Discussion on TheGem - Creative Multi-Purpose & WooCommerce WordPress Theme

Discussion on TheGem - Creative Multi-Purpose & WooCommerce WordPress Theme

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7265 comments found.

I buy this theme and i change a lot of things so i can tell i make custom site with this theme and bcs of that i had a need help from support.I can tell that i had best support off all sites that i made with theme design.Guys thank you soo much,without your help i couldnt finish site but we made something very good.Theme design was very nice,theme support 10/10.For anyone who want to buy this theme i can tell that you can not make mistake.Good luck!

Thank you so much for your feedback! Please don’t hesitate to rate us here on themeforest, it will be much appreciated!

There is a page where one can go and have a look at which license is installed on which website if you have purchased more than one license. Where can I find this link/login to check this again?

Ah brilliant guys! Thank you so much! I also just noticed that you can get it in the documentation as well. Thank you kindly and thank you for the great work.

You are very welcome!

Hi! I would like to add the authors box at the end of the post as you have it on your demos, author’s picture and description the thing is I don’t know how to add the authors pic.

Hi, please use gravatar to add the image to the author, here you go: https://gravatar.com/

Hi, I need to update LayerSlider, and I have the last version of The Gem. What do I have to do? Thanks

Sorry, Is there someone there?

Hi, sorry for this delay. The latest version of LayerSlider is available via WordPress Dashboard updates, please check. In case you will not see update notification, please provide your URL via our contact form at https://themeforest.net/user/codexthemes

Hello

I have two websites under the same domain and I use the same template. One of them is in a subdomain. But when activating my license on the two websites, I get the message that I have too many active licenses. I have consulted my TheGem License Manager because previously I used the template on a different website. I have removed the licenses that I did not use. But I still can’t activate my second license.

Regards​

Hi, please use our contact form at https://themeforest.net/user/codexthemes and provide your purchase code and your website URL

Can I change this theme background into white? Is it easy to change colors? https://codex-themes.com/thegem/starting_page/themes.php?page=agency-creative-dark

Hi, thank you for your request. Yes, sure – in TheGem you can change any colors, fonts, sizes etc. And it is very easy to do.

Bonjour, j’ai un problème au niveau du démo import. En effet, celui-ci tourne dans le vide indéfiniment lors de l’importation de certain templates de page singulières… Certains templates de single page ne s’importent pas ducoup ( la progress bar du demo import tourne dans le vide j’ai l’impression à 100% ).. Vous auriez une idée de comment le débuguer et finaliser correctement l’importation de ces templates de single page ? Encore merci pour le temps que vous m’accorder en me lisant. =)

Bonjour, veuillez contacter notre support à codexthemes.ticksy.com et fournir votre URL, merci

Great theme and great support , I already bought 3 licenses!

One thing annoying that it doesn’t have a proper image slider same as the portfolio one. It would be really great if you add Portfolio slider options to Styled Gallery options.

I want to make an image slider/carousel that display multiple images per view ! the default image carousel does not do the job. and unfortunately , Styled Gallery (Slide Type) displays 1 image per view.

I would really appreciate it if i can get a work around for this without using another plugin , and hope you can add more features to it in coming updates.

Regards

Hi, thank you very much for your suggestions! Please contact us via our contact form at https://themeforest.net/user/codexthemes t o discuss further details.

I love the design of this theme, but updates are the worst. I have many themes and this one in particular give me a headache every single time there’s a new version coming out.

My wordpress auto updated to the latest version and site stoped working. I updated themes and plugins and the result keeps the same. Website completely broken.

Hi, sorry for any inconvenience you might experience. Before releasing any update we thoroughly test it in different configurations so updates should work smoothly, we didn’t hear any troubles from other customers in this concern. Did you update both TheGem theme and TheGem elements plugin? Did you empty any website and plugins caches? Please contact us via our contact form at https://themeforest.net/user/codexthemes and provide your URL, we will check asap

Hi there! I would like to purchase a second license of your theme, but I need a information: is it possible to have an article slider like the one on this temporary page http://paolotursi.it/feder-temp/. Where are 2-4 articles previewed and can you choose the specific category or articles?

Thanks

Help! I upgraded the The Gem theme, and my images dont load! https://chicagosnapshot.com/

Hi, did you update both TheGem theme and Elements plugin? Did you clean all your website and plugin caches? Can you please use “Thumbnails cache: Purge all” button in theme options https://codex-themes.com/thegem/documentation/theme-options/#to_extras ? For further assistance please provide your access details via our ticket center codexthemes.ticksy.com

I am not able to activate or deactivate the theme license, on the management page it appears as if there is no license, and when trying to activate the code it gives an error, the worst is that the support period is over and I can’t solve it.

resolved

Hi, I cannot update to version 5.0. I click to update now button. I see “Update failed: Purchase code verification failed. ” Than, I click the “Activate TheGem” button. Theme is activated and purchase code is valid. I tried many times to update it. But I’m in a loop. Please, help me.

Hi, please contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code

Hello. I have The Gem installed on one site and it is working fine. Can I update WPBakery Page Builder to version 6.6.0 without problems?

Hi, yes, sure, you can update without any problems

Hello, I started freelancing for clients using your great theme about year ago , now i can only use your theme on 3 sites max, other websites get canceled. Need help, thank you!

Hi, thank you. One regular license allows you to use TheGem on one localhost, one development and one final live website. For 3 final websites you need 3 licenses

You have exceeded the max. number of activations, allowed by this activation key.

Please Solve My This Problem ASAP. I’ve Also Submitted Ticket Also & Still Waiting For Your Response.

Replied in ticket

Hello CodexThemes, So, let me get something straight, you made a big update jump to ver. 5, bringing in a lot of juicy enhancements only for the elementor users but not any meat left on the bone for wpbakery users except for the woocommerce folks. I have no use for elementor because it favours mostly front-end everyday users of which I personally hate to use as a serious designer? So I reckon I might as well skip the update and spare myself potential bugs!

Hi, thank you for your feedback. This update concentrates on new theme options and page options for Elementor version, as it was still running on the old implementation. Also we have introduced new WooCommerce features, both versions. We can assure that you can update without any bugs, if you are already running the previous version 4.7.0 And it would be great if you could contact us via our contact form at https://themeforest.net/user/codexthemes and provide your wishes concerning new things you would like to have. Thank you

I am having the same problem as marcinstanczak, there is an issue with the menu transparency after the last update.

Hi, please update both TheGem theme and TheGem elements plugin to the latest version and clear all your website and plugin caches. For further assistance please contact us via our contact form at https://themeforest.net/user/codexthemes

Hello I have already updated both of these (in fact on a new installation). It still does not work properly the transparency of the menu is stuck at 100%. I have sent you an email and submitted a ticket.

Hi, got your ticket, will proceed it asap

I updated thegem to ver. 5 after updating there is a small problem: menu and top area the menu had a white background before the update after updating it is transparent (in the template options I have not changed anything) the top area had a dark background before the update after updating it has a light background (in the template options it is set to dark as it was before) please help me fix it https://sponpk.kip.pl

Hi, got your mail and will process it asap

I saw that it is fixed, thank you very much :-)

You are welcome

This demo is for preview purposes only. Please purchase TheGem to get an access to all features of TheGem Blocks plugin. ? i already bought this..!!

Hi, please install TheGem Blocks plugin as described here https://codex-themes.com/thegem/documentation/blocks/

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