420 comments found.
Hi, Is this theme is working only one website at a time? can we reuse this theme?
Hi there,
Please read this article about license use: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002249858-Regular-License-And-Extended-License If there’s anything else, please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
The latest version (v2.5) shows an error saying that I haven’t registered my theme (the Dashboard says I’m registered). Can’t even send in a support ticket to submit this BUG, because support expired…
Hi there,
Thank you for reaching us!
Please make sure that you’ve also updated Wilmer Core plugin the latest 2.2 version. It’s important that you update Core plugin when the theme is updated.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I missed it because the plugin took me to the “To install” section, which showed only 6 of the plugins (i.e. didn’t show Wilmer Core). Is it possible to have the “Install required plugins” take me to the “All” subpage, instead of the “To install” one? Thanks.
Hi there,
If you have the Wilmer core in your Plugins section within the dashboard, you can go ahead to deactivate and delete it and you will get a message that you need to install the plugin once again. Once you install it it will be the latest version, off course if you did update the theme correctly prior to that.
If you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi guys need to upload an SVG logo how can i make it? i install a plugin SVG Support, can you help me? thanks.
Hello there,
Please submit a ticket at our Help Center and one of our support agents will check this and assist you further.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi guys need to upload an SVG logo how can i make it? i install a plugin SVG Support, can you help me? thanks.
Hello there,
Please submit a ticket at our Help Center and one of our support agents will check this and assist you further.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there, Great theme and was wondering if this theme works with Elementor page builder and if not do you have a plan on rolling out a compatible them for Elementor Page Builder.
Thanks.
Hi there,
Thank you for reaching us!
The theme is compatible with Elementor and there is also demo built with Elementor page builder. This was added in the Version 2.0 of the theme (please see change log).
If you have any additional questions please let us know.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
PLEASE rEPLY MY TICKET NUMBER # 119229 ON YOUR SUPPORT WEBSITE
- 119229 Cart Icon Widget has no link to checkout page
Hi there,
Thank you for reaching us!
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, how can I adjust the portfolio header section height of mobile layout?
Hi there,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I already submit a ticket, please check ya, thanks a lot
Hi,
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I would like to ask to you if the left menu can exists in every page, because when I check architecture demo it exists only in that page and not in the others that exists in menu. Also I would to ask you if I can have the topbar widget in the left side menu and finally if I can copy a section from other pages and paste it in the left side demo.
Hello there,
Thank you for reaching us!
You can set the header type globally in theme options (for whole site) and you can also set different header types for individual pages in page options. Options set locally on individual pages will override global theme options. You can read more about this in this article – The Global And Local Settings Info And Troubleshooting.
Unfortunately top bar widget area is not available with vertical header type.
You can add the available widgets to the Vertical Menu widget area ( please see screenshot ).
If you have any additional questions please let us know.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi I am interested I purchasing the theme. My question is on mobile view the menu has a white gap I the middle between the logo and the burger icon How do we remove the white block
Hello there,
Thank you for taking interest in our theme.
You can set the background color for mobile header in Wilmer Options > Mobile header ( please see screenshot 1 and screenshot 2 ).
If you have any additional questions please let us know.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi! For some reason the “Import” tab is not an option when I navigate to Wilmer Options tab. Might there be a reason for this? I see everything else. thanks!
NEVERMIND. It was under its own tab that I somehow missed! haha Thanks 
Hi there,
We’re glad you could manage on your own
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi! I can’t import the demo, it stops in 4% or 8%.
It’s not related with our server. I need to import the demo pls
Hi there,
Please read this article:https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002250358-How-To-Import-Demo-Content-Using-The-One-Click-Demo-Import-Feature-Bridge-Versions-18-And-Older-
If you need further assistance, please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello! I have a question before buy the theme.
I see this swipe slider: https://wilmer.qodeinteractive.com/swipe-slider/
It is possible to use different videos instead of the photos but with the identical layout and animations? (without code i mean)
Please let me know!
Thank You
Hi there,
Thank you for taking interest in Wilmer!
This slider can only display images, there is no option to add videos.
Let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there, It can be possible you RTL support??
Hi there,
Please read this: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002367198-Do-Qode-Interactive-Themes-Support-RTL-Right-To-Left-Text-
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hi, please reply my ticket as my client is rushing for the website, please
hi
Hi there,
Agent has been informed, your ticket will be answered as soon as possible.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
HI, can anyone help me with my problem? ticket no 115167 the swipe slider, there is some bug i believe existed, although your support team had answered me, it didn’t solve the problem
Hi there,
Agent has been informed, your ticket will be answered as soon as possible.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hi, can u reply ticket? Cause my client keep on rushing me and ask me the error about
hi??
Do u know how to reply me??
Hi there,
Please provide your ticket ID here so we can check the status.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I have recently bought the theme and I have problems with the demo import, I have raised the ticket for the support but nobody answers me, please can help me.
Thank you
Hi there,
The demo import can be accessed from Wilmer Dashboard > Import. If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
We also see that your request has been assigned and it will for sure be answered as soon as possible.
Thank you for your patiance.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hello,
I have left another query,
Please if u can help me,
Regards and many thanks,
Hi there,
Please provide your ticket ID so we can check the status.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
is this
114374
Hi again,
Agent has been informed, your ticket will be answered as soon as possible.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
I’m currently working on two of your Theme (StaffScout, Wilmër ) and i’m needing a lot of support,
Please if you can help me,
The ticket for this Theme Wilmër created is: 114374
Thanks,
Hi there,
Agent has been informed, your ticket will be answered as soon as possible.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, can you all reply my ticket ?
- 113854 Certain wording had lost in mobile version, I have been waiting for 2 days, can someone reply me?
Hi there,
Agent has been informed, your ticket will be answered as soon as possible. Also, please try not to reply to your own messages before our agents get to answer. It will push your request down the queue and it will take longer to get to our agents.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hi?
Hi,
Let us know how we can assist you.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
- 115167 the swipe slider, there is some bug i believe existed
i have provided the login credential attached with the image problem at there
115167 this is my ticket number
115167, this is my ticket number
Hi again,
Agent has been informed, your ticket will be answered as soon as possible.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, can you all help me solve the problem? I had received email from you all but yet this issue havent solve
hi???
Hi again,
Agent has been informed, your ticket will be answered as soon as possible.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Another, how can i translate Find out more in portfolio? I use loco translation but cant make it. Thanks
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
