Hi alessiopizzolante, I do not understand the issue. You edit a booking on a 3rd party site – the ical does not update in wprentals? Maybe the theme cron that checks the ical feed is disabled from hosting end, you can check that first. Help https://help.wprentals.org/article/icalendar-import-export/#d_wpestate_id You can check with that plugin the cron status.

Please use our client support http://support.wpestate.org/ if you need further help. This is also a private support where you can send us your site details (url and wp-admin access). Our standard office hours are Monday – Friday, 9AM-5PM Europe timezone. If you wish my assistance to register in support please send a message from here – https://themeforest.net/user/wpestate

Thank you

If you do not see the button, refresh the page. It can happen if you add the ical feed but did not refresh the page. Thank you

just to update you on this, that is not possible to remove an ical if the a user has replaced the ical link see this ticket #200205

Hi. I will check the ticket details with support team. Please make sure you add the listing information – the url to check the listing calendar, the owner account to access the url too. Thank you

Hi.

In general we have to re-test the exact steps to confirm any reported item. Here it is extremely difficult to give exact steps, but for you I put the tests here.

I cannot confirm the reported issue which I understand the booking is still in user dashboard.

I tested like this – booking not confirmed

As user – booking not confirmed i cancel ihttps://prnt.sc/12ingbh

As user booking not confirmed is removed from My Reservations https://prnt.sc/12ini23

As owner – the booking is removed from dashboard My Bookings

As admin the booking canceled and not confirmed is deleted too from admin -> bookings

Without replicating, I cannot advise further. We can re-test in your site in support if you send us the accounts as in your test.

Thank you

Hi,

it seem that i had some problems with cache even though i had cleared it every were on server and so on.. now i did i test and renter/user canceled booking and the booking was deleted for owner and in administrator.

But one place still is not deleted at the Woocommerce > Orders any ideas how to make that automatic also?

Hi, Thank you for the follow up. We use Woo Commerce with its original code. I assume there are plugins for WOO. I tried to look for an extension for woo commerce that deletes pending orders, but I did not find one. Ideally you should manage auto-delete with a plugin or with woo features (but woo does not have that by default at the moment, as I checked that too) I hope this helps, it is the best i could find. Thank you

Hi. Thank you for the message.

I updated the help with the latest screenshots from WPMl support https://help.wprentals.org/article/wpml-multilanguage-help-optional/

Thank you for letting me know about this.

Hi Adamvalentino

I apologize for the delay. We were on a short Easter Holiday between Friday, 30th of April – Monday, 3rd of May. We are checking your tickets now.

Thank you

No worries, understand and appreciate it!

Thank you!

Hello 0nreehr, Thank you for the comment.

We do not have an option to limit the number of days someone can book. Only minim days. I save the suggestion to wishlist to be reviewed for the future, but I cannot make any promises at the moment.

Thank you

Hello redsixstudio, Thank you for the message.

We do not have deposit by listing.

As the admin you can ask for a deposit and a service fee (these can be the same value if you wish to take as a deposit just your service fee) in % or fixed value, and this value is deducted from the total booking. As the admin, you can choose if you wish to include in this deposit the cleaning and city fee or not. If you ask for a 100% deposit, the fees are automatically included.

The user will need to pay that deposit in order for the booking to be confirmed (even if the owner approves the booking request). The money goes to the admin. The difference will be paid by the user to owner outside the theme (we have the option to pay the remaining value in the theme, but the money goes still to admin, so if you don’t wish that to exist, we can show you how to hide with CSS).

At the moment payment to owner cannot be done in the theme. We’re not sure if in the future we will be able to extend this functionality. If you make a decision please consider only the existing features.

If you need further info or want to test our theme, please send a message from here https://themeforest.net/user/wpestate

Thank you

Hi

Thank you for the message.

Please check the API key following this help: https://help.wprentals.org/article/google-maps-api-unable-to-load-the-map-and-shows-error-this-page-didnt-load-google-maps-correctly-see-the-javascript-console-for-technical-details-2/

Please use our client support http://support.wpestate.org/ if you need further help. This is also private support where you can send us your site details (url and wp-admin access). Our standard office hours are Monday – Friday, 9AM-5PM Europe timezone. If you wish my assistance to register in support please send a message from here – https://themeforest.net/user/wpestate

Thank you

Hello Nick, Thank you for the interest in our theme. Please see my reply

1. Am i able to create Membership packages? E.G.: -> Classic -> “Listing one vacation home” -> Premium -> ” Listing 10 vacation homes + 1 extra service” -> gold -> “listing unlimited vacation homes + 2 extra services

extra services can be something individual like social media post or better listing

—> Extra services are not part of membership. This is what a membership package for submission can include https://help.wprentals.org/wp-content/uploads/2015/10/package-details.png

2. The Search Form from the header is only available for objects/accomodations created on the page itself right? Is it possible to create tabs like “direct booking” and “Booking.com” where custumers clicks and gets directly linked to Booking.com with all the dates he just entered?

—> I do not understand the question.We cannot connect our search to a 3rd party site, if that is what you need to know.

3. Just to make sure: this theme allows custumers to become hosts and add their own vacation homes for rental? I can get commission from that?

—> WPRentals can be used for multi owners or single (specific owners). If you allow it as admin, people register to add listings for rent and users register to send booking requests to property owners

—> The theme is designed for users to book properties between each other, and admin not to interfere (we have different options as you can see in demo) The booking requires users register so as admin you have access to see who booked what, but you don’t need to interfere in the booking approval process (bookings can be approved by owner only – with his manual approval, if he doesn’t enable instant booking or with his approval, if instant booking is disabled).

—> As the admin you can ask for a deposit and a service fee (these can be the same value if you wish to take as a deposit just your service fee) in % or fixed value, and this value is deducted from the total booking. As the admin, you can choose if you wish to include in this deposit the cleaning and city fee or not. If you ask for a 100% deposit, the fees are automatically included.

—> The user will need to pay that deposit in order for the booking to be confirmed (even if the owner approves the booking request). The money goes to the admin. The difference will be paid by the user to owner outside the theme (we have the option to pay the remaining value in the theme, but the money goes still to admin, so if you don’t wish that to exist, we can show you how to hide with CSS).

—> At the moment payment to owner cannot be done in the theme. We’re not sure if in the future we will be able to extend this functionality. If you make a decision please consider only the existing features.

4. Do those customers have Dashboard section where they are able to see their sales?

—> We do not have this as we do not manage payments to users.

5. Are the listings pages or search pages fully editable? E.g. when i click on a special Location in your demos, i can only see pictures and accomodations. Am i able to add some “Blog-Style” Informations to those Locations aswell or is this Preset to be not editable?

—> The lists from categories have preset options. You can add some text in some combinations of settings, before the list which is automatic. You can create a page with lists https://main.wprentals.org/properties-list-sidebar-left/ and add text before the list.

If you need further info or want to test our theme, please send a message from here https://themeforest.net/user/wpestate

Thank you

Thank you It is very kind of you. I hope you had a good weekend too.

Hello Martin, Thank you for the message. Please see my reply

I’d like to start my own AirBNB style business and consider using this theme.

As it looks in your documentation and comments, Stripe Connect is not yet supported in your theme.

—> Correct.

My question is: Are you working to add this into your theme? And if yes, when will this feature be available?

—> We do not have plans for this integration.

Let me explain why this is so important:

The main concern for marketplace business owners is how to manage payments and payouts as there are a lot of technical and legal issues involved.

For example, if I use any regular credit card processor like PayPal or regular Stripe, when a customer pays for a booking I’m solely responsible for everything that happens with the booking and the money involved.

If there is any dispute between the customer and vendor (Home/hotel owner) I’ll have to decide who is right. If I decide the customer is right and give him a refund, the vendor could sue me in court that I did not give him his payout, and if I decide the vendor is right, the customer could dispute the credit card charge, I’ll still have to pay the vendor, and my credit card processor could even close my account (and shut my business) due to the dispute.

This is where a solution like Stripe Connect comes to the rescue: Each vendor connects HIS OWN Stripe account and when a customer checks out on the website, it’s processed directly to the vendor’s connected account while the marketplace website gets a commission.

So back to my question… Are you working to add this into your theme? And if yes, when will this feature be available?

—> Stripe connect as far as I know allows admin to pay owner. Owner will not get paid from user so your issues are not solved with this integration. Maybe I am wrong, we do not know the system.

I appreciate the feedback, but we do not have plans for this system so I cannot advise further. Good luck with the project.

Thank you

Stripe Connect has something called “Direct Charges” where the customer pays the marketplace vendor (home owner) directly and the money with all its responsibilities DOES NOT go thru the marketplace account.

You can check out their documentation here: https://stripe.com/docs/connect/direct-charges

Thank you for the link. I will check that , but I cannot promise this feature I am afraid. Thank you for the details though. I appreciate taking the time to send the links.

Thank you

Hello, Thank you for the message. In infobox the space available for price is very small and extra text would make the title overlap.

Price sections has before label https://prnt.sc/12gkub5 and that can be any text. Perhaps that can help to add extra text.

I will see if we can make the design fit extra text for the future as well. Thank you

hi , is it possible to know where i can add the /night code after the price at map infobox popup. is no problem for me if it overlap. and i can use From box as it will add that text every where i only want to add /night code in the map info box.

Hi. I do not have a way to answer about the code here. I have to check with development team, so please open a ticket in support and send me the ticket ID to check with devel team and follow up.

Thank you

Hello cswales,

Thank you for the message. We have user type separation

If you need further info or want to test our theme, please send a message from here https://themeforest.net/user/wpestate

Thank you

is possible to manipulate the date somehow in administrator that way i can make my own sort order

i changed in Listings > publish box > Published on 2021/04/28 at 12:05 pm so now this listing is published most recent.

but is not working i have cleared all the cache, i think it should have worked?

Hi. In the order we have the query uses status featured and the publish date, not the edit date. Wordpress has 2 different dates for a listing, we use only the publish date. The solution I shared is the only one I can offer without code. Code implies changing the query, removing the order we use now entirely and adding a different order, and this would have to be added in every list.

If you wish to show only specific lists first, the suggestion with featured status can work.

if you wish to change in code and in child theme, this will need a developer now. There are directions here https://help.wprentals.org/article/technical-how-to-property-list/ but it is not copy/paste. This has to be adapted to the list you wish

Thank you

Hi. Is this a question about the same username? There is no problem to use the theme by multiple users at the same time. And if you use the same username, as long as they manage different listings from different computers, it is not a problem either.

Thank you

Really love the theme. Just looked into iCal. Do I import or export all iCal URLs from all different services? and it will automatically sync after that always?

Also I see that airbnb iCal has 1-6 hours of delay what can we do about that as cllose to realtime as possible syncing? Does the theme integrate with any channel manager instead ?

We have ical import and export. Ical exports and imports bookings from the source of the ical. Help https://help.wprentals.org/article/icalendar-import-export/

In our theme we run a cron every 3 hours. If your hosting can handle more often, you can change the time to less and that you can do with specific cron plugins. each site that supports ical import can set their own period.

We have not tested Channel Managers. Ical is built in the theme and does not need a channel manager.

Thank you

Hello Dvid972, Thank you for the message. The theme cannot manage hotel booking. Each listing has a calendar by listing (not by rooms). We also do not have anything developed for plane tickets. Thank you and good luck with the project.

Hi. You will get a reply as soon as possible. Thank you

still no reply for a simple request after 48h…..Not really the best service

Hi. We replied 23 hours ago https://prnt.sc/128hx63 – I copy the reply here in case the message still does not go through

1. Verify ID —> This is what we have https://help.wprentals.org/article/1-20-5-verify-owner/

a. We need to be able to upload more than 1 file of the same document, for back and front purposes. b. We need to upload the ID and driver’s license. So, 2 different documents Can this be customized on the Profile of the user? 2. Add Listing Customization a. We need to have a media upload interface similar to the image below https://drive.google.com/file/d/1_QRXdoKt2YfpTGIkGdNUm3g9YD7Yht9e/view?usp=sharing

—> I am afraid we do not have any of these options and we cannot help with customizations either. i cannot advise if these are simple or complex changes either, as they need a blue print process and since we cannot do customizations, I cannot help with the estimation either.

b. We need to have the possibility to upload documents for verification during the creation of the list. Such as property ownership, insurance etc etc Can this be achieved with customization on the add listing forms? 3. Fee’s customization a. We need to have an Insurance fee that will be either fixed or a percentage. Similar to cleaning fee. It will be controlled by admin not by the vendor b. We need to have a booking fee for the User that will be a % of the total or a fixed value. It will be controlled by the admin not by the vendor Can this booking fees be added and configured similar to the service fee, host fee, taxes?

—> These are not possible either.

4. Listing Displays a. Is it possible to customize the photo with a banner similar to the picture? https://drive.google.com/file/d/1V3M6Ow8ONSEkcemYEI5TRquThbGIG0lK/view?usp=sharing

—> No, sorry.

5. Is there a 3rd party integration or recommended plugins for the following functionalities? a. Referral Program

—> We do not have an integration with any 3rd party that could help with referral. This is not possible.

b. SMS notifications and phone OTP verification —> This is what we have – https://help.wprentals.org/article/sms-management-by-twilio/

c. Coupon/Gift codes -> This we do not have

d. Earning calculator —> This we do not have

Thank you

Hello 0nreehr, Thank you for the comment. We do not have a 4th widget area, but will add to wishlist. As a possible alterntative, from the next theme update, who will want to use the elementor pro footer option will be able to. That may be an option, if you use Elementor pro. We will add to wishlist this suggestion as well.

If you wish to make changes in code yourself, we can guide you to existing code for footer as it is now if you think that will help.

Please use our client support http://support.wpestate.org/ if you need further help. This is also a private support where you can send us your site details (url and wp-admin access). Our standard office hours are Monday – Friday, 9AM-5PM Europe timezone. If you wish my assistance to register in support please send a message from here – https://themeforest.net/user/wpestate

Thank you