336 comments found.
We tried submitting a ticket on Ticksy.com, but it seems our account is blocked. Since we are unable to get support, we have decided to move forward with a different theme instead.
Could you please cancel our license and process a refund for this purchase? We would really appreciate your assistance. Thank you for your understanding.
Hi,
Can you please send us the question via the form in our profile page instead? so we can help looking into the issue. https://themeforest.net/user/goodlayers
We will also inspect your issue about submitting ticket.
Thanks
I have a site with your theme, it was bought by the previous owner. But I have no confirmation, receipts for the purchase of the theme. Can I buy theme updates from you at a discount?
Hi,
Unfortunately, we do not have the discount for this theme currently :/
Does updating the existing “Real Church” mean a new purchase? Will the new update be compatible with Yoast SEO, do you guarantee?
Hi,
Our dev will answer another question about Yoast SEO in another thread later. I’m not sure about the exact details yet.
Why Yoast SEO Plugin doesn’t examine the text in the theme, it seems the plugin doesn’t see the text in the theme? Which Wordpress plugin is compatible with this Real Church theme?
Sorry for the delay. Just check with the dev. Unfortunately, the backend won’t support Yoast reading. However, it will still show in the frontend anyway.
I already downloaded the theme and installed on my website but i can’t find the sample data in the file i downloaded, it is also not found on the documentation, they seems obsolete
Hi,
I just rechecked and con confirm that it’s there. When you download the file from Themeforest, please make sure that you download the “All files…” option, not just the installable file. After that unzip the file package and you will see the XML DEMO folder. It’s in there.
https://www.youtube.com/watch?v=Gn7p21oFUFoIf you have any further questions, feel free to submit a ticket in our support site 
Please note that, Right now, all support will be conducted through https://support.goodlayers.com (Purchase code can be found here : https://support.goodlayers.com/purchasecode.png )
Thank you very much! 
the XML Demo was installed but the Main Menu is not active after selecting on the MENU list
3649735 is the ticket ID but no response cos i have several issue with the theme
Hi,
You have to follow the video instruction. Please check since 1:08 and the menu 1:22
https://www.youtube.com/watch?v=Gn7p21oFUFoHope this helps
Compliments on a lovely theme.
Pre -Sales Qtn if you don’t mind.
My client wants to develop a Church Website with LIVE Streaming feature.
Can you recommend a LIVE Streaming Plugin which can work with the theme ?
Rgds
Hello,
Thank you for your interest
We haven’t tested any particular live streaming plugins, but any of the popular WordPress plugins should works fine.
Hi, I wish to ask if the theme is compatible with the wcag standard for accessibility auditing.
Hi,
First of all, Thanks for your interest :
Unfortunately we didn’t create following that instruction but you may seek for third party plugin for that purpose.
Is this theme still receiving updates? And will this theme work with current WP 6.1.1?
I maintain a website with this theme and wonder whether a switch to another theme is necessary when this theme does not receive updates anymore.
Thank you for a clarification.
Hi,
- Yes, it works with 6.1.1
- Right now, this theme is pretty stable. But we also still provide update to make sure that it works with current WP version.
Hi,
i would like to submit a ticket (https://goodlayers.ticksy.com//submit/) but in category i don’t see this template
Real Church – Responsive Retina Ready Theme
thanks
regards
Hi,
I can assure that it’s in there. Please notice that it’s in between Maxima and Kingpower theme : https://take.ms/S3k3D and the name might start with ‘[verified].....’
Hello, I am using RealChurch v1.2 Since I updated with Wordpress 5.9, the Features Image does not seem to work any more when I want to create a new post.
Whenever I want to password protect a new page, it works fine if I enable the “SHOW PAGE CONTENT” checkbox in the Page Options. But if I disable it in order to rather add a “Content” item in the Drag&Drop Page Builder, the page content is not rendered and no password is requested to view the content of the page for the end-users.
Is there a newer version of the theme that is compatible with Wordpress 5.9 ?
Thanks
Hi,
We will push the update for WP5.9 fix very soon!.
Cheers!
I have taken over website responsibilities from someone else in my church that has left. Our website is using Real Church and has not been updated in a long time. We are currently on version 1.07,which now has a lot of php errors due to some things being outdated.
How can I receive the latest version? Who can I contact to attempt to verify as much information as possible?
In this case, we suggest you to update the theme first.
You can follow this : https://goodlayers.ticksy.com/article/1893/
*Please note that only the purchaser can obtain the update version from the Themeforest account that purchased this theme.
Hi, please I need to update to the current theme, I can see my purchase on the envato plugin the backend of my website, but there is no option to update the plugin.
To update the theme : https://goodlayers.ticksy.com/article/1893/ (Please make sure to update GoodLayers’ plugins as well.)
You can check if you’re on the currency version in Appearance > Theme. The current one is V1.2.1
Thank you for your prompt reply, Yes I’ve followed the theme update article, and I’m trying to use auto updater via Envato Market Plugin, everything the article was followed, I can see the theme via Envato Market plugin but no option to update. Currently, my theme version is Version: 1.06. I’ve checked under the plugin, I don’t have GoodLayers’ under plugins. But via the Dashboard I can See Real Church when it’s clicked you will see goodlayers admin panel but there is no option to update it.
Can you please send wp access + ftp access through the form in this page > http://themeforest.net/user/GoodLayers ?
Please also copy the message into the form as well so we can recognise your case. We will help inspecting directly.
Oh and before moving forward, can you make sure that you have the Envato API setting following this? https://goodlayers.ticksy.com/article/10957/
There were some changes to the permission recently.
After following this and still doesn’t work then please send us the detail.
I’ve sent you the details. Update option still doesn’t show after I’ve regenerate a new token. Thank you
Thank you so much for your help and for sorting it out very quick. God bless you.
You’re welcome and glad we could help
I can’t seem to be able to Delete or Move or Down any of the Items any more. I can edit current ones but nothing else.
Please make sure that you update the theme to latest version in order to use with WP5.7 Also, by updating the theme, please make sure that you update GoodLayers’ Plugins as well and please clear browser cache after updating.
You can follow this : https://goodlayers.ticksy.com/article/1893/
Please also make sure that all your being used plugins are compatible with WP5.7 as well.
Hello, Could you please make my purchased theme compatible with PHP versions 7.3 and above?
My website is down and the reason is with PHP version update.
The site was compatible with older version of PHP and hence the error is seen for the same.
Website was down for two weeks. Please do the needful ASAP. Thank you.
Hello,
There should not be any issues with php 7.3.
Could you make sure your theme is updated to the latest version? You can find the update instructions here: https://goodlayers.ticksy.com/article/1893/
If that doesn’t solve it, then send the WordPress and ftp login-password so we can see what’s wrong: https://themeforest.net/user/GoodLayers
Thanks.
Hi, It seems that on the homepage under the Upcoming Events section, the left and right navigation buttons, have stopped working. I have 18 events published and the number of events in the element is set to show 25, but the arrows/navigation buttons will not work. Sometimes the pagination shows and sometimes it doesn’t. I would appreciate any suggestions you can give me. Here is my site – https://www.bfcnewarkde.org/
Thank you, Dianne
Please make sure that you update the theme to latest version in order to use with WP5.6 Also, by updating the theme, please make sure that you update GoodLayers’ Plugins as well and please clear browser cache after updating.
You can follow this : https://goodlayers.ticksy.com/article/1893/
Please also make sure that all your being used plugins are compatible with WP5.6 as well.
Thank you for getting back to me. I did have the latest theme. Just in case it was the theme, I deleted, and reinstalled it. I also disable all plug-in except for the Really Simple SSL plugin and the navigation buttons still didn’t work. Still not sure what else to try.
Thanks!
I cleared the cache after each change and also checked in multiple browsers.
Can you please send wp access + ftp access through the form in this page > http://themeforest.net/user/GoodLayers ?
Please also copy the message into the form as well so we can recognise your case. We will help inspecting directly.
I have embedded a video from Youtube as an Iframe. The height seems to be fixed at 280px. In what file is this referenced?
Hello,
That height is added to make the video responsive, it depends on the video width and its aspect ratio.
You can find code for that in the \wp-content\themes\realchurch\javascript\jquery.fitvids.js file.
I fixed it with CSS:
iframe[src*=”youtube”] { height: 500px; }
Hello; In the article (https://goodlayers.ticksy.com/article/1894/) it is mentioned that all theme functions are wrapped with the if( !function_exists(‘some_function’) ) however I’m trying to use print_event_grid funciton in my functions.php file and getting error. Any ideas?
Hello,
You can override this particular function by copying the event-item.php file into your child theme and editing it there. Make sure to keep the same folder structure.
Regards.
I just recently added Secure SSL to my site so that I can except payment after adding that I am unable to make any changes to the site and my menus are no longer working. Has anyone else experienced this issue?
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here 
Please note that, Right now, all support will be conducted through https://support.goodlayers.com/(Purchase code can be found here : https://support.goodlayers.com/purchasecode.png )
Thank you very much!
Also if I renew support and it is 5.5x compatible would I be able to download the new version with the extended support?
Hi,
Actually you don’t need to renew support in order to get the update.
Please see the update instruction I provided previously
Is the theme now 5.5x compatible?
Hi,
Yes, but make sure to update date the theme first.
To update theme : https://goodlayers.ticksy.com/article/1893/ (Please make sure to update GoodLayers’ plugins as well.)f
