151 comments found.
Hello, like other users, the theme bullder does not appear anymore and I can’t update any page of my website. Can you support? Thanks,
Still no answer despite mails and message on their forum …
It looks like support for this theme has been abandoned. Too bad, it was a really good theme.
Just purchased this theme. Full of bugs. Unusable.Blog page grid doesn’t load as grid. “Warning” with Line #’s on multiple pages. It’s a mess. Please advise.
Hi,
This sounds like you have WordPress on Debug or notices added inside the HTML which is breaking it.
Could you provide a url to the page with a description of the error to our support forum https://imaginemsupport.com/
Thanks
Unsure how to do this. I’m using localwp. I did get the blog grid to work and don’t have debug on… I reloaded theme and demo media. But In addition as an example:
When trying to use Portfolios/Worktype Albums: Warning: Trying to access array offset on value of type bool in /Users/susangoddard/Local Sites/altitude-arts/app/public/wp-content/plugins/imaginem-shortcodes-r12/shortcodes/portfolio-blocks.php on line 1907
When trying to use Homepage/Photowall/Photowall Custom Links: Warning: Trying to access array offset on value of type bool in /Users/susangoddard/Local Sites/altitude-arts/app/public/wp-content/themes/refrakt/framework/functions/theme-functions.php on line 2212
HI, The warning you’re getting is called notices. One way or the other you have set to add notices inside the HTML of the page. One way is by setting WordPress on Debug, other way is through PHP.ini or through Apache.
You’ll need to find out how you’re setting this since it locally hosted, if that is what you mean by localwp.
Adding notices inside the HTML of the page can break it and lead to errors. This should not be done unless it is intentional for debugging something you’re trying to locate as a developer.
Thanks
Still trying to work through it… Are there supposed to be preset templates in the page builder? All I see are templates for about us etc. And I can’t get the work album page to load right… The footer floats in the middle of the page instead of being fixed to the bottom. About to give up.
Hi, There are no preset templates, rather it’s the demo. You can import the demo and use the pages you require and remove the others.
We’ll need to check the page to understand if anything is not working to accurate give the reason.
Thanks
Hello,
The Performance on Gtmetrix.com and Google Pagespeed is pathetic:https://paste.pics/SHCAP
https://imaginem.site/refrakt/blog/blog-sidebar-right/?woo_style=withsidebar
I ran a Google PageSpeed test and discovered that your demo score is only 43% in Mobile and 42% in Desktop…out of 100.As this is crucial in Google search.
Wonder how are managing to sell your Themes.
I understand that various factors such as servers and configurations can influence the score, I believe that the basics of the theme should be optimized to perform better.
Any tentative timeframe to improving the performance will help in the purchase.
Thanks
Hi, It should be expected that the default output of WordPress will not give high scores.
The demo is a raw unaltered output from WordPress. That’s at the very base level. We are not altering anything.
If you need to improve the score then you can do so using plugins and server optimization for it.
Thanks
Hello, is your theme compatible with WP 6.6? I’m currently running your theme on WP 6.5. Thanks,
No answer … Is there still a support for this theme? Thanks.
Hi, It should have no problem with WordPress 6.6
Thanks
Hi Support Pre-sale question
I have a customer who bought this theme a few years ago and then never updated anything. Now he has come to me and asked me to update them all for him so that google can index the site again. He has version 2.7 of the plug-in. Is it possible to update the plugin and the Revolution Slider customised for the theme?
Do you offer to update the website? I’m sure you know best and what do you charge for this?
Thanks for your feedback.
Will there be an update for WooCommerce 9.00?
Hi there, I would like to change or delete the Name “REFRACT” we be nice to ge a hint, Thank you!
Hi, You’ll need to upload a logo via wp-admin > Theme Options.
Could you try this.
Thanks
Hello imaginem,
the Page Builder r7 has stopped working. It stays closed on the backend edit page/post and there’s no way to open it.
Is there any already known reason for that?
Thanks for your reply.
Sven
Hi Sven, Could you contact us via our profile with details on the error. From what you described it sounds like a plugin conflict. You can try switching off all the third party plugins to see if the issue is from one of them.
https://themeforest.net/user/imaginemYou can send us a mail via our profile with details for us to help better.
Thanks
Hello, is your theme compatible with WP 6.2? Thanks,
I’m unable to upload my theme, can someone please help me?
Hi, Please check following guide https://www.envato.com/blog/install-themeforest-wordpress-theme/
If you’re still unable to install it then let us know through our profile for support to help.
Thanks
Hi Support Pre-sale question
I saw that you recently updated the theme, but in the change log the updates refer to compatibility with Wordpress 5.0, which is already quite old.
Is it your mistake or is the change log not up to date?
... Version 2.6
Compatible with WordPress 5.0 ...
One more question:
In your demo you use a homepage with youtube video, but it is possible to use a local mp4 video, to have the possibility of auto play, right?
Thank you
Hi, The information is correct, it is compatible with WordPress 5 as well as 6. WordPress 4 to 5 was a major change. You can use the theme with latest version of WordPress.
You can use revolution slider to create a video slide and use MP4 video. But auto play will be subjective to the browser allowing it. It will not autoplay if the user has not interacted with the site. This function has been in the browser since many years now. You can autoplay videos if there is no audio in it or if the video is set to mute.
Thanks
Thank you
Hello imaginem,
first thank you for the nice theme.
I’ve got a full screen slider homepage, working since I’ve installed the theme a long time ago.
Now i’ve run into (found) some trouble with the vertical menu while using a mobile device lately. The Slideshow does collapse the opened menu every time the transition of the slideshow in the background happens.
This does happen in the newest version of chrome (mobile) and brave browser (which to your knowledge is a chrome derivate). I’ve tried MS Edge a few seconds ago and the problem is showing up there too, while firefox does not collapse the opened menu.
I’ve read about some kind of script refresh function inside the chrome browser (derivates) which may cause the trouble.
Is there a quick fix you are able to provide outside the paid support? That would be great.
Thanks
Hi, Could you send us an email with details along with site url for us to get this through support.
You can email via https://themeforest.net/user/imaginem
Thanks
Thank you for offering your help so quickly!
I’ve found a workaround for me to “solve” the problem, it isn’t the slideshow that causes the trouble. The problem does appear if I do create a menu structure with subpoints with expanding sub-subpoints inside the navigation and the menu does only collapse in case these sub-subpoints are expanded.
Since this (workaround-vanished) problem is minor for me and just showing up inside the chrome (derivate) browsers I’ll leave it like that. But thank you again for offering help such quickly, even without
me having paid support options 
Good to hear it’s working. We can check this through support if you need at any time. Let us know through our profile.
Thanks
Hello. About 1 month ago you confirmed here that your theme is PHP 8 compatible. This is not correct however since your page builder, which is a core component of the theme, does not work with PHP 8. When will this be addressed? Thanks
Hi, It’s working on our side. Could you contact us through our profile to check why yours is giving issues.
Did you ensure to update the theme as well as the plugins?
You can find those in wp-admin > Appearance > Install Plugins
You can contact us via https://themeforest.net/user/imaginemThanks
Pre-sales question – is webp graphic file format fully supported by the theme?
Hi,
The file format webp is not part of WordPress generation, so in general webp support is added through plugins. If you can add this through plugins then it should work. The theme does not enforce any specific file format and depends on WordPress media library to provide it the images.
Thanks
Hello. Pre-sales question: Is this theme compatible with PHP 8.0 Thanks in advance.
Hi, Yes, it is compatible with PHP 8.
Thanks
Hello, is your theme compatible with WP 5.8?
Hi,
Yes, it is compatible with WordPress 5.8. Do update the theme to latest. You can update using Envato Market plugin with option 3: in following url https://envato.com/blog/install-themeforest-wordpress-theme/
Thanks
Hi,
i like the Refrakt theme, but i have a problm with Thumbnail, when page load the image goes over the image above,
how i can fix it?
if i resize the browser all image adjust their positions
Hi,
Sorry to hear about the trouble.
Do you have the theme updated. If you upgraded WordPress to latest then do ensure to upgrade the theme as well. Otherwise it can cause problems.
You can upgrade the theme using Envato Market plugin. That’s option 3 in the following link https://envato.com/blog/install-themeforest-wordpress-theme/
After upgrading the theme do update all the plugins in notice as well. You’ll find those in wp-admin > Appearance > Install Plugins.
And if you use a caching plugin, purge cache as last step.
If this still doesn’t solve it then send us a mail via our profile for support to check why this is happening. https://themeforest.net/user/imaginem
Thanks
Hi Theme option does not open and I can no longer edit my homepage or add images to a Thumbnails Grid. Do you have an idea? Thank you for your help Best regards Isabelle
Hi Isabelle, That seems like errors related to upgrading of WordPress to latest while keeping the theme in older version.
Recent WordPress releases contain many changes and it’s important to upgrade the theme as well.
You can upgrade the theme to latest to correct this. Check option 3 in the following link to upgrade theme using Envato market plugin https://envato.com/blog/install-themeforest-wordpress-theme/
After upgrading the theme make sure to upgrade all the plugins in notice as well. Those can be found in wp-admin > Appearance > Install Plugins.
And if you use a caching plugin, purge cache as last step.
If this doesn’t resolve then send us an email via our profile for us to check what’s happening. You can mail us via https://themeforest.net/user/imaginem
Thanks
Hi,
Thank you for your quick reply! I did everything you advised me to do and the problem is solved. I forgot to write down the theme, I’m doing it right away.
Have a good day. Best regards. Isabelle
Unfortunately I still have a problem, unable to add images to Thumbnails Grid. Thank you for help. Isabelle
Sorry I’ve updated all your plugin and it’s ok. Thanks
Good to hear You’re most welcome and thank you.
Hi, i just updated to the latest WP. Since then, the fullscreen frontpage is empty. All other pages are ok. The reason seems to be that the media gallery is empty, too. I checked many answers from google concerning a empty gallery, but nothing works. I deactivated all plugins – same problem. I deactivated template – same problem. Only thing i found is this message from the firefox console:
Uncaught TypeError: $(...).live is not a function <anonymous> https://anette-klein-persoenlich.de/wp-content/themes/refrakt/js/common.js:235 jQuery 4 i fireWith ready J common.js:235:56 <anonym> https://anette-klein-persoenlich.de/wp-content/themes/refrakt/js/common.js:235 jQuery 4 i fireWith ready J
Has anyone an idea how to fix this?
Best wishes Till
Hi,
WordPress 5.5 came with a lot of changes. The smoothest way to upgrade WordPress is to upgrade everything else and then upgrade WordPress last since that’s the core.
To solve this you can upgrade the theme to latest. Make sure to upgrading all the plugins in notice as well.
You’ll find the list of plugins related to the theme in wp-admin > Appearance > Install Plugins
If you use a caching plugin then ensure purging cache afterwards.
This should get everything working.
If this still doesn’t resolve then send us a mail via our profile for us to help. https://themeforest.net/user/imaginem
Thanks
