23247 comments found.
I have several licenses for this theme, one of them has changed domain. now, i want to update the theme but i can’t activate the theme on my site, i say it was already used. how can you help me? what information do you need?
Hello, @siscomultimedia,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
After installing latest version, the “Theme Layout” disappeared from the general tab in menu options0 but in HTML blocks it still says: Please check “Theme Layout” section to see blocks’ locations. Also the Top (executes at the top of the page) option for HTML blocks doesn’t work anymore. If i paste the block shortcode in banner, content top etc. it works, only in Top doesn’t work anymore.
Sorry, I take it back. After updating the database it was solved. Thanks.
@Katijke, Sound’s Good!!, that you have managed to solve your issue by yourself.
You are the best 
The shipping costs disappear in checkout page with unregisted users in last version (all updated). Any idea?
Hello, @codevent,
Please make sure that you have the same setting as showing in the below given screenshot, the shipping option is provided by the WooCommerce and our Theme does not have any influence on it.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 20/03/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, I’m unable to update Porto theme, probably I need to switch my porto license from elettroforniture.biz to ruschetti.com, because now ruschetti.com is the primary domain and elettroforniture.biz is a redirect 301.
How can I do that?
License code is d0f3326d-*-*
Hello, @creativecowo,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Is there any hook to add the remove icon for items in checkout page same like it is in cart page ?
Hello, @rayice,
First of all, thanks for showing your interest in Porto WordPress
No, Sorry to say that but there is no such code to Customize the Archive page core files, you have to Customize the Theme code files for it.
Regards, P-THEMES.
right but not know why you have not added this basic option, if customer can remove item from cart in cart page, then why not in checkout.
Hello, @rayice,
This is the default functionality of the Theme and WooCommerce and this is how it works for now, as per on your request, I have submitted your idea as a feature request to our team so that they can consider it for future updates. Have a great day!
Regards, P-THEMES.
Hello, I need to remove or change “Newcomers Class” in this CountDown un the church theme, can you help me please, thanks.
Image: https://i.postimg.cc/bNWQjQWw/Captura-de-Pantalla-2021-05-03-a-la-s-4-39-51-p-m.png
Any Help???
Hello, @Tradingxtore,
That is the Custom Text and we have set it using Custom CSS, you have to edit your home page and then scroll below to the bottom and you will find Skin Options and under Skin Options, you will find Custom CSS section and you have to change or remove it from there as showing below as per your requirements.
Regards, P-THEMES.
I need to deregister a license from domain that I havent access but I have the license
Hello, @bleimar14,
I have reset your purchase code, now you can use the same purchase code for the registration of your theme.
Regards, P-THEMES.
Hello, @ghachavatedo,
For Size Guide:
Please read and follow the instructions written in the below given article:
https://smartwave.freshdesk.com/support/solutions/articles/12000057083--22-how-to-remove-size-guide-tab-how-to-create-different-size-guide-chart-for-different-products-
For Sidebar:
Please read and follow the instructions written in the below-given articles:
https://smartwave.freshdesk.com/support/solutions/articles/12000052832--16-how-to-configure-shop-page-sidebar-and-configure-the-widgets-inside-it-
https://smartwave.freshdesk.com/support/solutions/articles/12000063628--38-how-to-configure-single-product-page-sidebar-and-configure-the-widgets-inside-it-
For Single Product Page Bottom Section:
Please go to Porto >> Theme Options >> WooCommerce >> Single Product and remove the block slug name from “content-bottom” as showing below, save changes and check back your site after removing the browser cache.
Regards, P-THEMES.
Thanks
You’re Most Welcome!!
Hi. I first installed theme on demo site and deleted that. But now unable to activate theme on my site, saying already used. Please help me.
Hello, @kisslay2k,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Thanks
You’re Most Welcome!!
Hello I was wondering how you can change the height of the breadrcrumb so you can show more of the image (i want them to be taller). have been searching but cant find how. thanks in advance
Hello, @shiver1001,
You can change the padding from Porto >> Theme Options >> Skin >> Breadcrumbs and you can change the height using Custom CSS easily, please share your site URL and the screenshot of the section so that I’ll check and help you out with Custom CSS.
Regards, P-THEMES.
I have client using your theme, we are facing issue. We have child theme active, and when we try to customize the site then few options hide them self right after few second. When i tried to inspect i can see they are set to display:none; for instance skin option is not visible and hide when css, but even i try to remove display:none; it is not working and i cannot customize skin option. I have to go to old panel to customize the skin. Is there any reason why these options are hiding ?
Hello, @rayice,
I am sorry but that might be any Customization conflict, there is no such issue with our Theme, for checking and debugging, please ask your client to contact us via our support system with his Theme purchased account, and with site WP Admin and CPanel Login details so that we will check it for you on your site.
Regards, P-THEMES.
it look like it was translation issue on multi site caused this problem. I mean, profile language was different and site language was different which hided few options from customization. Matching both solved the issue
Hello, @rayice,
Sound’s Good!! that you have solved the issue by yourself…
You are the best…
Regards, P-THEMES.
I’m trying to adjust modal box, actually modal box was the main reason i have pay this theme. But i cant adjust modalbox size, it is too small
Hello, @animtr-studio,
Which Modal Box are you talking about? Can you please share the screenshot of that Modal Box and your site URL so that I’ll check and help you out in solving your issue.
Regards, P-THEMES.
Ayuda! Estaba trabajando bien sobre el visual composer y ahora no me guarda los cambios. Realizo cambios, color de iconos por ejemplo, guardo y no se ven los cambios. Ya revise todo y no se que puede suceder. Antes funcionaba. No instale nada nuevo.
Hello, @lumbligo,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regards, P-THEMES.
Hi Author, my client site has been completely crashed after updating to newer version. Please help.. https://dravyam.in/
The website now looks like this: https://prnt.sc/12eesmu
Hello, @sharbirao,
Your site is on Maintainance Mode, so I am unable to check it…
Please read and follow the instructions written in the below-given article: https://www.portotheme.com/wordpress/porto/documentation/faq/site-distort-because-of-mixed-content-ssl-certificate-issue/
OR
Please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
Hi , I want to purchase theme and I need Shop40 & Shop 41 Element or Demos but previews doesn’t show correctly.
Hello, @mgp2739,
First of all, thanks for showing your interest in Porto WordPress
Demo 40 and 41 are working perfectly fine, if you have any issues then please purchase the Theme first and contact us via our support system with your site WP-Admin Login details so that we will check it for you and help you out in solving your issue.
Regards, P-THEMES.
Hello Team, I want create multivendor shop, is this theme compatible to WCFM multivendor by WClover .
Hello, @Vinod416,
First of all, thanks for showing your interest in Porto WordPress
Sorry to say that but we have not tested the WCFM Multivendor plugin with our Theme officially till now, so we are unable to suggest you it, Porto WordPress is fully Compatible with Major multi-vendor plugins like Dokan, WC Vendors, and Yith WooCommerce Multi-Vendor plugins, and Dokan plugin is also included in the Theme package as well, so you can use it as per your requirements.
Regards, P-THEMES.
Hi, I have this theme and use the code on another store what is not exist anymore. How do i use the code on my new store?
In meanwhile i created an ticket with purchase code etc*
Hello, @kevininternet,
I have reset your purchase code, now you can use the same purchase code for the registration of your theme.
Regards, P-THEMES.
Thank you very much
You’re Most Welcome!!
Hello, how can I completely remove the “SIZE GUIDE” from the description under the product? And for the future, how can I add/edit such tabs there?
Hello, @max_z1,
Please read and follow the instructions written in the below given article:
https://smartwave.freshdesk.com/support/solutions/articles/12000057083--22-how-to-remove-size-guide-tab-how-to-create-different-size-guide-chart-for-different-products-
Regards, P-THEMES.
Hello how many products can upload if all optimized 20,000 ?
Hello, @Averslas,
First of all, thanks for showing your interest in Porto WordPress
Yes, you can upload as many as products using our Theme as per your requirements.
Regards, P-THEMES.
Hello, why does porto add a query string to the font? Eg. /wp-content/themes/porto/fonts/porto-font/porto.woff2?9562728 ?
This is problematic because I am trying to preload it and whenever there is a new version, it does not work anymore and my pagespeed is decreased.
Hello, @JohnS0N,
That query string is necessary for Porto to run Porto fonts when the user disables google fonts or normally based only on Porto fonts. if you want to preload your fonts to speedup site then simply please follow the method of below the link to get some solution: https://www.freecodecamp.org/news/web-fonts-in-2018-f191a48367e8/
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 12/06/2019. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
