4062 comments found.
Does this theme support a forum pluggin? I’m trying to use wpforo but it keeps giving me 404 error when I go to my forum page.
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
Hi. I’ve had some problems with AMP ‘script’ tags missing. I have this notification on Google Search Console: ‘A tag on this page requires an AMP component ‘script’ tag, which is missing.’
It applies to four pages on my site: https://ellemcfadzean.com/portfolio/landscape-photography-portfolio/amp/ https://ellemcfadzean.com/portfolio/architectural-photography-portfolio/amp/ https://ellemcfadzean.com/portfolio/architectural-design-portfolio/amp/ https://ellemcfadzean.com/portfolio/book-photography-portfolio/amp/I looked into it and found: The tag ‘amp-carousel’ requires including the ‘amp-carousel’ extension JavaScript.
Required script: <script async custom-element=”amp-carousel” src=”https://cdn.ampproject.org/v0/amp-carousel-0.2.js”></script>
And someone on Google Support told me: Whatever code is injecting the <amp-carousel> tag into the page, needs to also inject the coorseponding ‘loader’ <script> tag.
I’m not sure if this is something to do with the Soledad template or a Penci plugin or something else completely, but my support has run out so I thought I’d leave a comment just in case it is something you’re working on for an update.
Hi,
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
after i have done the WP upgrade the Elementor switches me to safe mode. when i change the theme of the web everything works ok. How to fix an error in your template.
Hi,
We didn’t get any issue like that in our theme. So please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
The main aspect I need is a subscription model, do you have this in your theme. Either a restricted content subscription or a way to add businesses that want to be featured on the magazine. I see lots of stuff such as slider options by many layouts and aspects like this, so while it is good to have all the bells and whistles, the making money aspect is essential. Have you guys put any focus on this side, subscription models, ways to bring in, and feature businesses that may wish to subscribe in return for a listing or featured article.
Hi,
Thank you for interested in our theme.
At this moment, we didn’t do this feature. But, since each people has a different purpose, so I think the best way is to use a membership plugin to fit your requirements and use it. This theme can work fine with any membership plugin.
Best Regards,
PenciDesign
Hi I need your help please … i have a visa card with Account in EUR but i can’t but it … do you have any slolution ,,???
Hi,
Thank you for interested in our theme.
As I see, the checkout page already giving options for buy the theme via Visa card – you can check it here, so you just need to go to the checkout page and select the visa card tab and fill your information there to buy it. If you still can’t do that, please contact Envato help here and they will help you. Sorry because we don’t manage the payment – Envato Market manage it.
Best Regards,
PenciDesign
I have 2 licenses but I don’t use them due to speed. I have tried to improve the speed in pagespeed with the latest version of solitude and it does not work. I do all the steps and in the end critical tool does nothing
Hi,
It seems you did something wrong to caused the problems. If you see on the support forum, many customers get good scores with our latest update. Example:https://www.learnly.info/
https://internetderdinge.blog/
https://mywellnessme.com/
So please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
I am trying to create a ticket and the system does not validate me when I click “Verify purchase with envato”. I have a license with active support.
Hi,
We’ve replied to your email, please check it.
Best Regards,
PenciDesign
thanks
When I activate PageSpeed Optimizer the website is going much faster, but Google Analytics is not working, it didn’t get the tracking of visitors… why is that? How can I activate Analytics with the optimizer? Thanks
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
Hi Guys, great theme i want a theme for a video blog and i want to be able to add Ads where ever is possible, ih header, posts, inside posts, to have the big ad in home page in boxed layout us background Is all possible? for example… look this site https://tinyurl.com/jhvaupj3 it has two banners one on the left one on the right for BP
Thanks
Hi,
Thank you for interested in our theme.
Yes, you can add the ads for all those places as you listed above. For the ads on 2 sides, on that site, the owner of that page using Background Image with URL – not the ads code. We can help you do do the same ( ads on the background image with the URL ).
Best Regards,
PenciDesign
Great , Thanks!!
Hi my support has expired but i have one quick question. How do i disable slider in a blog post? I can’t find the options anywhere. Thank you.
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
Hi guys! The theme have the posibility to use podcast?
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
First of all, congratulations on your song, it seems Incredible. I want to buy your license but I have a couple of questions
Is the theme fully compatible with PHP 8?
I see that your theme is compatible with “AMP” But it is 100 better “AMP FOR WP” I do not know if the elements are compatible with this plugin?
The Comments Form Section can be replaced by “facebook comments” natively?
Hi,
Thank you for interested in our theme.
1/ Yes, this theme is fully compatible with PHP 8.
2/ No AMP plugin supports for Elementor or other page builders. AMP developed by Google and its focuses on posts to help the users can read your posts faster when access to your site from Google Search Results. You can see the demo for AMP from our theme here – and it supports for “news” only.
3/ You can use any Facebook comment plugin to do that 
No problems with this.
Best Regards,
PenciDesign
What an amazing theme! Congratulations! Have worked with dozens but this rocks! Need a solution here! We’ve got vertical navigation and on desktop we have enabled top bar. So the issue is how can the top bar goes real full width not only within page or articles container. see a ss https://prnt.sc/12575ya. Thank you all
Hi,
Thank you for purchasing our theme and loving it.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
Thank you for your fast reply! Sure ill open a ticket!
5* from us worth it
Thank you so much. We’ve replied to your ticket, you can check it and discussion there.
Cheers,
PenciDesign
Hi!
I am creating a blog post and using the Soledad Shortcode: Drop cap – Box, and Box Outline.
When I apply the shortcode to the text, it makes it gigantic. Is there a way I can customize the size to be smaller? I tried adding some font size html, but then it removed the shortcode when I applied it.
Thank you!!
(I have tried to leave a support ticket on your website but the verification isn’t working)
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
Hi , how I can optimize my website more and increase its speed.
here is my website : https://pediabuzz.com/
Let me know . Thanks.
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
Hello I hope every think is well. I activated the license on the main domain of the site. And I want to enable site subdomains that have different languages but it gives an error. I read in response to one of the comments that a license can be activated on subdomains of the same site. please guide me. Thanks
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
After update Load More Posts button has ”#”
Hi,
Yes, we’ve added it – but it doesn’t affect anything. If you got issue when click on it and go to the top, let’s make sure you’ve clear all the cache before check it again.
Also, since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
I bought the theme 1 year before but didnt use it. Now I have finally created my and everything was going perfectly right and the speed was just perfect with the critical css tool you submitted with your latest update,
My problem is, after setting up the tool, at the beginning, everything was working fine but this morning I woke up with my forms not showing and the facebook widget either. I flushed the CSS it didnt work. I reinitiaited the speed optimization process using your tool but they don t show. My ad are not showing either
I don t have support anymore. My site is findafro.com please check the homepage, the contact page and the /mots-et-vie page.
At the meantime, everything work on the guest posting page which has the same widgets (form + facebook enbded in side bar
Hi,
Thank you for purchasing our theme and your great works about our theme.
Can you please send us an email via our contact form and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
Hello, I want to catch your attention on a specific bug that occured this morning on the site. I proceeded recently to the update and installed the optimization plugin and everything worked fine till this morning. Mobile 97 and PC 99. But this morning I couldn t edit and add new posts and couldnt load elementor on pages.
I only be able to do that when I desactivate the Speed Optimizer plugin. Please investigate on the issue and let me know how it can be fixed.
I am out of my support period
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
Just one confirm: I just tested the latest version of the theme & plugin with the latest version of Elementor and I didn’t get any problems. So, I think you should check again with your plugins you’re using now
If you still got the problems, let’s contact with us in one way in 2 ways I said above and we will take a look at this to help you.
Cheers,
PenciDesign
i tried your method of css in your tool but i got this error:
Failed to generate css for https://alaseelcleaningservicesabudhabi.ae/ (1/1). : [criticalcss] LOG: * invalid css(https://alaseelcleaningservicesabudhabi.ae/): > http://localhost:63793/kvdb/alaseelcleaningservicesabudhabi.ae-39ca3bd0a6ea5a72806cdc2c6d5ca98c-2 – :1:30322: Unexpected } ERROR: failed to validate css: :1:30322: Unexpected } [44m
Hi,
Thank you for purchasing our theme.
If you got an error when generating critical CSS for a page – that means you have at least one CSS syntax error on that page – it makes the tool can’t be Generate critical CSS. And the tool will let you know the CSS file has this error and error on what’s the line. And you need to fix it to get correct before can generate CSS again. Most of all this issue caused by your custom CSS or from custom plugins caused the syntax error in CSS. And we’ve replied to your ticket, no need to notice for us here It doesn’t make your ticket solve faster – since you just created a ticket 2 hours ago. We’re in a different time zone, so the reply can be late a bit and it’s normal. Also, we don’t have any support staff or developer works on the comment here
Best Regards,
PenciDesign
After update Load More Posts button has ”#” and when someone click it, is loading more posts but the page goes to top beacause of ”#” in the end of url.
Thank you
Hi,
It seems you didn’t clearly all the caching. Please clear it. I didn’t get this issue on my testing site. If you can’t get it works, please create a new ticket on our support forum or send us an email via our contact form and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
