547 comments found.
Hello. I have a problem with the mobile menu – it only shows the 1st level menu, not the links in the 2nd level, and none of the links work. They circle back to home page. On the desktop version everything works fine,
Hello there,
Please check if you are running the latest 2.5.2 theme version and that Biagiotti Core plugin is updated to 2.0.2 (please see change log).
In case you need to update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins.
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I have the same problem with importing the demo but the support don’t care!
Hello there,
We could not locate any request with your Envato username. Could you please provide us with your request ID? Thank you.
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115669
Hi there,
We see that our support agent replied to this ticket. Please understand that if there is no reply from the user, like now, the ticket will be automatically marked as closed. Please continue the conversation with our support team by sending a follow up ticket or you can create a new ticket and they will gladly help you.
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The demo keeps getting stucked at 8%. I’ve have all the minimum requirements. So why does this keeps happening?
Hi both one click demo and XML import doesn’t work. Why is it so hard to install a demo?
Hello there,
Thank you for reaching us!
Usually demo import issues are related to weak resources and you can see our recommendations regarding those in this article Recommended PHP Versions And Resources And How To Set Them.
It is also recommended that if you have some caching solutions on your server or a caching plugin to deactivate it while the demo is being imported.
In case you need further assistance with demo import please submit a ticket at our Help Center and one of our support agents will gladly help you.
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As you can see the servers are more than capable of running the theme. But the issue that I have is your theme. No there’s no caching solutions on the server or my wordpress installation. The only plugins installed are the ones from your theme. https://prnt.sc/13mqlxt
Hi,
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.
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Hi! I cannot make the “New” badge appear. All the rest are working fine, but with “New” – it simply doesn’t show.
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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Same issue with the instagram feed not working anymore. Conveniently our support just expired..
Hi there,
If your support expired, please send us a mail and include your purchase code and one of our agents will assist you.
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Hi, I just bought the couple of days ago, want to know that when this theme will be supporting software version 5.7.x ?
Hi again,
Our theme is already compatible with the latest version of WordPress.
If there’s anything else, please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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Hi again,
I want to upload demo content on my project, It’s not upload, the progress bar is stuck on 8% for 3 hours
Many thanks
Hi,
Please read this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002250358-How-To-Import-Demo-Content-Using-The-One-Click-Demo-Import-Feature-Bridge-Versions-18-And-Older- If you need further assistance, please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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Hi, i have different sub domains (Separate installation) for different countries like us.storename.com , uk.storename.com , in.storename.com etc… Do I need to buy a new license for subdomains? or single license enough?
Hi there,
You need a separate license for each WordPress installation you want to use Biagiotti on.https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002249858-Regular-License-And-Extended-License
Let us know if you have any additional questions.
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Since the last theme update our Instagram widget isn’t working anymore. We’ve tried to reconnect to Instagram, but still this message remains: It seams that you haven’t connected with your Instagram account.
Hi there,
Alright, please send us a mail and include your purchase code and one of our agents will investigate.
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Hi, I’ve got 2 problems with the website which I cant get to fix:
1. Currently there is a flip on the hover in the shop(showing the add to cart +), I want to replace this with a second image flip. Is there a built in option for this or not? If not, how can I disable the action(hook) that gives me the flip on hover, so I can install a plugin to do it?
2. I tried to install a infinite scroll on my webpage and nothing is working, my question is the same as above, is there a built in option in your theme to enable infinite scroll? if not, are there more complaints with this and do you have a fix?
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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Is this template compatible with WP 5.6.X and 5.7.X ? thank you
Hello there,
Thank you for reaching us!
The theme is compatible with the latest version of WordPress and you can always check the article in this link.
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how can i change og: image in the template settings? FB is currently uploading this image when I link to my page: https://biagiotti.qodeinteractive.com/elementor/wp-content/themes/biagiotti/assets/img/open_graph.jpg
Hi there,
You can change it in Theme Options >> Social Networks, like in the screenshot: http://prntscr.com/12akqss
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How do we update the order tracking form?
Hi there,
Order tracking form is the default WooCommerce shortcode. Changing it would require additional coding, but this falls out of our support scope. In case you are not familiar with programming, you could look for someone who you can hire for this kind of job at the following link: - https://studio.envato.com/
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Thank you for the quick response.
You’re welcome.
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I am also having the same issue as designizmusiroda. When I share the website via SMS we see the bigiotti shop image after changing the default share image shown in the attached screenshot.
Hi,
For the images and content of sharing, you need to install a third party plugin (like Yoast SEO for example) that is handling Open Graph protocol. This protocol is set of meta tags in head of one web page and is used to define every single piece of data related to sharing – link, title, description, image etc.
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I setup Yoast and updated the site image, yet we still see the cosmetics when we share the site with others, this is causing some of them to think they are headed to the wrong site? What exaclty should I do to resolve this given we have already added Yoast and updated the settings there, we also changed this information under the Bigotti settings on the dashboard. Please advise.
Hi there,
You can set your own image in Theme Options >> Social Networks, in the Open Graph section, like in the screenshot: http://prntscr.com/12m0stm
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I did this a week ago when you sugggested it for designizmusiroda, this still didn’t fix the issue.
Hi again,
Alright, please send us a mail and include your purchase code and one of our agents will assist you.
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Buyers beware – the homepage template is NOT mobile friendly… at all. What a mess.
Also NOT COMPATIBLE with YITH add to cart/wishlist and hasn’t been fixed for months now – kind of important for an ecommerce website!!!
Hi there,
Our theme is completely responsive, and it works perfectly well with the YITH plugins. If you are experiencing issues, please submit a request on our helpcenter and one of our agents will be happy to investigate. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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I used your template, and it doesn’t work on mobile… the front image does not resize to mobile, nor does the text….. I noticed they don’t even work on the sample templates you provide where I haven’t even edited anything.
The Yith plugin does not work. Here is a direct quote from your support team on March 15th:
“The plugin author made some changes in the template files which we need to adjust for the next update. Please revert to the previous version of the plugin at the moment.”
The above mentioned update did not include the fix to Yith.
Hi again,
If you are having issues with responsiveness of your theme, please send us a mail and include your purchase code and one of our agents will assist you.
Regarding the compatibility with the YITH plugin, we are sorry about the misunderstanding. Please use an older version like our agent has instructed. In the most recent update we had to address a more pressing matter, but rest assured that our team is working on fixing the YITH issue as well. Thank you for your patience.
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hi, i cant import products csv file with arabic content ,, why?
Hi there,
Please submit a request on our helpcenter and one of our agents will take a look. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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On our site when we click the add to wishlist icon, it takes us to a theme page, how do we update the wishlist icon.
Hello there,
Thank you for reaching us!
To create a wishlist page it is necessary to create a page and add [yith_wcwl_wishlist] shortcode on the page like on the screenshot.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.
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Thank you, that worked, great support!
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Your theme has been updated? I did not see the update in the WordPress dashboard. Do we have to do a manual update? If so, some guidance would be greatly appreciated.
Hello there,
Thank you for reaching us!
The latest theme update was on April 16th, 2021 (please see change log).
To update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.
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HELLO~ I already bought it however i don’t know how to install? please help me
Hello there,
Thank you for reaching us!
To install theme via WordPress please follow instructions from this article – How To Install A Theme Via WordPress?, and you can also install it via FTP by following instructions from this article – How To Install A Theme Via FTP (File Transfer Protocol).
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.
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Hey, I just installed a new website with the theme but sadly I had to reinstall it due to technical errors. Now, I am trying to register my website again and I get the message: “Code is already registered for other domain” , yet I’m using my same credentials.
Could you manually reset my code so I can use it again? Thanks in advance!
Hello there,
Thank you for reaching us!
We see that your ticket has now been updated with response.
In case you need further assistance please continue the conversation with our support team at Help Center.
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How can we remove the ’ wishlist in the header ?
Hi there,
Thanks for writing in! You will find it from Appearance > Widgets > Header Widget Area Two and you can remove the widget from the Header widget area.
We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hi How is remove the Whislist ikon and link on frontpage? You have any support emails? I have another 2 more question from template, but i want to send photos. Thanks
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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