23247 comments found.
Is it possible to reset my purchase code please?
Hello, I would like to use a purchase code linked to a site that no longer exists and has been deleted from the server and when I put it on another site it tells me that it is in use
Hello, @lmsahfniah,
I have reset your purchase code, now you can use the same purchase code for the registration of your theme.
Regards, P-THEMES.
Hi, i use your template but my support is expired but when i try to create a new block in template builder and i click add it don’t create and redirect to homepage of admin dashboard, is a bug
Hello, @cdsdevid,
No there is no such issue in our latest Theme, Please follow the below listed debugging processes one by one, I am sure it will help you in finding the cause of the issue.
|. Make sure you have everything up to date (Theme, Plugins, Translations files)
||. Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce, Porto Functionality, and Page Builder and recheck if the issue persists
|V. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing itAnd also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 04/03/2021. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
how can i edit in sidebar in home page please check https://www.joudyshop.com
Hello, @abujoud29,
I am not able to see any of the sidebars on your site on the home page: https://postimg.cc/JHCRmCYS can you please provide me the screenshot you are talking about?
Regards, P-THEMES.
how can i edit sidebar toggle to be by default all widget closed
Hello, @NaglaaElshamy,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regards, P-THEMES.
Hi there. Currently I’m planning to purchase this theme for my purposes. I have a question related to the currencies. I’m from Uzbekistan and our currency is UZS (Uzbek sums). Do you have this currency in your theme?
Hello, @1korolevskiy,
First of all, thanks for showing your interest in Porto WordPress 
Currency option/functionality is provided by WooCommerce and yes you can set it from WooCommerce >> Settings >> General as per your requirements.
Regards, P-THEMES.
HI, is it possible to download some earlier versions, like the Version 5.5.5? because we are running on 5.4.6 and when we upgrade to the v6 branch our whole child theme is messed up?
Hello, @eaonflux,
Sorry to say that but this is not possible, you can only download the very latest version of the Theme from Envato.
But you can contact via our email newsmartwave@gmail.com with your license PDF, so that our experts will check, if they have the particular version they will share it with you.
Regards, P-THEMES.
After entering the home page Edit with elementor” the page is spreading something is wrong and I don’t know what to do, please help. https://prnt.sc/12af3t6
Hello, @projectya,
Please read and follow the instructions written in our Theme Documentation here: https://www.portotheme.com/wordpress/porto/documentation/faq/site-distort-because-of-mixed-content-ssl-certificate-issue/
Regards, P-THEMES.
Hello, with theme updated I can’t seem to save any change on any page, what is the problem?
Hello, @centarsko,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regards, P-THEMES.
Hi there, not sure why but I cant seem to show the cart, wishlist icons on the top of the right side of the screen. Any help you can provide would be great.
Hello, @shiver1001,
If you are using Header Builder then please make sure that you have set the MiniCart, Wishlist Icons elements from there as showing in this screenshot:
Regards, P-THEMES.
Hi, The search box in the “Header” section appears to be scrolled. In addition, the “live search” feature does not work even though it is active. What could be the reason for these two? My website: www.kalemkitabevisahaf.com
Hello, @musakoc,
Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
I created a ticket on your support system. I would be very happy if you reply in a short time. Thanks.
Ticket No: #122729
Hello, @musakoc,
I have just confirmed from the support department and they said that they already replied to your support ticket #122729, so please check your support ticket reply and reply to your support ticket accordingly, and please do not panic here for the support tickets, our support system works on a queue system, so once the tickets are in the queue above your ticket solved then your support ticket turns will come and once your support ticket will be resolved, you will always get the reply of your support ticket, so always please be patience.
Thanks for your understanding.
Regards, P-THEMES.
can you please reset my session its says my item code is already in used.
i move my wordpress for another domain and i receive this message when i try to do anything “This code was already used in my another site”, but deleted my old domain for use my new
Hello, @Elisiocuna,
I have reset your purchase code, now you can use the same purchase code for the registration of your theme.
Regards, P-THEMES.
Hello there. How many sites can we use this theme on?
Hello, @emreyavsan,
First of all, thanks for showing your interest in Porto WordPress
One single license for one single site/domain only, This is Envato policy and you may wish to confirm from Envato as well.
Regards, P-THEMES.
Can you reset my purchase code? The URL/domain registered is no longer in use – as you can check – and i changed to another domain.
Hello, @siderbv,
I have reset your purchase code, now you can use the same purchase code for the registration of your theme.
Regards, P-THEMES.
Hi, I cannot find a good woocommerce product filter (yith,berocket, woocommerce) to working well with porto and also we have pw gift cards and does not work as expecting, but it is ok with i.e. twenty twenty one theme!
Hello, @perizitito,
By default the plugin for WooCommerce filter comes with our Theme is “Yith WooCommerce Ajax Product Filter” and you can Install it from Appearance >> Install Plugins…
And sorry to say that but we have not officially tested the berocket & pw gift cards plugin with the Theme, nor it is included in the third party plugins compatible with the list confirmed from our end on the item page, So this is the third party plugin issue, not the Theme issue, and we do not provide our dedicated support for third-party plugins issue as because this requires Customization.
You have two options, First, you have to contact the plugin author and ask the plugin author to Customize the plugin core files for you for making them compatible with the Theme for you.
Second, If you want us to Customize the Theme core files for you for making them compatible with the Theme, then you have to contact our Customization team for paid Customization services.
Hope you can understand our limitations.
Thanks for your understanding.
Regards, P-THEMES.
Hi, even the Yith WooCommerce Ajax Product Filter Premium does not work as expecting!
particularly ajax/slider for filter by price not working!
also, even with the widget list price … we have a porto slider on top of the archive page and messed up after filtering with a price!!!
Actually, we never had problems with your theme, but the last 6-8 months the problem is serious with some famous plugins (yith gift cards & product filter premium) collaborating with your theme and after you have so many sales it is irresponsible to ask from the other developers to support you when they have no problems with very famous themes – and we have already checked it – like avada, the7, flatsome & woodmart.
Hello, @perizitito,
As I already told you, that we are not responsible for the third-party plugins incompatibility which we did not test with our Theme officially, and for that, I already told you the workaround above.
And for the Yith WooCommerce Ajax Product Filter plugin, please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
Hola ! Necesito cambiar el menu en dispositivos móviles. Que sea un menú diferente en móvil y otro en pc. Como puedo hacerlo?
Hello, @lumbligo,
First of all, thanks for showing your interest in Porto WordPress
By default Mobile Menu only took the Main Menu to show on Mobile and this is the default functionality of the Theme.
You can achieve what you want using only a single trick and that is as follow:
You have to use the Header Builder Functionality and create 2 Menu’s from Appearance >> Menu, set one as “Main Menu” and the Other as “Secondary Menu”, now you have to use the Secondary Menu to show on Desktop using Header Builder and set Mobile Menu as Main Menu, like this you will have 2 different Menu’s on Desktop and Mobile easily.
Regards, P-THEMES.
Muchas gracias!
You’re Most Welcome!!
i would like to disable a license for a domain i do not use any and transfer it to another domain, the old domain is spe.ug and the license ends with —-—-—-—-—-—-—-—-——41c90121af5e
Hello, @olwor,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
I had to change the domain. The license has not been disabled, I cannot issue a license now.
I purchased 3 licenses from you. I need to deactivate the license below.
—-—-—-—-b-a9*fe9*335
Can you disable the license key?
Hello, @csoylu,
I have reset your purchase code, now you can use the same purchase code for the registration of your theme.
Regards, P-THEMES.
Hello, cannot update because my IP address is blocked as spam! Why it’s everytime blocked as spam. Please help!
Hello, @kill0r2,
I am sorry I am not able to locate your IP in our Database, Please go to Porto >> Dashboard and deactivate the Theme from there and then again try to activate the Theme with the same purchase code and if finds the same issue then please share your site WP-Admin Login details and purchase code PDF file with us via our email newsmartwave@gmail.com so that our experts will check and solve this issue for you on your site.
Regards, P-THEMES.
Your ip address is blocked as spam!!!
My Website is https://strobin.com.pe/
Hello, @Robingaravito,
I have found and whitelisted your IP, Please try again now, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
