5230 comments found.
Updated support because all of a sudden my menu is showing different when logged in. 40$ later and it says My support is still expired..
Hi,
it looks like you have 2 accounts – we manually forced a liccense reload for both accounts. Please check back wih the forum in a few minutes.
Kind Regards UT
Whenever I select Gallery Packery my site decides not to load.
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
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We are putting in our Register Purchase Code but it keeps saying “License already registered with different server.” But it is not. We are only using theme on 1 of our websites. So we can’t update to the new release of theme update. Thanks
Hi,
you can check your current license status here: https://my.unitedthemes.com/my-licenses/
Kind Regards UT
How can I hide the Headline-Linebreaks on Computer in #1 Brooklyn Original?
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
Hi there. I use the #1Brooklyn-Original Template. Is it possible to add the “wobble-popup-effect” from DEMO #43 on my Single pictures. If yes, where I can find the settings?
Hi,
you have to activate the Morph Lightbox in Theme Options > Advanced > Lightbox Settings.
Kind Regards UT
Perfect! Thanks you. Like this template so much!!!!!
Glad you like it 
Leave us a review if you are happy.
Best UT
Just trying to work with the Demo 48. I can’t seem to be able to change the header logo at the top left. I’ve made the changes in the Theme Options, General, Logo & Accent Colour but the triangle is persistent. Any ideas?
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
Hi, You write that the site loads quickly. But when I check the download speed on the mobile version – the download speed is 17%. It is very slow. Are you doing something in this direction?
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
After Updating to Version 4.9.6.7 SVG Images doesn’t display. I can renew my support, when its better Cheers Dave
Hi Dave,
please send a PM to Matthias in our forum.
Kind Regards UT
The latest update notification made me come here. Brings back memories of so long ago..2014 represent y’all. So, does it support elementor?
Hi,
all demo are made with WPBakery, Elementor can be used but not for editing existing conten.
Kind Regards UT
how do I activate Slider Revolution? It shows as activated, but there’s a message below that asks me to activate it. I recognize my support has expired, but this should work out of the box. Thanks in advance.
Hi,
you can’t because its a bundled plugin. They work differently, learn more about them here: https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
Kind Regards UT
I see that now. I have to pay extra for the Slider to have full access to the layouts/sliders showcased in the Brooklyn Demo site. That kind of sucks.
Hi,
all sliders we have made for the demos are available for download and part of the package you downloaded. So you can use each of them without a license.
Kind Regads UT
Hi, Updating Shortcodes plugin to 4.9.7.7 version ends with message: “The remote plugin package consists of more than one file, but the files are not packaged in a folder. Please contact the plugin provider and ask them to package their plugin according to the WordPress guidelines.” Regards.
Hi,
please try again.
The package was re uploaded already.
Kind Regards UT
After install the Theme can´t find where is the home slider, been hours trying to find it. This Is crazy. Where is “WE ARE BROOKLYN” “WE CHANGE THE WEB” and the picture “REPLACE ME”? It is assumed that is in the Portfolio or in the Revolution Slider, but is not. Thank you!
Hi,
you have to edit the fron page and then scroll down below the backend editor. There is a Brooklyn Metapanel located, where you can edit the entire hero area.
Kind Regards UT
Hi,
Demo#18 is experiencing some issues after importing. Please help to successfully import the demo#18. All the sections are not available in the home page. We tried building the layout of the demo#8 but some sections are not responsive.
Anticipating for a fast solution for this issue. Thank You in advance.
Thanks
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
Hello, where is the 404 error page???
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
How do I add the numers (data-description) on 48th Theme new items Main Menu?
Hi,
see: https://knowledgebase.unitedthemes.com/docs/how-to-change-the-number-counter-in-navigation/
Kind Regards UT
Thanks
You are welcome
Hi , I noticed this theme use slider revolution as the banner , and my problem is I can set the parameter or add element (like add a button or adjust height ..ex ) in the slider revolution’s dashboard for static page . But I can’t edit anything in the archive page.
I found the theme option > hero setting > archive hero I can change archive picture and set the height in this page. But’t can’t set height for mobile or tablet
Can you help me?
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
Is there a way to revert to an older version of the theme. I recently updated a plugin and its no longer working with the latest version of the theme. The plugin developers have told me its the flex layout used by your theme that is causing the issue. Thank you in advance!
Hi,
what kind of issue are you running in? Please opem a thread in our support expired area of the forum. Maybe there is something we can help you with according the CSS.
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
Hello Support, i opened a ticket and i still have no response!!! I opened the thicket at the forum as you describe. Please help!
Many thanks.
Hi,
we don’t see any public threads on your profile. Where did you openen the ticket?
Please post your inquire here: https://helpdesk.unitedthemes.com/index.php/ThreadAdd/30/
We also speak German.
Kind Regards UT
I did a job for a client that has this theme. Finish making all the settings. And the THEME OPTIONS settings got erased, without having touched anything. Everything I did disappeared, configurations of letters, CONTACT, HEADER, all the CSS code that were more than 300 lines. I want to die.
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
Please do consider creating an Elementor Version. It’s sooo much smoother.
