23247 comments found.
I am interested in the Porto Theme. Are future updates for a certain period of time or are they lifelong, that is, forever? Thanks.
Hello, @feijon,
First of all, thanks for showing your interest in Porto WordPress 
You will get the future updates of the Theme for lifetime for free, when you will purchase the Theme
Regards, P-THEMES.
Hi!, i changed domain name, how do i change the domain name linked to my license? Thanks
Hello, @diegobermudez,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi, I have serious problem. Whichever search feature I use, I can only search between product names in the search engine. However, my products should be searched not only by name but also by other informations. I will sell books on my site. Customers should be able to search not only by the title of the book, but also by the name of the author and publisher on the search engine. I am sending the screenshot of my product detail page. I could not find a solution on this issue and this is an issue I have to solve. I will be very glad if you can help.
SCREENSHOT OF PRODUCT LINK https://prnt.sc/12urzzd MY WEBSITE PRODUCT LINK https://kalemkitabevisahaf.com/magaza/alparslan-zaferler-cagi/I have another question. I want the password section to be written twice in the membership form. I also want to change the password setting criteria. How can I do that? https://kalemkitabevisahaf.com/hesabim/
Hello, @musakoc,
1. First of all, you have to understand that we have 2 types of search functionalities in our Theme, Live Theme Search & Yith WooCommerce Ajax Search.
How both works, please read the below given article carefully:
https://smartwave.freshdesk.com/support/solutions/articles/12000059604--29-what-is-the-difference-between-live-search-and-normal-search-and-how-to-use-both-
In the above article, it is clearly written that the Theme live search only works for Product SKU and Tags, and Yith WooCommerce free version came with our Theme does not provide that functionality as well.
Now in your product, you have set the Author name as Product Attribute, so both do not provide the functionality to search by product attribute, that is the reason it is not showing the result when you searching it for the attribute.
So for that, you have to check with the premium version of the Yith WooCommerce Ajax Search plugin, but before purchasing the plugin, please first confirm from the Author, that will the premium plugin provides that functionality or not.
2. That form is coming from WooCommerce and our Theme does not have any influence on it, so you can try with some third party plugin or code snippets on google for it, like below:
https://stackoverflow.com/questions/43899310/change-woocommerce-default-password-security-level
https://wordpress.org/plugins/wc-password-strength-settings/#:~:text=Navigate%20to%20WooCommerce%20%3E%20Settings%20%3E%20Accounts,Save%20and%20enjoy!
Same as for the password field twice.
Regards, P-THEMES.
Hi! There seems to be an issue with live search. I have marked some products to be hidden from catalogue and search. When I search for something and hit enter, it works as expected which means the hidden products do not show up. However, in the live search, the hidden products are still visible.
Hello, @vgrover1000,
This is not our Theme issue but this is how it works, The live search will show all the results whether it is hidden or shown, If you want to change its functionality, then this requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting our customization team or hire a developer.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 09/03/2020. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
Hello, on /shop there is a product filter by color, how to make the same but for a different product characteristics? And how to set up “CUSTOM HTML BLOCK” in the same place?
Hello, @max_z1,
1. You have to create attributes of the products under WP-Dashboard >> Products >> Attributes and then assign those attributes to your products, and after that, you have to go to Appearance >> Widgets >> Woo Category Sidebar and insert and set the “Filter Product by attribute” widget under it as per your requirements with your new attribute.
2. Please read and follow the instructions written in the below given article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052832--16-how-to-configure-shop-page-sidebar-and-configure-the-widgets-inside-it-
Regards, P-THEMES.
Thank you so much
You’re Most Welcome!!
Hi! congrats for the great theme! My site is running woocommerce 5.3.0 I have a doubt about the compatibility between Porto 6.0.7 and woocommerce 5.3.0 thanks in advance..
Hello, @chipone,
First of all, thanks for showing your interest in Porto WordPress
WooCommerce 5.3.0 is fully compatible with our latest Theme version 6.0.7
Regards, P-THEMES.
Hello! I unchecked the product rating and review in the theme option as well as woocommerce however it still shows the product rating stars in the widget
Hello, @Anidea3848,
Can you please share your site URL page on which that widget exists and also the screenshot of that widget so that I’ll check and help you out in solving your issue?
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 29/05/2019. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
Hello i have build my own header in porto teplate builder but unfortunatetly the settings for the sticky menu are not working. Can you explain me how to fix it?
Hello, @parisalex,
Sticky Menu setting will only work with the default Pre Built Header Types, If you use Header Builder or Template Builder to create your own header then the Theme Options sticky header setting will not work with them, this is how it works.
Also please read this thread as well: https://themeforest.net/comments/26166726
Regards, P-THEMES.
Hi, I’m using polylang plugin in for multillanguage ,in my acount page dashboard is not translated and also the side menu links not using the current website language in href link
I solve it thanks
Hello, @samann_h_mikhael,
Sound’s Great! that you have solved the issue by yourself.
You are the best…
Regards, P-THEMES.
Hello to @all of our Customers
We hope you guys are safe and healthy!!
We are here with an announcement, that our support team is on vocations from 13th of May to 15th of May 2021, and the support team will be back on work from 16th of May 2021, so please be patience in these days…
Regards P-Themes.
You already resolve onw time but now its happening again. Thanks
Hello, @gLeW10,
I have found and whitelisted your IP, Please try again now, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
Hi, My client asked me to create different sub domains for different region like us.storename.com , uk.storename.com , in.storename.com etc… Do I need to buy a new license if I use the theme in a subdomain? please help me with this
Hello, @hhvhsb,
First of all, thanks for showing your interest in Porto WordPress
Yes, you have to, one single license for one single site URL/Domain/IP, this is Envato policy and with all the Themes on ThemeForest, you may wish to confirm from them as well.
Regards, P-THEMES.
I created a Child Theme and made updates to the style.css file but now my site looks like it’s missing other styles. Any ideas whats happening?
Hello, @nalcounseling,
Can you please make sure that you have set the site URL correctly under WP setting by following this article in our Theme Documentation: https://www.portotheme.com/wordpress/porto/documentation/faq/site-distort-because-of-mixed-content-ssl-certificate-issue/ if this will not help you then please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out in solving your issue.
Regards, P-THEMES.
Hi! Is it possible to show Short description on archives pages with html tags ( for example)?
Hello, @areshin71,
First of all, thanks for showing your interest in Porto WordPress
Yes, you can show the short description on Shop/Category archive pages using Theme Options.
You can check it here on my test site: https://hubdatasolutions.com/pearl/porto/wpbakerydemo-for-aizaz/product-category/beauty/
Regards, P-THEMES.
Hello, I am running the theme on a production website which is mirrored on a local machine for development.
I am running Porto 5.7 and want to update to 6, but I would like to update the development machine first, to check potential issues before updating in production.
Unfortunately the theme does not update because it’s already activated on the production website. Is there a way to bypass this licensing issue when developing on a local machine?
Thanks!
Hello, @valeriobulla,
For now, I have reset your purchase code, now you can use the same purchase code for the registration of your theme.
&
For future, please read the below listed articles:
https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site-only-for-testing-purpose-
https://smartwave.freshdesk.com/support/solutions/articles/12000052418--9-theme-forest-license-policy-
Regards, P-THEMES.
On how many of my websites can I use this theme? Only 1?
Also, does the theme include Elementor Pro? Or simple elementor
Hello, @necr0n,
1. One single license for one single site/domain only, this is Envato policy and with all the Themes on ThemeForest and you may wish to confirm from Envato as well.
2. Simple Elementor version is included in the Theme package, And there is no need to activate or purchase the new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.
So no need to activate it, just ignore the message and feel free to use it.
You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.
Regards, P-THEMES.
Hi, I have a few pre-sales questions:
1. Does this support Magento 2.1.14 (and if we were to upgrade post-install, would this still be covered by active license?)
2. We use a JavaScript Function and Query on our current side on a ‘Page’ that houses an interactive dropdown function that is built into the site and Magento backend – Does Porto allow this same level of customisation. Can we been on ‘Custom Sized Belts’ here – https://bndabrasives.co.uk/beltbuilder/
3. With the extended support cover through theme forest – is the support developer based or more general?
Thank you
Hello, @cniblettbnd,
I am sorry but this is WordPress Theme, If you want the Magento version then please write your pre-sale questions to Porto Magento support here: https://themeforest.net/item/porto-ultimate-responsive-magento-theme/9725864/comments
Regards, P-THEMES.
hi, after update to wordpress 5.7.2 sticky menu does not work (bottom header) I have shop demo 26, can you assist?
Hello, @mhnasv,
I have just checked your site now and it is working perfectly fine at my end, please see this screenshot: https://postimg.cc/qtszd82x it must be the cache issue at your end nothing else.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 11/11/2020. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
Ciao, sto riscontrando dei problemi con l’icona carrello. Se clicco sopra non mi porta da nessuna parte. Dove posso aggiungere il link?
Hello, @danilofrizzi,
Can you please share the screenshot of the issue and the cart icon you are talking about and also please share your live site URL so that I’ll check and help you out in solving your issue.
Regards, P-THEMES.
Il sito è https://www.rattisrl.it/ Quando vado sul carrello, oltre a non aprirsi nulla, compare la finestrella con i prodotti nel carrello ma appena sposto il mouse sparisce. Inoltre anche se sono registrata in alto rimane sempre Accedi/Registrati Qui trovi lo screanshot https://drive.google.com/file/d/1V2IPxO0gWxWnrZBc2_Wq3-aG0X6qJw2p/view?usp=sharing Grazie
Hello, @danilofrizzi,
Sorry to say that but this is not a clickable icon, this is the icon on which you can hover and it will show you the popup, and then you have to click on view cart or checkout buttons in that popup to go to the particular pages, I can see that popup is not aligned properly on your site so for aligning that popup, please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache: https://postimg.cc/gxP7nrP8
#mini-cart .cart-popup {
margin-right: 0 !important;
}
Regards, P-THEMES.
Thanks, it’s better now. Instead for the “Login / Register” part? Even if I am logged in, it remains the same, shouldn’t the user name appear?
Hello, @danilofrizzi,
No, sorry to say that but this is not dynamic, this is static, If you want it to make dynamic then this requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting our customization team or hire a developer.
Regards, P-THEMES.
SUPPORT TICKET #122992
It already 3 days that I cannot get the solution. The string is made in English and translated into Estonian and Russian. In the front end it shows only in Estonian (check the other languages). The screen that you send to me is mage in english version of the website and It should appear in English.
Do you understand?
I asked WPML support to help me with with this problem but they found out the section on the website “Translate texts in admin screens »” does not work and this could be the problem.
Anyway the section “Translate texts in admin screens »” does not work and the problem is in the mlg7_options” table in the database” which is your theme makes the mistake.
Please help! I need to get the solution not for translation in the front end but I need the section “Translate texts in admin screens »” in the string translation section to work. The section does not work because of the Porto theme.
Hello, @Spets24,
Sorry for the inconvenience but our support team is on Eid vocations from 13th of May 2021 to 16th of May 2021, they will be back on upcoming Monday, so please be patience till then, Thanks for your understanding.
Regards, P-THEMES.
