23247 comments found.
Please someone help me with my ticket #122992 – the support is so slow (1 answer per day) and they don’t understand the problem. It is already 3 days that I am trying to explain the problem with the Theme.
Hello, @Spets24,
Sorry for the inconvenience but our support team is on Eid vocations from 13th of May 2021 to 16th of May 2021, they will be back on upcoming Monday, so please be patience till then, Thanks for your understanding.
Regards, P-THEMES.
I installed the w3 total cache plugin that is on the list of compatible plugins with the theme to improve optimization. It turns out that when I install the plugin and enable as cache functions, js and css minify as images from the store disappear. And the product carousel also works. How to solve this?
Hello, @sambali,
Please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
hi. how di i deactivate a license to reuse it? thanks
plase reset it for me
Hello, @eliasregas,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hello,
Does the Porto theme allows custom fonts? We need to use custom fonts on the site. Can we do that??
Hello, @nikhil_catalystmi,
First of all, thanks for showing your interest in Porto WordPress 
Yes, you can upload the complete zip format file of the Custom Font from Porto >> Theme Options >> Font Control and then you will be able to use it, but please note that the Font file which will be uploaded must be complete downloaded and zip format file.
Regards, P-THEMES.
Hello, I can’t go to theme option page don’t know why. It show “Sorry, the current login identity does not have permission to access this page.” And the header and footer are disappeared.
Hello, @potterleung0422,
Please follow the below listed debugging processes one by one, I am sure it will help you in finding the cause of the issue.
|. Make sure you have everything up to date (Theme, Plugins, Translations files)
||. Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and Theme required plugins and recheck if the issue persists
|V. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing itRegards, P-THEMES.
I did above but still not working
how to check the function.php. can I send the file to you?
how can I know where the premission have problem?
Hello, @potterleung0422,
For checking the function.php file, simply you have to update the Theme again with very latest version and it will override the file. you can follow this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
Regards, P-THEMES.
Hi,
I’m using the YITH advanced reviews plugin, it works perfectly with one problem the star ratings are not visible on the archive pages is there anything you can suggest?
Hello, @melirlbr,
Your site is on maintenance mode, can you please share your site URL with me here without maintenance mode so that I’ll check and provide you the best possible solution for it.
Regards, P-THEMES.
Please check same domain with .ca BTW I’m using the .ca and not the .com how can I switch license? (.com is used now for testing)
Hello, @melirlbr,
I have just checked your site now and finds that the star rating is appearing fine on Archive pages like Shop, here is the screenshot: https://postimg.cc/23VYDQZD it must be the cache issue at your end nothing else and for your issue of the license, please read and follow the instructions written in the below-given articles:
https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site-only-for-testing-purpose-
https://smartwave.freshdesk.com/support/solutions/articles/12000052418--9-theme-forest-license-policy-
Regards, P-THEMES.
Hello,
I’m hoping you can help.
I want to reuse my license purchased for a Porto theme, but I can not deactivate it from the previous install as the website has since been deleted.
Can you please reset my Porto Theme purchase code (the one purchased on the 18th Nov 2019), so that I can re-use it for the clients new site please.
Many thanks! Anthony.
Hello, @A-ward,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hello, I am enjoying the theme but have a couple of questions for you.
1. Please can you tell me how to add a featured image to product category without the image being displayed in head section of the category page. I only want the standard Woocommerce option i.e. image to show on archive pages as a subcategory (shop thumbnail), not in the header of the actual category page itself. I hope I explain this clear enough.
2. This part seems buggy. The bottom header section (which also uses sticky header) colour of this when using colour picker is F4F4F4 and the top header sections IS F2F2F2 how can I make the bottom section match the top because I set F2F2F2 and it doesn’t change ? I cleared caches and all of that stuff. Previously making transparent worked for a short time now it does nothing.
There was something else but I forget now haha..
Great theme by the way.
Hello, @furnituresuppliesuk,
1. Simply you have to go to WP-Dashboard >> Products >> Categories and edit the particular category and set the thumbnail for it like showing in this screenshot: https://postimg.cc/8jB0fgXX it will only show the thumbnail image on the Shop page for the particular category but will not show any of the header or banner images on the particular page, you can check it here on my test site with cloth category: https://hubdatasolutions.com/pearl/porto/wpbakerydemo-for-aizaz/shop/
2. I have just checked your site now and the top, main, and bottom all the header sections colors are the same, here is the screenshot: https://postimg.cc/2qfJ18rt it must be the cache issue at your end nothing else.
Regards, P-THEMES.
Hello,
1. Thank you for confirming this, this is exactly what I had done but images are not loading, I used Gazchaps auto image plugin until now but when I disable his plugin to manually set the images they do not load. I will try again disabling other plugins in case of some kind of conflict.
2. Please look very closely, the bottom bar is a different colour, it may not be visible due to your monitor profile, please use a colour picker. I can see on my primary screen but not so much on my second screen. Colour picker verifies bottom (sticky) is #f4f4f4 middle and top is #f2f2f2.
Yes call me fussy, but I know its there and can not change it haha 
Regarding the bottom header, it seems as if it doesn’t save the colour. https://prnt.sc/12ugbv8
Hello, @furnituresuppliesuk,
1. Yes, sure please try to deactivate all the third-party plugins and also This is not an issue but the Lazy Load issue, Please turn it OFF/Un-Check from Porto >> Speed Optimization Wizard >> Lazy Load and click on compile button and finally check your site after removing the server, site and browser cache, I am sure you will not finds this issue anymore, and it is clearly written in Lazy Load section that:
Disable this option if you have any compatibility problems.
So, your site has compatibility problems with Lazy Load please do not use it.
2. Please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
Hi there, good theme.
I have two pre sales questions:
- It´s possible to use 2 different header: I´d like to use a video in full page as the demo “porto classic video”, but in the rest of the pages have a header as “Porto Medical” (for example).
- It´s comptabilbe with some plugins to show different location in google maps, as “super interactive maps plugins”.
Thanks in advance!
Hello, @WebDesignY9,
1. Yes, you can achieve it, you have to use Header Builder in Template Builder and create and use the header on any of the pages as per your requirements.
https://www.portotheme.com/wordpress/porto/documentation/faq/how-to-create-custom-header-using-porto-template-builder-and-with-wp-bakery-page-builder/
2. No, we have not tested our Theme with such a plugin officially till now, so we are unable to suggest you to it, infact we have the element as a Google MAP element in our Theme and you can use it as per your requirements.
Regards, P-THEMES.
Hi Team, Trust you guys are doing great.
I have Paypal button appearing on my Single Product Layout page. However, when i check Quickview option for same product, Paypal Button does not appears in the Quick View Popup window. How to make Paypal button appear on Quick View Window.
Please help !!
Hello, @Sash21,
The third party plugin you are using for that paypal button on your site, you have to check the plugin options and if there is no option in the plugin then you have to contact the plugin Author and ask to Customize the plugin core files for you for appearing the button in quick view…
Regards, P-THEMES.
Hi, how can i translate the theme into spanish language?
Hello, @palomavallhonrat,
Please use the Loco translate plugin on your site. After installing the plugin please Navigate to Loco >> Themes >> Porto >> Edit the translation which you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.
Also, please Navigate to Loco >> Plugins >> Woocommerce >> Edit the translation which you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.
Also, please Navigate to Loco >> Plugins >> Porto-Functionality >> Edit the translation which you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.
https://wordpress.org/plugins/loco-translate/
Note:
1. Custom (recommended)
2. This is Loco’s protected folder under “wp-content/languages/loco/” which is safe from automatic updates and provides priority over the above locations.
https://localise.biz/wordpress/plugin/manual/msginit?utm_medium=plugin&utm_campaign=wp&utm_source=admin&utm_content=plugin-msginit#order
If this folder doesn’t exist you may need to create it and ensure it has the correct permissions.
https://localise.biz/wordpress/plugin/manual/filesystem
Regards, P-THEMES.
Live search by SKU does not work. You can check? Thank you.
Hello, @limoneromania,
Please read and follow the instructions written in the below given article:
https://smartwave.freshdesk.com/support/solutions/articles/12000059604--29-what-is-the-difference-between-live-search-and-normal-search-and-how-to-use-both-
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 03/02/2021. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
Thanks for the prompt reply. I knew about everything you wrote to me and so it is (YITH WooCommerce Ajax Search is disabled and Live Search along with Search by SKY is on). The search works for product names but not for SKUs.
Hello, @limoneromania,
I have tested and confirmed that it is working fine for me, please purchase the support extension first and then contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
Hi, I got a problem with the contact form 7 version above 5.4 on re-submitting the form if validation error occurred on first submit.
I saw you on Porto > theme.js. you got this code.
$(’.wpcf7-form .wpcf7-submit’).on(‘click’,function(e) { if ($(this).closest(‘form’).hasClass(‘processing’)) { e.preventDefault(); return false; } $(this).closest(‘form’).addClass(“processing”); });
$(document).ajaxComplete(function(t,e,i) {
$('.wpcf7-form.processing').removeClass('processing');
});This code will prevent contact form from submitting, If there is a validation issues on first attempt of submit.
Hello, @netplanetdigital,
Can you please downgrade the version of the contact form 7 and check back? If that will work then it means there is some issue with the new contact form 7 version and you have to submit that error to contact form 7 support as well.
Regards, P-THEMES.
There is an issue with the new contact form and the Porto theme works fine on the default theme. You guys just want to go away from the issue. Test it & accept it.
Hello, @netplanetdigital,
Thanks for letting us know, we have already tested it and we are in the colaboration with Contact Form plugin support, this issue will be solved with the upcoming update of the plugin so please be patience.
Regards, P-THEMES.
Hello I have tried everywhere to change the color of the background of the page and I can not change it. With ELEMENTOR there are the options to change or set a background color but when I save the changes the changes made are not reflected. I also did it for: Porto / Theme Option / skin / Backgrounds but nothing, nor did I select the color, I save the changes and nothing. Could you help me how I can change the background color of a page or all of them.
Hello, @jopedis,
Can you please once try the solutions listed in the below-given article, I am sure it will help you in solving your issue and if not then please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site.
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
Regards, P-THEMES.
I have a WebHosting having WordPress 5.7.1 and WooCoomerce 5.3.0(latest recent version). Coudl you confirm if that versions are compatible with the Theme ?
Hello, @erivera389,
First of all, thanks for showing your interest in Porto WordPress
Yes, the latest version of the Porto WordPress is fully compatible with WordPress 5.7.1 and WooCoomerce 5.3.0
Regards, P-THEMES.
Hi, i would like to add the “Menu” word at the right of the hamburger´s menu icon in mobile. Can you help? Thanks!
Hello, @Nachofotografo,
Can you please share your Live site URL so that I’ll check and help you out in solving your issue?
Regards, P-THEMES.
Hello, thanks for the quick reply. I have not live site as i´m building it in local. Can you provide some css code or something to add it? Thanks!
Hello, @Nachofotografo,
Please try with the below-given CSS code, Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
#header .mobile-toggle i.fas.fa-bars::after {
content: 'MENU' !important;
padding-left: 10px !important;
}
Regards, P-THEMES.
Perfect, worked! Thanks for your support! Best regards!
You’re Most Welcome!!
Hello! sir hope everything is well! i need your help.. Ex- https://prnt.sc/12tjyir i want to make this type of menu background. It’s possible in our Porto theme??? if it’s possible to make then please give us suggestion sir please please…
Best Regards.
Hello, @kashfulecommerce,
No, Sorry to say that but this is not possible, there is no such option in our Theme for it, so this requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 20/02/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, I need to know is login and register form built in with theme ,and how to show the register form icon
Hello, @samann_h_mikhael,
Those forms are from WooCommerce and we have used hooks of the WooCommerce to use it in our Theme and you can turn it ON/OFF from Porto >> Theme Options >> Menu as showing below as per your requirements.
Regards, P-THEMES.
HI, thanks I also need to separate register form in single page and I see in porto theme WooCommerce/myaccount tow PHP files for register form what is the short code for registration form to put in register page.
Hello, @samann_h_mikhael,
As I told you that we have used WooCommerce hooks for it, and this is the default functionality of the Theme, you can not change it except using default WooCommerce Options.
Regards, P-THEMES.
Hi PT Support, i want buy your theme but i have a question: i can set the plus section made with elementor (template) in the bottom of each product? i need to set a plus section with different content for each product.
Hello, @autuoridesign,
First of all, thanks for showing your interest in Porto WordPress
Yes, you can, you have to create multiple blocks with different content/sections under Porto >> Template Builder >> Block, and after that you have to copy that block slug name, and after that, you have to go to Products and edit the particular product, scroll below, you will find, view options and under view options, you will find content block option, you have to paste the block slug name into it, and the particular block content will show on the particular product at bottom of the page.
Regards, P-THEMES.
you are fantastic. thank you mate
You’re Most Welcome!!
Hello, @NaumKo,
You have to set the Archive page layout from Porto >> Theme Options >> Post >> Blog & Post Archives as showing below as per your requirements.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 25/12/2020. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
