3846 comments found.
Hello, I need replace the “comma” with a “point” in the mileage separator of the price.
Hi,
You can check it in: Tourmaster > General > General Settings.
If you have further questions, please submit ticket in our support website. Our dev and supporters are only provide support in there, not here. 
However, unfortunately, we notice that your support has been expired. In this case, you won’t be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: https://help.market.envato.com/hc/en-us/articles/208191263-What-is-Item-Support- , https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support )
Please note that we no longer provide support via this channel anymore (Except bugs report.). It’s all will be conducted via support site only. Please also note that many old customers already renewed their support and we have to be fair with everyone by providing support via support site only.
Hope you understand this.
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Hello, Please How can I add the prices on each day in the calender??
Hi,
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much! 
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Hi, I am working on client’s website and having issues with your page builder , UNABLE TO SAVE i already increase the max_var_input but seems ur page builder is not suitable for cloud hosting or shared one as well same problem…
I already submit the TICKET #2802648, i am waiting for your reply on that..
Hi,
I’ve handle all the tickets now, please check your ticket.
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Hi, my client wants to be able to send specific joining instructions for each holiday 2 weeks before the start of the trip – is this possible? thanks
Hi,
First of all, thank you so much for your interest.
For your question: it’s possible to do. Screenshot: https://imgur.com/2WZ9NnN .
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Can that email be specific to each tour or do all tours get the same email?
Hi,
The email can be specific to each tour.
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Great. Does the system also collect each travellers details – name, dietary requirements, age etc?
Yes, you can also create fields for that.
Hi, I’ve bought the plugin and have some questions:
1) Is it possible to disable invoicing feature? How? My client will use his own invoice system. 2) When selecting the date in a tour calendar, is it possible to disable the day(s) that are already booked? Otherwise the user has to click on the day in order to see if it’s available or not. 3) We have a Stripe account set up, but we’re unable to complete the payment process. No errors appears, the page “freezes” before complete the payment. 4) My client offers differents boat tours and each tour has a calendar, but he has only one boat Is it possible to prevent bookings of different tours in the same day? For example: if user A books a fishing tour and user B a leasure tour on the same day, my client can provide only one tour.
Thank you
3) The page freeze on this URL “mydomain.com/?tourmaster-payment”
Hi,
Please submit ticket in our support website. Our dev and supporters are only provide support in there, not here.
However, unfortunately, we notice that your support has been expired. In this case, you won’t be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: https://help.market.envato.com/hc/en-us/articles/208191263-What-is-Item-Support- , https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support )
Please note that we no longer provide support via this channel anymore (Except bugs report.). It’s all will be conducted via support site only. Please also note that many old customers already renewed their support and we have to be fair with everyone by providing support via support site only.
Hope you understand this.
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Hi , I have presale question. Is it possible to have sticky “Book” button on mobile , which is always visible at the bottom. When you click you go to booking form ?
Hi,
Unfortunately, we don’t have an option to add sticky book button on mobile.
Thank you for your interest by the way.
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We don’t need any of the booking features as we use a third party. Is the theme still ok without all that?
Yes, you can disable the tour booking feature in this theme.
Hello. I have a pre-sale question. My products (travel packages) are made-up out of a list of services like flights, transfers, hotels and tours. If only the hotel price change I want to only have to change that specific service and it must then automatically update all of my products pricing that has that service linked to its price, rather than me having to go into each product individually to update the prices. Does your theme or plugin support this feature?
Hi,
First of all, thank you so much for your interest .
May the tour service help you achieve what you need in this case, you can see how the tour service work from here: https://www.youtube.com/watch?v=yqLm78lzofU .
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Yes. That will work perfect, but will you be able to hide the mandatory services from the additional service list when the customer check out. Maybe with custom code? I dont want the customer to see the supplier costs
Is there any way to change the text that says ‘Book now and we will contact you back’. It appears after a booking has been made without payment. I just want to add text in there to say that ‘Your booking has been placed, please pay on arrival’.
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through https://support.goodlayers.com/(Purchase code can be found here : https://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hi, I have a couple of issues, the first is that the booking form is appearing below the sidebar elements on the mobile. It means the the booking process has the sidebar graphics sitting in the middle of them.
Also, when the customer chooses a tour, clicks ‘Proceed to Booking’ and then clicks the ‘Next Step’ it sends the customer to the very bottom of the page with the alert that tells them that they haven’t filled out their details. It’s very confusing, it scrolls past the text fields and the customer has to then scroll back up the page. We are seeing a lot of abandoned bookings because of this.
Is there a way to resolve this? It wouldn’t be as bad if the booking fields appeared right under the next step button and the anchor tag sent them to the top of the booking fields rather than the bottom. Thanks, Martin
Hi,
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
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hi, i have some questions before buying the theme:
- I would need the following features, book bikes or boats, cars, etc … setting a price for children as well
- set up tours or boat trips with a calendar based on hours. it would be very nice if there was a group booking so that when a certain number is reached the bookers can pay a lower amount, also here set a piece for children as well as for adults
- give the possibility to create packages such as bike rental plus guided tour
- give the possibility to send a request before booking
- Is it possible to use both calendars for car rental and for tour packages within the same site?
- it’s avaiable hour rental/booking?
Hi,
First of all, thank you so much for your interest
1. You can check our demo with the variable tour: https://demo.goodlayers.com/traveltour/tour/alcatraz-tour-plus-muir-woods-golden-gate-and-sausalito-day-trip/ , may it’s what you want.
2. We support the group package, you can see how I setup it here: https://www.youtube.com/watch?v=wRdxXlWE2fk . For the tour based on hours, you can create multiple packages and each package for each hour.
3. You can create packages for bike rental and you can add guided tour with tour service, but you need to separate it into different tour posts. You can’t add bike rental, guided tour, boats, cars in one tour, it’s impossible.
4. Yes, we support inquiry form in our tour: https://demo.goodlayers.com/traveltour/tour/italy-6-days-in-rome-venice-milan/ .
5. I’m not sure what is the calendars you mentioned, could you explain them in more detail?
6. You can set the hour in the custom package and display the hour through the package caption like this one: https://demo.goodlayers.com/traveltour/tour/finland-helsinki-santa-claus-town-8-days/ .
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is avaiable a backend demo?
Unfortunately, we don’t have the trial version for this theme.
However, you can see these videos to see how the theme works : https://www.youtube.com/playlist?list=PLNIFTA4Bjp3stwYxIB6Aokpr9bfRQYO73
I intend to buy the theme because it seems to be what I am looking for, in case it proves not useful for me is there the possibility of a refund? however, I recommend providing a login for the backed so it is easy to check if there are the necessary features for each one
PS: Is it possible to display the full price and charge only the commission and the rest in the structure?
Hi,
1. We only provide refund if the theme doesn’t work as shown in the demo.
Please feel free to ask unsure questions before purchasing.
2. not sure what you meant by ‘commission’? We don’t have the commission feature in the theme.(This theme doesn’t have the marketplace feature that allow others to post tours and get commission. We don’t have something like that.). We only have this tax breakdown feature : https://take.ms/aOoe4
as I have already said I need a type of calendar for booking bikes / boats on an hourly or daily basis (it would be better to get everything on the same page) without paying immediately but asking first if it is available, for the tours I think there are no problems , even there on an hourly basis. thanks for your availability
Do you have an example of that calendar booking so I can see directly?
For bike like to https://www.bimbimbikes.it/noleggio-bici/paesi-bassi/amsterdam/macbike-oosterdok
Is it therefore possible to ask for only part of the money for payments?
Hi,
1. Thanks for the example. Unfortunately, we don’t have such a feature. You can’t select the in time and our time with our system. It’s only need to be a fixed period of time.
2. Yes, we have the deposit feature in this theme.
Hi, is it possible to modify the booking form? for example like car or hotel reservations (from one date to another date, and having the total number of nights calculated),
and how to add a booking form only to a new created page without choosing the all tour?
I see that answers concerning the booking form are 2 or 3 years old, so maybe you changed it by the timeMany thanks
Hi,
To customize the booking form require coding experience so it’s beyond our support scope, sorry about it.
=======
If you have further questions, please submit ticket in our support website. Our dev and supporters are only provide support in there, not here.
However, unfortunately, we notice that your support has been expired. In this case, you won’t be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: https://help.market.envato.com/hc/en-us/articles/208191263-What-is-Item-Support- , https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support )
Please note that we no longer provide support via this channel anymore (Except bugs report.). It’s all will be conducted via support site only. Please also note that many old customers already renewed their support and we have to be fair with everyone by providing support via support site only.
Hope you understand this.
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Hi, sorry for late reply,
I totally understand and I would be ready to pay for the support if it is valuable for me and my needs, im afraid to pay 50 dollars and that will tell me that you will not be able to help in case its beyond your support scope like you said or because the theme doesn’t support some options that I could need
Hi,
In this case, we’re recommend hire a freelancer to do it for you because we don’t provide support for customize task.
I hope it’s clarify for you now.
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Hi,
We are getting an “Uncaught TypeError: can’t access property “value”, c is undefined” error in /plugins/tourmaster/tourmaster.js line:2493. From memory it’s a conflict with Revslider using a Vimeo video background and the Froogaloop script.
To fix it, I changed the following code:
var c,b;try{c=JSON.parse(a.data),b=c.event||c.method}catch(e)
To this:
var c,b;if(!c){return false;}try{c=JSON.parse(a.data),b=c.event||c.method}catch(e)
Hi,
Thank you so much for your sharing. Have a nice day!
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The top menu are not opening upon mouse over. I have set the settings to expand on mouse over but its not working. Also the gift page https://pinnacle-travel.com/wp/gift-card/ when i click on continue its brings me to https://pinnacle-travel.com/wp/#next which is a empty page
Hi,
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
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I already did. Twice. No one replied
Your tickets has been answerer a long time ago : https://goodlayers.ticksy.com//ticket/2768617/ https://goodlayers.ticksy.com//ticket/2762107/
Hi, I don’t know what happened to the page editor but it seems not right. http://dev4.gototravel.co.uk/wp-content/uploads/2021/05/FireShot-Capture-280-Edit-Page.jpg. Thanks
the screenshot link is http://dev4.gototravel.co.uk/wp-content/uploads/2021/05/FireShot-Capture-280-Edit-Page.jpg
Hi,
It’s the new editor of WordPress 5.x. It’s called Gutenberg, if you don’t comfortable with the new editor, please try to install classic editor instead: https://wordpress.org/plugins/classic-editor/ .
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thanks
Hi, can I remove the “Category” title and replace it with the actual category title, e.g. “One-day Tours”?
https://aegeanoutdoors.com/tour-category/one-day-tours/Thanks
Hi,
Please add the css code in the path: Goodlayers > Goodlayers > Miscellaneous > Custom Css/Js > Additional CSS ( without <style> tag ):
.traveltour-page-title-wrap.traveltour-style-custom .traveltour-page-title {
display: none;
}
.traveltour-page-title-wrap.traveltour-style-custom .traveltour-page-caption {
font-size: 42px;
}
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Hi thank you, but with this code all titles get deleted, e.g. in tour-destination or tour-activity sections (https://aegeanoutdoors.com/tour-destination/greek-islands/). Is there a way to only make this change in tour-category section? Thanks
Hi,
You can try to update it like this:
.tax-tour_category .traveltour-page-title-wrap.traveltour-style-custom .traveltour-page-title {
display: none;
}
.tax-tour_category .traveltour-page-title-wrap.traveltour-style-custom .traveltour-page-caption {
font-size: 42px;
}
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hello, I would like an info before purchasing, how are payments managed?
when the customer pays the money who takes it?
Hi,
First of all, thank you for your interest
We support PayPal, Stripe, Paymill, Authorize.net, so when the customers pay, the payment goes to these payment gateways (according to your account information).
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I mean does the money go to the owner of the site or ad?
Hi,
It’s depending on who is the owner of the account.
Eg:
If you add your PayPal, the customers pay with PayPal, it will go to you.
If an admin add their PayPal, the customers pay with PayPal, it will go to them.
I hope it’s clarify for you now.
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so for example if 2 people sign up and insert their packages, they can both insert their paypal so the money goes straight to them?
Hi,
No, we don’t support for vendors option, so only the owner of the website able to collect the money.
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.
Hi, Can you tell me which mega-menu are you using in this theme? also can we use it out of the box or do we need to install some plugin to take it forward? Best regards
Hi,
We have our own mega menu options in our theme, you can check our docs here: https://docs.goodlayers.com/creating-menu/ .
If you have further questions, please submit ticket in our support website. Our dev and supporters are only provide support in there, not here.
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
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Hello! how could I change topbar? can’t find it. Thank you
Hi,
You should be able to change it in: Goodlayers > General > Top Bar.
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