Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

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There is a flatsome bug.

If I remove all the wordpress menu, flatsome will show this error:

Notice: Trying to get property ‘before’ of non-object in /home/xxxxx/public_html/wp-content/themes/flatsome/inc/structure/structure-header.php on line 381

Notice: Trying to get property ‘link_before’ of non-object in /home/xxxxx/public_html/wp-content/themes/flatsome/inc/structure/structure-header.php on line 408

Notice: Trying to get property ‘link_after’ of non-object in /home/xxxxx/public_html/wp-content/themes/flatsome/inc/structure/structure-header.php on line 408

Hi,

If you think there is a bug, please report it by submitting a support ticket here. Ignore the auto-reply. All tickets are reviewed and the bug reports are forwarded to the developer team to check.

Hello, we can select the Header Bottom field as a single color from the menu background. Now I use it in black https://prnt.sc/12qdmhc I want to make it colorful with css gradients. example https://prnt.sc/12q9i4n How can I do it ? My site: https://bergama.com/

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

There is a bug in all woocommerce theme. Does flatsome also have this bug?

I use cloudflare and set to cache my product page. The cart contents show other people’s cart before updated to current visitor cart contents. The updating takes split seconds, but still it looks unprofessional.

The problem is: in cart widget, on first load the contents of the cart should be empty, before ajax takes care of showing the updated contents.

Hi,

We haven’t received such a Cloudflare caching problem report yet. But the mini cart is a WooCommerce feature. Have you tried to contact WooCommerce support?

Hi, could we place affiliate ads on the category pages?

Hi,

There is no built-in ads feature. You’ll need a 3rd party plugin.

Please deal with the information that has been given to you.

Hi,

Tickets are replied in 2 business days. Your ticket #135039 will be answered shortly.

hello, i use theme for one domain but last week serial code have problem and i cannt use well all details. how can fix this problem? thank you

Hi,

Can you submit a support ticket here?

sorry but need support expired. i dont need support. i need know why my licence not working now?

thank you i fix it.

hello flatsome team. Your theme is wonderful. But we have a small problem. At the beginning of the project we could select the fonts via Customizer -> Style – Typo. Now we wanted to change the fonts again, but the dropdown doesn’t work anymore for all fonts! All plugins deactivated, but no improvement.

Do you know this case? Can it have to do with the current wordpress version or a server setting?

Thanks in advance

Hi,

Please check the web browser console for error messages. It mostly happens because of web server settings.

Hello. Is the Flatsome theme already translated into German? I only found info about “12 languages already translated” but not which languages those are. And if you have german language files, how good and complete are they? I have just spend days hunting and fixing hardcoded english strings in a theme that claimed to be “100% translated into german” (Neighborhood theme) and I don’t fancy doing that again ;-) So if I put your theme to use in german language, will really ALL theme text be translated, or will there still be english strings in a few spots?

Hi,

The latest version is 36% translated in German. But, you can ask for a fully translated German language file from our users in our official Facebook Community.

Finally took my token after a few tries..

Unable to validate Token… says “The token is valid, but the Envato user associated with it doesn’t seem to have purchased Flatsome. Double-check that you were logged in with the same user that bought Flatsome when you created the token.” Not sure what to do now

Hi,

Please log out from both build.envato.com and themeforest.com, log in to themeforest.com, check if Flatsome exists in the list of the purchased items, navigate to this link, log in with the same credentials as your themeforest.com account (which you purchased Flatsome) and create the token again.

Pre Purchase Question. Does Flatsome have no vertical menu option on the left? Example: https://ottasushi.com.br/

Hi,

I can’t see any vertical menu on that page but no. Flatsome doesn’t come with a vertical menu feature yet.

Hi. now I have a problem with telephone number on checkout page. I don’t need 10 digit number that theme request. How can I change it? Please help T_T

Hi,

Neither Flatsome nor WooCommerce requests 10 digits for the phone field of the checkout form. Please check the settings of the WooCommerce related plugins you are using.

I wanted FULL RESPONSIVE System … such as Amazon does.

I don’t wanted to get it fixed like 1080px or 2000px … I want fully responsive.

Like the Product Category & FILTER, SIDEBAR should be at the full left side, instead of a big gap.

https://prnt.sc/u346vn I want to show 3 products if the user screen size is lesser and if the user width is high, then 4 or 5 products should be shown, or if this is not possible, or the size of the product should get enlarge.

Mainly I want that Screen should Feel like filled with no EMTLY SPACES …

I hope you got my concern.

I’m interested and full hope, that you will not disappoint me, as I think it is feasible in your theme.

Thanks & Regards,

hey guys, is it at all possible to achieve vertical header design with flatsome? something like this for example – https://bit.ly/3eWELvC ?

Hi,

Unfortunately, it’s not included by default. You can only do that with custom coding.

Thankies! Already found a way though :-)

Hello, I have installed this theme and is working fine but sometime while uploading a new product it give “Internal Server Error” error. Yesterday, wordpress sent me an email stating about the following fatal error in theme. Error Details

An error of type E_COMPILE_ERROR was caused in line 21 of the file /home/hooy94/gotmoneybuythis.com/wp-content/themes/flatsome/inc/admin/admin-init.php. Error message: require(): Failed opening required ’/home/hooy94/gotmoneybuythis.com/wp-content/themes/flatsome/inc/admin/backend/menu/class-menu.php’ (include_path=’.:/opt/cpanel/ea-php74/root/usr/share/pear’) Please guide me to resolve this issue Thank You

Hi,

It seems like there are missing theme files. Please try to upload and overwrite theme files via FTP.

Have assigned to buttons classes and want to change BG colors with CSS but it does nothing. Any work around this? Don’t understand why there is no option to simply change BG colour of any button to start with :(

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Image 1 (https://prnt.sc/12hbafz): I’ve set “products per row – mobile” to “3”. Image 2 (https://prnt.sc/12hbb5r): On the “products – custom” element it works. Image 3 (https://prnt.sc/12hbbs0): But in “products” element it doesn’t work (showing 2 products, not 3).

I hope for future updates, the “products” element can follow the customizer settings. Thank you

Notes: I don’t want to use the “products – custom” element, because it has to enter one by one. And there are no settings based on tags or categories.

Solved. Thank you

Hi,

Thanks for letting us know you’ve found the solution :)

I checked my flat some website on a 4k screen and it looked pretty bad… is this theme 4k compatible?

Hi,

It’s more about WordPress rather than Flatsome. WordPress (v5.3+) resizes the images bigger than 2560x and renames them with -scaled automatically as you can see here. You can use a 3rd party plugin like Perfect Images + Retina to add retina (4k) support to your website.

I suggest working on staging first. You’ll need to make some adjustments (regeneration, re-uploading, adding retina support, etc.) to your images, and seeing the results on a test site might be better.

Hello for some reason when we install divi builder plugin it doubles the image at the shop page. How can we fix this. Here is a screenshot. Please do not ask me to submit a ticket. If you know the answer please just answer it. I really appreciate that.

Hi,

Flatsome comes with its unique UX Builder. Also, many users prefer Elementor or WP Bakery with Flatsome. Unfortunately, Divi Builder is not compatible.

Awesome the newsletter popup! but Any way to make it auto popup on home page load?

Hi,

Yes, it’s possible. Please submit a support ticket here from the account where you purchased Flatsome.

Is it possible without plugins?

Absolutely :)

in google webvitals test i see:

[user-scalable=”no”] is used in the <meta name=”viewport”> element or the [maximum-scale] attribute is less than 5.

how do i fix this?

Hi,

Can you submit a support ticket here?

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