23248 comments found.
Your ip address is blocked as spam!!!
My Website is https://strobin.com.pe/
Hello, @Robingaravito,
I have found and whitelisted your IP, Please try again now, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
Hola, el constructor de paginas WP Bakery o Elementor vienen incluidos al comprar el tema?
Hello, @rforero21,
First of all, thanks for showing your interest in Porto WordPress 
Yes, WP Bakery and Elementor both are included in the Theme package.
Regards, P-THEMES.
Your ip address is blocked as spam!!!
My website is fiorenti.gr
the new version (under construction) is fiorenti.dma.services which is the one having the problem
Hello, @gmargetis,
I am sorry I am not able to locate your IP in our Database, Please go to Porto >> Dashboard and deactivate the Theme from there and then again try to activate the Theme with the same purchase code and if finds the same issue then please share your site WP-Admin Login details via our support system so that our experts will check and solve this issue for you on your site.
Regards, P-THEMES.
Hello this particular purchase code has been only be used from fiorenti.dma.services so i dont really know what is happening. i even tried to change my servers ip but still the same. so i guess i am going to write a ticket
Hello, @gmargetis,
Yes, Please generate a support ticket as I already explained you above.
Regards, P-THEMES.
The template demo is very nice, but I’m disappointed with the very slow loading, the very slow. I used the exact same motif and yet it’s very slow., https://tools.pingdom.com/#5e46a68b4a800000
Hello, @Jitka75,
We are sorry that you faced some problems working with our theme. But our theme is one of the most optimized on the market. In general, our theme is already optimized and doesn’t have too many resources to make your website slow. Most likely, your website performance suffers from the content you have added to your website. It may happen in case of too many plugins, large not optimized images, or other resources. So we suggest you remove unnecessary plugins, install some kind of JS & CSS optimizing plugins like Better WordPress Minify and a caching plugin like WP Super Cache, or use WP Rocket for both tasks. Also, you can use the GTmetrix tool to see what makes your website slow and optimize these parts of your website.
The traffic depends on a lot of different factors and not our theme only. The only argument from you was your website’s low score on Google Pagespeed. But it can’t be because of that if your real website speed is quite fast. We suggest you read an article from the WP Rocket team – one of the most experienced companies in terms of WordPress optimization.
https://docs.wp-rocket.me/article/85-google-page-speed-grade-does-not-improve
Porto has optimized HTML, combined JS scripts, minified CSS, has style.css generator, conforms to all the coding standards from WordPress (and it is checked and confirmed by Envato reviewers while uploading our theme to the market). We are always working on improving our theme’s speed and listen to all our customers’ reports. We release updates every 3-5 weeks so if any performance problems are reported they will be fixed asap.
Porto Comes with default Speed Optimization Wizard Option, which you will find under Porto >> Speed Optimization Wizard, So you have to use it and Minify the JS and CSS from there as well and use any third-party plugin for Compressing and Optimizing your site Images and also use server cache as well.
Basically, the Speed of the site is something which can be achieved using Customization, So I only able to suggest you the tested solution, Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000052420--10-porto-site-speed
Otherwise, If you want our paid Customization services, you can contact our Customization team or hire a developer.
Regards, P-THEMES.
Hi, Is it possible to have (header builder) middle and bottom row as sticky both?
Hello, @perizitito,
Header is divided into 3 rows: https://ibb.co/bzHSpQ2
1. Top Header Row.
2. Middle Header Row.
3. Bottom Header Row.
And the Header Become Sticky which has Main Menu in it, That is why it is called Sticky Menu.
You can see on your site, The Main Menu is in Bottom Header Row that is the reason the Bottom Header part is becoming sticky on your site: https://ibb.co/1njkSXB
If you want Logo also in Sticky Menu/Sticky Header then you have to set Logo in a Row which has Main Menu in it, It will work for you.
This is how it works and it is the default functionality of the Theme.
Regards, P-THEMES.
I just asked if Middle and bottom header row could be both sticky or if there is a code workaround !?
Hello, @perizitito,
That is what I explained above in detail.. and if you want in a simple single word, then sorry to say that but this is not possible, This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting our customization team or hire a developer.
Regards, P-THEMES.
Hi, I didn’t see Portfolio in the left sidebar of admin panel. I turned ON in Porto >> Theme Options >> Portfolio, but still doesn’t appeard. How to solve it?
Hello, @stolems,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regards, P-THEMES.
please let me know where I can edit this sentence because I’m looking and it’s nowhere to be found? https://prnt.sc/127gqm9
Hello, @projectya,
Please edit your home page and you will find the custom heading settings element, you have to edit it and change it as per your requirements.
Regards, P-THEMES.
can you please reset my session its says my item code is already in used.
Hello, @syedsalimhussain,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Ever since a recent update (ver 6.0.7) with the theme, Contact Form 7 no longer sends. It seems there’s a conflict with one of the theme’s Javascript files. BIG problem for my client.
Hello, @SR20DETg20girl,
Can you please revert back to the older version of the contact form 7 and check back? I think that might be the issue with the latest version of the contact form 7 plugin.
And also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I’m not asking for support, I’m letting you know of a bug/glitch in your theme with one of the most widely-used plugins. I did roll it back to a previous version (5.3.2) and that appears to have fixed it.
Hello, @SR20DETg20girl,
Sound’s Good!!! And this is the plugin issue not our Theme issue and we already reported it to the plugin support, they will fix it with the upcoming update of the plugin.
Regards, P-THEMES.
I’ve setup tens of wordpress installations, I’ve never seen a theme where it is impossible to figure out where I can paste Google Analytics code. You say in head.php file, I tried, does not work. You say in Theme Options > General > Custom JS Code, there’s not such a option in my website admin. Please explain wher and how to do this such basic task!
Hello, @edupin,
Please read and follow the instructions written in the below-given articles and you can try with the below-given plugins as well and use which better meets your requirements.
https://www.wpbeginner.com/beginners-guide/how-to-install-google-analytics-in-wordpress/
https://websitesetup.org/google-analytics-wordpress/
https://wordpress.org/support/topic/how-to-add-google-analytics-tracking-code/
https://kinsta.com/blog/google-analytics-wordpress/
https://wordpress.org/plugins/googleanalytics/
https://wordpress.org/plugins/ga-google-analytics/
OR
You have to add the Code under Porto >> Theme Options >> Skin >> JavaScript Code as showing below, You cannot add <script> tag in the custom js because of security issues.
You need to add JavaScript code without <script></script> tag like this:
(function(i,s,o,g,r,a,m){i['GoogleAnalyticsObject']=r;i[r]=i[r]||function(){
(i[r].q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o),
m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m)
})(window,document,'script','//www.google-analytics.com/analytics.js','ga');
ga('create', 'UA-********-5', 'auto');
ga('send', 'pageview');
If you add this Google analytics code in “JS Code before body” of theme options, it will work well.
Regards, P-THEMES.
Hi, any idea what could be wrong with images in products? It only show the main image, even though the gallery images are present in the product admin?
Hello, @GLOBALWEBTEC,
Can you please share the URL of the page having issue and also share the screenshot of the issue as well so that I’ll check and help you out in solving your issue.
Regards, P-THEMES.
Hi, sorry for the delay, URL is: https://brandsdirect.ie If you open a single product it only shows 1 main image, the product admin has 1 main image and 3 more images in the image gallery. I can give you access to the admin area if required.
Hello, @GLOBALWEBTEC,
Can you please check it once with the default WP Theme like Twenty Twenty one, just to make it sure that the issue is with our Theme or not? If you will find the same issue then it will make sure that the issue is not with our Theme and in that case you have to contact WooCommerce support for it. Otherwise, please purchase the support extension and contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site because your 6 months of support period is expired from 02/04/2020. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
Hi, I will do some more investigation into it, to be honest, I think it lays with woocommerce. I let you know what I find. Thanks for your help!
Hi, just did a quick move over to default theme and it works fine, so something in your theme does it, I also tried to disable plugins and its none of them. The only thing I can think of that is different is that all images are “image gallery by url” perhaps that is not working with your theme?
Hello, @GLOBALWEBTEC,
What do you mean by all images are “image gallery by url”? How you set it? Can you please explain it more clearly, if possible with the help of a screenshot for my better understanding?
Regards, P-THEMES.
Hello. In mobile sidebar menu, the site shows main manu and after thet the search box, there’s possibility to show searchbox before?
Hello, @Karsusita,
No, sorry to say that but this is not possible as there is no such option in our Theme for this, so this requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting our customization team or hire a developer.
Regards, P-THEMES.
how i can change the background picture ? , i ask you in the support ticker many many time but no someone reply me
Hello, @veerachart,
I have just confirmed from the support department and they said that they already replied to your support ticket #122159, so please check your support ticket reply and reply to your support ticket accordingly, and please do not panic here for the support tickets, our support system works on a queue system, so once the tickets are in the queue above your ticket solved then your support ticket turns will come and once your support ticket will be resolved, you will always get the reply of your support ticket, so always please be patience.
Thanks for your understanding.
Regards, P-THEMES.
Hi! How can I cancel my purchase? The reason is I’m not satisfied with the speed load of the theme (all pics on my website are small and I use only necessary plugins recommended by your company and woocomerce) and google speed test shows 7 out of 100. Also after I deactivated and activated plugins, without changing/uploading/deleting anything, my site totally broken now, and I have to start from scratch.
So I’m not satisfied at all, I’m not planning to use the theme and I would love to get a refund. Thank you
Hello, @brittanyny86,
For the Speed of the site, please read this thread: https://themeforest.net/comments/26518674
And for plugin activation and deactivation issues, the site is broken, please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site.
And if you only want the refund then, Sorry to say that but we are the support team and we only provide our dedicated support for the Theme Options related issues here, we do not have any access to the refund requests, that can be handled by Envato and the Theme Author, Envato handles all the payments, distributions and refund requests. They are the only ones who can issue a refund. You would need to contact them at their support center. Here is a link to the refund policy:
https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
Regards, P-THEMES.
Hello! Sir, with take respect.
sir i on my porto theme this plugin is not working – https://prnt.sc/125p1c5 when install it after when i active it then show Fatal Error, But i used this same plugin with my another theme everywhere is working. what i do for this sir??? please help sir, request to you.
Best Regards
Hello, @kashfulecommerce,
Sorry to say that but we have not officially tested the Product SubTitle for WooCommerce plugin with the Theme, nor it is included in the third party plugins compatible with the list confirmed from our end on the item page, So this is the third party plugin issue, not the Theme issue, and we do not provide our dedicated support for third-party plugins issue as because this requires Customization.
You have two options, First, you have to contact the plugin author and ask the plugin author to Customize the plugin core files for you for making them compatible with the Theme for you.
Second, If you want us to Customize the Theme core files for you for making them compatible with the Theme, then you have to contact our Customization team at ptheme.customize@gmail.com for paid Customization services.
Hope you can understand our limitations.
Thanks for your understanding.
I see in one of the commerce demos you have the “shop this look” feature where you can hover over an image and see product details. Is this one of the elements from the PORTO Gallery? I’d like that feature but in a different demo version.
Hello, @msquared70,
First of all, thanks for showing your interest in Porto WordPress
Yes, This is one of the style of the product to show and you can set/choose/select it from Theme Options easily.
Regards, P-THEMES.
Hi! I love Porto Theme! I have a quick question maybe you or someone can helpme.
I use a “block” to add an extra global tab on product page like “ask about this product” with a contact form 7.
It works just fine on older version, but on the last version, when I click on “Send” button, the page reload, I want ajax submitting and validation like before.
I tried another plugin like wpforms and works just fine with ajax validation and sumitting, so there is a conflict between blocks and contact form 7 I think.
Anyone knows whats happen?
Thanks in advance!
Hello, @webexperto,
Can you please revert back to the older version of the contact form 7 and check back? I think that might be the issue with the latest version of the contact form 7 plugin.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 31/08/2018. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
Hi, Is there a demo showcasing the Hotspot feature for products?
Hello, @tunik,
Yes, you can check the hotspot feature on our Demo Shop 37 here: https://www.portotheme.com/wordpress/porto/shop37/
Regards, P-THEMES.
Thank you, Can this featured be used in sliders?
Hello, @tunik,
Yes, you can, you have to duplicate that section and add that section multiple times in the Porto Carousel element for the slider and set it as per your requirements.
Regards, P-THEMES.
Is there a chance that I can make the size or color buttons, not to chose with dropdown but just to select it
Hello, @lorents1997,
First of all, thanks for showing your interest in Porto WordPress
Yes, you can set the variation as select options or dropdown using Theme Options easily.
Regards, P-THEMES.
How to make this code work in the footer of the site? <?php echo date(‘Y’); ?>
Hello, @NaumKo,
This requires Customization and you have to Customize the footer.php file as per your requirements.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 25/12/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
