23247 comments found.
I want to add custom code to the quick view script for the shop. Where can I locate this script?
Hello, @ehostwebservices,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for the Porto WordPress theme.
Regards, P-THEMES.
No, but my client has purchased it.
Hello, @ehostwebservices,
Then please ask your client to contact us via our support system with the Theme purchased account to get the free support of the Theme.
Regards, P-THEMES.
Hello, although i have sent you 3 emails I am not getting any support / feedback from You since last week...
I can not login to support system, It says my purchase code was already used. I tried to reset my passowrd but there is no such email in the support system database.
My problem is with translating a few words in CART. I tried to use other plugins but it does not work. I can not translate the STEPS shown abote the cart.
Hello, @mentalspot,
Can you please share the email with which you have sent an email to our email newsmartwave@gmail.com so that I’ll forward it to the support department to look through it asap, it might be in the SPAM folder, that is why you did not get the reply till now.
Regards, P-THEMES.
You`ve wrote me back today, thank You. I’ll forward the purchase code via email.
Hello, @mentalspot,
Great to hear it…
Regards, P-THEMES.
Hi!
I need you to remove my Porto Item Purchase Code from the domain where it is currently active, since I have left that domain and I am not using it. and I need to activate the theme in another domain.
thanks
Hello, @LeonjuStudioCreativo,
There is no purchase code linked with any of the site as linked with your Envato username @LeonjuStudioCreativo please check it again.
Regards, P-THEMES.
Hello,
When I try to activate the porto theme in the current domain, the following message appears:
“This code was already used in enzohaircenter.com”
I am no longer using this domain, I would like to be able to recover the purchase code if possible.
Hello, @LeonjuStudioCreativo,
Done, I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Thanks 
You’re very welcome!!
Hi, 7c3928d3-483a-4d09-....-............ satın alma kodunu sıfırlayabilir misiniz?
Purchase Date : 2016-12-30 09:59:36 UTC
Can you reset the purchase code 7c3928d3-483a-4d09 ................?
Hello, @DijitalVarliklar,
I have reset your purchase code, now you can use the same purchase code for the registration of your theme.
Regards, P-THEMES.
Thanks, Is there any way I can reset the purchase code myself?
Hello, @DijitalVarliklar,
No, sorry to say that but there is no such way.
Regards, P-THEMES.
Hi! Is it possible to use the front page menu on the other pages also?
Hello, @pastebin,
Yes, you can, you have to edit the other pages and scroll below, you will find view options, and under view options, you will find, “SideBar Menu” option and you have to select the Menu from there and also do not forget to set the Layout as “Left Sidebar” as showing below:
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 07/12/2018. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
Hello can you please at least tell me what kind of error do we experience?
Fatal errror: Cannot redeclare print_porto_social_login() (previously declared in /data/f/b/fbad0632-be5f-42f5-9069-cbab591afc5c/zivotsolejom.sk/web/wp-content/themes/porto/woocommerce/myaccount/form-login.php:37) in data/f/b/fbad0632-be5f-42f5-9069-cbab591afc5c/zivotsolejom.sk/web/wp-content/themes/porto/woocommerce/myaccount/form-login.php on line 36
...seems like you have a bug on header element MY ACCOUNT, did you get any info about your clients?
Hello, @LukasSiroka,
There is no such issue with our Theme, please follow all the debugging processes one by one, I am sure it will help you in finding the cause of the issue.
|. Make sure you have everything up to date (Theme, Plugins, Translations files)
||. Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and Theme required plugins and recheck if the issue persists
|V. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing itRegards, P-THEMES.
When I try to enter the purchase code I get the following error …
Purchase Code is not valid or could not connect to the API server!
Hello, @DijitalVarliklar,
Please go to Porto >> Theme License and try to activate the Theme from there with same purchase code and if finds the same issue then try the below listed solutions one by one.
It’s because your server environment can not access to our servers https://portotheme.com & sw-themes.com
Please try to ping our servers and let us know if it works? If the above addresses are blocked by your hosting provider and your site does not ale to request these addresses then you have to ask your hosting provider to remove the restrictions and solve this for you.
OR
Please enable curl extension form server this will fix your issue. This extension is required for the registration process.
OR
The issue mostly occurs when the server has any kind of restriction and do not allow to communicate your server with our internal server for activation, so please ask your hosting provider to remove all sorts/kinds of restrictions from your account and deactivate the firewalls for some time until you activate the theme.
I hope that helps.
Regards, P-THEMES.
Thanks,
You’re Most Welcome!!
Is there anyway of displaying a multicolour swatch?
Hello, @ttse7en,
No sorry to say that but there is no such option to show the multicolor swatch in our Theme. you have to try with any third-party plugin which better meets your requirements.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 28/09/2020. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
Hello,
How do we edit the “woocommerce-privacy-policy-link” and other links in the Checkout page? They are currently black and we’d like white.
Also “woocommerce-Price-amount amount” + class=”woocommerce-Price-currencySymbol”
Regards.
Hello, @carlcron,
Can you please share the screenshots of those links and also the page URL’s as well on which those links are, so that I’ll check and help you out in solving your issue.
Regards, P-THEMES.
Hello,
Site is currently locked for visitors.
https://www.protryck.com/checkout/Let me know if you need anything else.
Hello, @carlcron,
I am sorry I am still unable to check your site, please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
Hello, Can I find out if the Porto theme is suitable with wcfm? Thank you from now.
Hello, @Celal99,
First of all, thanks for showing your interest in Porto WordPress
Sorry to say that but we have not tested the wcfm plugin with our Theme officially till now, so we are unable to suggest you on it, Porto WordPress theme is fully Compatible with Major multi-vendor plugins like Dokan, WC Vendors and Yith WooCommerce Multi-Vendor plugins and Dokan plugin is also included in the Theme package as well…
Regards, P-THEMES.
Hello,
Could you please tell me how can I change the service icon in Architect 2 demo.
See this image: https://prnt.sc/12qm7q0
I want to change these icons, and in Wp Bakery Backend Editor, it shows some raw HTML code.
I want to change these icons with my custom icons/images.
Pleas help.
Thanks!
Hello, @Brandcapitals,
Please watch and follow the instructions showing in this video I have created for you.
https://streamable.com/lulun4
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 13/01/2021. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
Hello,
Thanks for the your prompt reply, but the video isn’t working. Unable to play in any of the broswer. Tried different internet connection as well.
Please check and help.
Hello, @Brandcapitals,
I have uploaded the video to another site, please watch it here: https://jmp.sh/EAqOa2H
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 13/01/2021. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
Hello. Please tell me how to remove these items from the main menu field ? https://postimg.cc/14Y747BS
Found it, thanks.
Hello, @denlvov,
That is Custom Menu content. and you have to change/remove it from Porto >> Theme Options >> Menu as showing below as per your requirements.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 31/12/2020. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
Porto Shop 12 change Header background color: I want Header Top & Header Menu background color to be white. After making changes in the Header setting, Header Top is showing white but Header Menu is not. Please check the Header setting screenshot and let me know what changes need to be done.
Homepage Screenshot: https://prnt.sc/12q7k6s Header Setting: https://prnt.sc/12q7780 https://prnt.sc/12q78x0 https://prnt.sc/12q79n3Hello, @Webs_Dev,
First of all, you have to edit your home page, and scroll below, you will find view options, and under view options, you will find an option, “Banner Position” and you have to set it as “Default”, finally save changes and check back your site after removing the browser cache, please see the below-given screenshots:
https://postimg.cc/CzfW6jGJ
https://postimg.cc/8JjyfSww
https://postimg.cc/PLNb2MZ5
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 10/12/2019. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
Dear, I already purchase one for my site, now I want to buy another one for another shop, so I just wonder that could I get the discount rather than full price for one? Thanks
Hello, @vutiencuong,
Sorry to say that but there is no discount on our Theme for now, so you have to purchase it, on its regular price.
Regards, P-THEMES.
Hi I have website: https://carpride.pl/ and I have problem open this site on firefox. Something I can’t open categoru on firefox, and if I added product to basket and go basket website all time is working ? Is mayby some bug on firefox ? On Chorm, Edge , safarii all is ok but Firefox not working 
Best Regards
Mat
Hello, @mimikss,
On chrome, your site is showing this: https://postimg.cc/VJ2yBHQg
Regards, P-THEMES.
Sorry, We testing something. On chrome all is ok but on firefox we dona’t know. Yessterday I add new porto / Wp and all plugin actualization and still teh same problem
Hello, @mimikss,
As I show you above in my last reply that I am not able to check your site on Chrome as well, so how could I check it on Firefox or any other browser, can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
Is it possible in some simple way to convert all the text on the site, written in capital letters, to lowercase/original (in fact, apply text-transform: none, but to all elements)? It’s just the theme has all the buttons (Add to cart, Apply coupon, and so on) and not only buttons, for some reason, written in capital letters, apparently, the designers decided that this is better, but this is not so..
Hello, @max_z1,
You have to check under Porto >> Theme Options >> Skin >> Typography, and other then that you have to set it using Custom CSS, so please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and provide you the Custom CSS fix for it.
Regards, P-THEMES.
Hi, Where can i set slider position after header for shop 3?
Hello, @mytripdeals,
You have to edit your home page and set “Header View” as “Default”, save changes and check back your site after removing the browser cache.
Regards, P-THEMES.
My Porto Theme was installed on a previous website that was expired. Now I want to use it on a new website but I can’t activate the theme because it’s still supposedly linked to the expired site. Therefore, I can’t deactivate it from the previous site. How can I fix this and use Porto on my new site?
Hello, @emmadinortey,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
This theme is terrible. It does not correspond at all to what is in the demo. I am very sorry that I purchased the license.
Fresh example – https://scrap.ironnights.com
I spent half a day customizing this theme, but I still couldn’t.
Hello, @securelord,
Really sorry for the inconviniance but this is not true at all, the issue you are facing is not because of our Theme but it is because of your site SSL certificate, please see this screenshot: https://postimg.cc/3kyf9CMv and you just simply and directly blame our Theme for this without investigating…
Please read and follow the instructions written in our Theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/faq/site-distort-because-of-mixed-content-ssl-certificate-issue/ I am sure it will help you in solving your issue.
Regards, P-THEMES.
Hello, I wanted to know if it is possible to altogether remove the «View cart» page and leave only the checkout process directly, or at least remove «Shopping Cart/Checkout/Order Complete» at the top of the table and «Cart Totals» at the stage of viewing the cart?
Hello, @max_z1,
Sorry to say that but you can not remove the View Cart page completely… This is the default page of the WooCommerce and if you want to remove something else, please share the screenshot having marked on it and your live site URL so that I’ll check and help you out with Custom CSS for removing it.
Regards, P-THEMES.
