3288 comments found.
Hi averta, I am using phlox for many months and this time I have imported Construction demo for my website. But somehow after importing it completely it is showing “503 server unavailable” error for all the pages. Could you please tell me what can be done to resolve this? I have tried deactivating plugins and also installed theme again on fresh WordPress web but still, the same error was coming.
Thanks in advance. Ashwin
Hi. We have responded to your ticket at our support center. Please follow-up there.
Can be use this Phlex ecommerce them for multivendor marketplace?
I want to know when you will update your theme to support last Elementor 3.2.3 and future version. Now it’s with 3.1.4, if I update to 3.2.3 version, all page it’s wrong… thank you.
Hi. I am not sure if that’s the case. We have recently updated the Phlox theme and the Phlox plugins and we are certain that there is no compatibility issue with Elementor.
It would be great if you could submit a ticket at our help center and provide further details. We will investigate and get back to you ASAP.
Hi, i have a problem: i wanted to submit a ticket, but it always says: The purchase key is registered for another customer. Could you please help me?
Hi. Please submit a ticket at the Phlox Free category and don`t forget to mention that you are a premium user. We will take care of the license problem for you.
Hello, the theme was installed and activated at a site that has been migrated to another host with another URL. Cannot re-activate the license as it states that it is already active at another site… But the previous site doesn’t exist anymore and I cannot access it! So how to de-activate my previous license and activate it at new website please?
Hi. When you register at Averta help center, your purchased licenses will sync with your profile and you can manage each license.
Alos if that does not work, we can deactivate your license manually but you need to submit a ticket first.
Excellent! Didn’t know that feature… I did that and worked fine, many thanks!
I updated wordpress to 5.7.2 and my tabs in the page disappeared. What causes this problem and how to fix tab problem?
Also, my smart page builder is not active.
Hi. We have responded to your ticket at your help center. Please keep in touch with our support agents. Thank you.
Are you planning to add extra mobile footer (with icons)?
Is there any reason why you are using such big text font size, in mobile view almost i see only big texts than design, is it possible to globally change the font size, will this change break your section template design?
Hi. The demos are developed based on their design. We are not using big text fonts for each demo for sure but if you need any assistance or have any question, our support team will gladly help you.
https://docs.phlox.pro/article/238-submit-a-support-ticketi cant activate WP ULIKE plugin so also cant import a demo, solution?
Hi. You have an open ticket at our support system. Please follow-up there and we will continue to assist you.
Hi, i have issue with mobile displaying my site using your theme, it is not responsive looks like strecthed out, how to fix it?
Hi, this may be relevant for others as well, I am wondering how to change the name of the “Portfolios” Tab. I cannot find a way to change it. I want to put it as a “Case Studies” page, not Portfolios/Projects.
Hi. Please navigate to Settings > Permalinks and under the Phlox Pro Permalink Setting you can change the slug settings related to the Portfolios.
For any further assistance, please contact our support:
http://help.averta.net/ https://docs.phlox.pro/article/238-submit-a-support-ticketplz correct the spacing, padding and margins of my website = www.egetleads.com
make my website responsive
Hi.
We have a dedicated support system for your request. Please submit a ticket and our support agents will help you. http://help.averta.net/ https://docs.phlox.pro/article/238-submit-a-support-ticketThe basic background images that makes the demos attractive are all watermarked with Phlox, meaning i have to purchase another lenience from evanto to be able to use basic background images (Not Pictures) my question is what is the essence of the demos if not to ease and fastrack project time. This has really messed up my plans. and i am beginning to regret my purchase
Hi. Sorry to hear that. We would love to provide all the images without watermarks in the import process but unfortunately it is not possible. The images are simply licensed as premium images. I am not sure about the simple background images because we usually do not watermark them.
Anyway, regarding any simple background image, you can contact our support agents at our help center. http://help.averta.net/Hi. I purchased the phlox pro license over 1 month now. My site is not indexable in Googles eyes. This is an issue on the backend as my site looks fine to the visitors. I have reached out to support (delayed response to say the least). I am still waiting on a reply. I have reached out to techy friends of mine and we have came to the conclusion that this is a theme issue. When I remove the theme the page is then crawlable. This theme seems quite buggy but for now I would appreciate if you can assist and fix this crawl issue. This issue means I will have to rebuild my site in using a different theme if the problem is not fixed. I cannot proceed with any SEO projects until this is fixed. (404 error page not found).
If you already done that please give me the link of your ticket here
Regards
I have submitted a ticket but I am getting some sort of a generic message like the one you provided ‘toristallion’ above. Your support team have not provided an assisting with trying to fix & i disagree with you saying you have ‘not’ had this problem before as I can see from multiple comments people have the same problem. Can you look into fixing asap!
Hi again, I am sorry, but I cannot find your ticket on our help center from you. Please give us the link of your ticket here in my reply so I can check it for you. Also I can give you this doc to show you how to submi a ticket just in case you need it https://docs.phlox.pro/article/238-submit-a-support-ticket
I am receiving the following error on my home page – Response is not a valid JSON. How can I fix this?
Hi. That could have several reasons but as far as we know, there is no such error in the theme and we did not have any reports before. You can submit a ticket at our help center for more investigations.
Hi. That could have several reasons but as far as we know, there is no such error in the theme and we did not have any reports before. You can submit a ticket at our help center for more investigations.
Hi… i have submit ticket at help center but still no reply..
Hi. We have responded to your tickets at your help center. Please follow-up there.
Thank you.
Nobody is answering the tickets, and the theme has a lot of failures. I paid for a license and there’s no help for your support!!
Hi. The reason for the delay in responding was that you have submitted your ticket in the Phlox Free channel. The Phlox Pro channel which you can via your support license is our top priority. Anyway, we have responded to you.
Please follow-up there.
Hello, we have just bought the theme and we are using one of the demos, but we have some horizontal offset scrolling issue, there shouldn’t be any horizontal scrolling, can you take a look please: https://dcad-test2.com/
Hi. Please contact our support agents at our help center. We will assist you as soon as possible.
https://docs.phlox.pro/article/238-submit-a-support-ticketHola, tiene unas plantillas de lujo,pero por favor una de las plantillas de Phlox Pro no está optimizada para GTmetrix, ni PageSpeed Insights o ni pingdom y tampoco Google lighthouse por lo que es lenta, ya envie ticket y dicen en servicio que es el servidor hosting, pero el servidor funciona perfecto con otras plantillas wp, en mayo google core web vital puede estar penalizando estas web, de resto espectacular.
Nadie se a contactado para solución ¿que es titular “SOPORTADO”?, la única respuesta que se conoce es una excusas de que hubo cambios en la web mundial y el análisis de código afecta a todos los que venden estos desarrollos, pero el problema persiste. de verdad se requiere soporte efectivo
Hi, please follow your ticket on our help center
I can’t deactivate my license: “Sorry! You can not deactivate this license due to deactivation limit”
Hi. That`s because your license was deactivated/reactivated too many times. We can take care of that but you need to contact our support agents first.
http://help.averta.net/
