16513 comments found.
Hello, The slider widget of JupiterX for Elementor seems to be missing now. Please advise.
Nvm, solved it
Hi and thanks for reaching out to us 
Glad to hear you solved it. Thanks for informing.
Hello,
I have a site with Jupiter 6.1.6 and want to update to 6.8.1, but all the fancy titles and backgrounds disappear on the new version: do you have any online help document I can refer to about this issue?
Thank you!
Hi and thanks for reaching out to us
Please create a support topic https://themes.artbees.net/docs/the-new-support-platform/ and provide FTP, WP Dashboard credentials to investigate the issue. Regards.
I’m using JupiterX with Elementor but when I try to edit a page it is not loading. Please advice asap.
Hi and thanks for reaching out to us
Please create a support topic https://themes.artbees.net/docs/the-new-support-platform/ and provide FTP, WP Dashboard credentials to investigate the issue. Regards.
Hi, Jupiter X is really awesome ! But “file upload” of form does’nt work even in my wordpress totally updated wp/elementor/JupiterX theme & core.
Hi and thanks for reaching out to us
Please create a support topic https://themes.artbees.net/docs/the-new-support-platform/ and provide FTP, WP Dashboard credentials to investigate the issue. Regards.
hi i need help. For example, if look at a post on page 3 and go back, page1 is exposed. Please tell me how it will be exposed to the last page I left when I go back.
http://pecoschool.net/%ea%b5%90%ec%9c%a1%ec%82%ac%ec%a7%84/ http://pecoschool.net/wp-content/uploads/2021/05/KakaoTalk_20210511_162750271.png http://pecoschool.net/wp-content/uploads/2021/05/KakaoTalk_20210511_162752878.jpg http://pecoschool.net/wp-content/uploads/2021/05/KakaoTalk_20210511_162747239.jpgHi and thanks for reaching out to us
That issue was reported to the developers and they will fix it in the next theme update. Thank you for understanding.
I updated the theme, but it didn’t improve. Please improve it.
Hello,
That task is still in the progress. It will be fixed in the next update. Thank you for understanding.
ok thank you so much.
You’re welcome
Hi support team,
Blocks are not loaded in the library . Could you please suggest me to fix it.
I have tried to fixes from this link. https://themes.artbees.net/docs/importing-block-templates-to-a-page-in-jupiter-x/Thank you
Hi and thanks for reaching out to us
This issue will be fixed in the next theme update. For now roll back Elementor to 3.1.4 version via Elementor > Tools > Version Control. Check the library after that. Regards.
Hi,
How can I manually update the theme? If I manually update the theme, will the crocoblock plugins also get updated.
Thank you.
Hi and thanks for reaching out to us
Please check the article how to update the theme manually: https://themes.artbees.net/docs/updating-jupiter-x-theme-automatically/#updating_jupiter_x_theme_via_wordpress_dashboard
Plugins won’t be updated this way. You need to update the plugins via Jupiter X > Control Panel > Updates. Thank you.
Thank you
You’re welcome
Hi, I have changed a site from Jupiter6 to JupiterX but want to work with WP Bakery as well because of the portfolio we still want to keep.
I installed plugins WP Bakery and Donut. But now, I only see dummy images display in portfolio (https://staging.hollandsestijl.nl/partners/). I know it’s a BFI_thumb issue.
I’ve read your article https://themes.artbees.net/docs/custom-image-sizes-issues/ and checked the permissions of upload folder and BFI_tumb. It’s correct, 755. I can’t locate the BMI_thumb.php because /themes/jupiter/framework/includes/. doesnt exist.
I can’t make a ticket (although I have 17 licenses) and because it’s such a technical question, and it’s out of my hands, I’m wondering if you can help me?
Regards, Myra
Hi and thanks for reaching out to us
Are you using Portfolio element on the page? Try to change Image Size option to Original in the Portfolio element settings and regenerate thumbnails with the plugin https://wordpress.org/plugins/regenerate-thumbnails/ . Is your support expired that you can’t create a ticket? It’s better if you extend your support subscription to get the support. Thank you.
Hi, already tried regenerating thumbnails. The images show in the backend, not on frond (sometimes only a few). To save time, I rebuild it with Elementor.
Hello,
Ok, glad to know it works fine with Elementor. If you need any assistance, please create support tickets in future. Thank you.
I purchased what I thought was a website template. I don’t see the what I have purchased and it has become so cumbersome I am not sure what to do next. This is now feeling like a waist of money.
Hi and thanks for reaching out to us
Do you have a WordPress platform installed on your site? You have purchased WordPress theme which you need to install via Appearance > Themes in your WordPress dashboard, then you can customize it to your needs and also install demo templates. Please check this article: https://themes.artbees.net/docs/getting-started-with-jupiter-x/ . Thank you.
Hi: I’m not being able to register with purchase code. Can you help? Thanks
Hi and thanks for reaching out to us
What error are you getting? Can you show a screenshot? Are you trying to register the theme in the Wordpress control panel or trying to create an account for the Artbees Dashboard?
Thanks for your quick reply.
I have two licenses of JupiterX. I’ve first registered with an e-mail that I have no access now. I login to the artbees account and changed e-mail and password, but seems I typed it wrong and know have no access to account anymore. Can you help? This is the email I want to login with: web@dunky.pt
I was able to install theme again and ask for registering with correct purchase code. Now I have a new account but I’m not being able to re-register because there’s an API already created on other account. It is, in fact, the same domain. Just want those API transferred to this new Artbees account.
I’ve sent you an email earlier with screenshots and licenses to info@artbees.net
Thanks, Danny
Hello,
I see you have another account g*r**@o***ci*a*i*it*l.pt where 2 purchase codes are added. Do you want to move the codes to your new account? We can change the email address of another account to a new one and you’ll be able to revoke API keys. Please provide a new email which is not added in the Artbees Database, and we’ll change it. Thank you.
Hello,
The email g*r**@o***ci*a*i*it*l.pt was changed to to your new email. Now you can reset the password, log in to the account and manage the purchase codes. Regards.
Thanks!
You’re welcome
Hi,
I have used this theme on a domain and now I have migrated website to another 3 domains, now it asked for license. So, can I use it without license? what happens if I use it without license? is it illegal?
Thank you.
Hi and thanks for reaching out to us
You can use it without license, but you won’t get the premium features as demo templates, automatic updates and support won’t be provided for those domains. If you are using 3 different domains, you need to buy 3 licenses and register the theme for each domain. Thank you for understanding.
Blocks of your theme are not loaded in the library of blocks. Elementor blocks are loaded What to do?
Hi and thanks for reaching out to us
Please create a support topic https://themes.artbees.net/docs/the-new-support-platform/ and provide WP Dashboard, FTP credentials for investigation. Thank you.
I can’t contact support, I bought your theme a long time ago
Problems start after enabling the Jupiter X Core plugin
I turned on the plugins one by one, after turning on the Jupiter X Core plugin problems start
Hello,
This problem will be fixed in the next theme update. For now downgrade Elementor to 3.1.4 version via Elementor > Tools > Version Control. Thank you.
Where can I find what’s the latest version of Jupiter 6?
Hi and thanks for reaching out to us
The latest version is 6.8.1, you can check it here: https://themes.artbees.net/support/jupiter/release-notes/ .
Having the same issue as skouk when I try to activate Jupiter X core. This is ridiculous and I think it’s robbery that I would need to pay to extend support when you keep messing with the template.
Hi and thanks for reaching out to us
Please create a support topic https://themes.artbees.net/docs/the-new-support-platform/ and provide WP Dashboard, FTP credentials for investigation. Thank you.
Installation crashes my site! As soon as I install the Jupiter X theme and activate the Jupiter X plugin, I get an error “There has been a critical error on this website. Please check your site admin email inbox for instructions.” The theme looks good but is impossible to use!
Hi and thanks for reaching out to us
Please create a support topic https://themes.artbees.net/docs/the-new-support-platform/ and provide WP Dashboard, FTP credentials for investigation. Thank you.
Hi Artbees support, thank you for your reply. Unfortunately, I am not able to create the support topic, as my support period has expired. I paid for the theme a while ago but never got to use it. Now that I am ready to build a site with it, I just need help installing it as the activation of Jupiter X core crashes my site. If I require more support in the future, I will definitely purchase extended support, but for now I just need to be able to install the theme. Thank you.
Hello,
Could you please add this code in the wp-config.php file?
define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
Then check the site again. You should see some fatal error instead of “There has been a critical error on this website” message. Please show a screenshot of this error.
By the way, are you using Woocommerce plugin? If so, did you install the 5.2.2 version of it? If that’s it, please downgrade to the previous Woocommerce version and check the site after that. Regards.
Thank you – I’ve done exactly that, but am getting the same error in the dashboard – There has been a critical error on this website. Please check your site admin email inbox for instructions. I am not using WooCommerce, there are no other plugins activated except for the core WordPress and this theme with 3 plugins.
Hello,
The problem may be related to the server. We need to investigate it, so it’s better if you create a support topic and provide WP Dashboard, FTP credentials. Thank you.
Thank you, I’d love to create a support topic, but I am not able to because my support period expired. I am not in a position to extend my access if I don’t even know if the theme will work. Thank you! Is there any other way I can send the credentials, for example, by email?
Hello,
Please write the credentials to tatyana@artbees.net . Provide WP Dashboard and FTP credentials. Thank you.
I am throughly upset that you keep changing this. I updated to find out you use elementor, and now my site is not working correctly and elementor is buggy as hell and can’t do simple things. So very frustrated.
Hi and thanks for reaching out to us
If you still want to use WPBakery Page Builder plugin, you can use Jupiter 6 theme which is also included in the full ThemeForest package. How to get its archive, please read here: https://themes.artbees.net/docs/how-to-download-jupiter-v6-files/ .
Jupiter 6 is still supported and updates are provided. Thank you.
why the hell did you guys change to elementor??? and you don’t even include the pro version in??? you can do so much less than visual composer
Hi and thanks for reaching out to us
If you still want to use WPBakery Page Builder plugin, you can use Jupiter 6 theme which is also included in the full ThemeForest package. How to get its archive, please read here: https://themes.artbees.net/docs/how-to-download-jupiter-v6-files/ .
Jupiter 6 is still supported and updates are provided. Thank you.
Hi Does Jupiter X support googlesheets integration?
Hi and thanks for reaching out to us
There is no such feature, but you may look for some 3rd-party plugins. Thank you for understanding.
Hi, I am going to purchase another license, but before I do this I have a quick question. The new licence will be on a temporary domain before going live. If I register the license on the temporary domain – when I go live will it automatically transfer over to the live domain?
Hi and thanks for reaching out to us
You will need to revoke API key from the old domain and generate a new one for the live site: https://themes.artbees.net/docs/revoking-api-key/ . Regards.
I’m helping my company with their site. They bought this theme, it uses WPBakery Page Builder? Is it different? What’s the deal with this theme? Can it use Gutenberg Editor
Hi and thanks for reaching out to us
In ThemeForest package we provide 2 archives – jupiter.zip for Jupiter 6 theme with WPBakery Page Builder plugin bundled, and jupiterx.zip for Jupiter X theme where Elementor plugin is used to create pages. If you want to use WPBakery, you need to install Jupiter 6 theme (download full ThemeForest package, not just theme archive). Gutenberg editor can be used as well for both themes. Regards.
What I mean is, the Jupiter 6 theme is running already. But when I open Gutenberg editor I see none of the Jupiter elements available.
Jupiter elements are not included in the Gutenberg editor. They are provided only for the WPBakery editor. So if you want to use Jupiter elements, you need to install WPbakery Modified version via Jupiter > Control Panel > Required Plugins and create/edit pages in WPBakery builder. Thank you.
