218 comments found.
Hi, first of all i appreciate your works on your products, and I wanted to ask after buying this product, does it contain an installer package which would exactly resemble the demo and if it could be customized? Thank you in advance.
Hi there,
Thank you for taking interest in our theme.
Once you import our demo content you will get all the pages and settings which you can adjust to your needs. For demo import you should follow instructions from this article How To Import Demo Content Using The One-Click Demo Import Feature and in case you need further assistance you can submit a ticket at our Help Center and one of our support agents will gladly help you.
If you have any additional questions please let us know.
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Qode Interactive
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Hi, wordpress backend has been displaying that the theme has some outdated files for Woocommerce. The one that is outdated is: ”/woocommerce/single-product/add-to-cart/grouped.php version 4.0.0 is out of date. The core version is 4.8.0,”
Can we get this updated so there are no warning messages. Thank you =)
Hi there,
Please check this article – What To Do If You Get The Outdated Files WooCommerce Message.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
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When will the theme be updated?
Hello,
Thank you for reaching us!
We are constantly working on updating all our themes, our developers are working hard on preparing updates, and we release them one by one. We hope that update will be available soon.
If you have further questions, feel free to submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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Good. I will wait for an update. Since at the moment (WP 5.7-5.8) there are several errors in the theme. And the appeal to the Help Center, unfortunately, can not solve any of my problems.
Hi again,
Please provide your ticket ID here so we can check.
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- 127189 (solved myself) #131612 (Open)
Hi there,
Ticket #131612 is answered now, so feel free to check the ticket status.
Please continue the conversation on Help Center. Thanks
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Hi … please help me in the right direction, I changed all color options in the theme options, but there is still on the menu and certain buttons the gold/yellow color. link: https://six.unique-design.co.za/ thanks
Hello there,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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Hi,
This is my site https://friseur-filderstadt.com/ where i used theme Design is not supported on IPhone device can you please help?
Hello there,
Could you please submit a ticket at our Help Center, include the screenshots of the section you think don’t have the correct responsive behavior, and one of our support agents will check this and assist you further? Thank you.
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the burger menu doenst show up. how can i activate?
url to page: https://www.das-j-team.de/
fixed
Hi there,
Glad to hear this!
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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the plugin WPBakery is no longer working with this theme properly anymore, what can I do?
Hello there,
Thank you for reaching us!
Please make sure that you are running the latest 1.9.2 theme version. In case you need to update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins.
Let us know if this helped, and if you need further assistance please send us url of your site.
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Hi! I am having an issue with the Countdown module. It seems to have a 44 to 45 second offset delay. How do I remove that 45 second delay?
Thank you! Love your theme btw
Actually I found it, it was in your module.js and module.min.js and Shortcodes.js files. You have a 44 second delay, I changed it to 0. =)
Hello,
Thank you for the update.
We are glad that you’ve managed to resolve this in the meantime
Support
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How can I export theme options ?
Hi there,
In your left panel you do have an option Elated Export which you can use to export different things. You can check our article about migration here which explains very well on how to export all important things.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks
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Where is the section for adding a Favicon?
Hi there,
Please navigate to Appearance > Customise > Site Identity and you will be able to upload your favicon.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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I found one bug in theme options, while saving “Social Network” Link. Clicking on “Save Changes” button, it does nothing.
Though I can save General, Logo, Headers and other options links but not “Social Network” Link.
While clicking Developer Tools in WP Backend, it shows. few errors.
Screentshot: https://ibb.co/8DY42mh
Please help.
Hi there,
Could you please provide us with your website URL so we can check, also please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
Thanks.
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We are using Version 1.9.2 – November 6th, 2020.
Please see attached screenshot: https://nimb.ws/91Ca3p
We have updated the theme with the help of a professional.
Website in question is: https://backtobeginnings.com/
Website in question is: https://backtobeginnings.com/
Hi there,
Could you please try to deactivate all your third party plugins as well as flush your cache and test this once again.
Keep us updated on this.
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I am using WP Fastest Cache plugin and also Deactivated all plugins and not only flush, i have even deactivated WP Fastest Cache plugin, It didn’t work either.
May be it work with older version of WordPress or so…
Hi there,
Could you please send us a mail to our help center and our team will check this.
Thanks.
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Yes, I sent a mail to them with full login credentials. Thanks again.
Hi there,
Thank you, our team will check this.
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Hey guys,
I wanted to file a bug on your support platform but since my support is expired I cannot send it you there…
I don’t know since when this error occurs on my page but I have seen it today because I was alarmed by google developer tools. However the function `is_product_category()` is not defined in when called in functions.php:521. I fixed it by myself to check if the function exists but I wanted you to know about this issue.
Complete Error and stack trace: Fatal error: Uncaught Error: Call to undefined function is_product_category() in /homepages/24/d622158059/htdocs/antjehark.de/wp-content/themes/kendall/functions.php:521 Stack trace: #0 /homepages/24/d622158059/htdocs/antjehark.de/wp-content/themes/kendall/framework/modules/blog/blog-functions.php(10): kendall_elated_sidebar_layout() #1 /homepages/24/d622158059/htdocs/antjehark.de/wp-content/themes/kendall/archive.php(10): kendall_elated_get_blog(‘standard’) #2 /homepages/24/d622158059/htdocs/antjehark.de/wp-includes/template-loader.php(106): include(’/homepages/24/d…’) #3 /homepages/24/d622158059/htdocs/antjehark.de/wp-blog-header.php(19): require_once(’/homepages/24/d…’) #4 /homepages/24/d622158059/htdocs/antjehark.de/index.php(17): require(’/homepages/24/d…’) #5 {main} thrown in /homepages/24/d622158059/htdocs/antjehark.de/wp-content/themes/kendall/functions.php on line 521
I fixed it with this an wrapping if condition: ``` if( function_exists(‘is_product_category’) && function_exists(‘is_product_tag’) ) { if ( is_archive() && ( is_product_category() || is_product_tag() ) ) { $sidebar_layout = get_post_meta(kendall_elated_get_woo_shop_page_id(), ‘eltd_sidebar_meta’, true); } } ```
Please fix this in your theme so I can remove the function again from my child theme. Thanks a lot.
Cheers Matthias
Hi there,
Once we test this on our end we could not replicate the issue at all so please double check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
This error usually occurs if you missed updating the Core plugin.
Thanks.
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Hi,
I just double checked this on a development server. I didn’t have installed the woocommerce plugin. Once this is installed (activation not necessary) the error is gone. But: Is it really necessary to install the woocommerce plugin to have a bug free website even if I don’t want to offer a shop? Can you please test this without the woocommerce plugin? Of couse all my other plugins and the theme are updated to the latest version.
Cheers Matthias
Hi there,
Please check in Appearance > Widgets if you do have Drop down cart or any other WooCommerce widget left behind in the widget are. If you do have any present please remove them and test your website again with WooCommerce plugin deactivated.
Keep us updated.
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I’m sorry to disappoint you, but I don’t have a ‘Drop down cart’ or any other woocommerce widget left in the widget area and I never used it before because I don’t use the woocommerce plugins.
Just wrap the if condition in your functions.php to check if the functions `is_product_category` and `is_product_tag` exists and the error is gone.
Time to write a unit test. 
Hi there,
Sorry but testing this on our end we could not replicate this issue at all, however you are more then welcome to send us a mail to our help center providing your purchase code in it and our team will help you with this.
Thanks.
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Hi,
no problem, as I mentioned before I fixed this in my child theme. I am sorry that I cannot provide more information here in the comments and since my client doesn’t pay for this (because now everything works as it should do) this “issue” is fixed for me. I just wanted you to know about this issue. But if you can not reproduce this error this might be a special case in the wordpress installation and configuration of my client. I will test this again with the next wordpress/theme update and let you know if something changes.
Happy 2021.
Cheers Matthias
Hi there,
Thanks Matthias for sharing this, as we mentioned if you still encounter this you can always send us a mail here and our team can check this and investigate this further more, as we could not replicate this on our testing installation.
Glad you managed to fix this and feel free to drop us a line if needed and our support team will help.
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Hi !
Actually I can’t see the cart icon anywhere. Can you help me with this ? Thanks ! http://s618628623.onlinehome.frHi there,
Please add your Drop down cart widget to the correct widget area, in Appearance > Widgets.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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!attention… Contact Form 7 isn’t working on mobile… tried a lot of other templates and it always worked… only with this template not….
Please fix this as soon as possible… as the template is useless if this is not working.
Hi there,
Our theme is compatible with Contact form 7 so please at least provide us with your website URL so we can check this.
Also if you need any further assistance feel free to submit a request at our help center and our support team will be happy to help.
Thanks.
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still not working … when is there going to be an update? already 3 months ago since the last one..
Hi there,
If you could provide us with your website URL at least it would help to check this on your end.
Thanks.
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Hello, I have license for this theme but it is not showing up on my profile when I go to “Support”. I cannot choose this theme in Supported Items dropdown on your support.
Hi there,
Please read our article on how to submit a request, also please double check that you did choose the right profile for the theme Kendall, it is Elated.
Thanks
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Hello,
I followed the steps and already have a profile on your site as I purchased other themes from you. The dropdown does not auto-populate with Kendall. Please advise or privately message me so I can tell you my profile name and you can manually add the Kendall theme. Please advise.
Hi there,
If you already have an account, and you purchased multiple licenses for different themes, you should simply repeat the process, starting from step 7.
If you still somehow encounter issues please send us a mail to helpcenter@qodeinteractive.com providing your purchase code and our support team will help you.
Thank you for your patience.
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Hey guys,
the plugin WPBakery used in this theme has a critical bug and was updated: https://www.wordfence.com/blog/2020/10/vulnerability-exposes-over-4-million-sites-using-wpbakery/Can you please update the plugin in the theme and publish it again? Thanks a lot!
Hi there,
Please send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will provide you with the latest version.
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hey there i just got my theme from you guys and im trying to import the demo on my site ancd every time it dose not import properly
Hi there,
Please read this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002250358-How-To-Import-Demo-Content-Using-The-One-Click-Demo-Import-Feature-Bridge-Versions-18-And-Older-If you need further help, please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
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hey there thanks for the replay i have done that and still there is problem lots of thing are not importhing i just wanted to cancell my transaction and get my money back please fi have changed my mind and i would go with another theme thanks
Hi there,
Please submit a request on our helpcenter in the upper right corner and one of our agents will assist you with the demo import.
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Hello, Do you have the same theme in Magento 2.0?
Hi there,
Unfortunately no, we don’t have Magento versions of our themes. We are focused on creating WordPress themes.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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The provided version of Slider Revolution is no more compatible with Wordpress (version 5.5 and higher) and we cannot make any modification to the slides. Could you please update the theme with the latest version of Slider Revolution?
Latest update has been made more than one year ago…
Hi there,
Thanks for writing in! Please note that due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out. At the moment we don’t have any ETA when this update will come out. You will for sure be notified when the theme update is out.
But if you need an immediate update of any of the plugins, please send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and one of our support agents will provide you with latest versions. We appreciate your patience and understanding.
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We have waited over a week for any sort of assistance. Kindly advise how to change the logo. We also sent in credentials. No word from you. 
It’s okay. We have had to sort out all issues without support. Not good.
Hi there,
Please provide your request ID here so we can check the status. All requests are answered within 24 hours from submitting.
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