23247 comments found.
How can I change from elementor to visual composer?
I am using elementor but there are some elements that I cannot change ?
Hello, @mixology2030,
First of all, both are different page builders and you can not change the page builder to content on the other page builder, it might conflict, so you have to reset your WordPress and start from scratch again with the new page builder.
And if you are facing any issue with any of the element, then please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
Thank you
I am use elementor and Main Business theme but in home page I can not change project-home-1.jpg in project image class
[porto_concept container=”” title1=”Strategy” title2=”Planning” title3=”Build” link1=”#” link2=”#” link3=”#” title4=”Our Work” slide_link1=”#” slide_link2=”#” slide_link3=”#”
The first Circular imagesHello, @mixology2030,
Which main busincess Theme are you talking about? can you please check it here and share the URL of the Demo so that I’ll check and help you out in solving your issue: https://www.portotheme.com/wordpress/porto_landing/
Regards, P-THEMES.
Yes
I am use this demo https://www.portotheme.com/wordpress/porto/classic-original/in the middle there is image circle I can’t change this image I am used elementor this section use short code so I can’t change this images
Hello, @mixology2030,
That is actually the WP Bakery element shortcode, so for a while you have to Install and Activate the WP Bakery page builder on your same site as well and then follow this video to change the images: https://streamable.com/79mm0z and then again uninstall and delete the WP Bakery plugin from your site. this is how it works.
Regards, P-THEMES.
Thank you But I was unable to find WP Bakery with plugins
Can you help me?
Because I use elementor How do I use WP Bakery
Hello, @mixology2030,
You have to follow the video and instructions that I showed you above, and you can install the plugins from Appearance >> Install Plugins and after solving your issue, you can again deactivate and delete the WP Bakery plugin as well.
Regards, P-THEMES.
We couldn’t find your video. 
Please, share the video again
thank you so much I did it
You’re Most Welcome !! 
hi team, We have a website at https://thecopperbarn.nl/ . We used header builder to design the header and navigation of the website. the search bar on desktop version of header is looking good but when we open website on mobile version, search bar disappear. We inspected the item and found that search bar is hidden for small screen as class in div section. So how we removed that? we need same search bar look in mobile version also. In mobile header the search bar is aligned on below row of logo.
Regards
Hello, @TheCopperbarn,
Please make sure that you have set the search in main Logo row when setting the mobile version of the header, https://postimg.cc/94Hpb0Zn then it will show in same row.
After that again let me know, I’ll check and provide you the Custom CSS to show the search Icon on mobile version of the site.
And please note that you can only show the search toggle icon on mobile version of the site using Theme Options.
Regards, P-THEMES.
good afternoon. I bought the template and I can’t activate the license
Hello, @leonelc12,
Please go to Porto >> Theme License and try to activate the Theme again from there, if it will still not work for you then please try the below-listed solutions one by one.
It’s because your local environment can not access to our servers https://portotheme.com & sw-themes.com
Please try to ping our servers and let us know if it works? If the above addresses are blocked by your hosting provider and your site does not ale to request these addresses then you have to ask your hosting provider to remove the restrictions and solve this for you.
OR
Please enable curl extension from the server this will fix your issue. This extension is required for the registration process.
OR
The issue mostly occurs when the server has any kind of restriction and do not allow you to communicate your server with our internal server for activation, so please ask your hosting provider to remove all sorts/kinds of restrictions from your account and deactivate the firewalls for some time until you activate the theme.
I hope that helps.
Regards, P-THEMES.
Hello, @ghachavatedo,
Please follow the below listed debugging processes one by one, I am sure it will help you in solving your issue and if not then please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site.
|. Make sure you have everything up to date (Theme, Plugins, Translations files)
||. Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and recheck if the issue persists
|V. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing it
V|. Can you please check once by activating the WP default Theme Twenty Twenty, If the issue will still persist with the default WP Theme then it will make clear that the issue is not from Porto WordPress Theme and then you have to contact the WP and WooCommerce support for fixing it with the default WP Theme and once it will fix with the default WP Theme, It will automatically work with Porto WordPress Theme as well.Regards, P-THEMES.
hello
i am using a custom font ttf. two questions about that.
1) on web page load, first show a standart font and then is replaced with the custom font.
2) i try to load a woff font, but saids that is an incorrect format.
Hello, @iontics,
1. This is not our Theme issue but this is called browser rendering, please read and follow the instructions written in the below-given article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052393--5-browser-rendering-site-crashed-when-loading-page-and-after-loading-works-fine-
2. You have to upload the complete and zip format font file from Porto >> Theme Options >> FontControl and then you will be able to use it from Porto >> Theme Options >> Skin >> Typography. This is how it works.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 22/03/2019. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
Hello,
When I install Porto functionality to my website, it gives the below fault and site does not work. when I delete site again works. Could you please help me how can I fix this problem ?
Warning: require_once(/home/plastix/public_html/wp-content/plugins/porto-widgets/widgets/price_filter_list.php): failed to open stream: No such file or directory in /home/plastix/public_html/wp-content/plugins/porto-functionality/porto-functionality.php on line 189
Fatal error: require_once(): Failed opening required ’/home/plastix/public_html/wp-content/plugins/porto-widgets/widgets/price_filter_list.php’ (include_path=’.:/opt/cpanel/ea-php71/root/usr/share/pear’) in /home/plastix/public_html/wp-content/plugins/porto-functionality/porto-functionality.php on line 189
Hello, @captainsert,
Please deactivate/delete these three plugins (Porto Widgets, Porto Shortcode, Porto Content-Type) before an update because in our latest theme we have made a new Plugin named Porto Functionality is combination of these 3 plugins so before install Porto Functionality you must deactivate/delete those 3 plugins then you will not find an issue.
And also Could you please purchase support extension to get further support? Your 6 months of support period is expired from 10/02/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello again,
I can not update my porto theme. Could you please help me what must be done ?
PortoVersion: 5.2.0 By P-THEMES
Update failed: Purchase Code is not valid or could not connect to the API server!
Dismiss this notice.
Update failed: Purchase Code is not valid or could not connect to the API server!
Dismiss this notice. Porto Responsive Wordpress + eCommerce Theme.
Hello, @captainsert,
I have reset your purchase code, now you can use the same purchase code for the activation of your theme.
Please reactivate your theme again now, and then try to update.
Regards, P-THEMES.
Hello, I have installed the theme for my main domain and subdomain. I can not update the theme for my subdomain.
Could you please help me for this ?
Hello, I have installed the theme for my main domain and subdomain. But I can not get an update for the subdomain.
Could you please help me ?
Hello, @captainsert,
1 single license is used for 1 single live URL only, this is Envato policy and with all the themes on themeforest and you may wish to confirm from Envato as well.
If you want to use the theme on main and sub domain then you have to purchase 2 seperate licenses for it.
Thanks for your understanding.
Regards, P-THEMES.
hello i purchase theme but license item code not work why?
Hello, @alainscilly77,
What issue you are facing working with license? Can you please share the screenshot for my better understanding so that I’ll check and help you out.
Regards, P-THEMES.
Is the pet store suitable for use?
Hello, @LINGTAO,
First of all, thanks for showing your interest in Porto WordPress
Yes, Porto WordPress is fully suitable for pet store as well…
Regards, P-THEMES.
In the home page of the medical template there is a blue arrow, how do you change the color of the arrow?
Hello, @giuseppino,
Can you please share the screenshot of that arrow and also your live site URL so that I’ll check and help you out in solving your issue.
Regards, P-THEMES.
Hello, @giuseppino,
Please copy and paste the below-given CSS code to your site home page Custom CSS section by editing your home page and check back your site after removing the browser cache.
@media (min-width: 1200px){
.medical-schedules .box-one::after {
border-left: 40px solid #EA5037 !important;
}
}
Regards, P-THEMES.
Hello friends, I need your help please. I want to DISABLE the option that zooms or magnifies the screen automatically when in a mobile you tap to fill in the register form that I’m sending here in this link: https://www.unidelafe.com/taller1/
I’m looking for a CSS code or any different solution, because it is just happening in mobile devices, when you tap the screen to fill it in, the mobile screen zoomed/magnified by itself, I do not want this to happen.
This link show you a screenshot in a normal way: https://i.postimg.cc/hG6yyV5S/IMG-8400.jpg And this one, after you tap the form and get zoomed/magnified: https://i.postimg.cc/qv9yWQ4Z/IMG-8401.jpgPlease I’d appreciate your help. Thanks in advance.
Hello, @Tradingxtore,
I have just checked your site now at my end on my personal mobile phone and it is working perfectly fine at my end, please see this screenshot: https://postimg.cc/xJMvF9js it must be the cache issue at your end or it is on your mobile only please try to switch your mobile and also the browser as well.
Regards, P-THEMES.
Hello, ths morning I updated everything to the latest version. The website looks fine, but when I modify the Porto Theme Options the changes do not apply to the website. Do you have an idea how to fix that? Thanks Joe
Hello, @joell-22,
That might be the cache issue at your end, please read and follow the instructions written in the below-given article:
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 02/06/2020. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
Hi there, are there any problems with Shop Demo 35 (Grocery 1)? We want buy this, but we’ve been told that Safari and Firefox don’t load pages. Is this correct?
Hello, @phoenixti,
First of all, thanks for showing your interest in Porto WordPress
No this is not correct, please check our Demo 35 by yourself on Safari and Firefox, it is working perfectly fine: https://www.portotheme.com/wordpress/porto/shop35/
Regards, P-THEMES.
I just clicked on the link, it doesn’t work correctly on Firefox, the page is in loading. Can it depend on browser version? My version 88.0.1 (64 bit)
It only works if I click Ctrl + F5 on each page.
Hello, @phoenixti,
Yeah that is because of the cache and browser version, please try to upgrade the version of your browser, and then turn OFF the browser cache and cookies and check back, I am sure it will work fine for you.
Regards, P-THEMES.
I have checked, the version of Firefox is latest. The only way to view the pages is Ctrl + F5
Hello, @phoenixti,
Ok Got it, now that must be the cache issue, I’ll share it with the development department and they will fix it soon, but you will not find such an issue with our Theme when you Import such a Demo on your site.
Regards, P-THEMES.
Ok, thank you!
You’re Most Welcome!
Hello! Again when one makes a successful payment, they instead see a page displaying ” No products added to cart, return to shop”
Hello, @David040,
Please check it once with the default WP Theme like twenty twenty-one, and if it behaves with the default WP Theme same, that it will confirm that this is not our Theme issue but your site WooCommerce issue and in that case, you have to contact WooCommerce support for it.
&
If it will work fine with the default WP Theme, then again activate Porto WordPress Theme and deactivate all the third-party plugins and check back, if that will solve your issue then you have to activate all the third-party plugins again one by one and check which one is creating an issue on your site otherwise, remain all the third-party plugins deactivated on your site and share your site WP-Admin Login details with us via our support system so that our experts will check it for you on your site.
Regards, P-THEMES.
Hi Team,
Please tell me how to merge revolution slider and below tabs. Means tabs( About us, Our services) should appear on revolution slider please help me.
I am attaching a screenshot for your reference.
https://i2.paste.pics/856d05da6d54577e65c2195a1216ff4f.pngThank you
Hello, @yatin,
Please watch and follow the instructions showing in this video I have created for you and please contact us via our support system for such support issues always: https://streamable.com/r095i5
Regards, P-THEMES.
Hello when I changed to porto theme recently, orders are set to “pending status” and not “completed” so I have to mark them as completed manually which is quite stressful, I contacted payment gateway service company and woocommerce support but all say the issue could be with the theme, please help out
Hello, @David040,
I am sorry but we did not faced such issue with our Theme till now and it is working smoothly for us, if you are using any third party plugin for payment gateway then that might be the cause with that plugin, so please deactivate that plugin and check back and if the issue will still presist after deactivating it then please share your site WP Admin Login details with us via our support system so that we will check it for you on your site.
Regards, P-THEMES.
Hello! Its fine I noticed the theme needed to be updated which I did and now its working
Hello, @David040,
Sound’s Good!! that you solved your issue by yourself…
You are the best
Regards, P-THEMES.
So far I am fascinated by this theme. Very well designed and developed.
Thank you so much for being our customer! Glad to provide the support for such a grateful buyer That is very important to know that we are moving in the right direction.
How can i remove all that space from my H’s so the body text is more close to the H’s? Is it somewhere in the theme settings?
https://gyazo.com/a3a5ce5727edf0885d08cff8150cab5aHello, @Jonas-Delfi,
You have to remove it using Custom CSS, please share your site URL page on which those H’s are, so that I’ll check and help you out with proper Custom CSS fix, or if you want you can contact us via our support system with your site WP-Admin Login details and with this comment screenshot.
Regards, P-THEMES.
Hi, I changed domain name, how do i change the domain name linked to my license? My old domain is: www.surgimedsupplies.co.uk
Hello, @mytripdeals,
I have reset your purchase code, now you can use the same purchase code for the registration of your theme.
Regards, P-THEMES.
Hello.
I tried to update my theme and I get this error: Your ip address is blocked as spam!!!
How can we solve this problem?
Thanks.
Hello, @gorecwp,
I am sorry I am not able to locate your IP in our Database, Please go to Porto >> Dashboard and deactivate the Theme from there and then again try to activate the Theme with the same purchase code and if finds the same issue then please share your site WP-Admin Login details and purchase code PDF file with us via our email newsmartwave@gmail.com so that our experts will check and solve this issue for you on your site.
Regards, P-THEMES.
Hello,
After some changes in the custom header (theme shop 38) with the WPBakery Page Builder it appear a error - “Notice: Undefined index: name in /var/www/html/wp-content/themes/porto/inc/admin/theme_options/settings.php on line 3120 “
and now i can’t login the admin page - “Warning: Cannot modify header information – headers already sent by (output started at /var/www/html/wp-content/themes/porto/inc/admin/theme_options/settings.php:3120) in /var/www/html/wp-login.php on line 400
Warning: Cannot modify header information – headers already sent by (output started at /var/www/html/wp-content/themes/porto/inc/admin/theme_options/settings.php:3120) in /var/www/html/wp-login.php on line 416
Warning: Cannot modify header information – headers already sent by (output started at /var/www/html/wp-content/themes/porto/inc/admin/theme_options/settings.php:3120) in /var/www/html/wp-includes/functions.php on line 6362 “
I already try to clean the history and cookies of the browser withou sucess.
Can someone help me out?
Thanks in advance.
Hello, @nobrinde,
Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
Hello, I’ve submitted ticket nr 122768. Thank you.
Hello, @nobrinde,
I have just confirmed from the support department and they said that they already replied to your support ticket #122768, so please check your support ticket reply and reply to your support ticket accordingly, and please do not panic here for the support tickets, our support system works on a queue system, so once the tickets are in the queue above your ticket solved then your support ticket turns will come and once your support ticket will be resolved, you will always get the reply of your support ticket, so always please be patience.
Thanks for your understanding.
Regards, P-THEMES.
