Discussion on Porto | Multipurpose & WooCommerce Theme

Discussion on Porto | Multipurpose & WooCommerce Theme

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hi, I’m trying to set mega menu and was trying to locate a solution but your link http://newsmartwave.net/wordpress/porto/documentation/#menu_setup is not working

Hello, @clickurtrip,

Please watch and follow the instructions showing in the below-given video I have created for you.

https://jmp.sh/x954ft8

Regards, P-THEMES.


Hi, My Account Page show error: “Meet the Team Apologies, but no results were found for the requested archive.”

Hi, Check that, it was as mentioned in your image only… My Account page open, but shows:

“Meet the Team

Apologies, but no results were found for the requested archive.”

Hi, Got it rectified..Thank you. Can you tell how to include cross button in the side navigation menu in mobile view for filter? Couldn’t get back to main page after filtering

Hello, @scubeedutech,

Sound’s Good!! that you have figured it out by yourself…

And No, sorry to say that but this is not possible, as there is no such option in our Theme for it, and the filtering works on Ajax so it will not get back to the main page.

Regards, P-THEMES.


Hi Team,

Please tell me how to decrease porto sticky nav height. Thank you

https://i2.paste.pics/b5a78e4048c8aed8c9caf02abeb75500.png

Hello, @yatin,

Please copy and paste the below-given CSS code to the particular page Custom CSS section by editing that page and check back your site after removing the browser cache.

.nav-secondary {
    padding: 20px 0 !important;
}
.nav-secondary .nav-pills>li {
    height: 100px !important;
}
.nav-secondary .nav-pills>li p {
    display: none !important;
}
.sticky-nav-wrapper {
    height: 100px !important;
}

Regards, P-THEMES.


Thank You So much !!!!

You’re Most Welcome!!

Good Day,

We did update theme and we faced problems with porto funtionallity and also with rev slider, that is not updated inside 6.1 package. Even if we reactivated theme with the purchase code (why we should) porto functionality brings error when posting (even a preview).

Hello, @jpapadi,

Please share your email with which you have sent the email to our email so that it will help us to track it properly.

Regards, P-THEMES.

Hello, @jpapadi,

I have just confirmed from the support department and they said that they already replied to your email, so please check back your mail now and reply to your email properly.

Regards, P-THEMES.

Buongiorno, ho creato un menù con sottovoci, ma le voci del sottomenù non vengono visualizzate. A cosa può essere dovuto?

Hello, @piccolastrega,

Can you please share the screenshot of the issue and the page URL on which the issue is so that I’ll check and help you out in solving your issue?

Regards, P-THEMES.


Hello there,

tried to delete porto_style folder, permissions are ok I think, max execut time is set ok, but can not save anything Theme options:

2021-05-20T06:30:17+00:00 CRITICAL Maximum execution time of 600 seconds exceeded u /var/www/html/xxxx/wp-includes/functions.php u redu 624

2021-05-20T06:33:59+00:00 CRITICAL Maximum execution time of 600 seconds exceeded u /var/www/html/xxxx/wp-content/themes/porto/inc/admin/ReduxCore/framework.php u redu 749

2021-05-20T06:56:17+00:00 CRITICAL Maximum execution time of 600 seconds exceeded u /var/www/html/xxxx/wp-includes/functions.php u redu 624

2021-05-20T06:57:00+00:00 CRITICAL Maximum execution time of 600 seconds exceeded u /var/www/html/xxxx/wp-includes/functions.php u redu 624.

Thank you in advance.

Hello, @kelecz,

This is not our Theme issue but this is your server configuration issue, Please read and follow the instructions written in the below-given article and try to set your site Max Execution Time as 1000 and check back: https://www.wpbeginner.com/wp-tutorials/how-to-fix-fatal-error-maximum-execution-time-exceeded-in-wordpress/

And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 12/07/2019. According to Envato’s support policy, renewing support is required for further support.

Thanks for your understand.

Dear support,

thank you. Now is 600, but will try with 1000.

Hello, @kelecz,

Yes, Please try with 1000 and check the result, otherwise, please try to contact your hosting provider as well.

Regards, P-THEMES.

Hello, For your information, your last update in version 6.1.0 has totally removed the template data and replaced them by the native data of Porto. For the moment, despite the previous restorations, a large part of the template and graphic data have not been returned. It’s a very big job of redesign if we can’t restore a previous backup.

Okay, here are the findings: - Database restoration: template not recovered; - Full path restoration: I find a part of my site with modifications that were not present before.

I update the theme to 6.1.0 : boom ! the template is all changed. The logo is the one of Porto, the phone information, messages and others are all changed.

I’ll have to do a new restoration. This update is a disaster. I stay for the moment in 6.0.7

Thanks for your feedback dear developers…

Hello, @JLDPCH,

Really sorry for the inconvenience, we have tested the latest update several times before releasing and also I have personally just now tested the latest Theme update on my test site and do not finds such an issue, and not any of the other Customer faced or reported such issue. It means the issue is only at your end on your site and it is not the Theme issue otherwise it has to occur on all the Customer sites as well. right, I think this makes sense.

Now, The issue you are facing might be because of the server end, or because of any third-party plugin confliction, or because of your own Customization, so you have to debug it by yourself.

First of all, Activate the Parent-Theme if you are using the Child Theme and then deactivate all the third-party plugins, and remove the cache and check back your site after removing the browser cache, after that you have to check with your server and remove all sorts of restrictions and cache from your site and after that follow the instructions written in the below-given article, and after that, you must have to update the Theme required and recommended plugins as well, I am sure you will not finds this issue anymore.

https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-

And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 03/09/2019. According to Envato’s support policy, renewing support is required for further support.

Thanks for your understand.

Porto always is the best! I used porto CSS&JS now my website is super fast! thanks for everything!

Best Regards!

Awesome! We love hearing this, @kashfulecommerce!!! We count it a great honor that you are using Porto Theme and look forward to continuing to work together and surely there are many exciting days and features ahead :-) Cheers!

Hi Team,

Can you please tell me how to built this type page

https://www.portotheme.com/wordpress/porto/classic-original/secondary-navbar/

Thanks

Hello, @yatin,

That has been made using Porto Sticky Nav Link element, I have copied the same page complete code for you and pasting it here for you, please create the new page and copy and paste the below given Code to that page by following this article: https://smartwave.freshdesk.com/support/solutions/articles/12000060086--31-how-to-clone-copy-a-page-in-porto-wordpress and it will create the duplicate page for you on your site and then you can edit and modify anything as per your requirements.

[vc_row][vc_column][porto_sticky_nav container="yes" min_width="991" skin="primary"][porto_sticky_nav_link label="First" link="#first"][porto_sticky_nav_link label="Second" link="#second"][porto_sticky_nav_link label="Third" link="#third"][/porto_sticky_nav][/vc_column][/vc_row][vc_row wrap_container="yes" css=".vc_custom_1543565895989{padding-top: 50px !important;}" el_id="first"][vc_column][vc_column_text]
<h2 class="mb-2"><strong class="font-weight-extra-bold">First</strong> <span class="font-weight-normal">Section</span></h2>
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Curabitur pellentesque neque eget diam posuere porta. Quisque ut nulla at nunc <a href="#">vehicula</a> lacinia. Proin adipiscing porta tellus, ut feugiat nibh adipiscing sit amet. In eu justo a felis faucibus ornare vel id metus. Vestibulum ante ipsum primis in faucibus orci luctus et ultrices posuere cubilia Curae; In eu libero ligula. Fusce eget metus lorem, ac viverra leo. Nullam convallis, arcu vel pellentesque sodales, nisi est varius diam, ac ultrices sem ante quis sem. Proin ultricies volutpat sapien, nec scelerisque ligula mollis lobortis.
<img class="float-left img-fluid" src="//sw-themes.com/porto_dummy/wp-content/uploads/images/device.png" alt="Device" width="300" height="211" />

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Curabitur pellentesque neque eget diam posuere porta. Quisque ut nulla at nunc <a href="#">vehicula</a> lacinia. Proin adipiscing porta tellus, ut feugiat nibh adipiscing sit amet. In eu justo a felis faucibus ornare vel id metus. Vestibulum ante ipsum primis in faucibus orci luctus et ultrices posuere cubilia Curae; In eu libero ligula. Fusce eget metus lorem, ac viverra leo. Nullam convallis, arcu vel pellentesque sodales, nisi est varius diam, ac ultrices sem ante quis sem. Proin ultricies volutpat sapien, nec scelerisque ligula mollis lobortis.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Curabitur pellentesque neque eget diam posuere porta. Quisque ut nulla at nunc <a href="#">vehicula</a> lacinia. Proin adipiscing porta tellus, ut feugiat nibh adipiscing sit amet. In eu justo a felis faucibus ornare vel id metus. Vestibulum ante ipsum primis in faucibus orci luctus et ultrices posuere cubilia Curae; In eu libero ligula. Fusce eget metus lorem, ac viverra leo. Nullam convallis, arcu vel pellentesque sodales, nisi est varius diam, ac ultrices sem ante quis sem. Proin ultricies volutpat sapien, nec scelerisque ligula mollis lobortis.
[/vc_column_text][/vc_column][/vc_row][vc_row wrap_container="yes" el_id="second"][vc_column][vc_column_text]
<h2 class="mb-2"><strong class="font-weight-extra-bold">Second</strong> <span class="font-weight-normal">Section</span></h2>
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Curabitur pellentesque neque eget diam posuere porta. Quisque ut nulla at nunc <a href="#">vehicula</a> lacinia. Proin adipiscing porta tellus, ut feugiat nibh adipiscing sit amet. In eu justo a felis faucibus ornare vel id metus. Vestibulum ante ipsum primis in faucibus orci luctus et ultrices posuere cubilia Curae; In eu libero ligula. Fusce eget metus lorem, ac viverra leo. Nullam convallis, arcu vel pellentesque sodales, nisi est varius diam, ac ultrices sem ante quis sem. Proin ultricies volutpat sapien, nec scelerisque ligula mollis lobortis.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Curabitur pellentesque neque eget diam posuere porta. Quisque ut nulla at nunc <a href="#">vehicula</a> lacinia. Proin adipiscing porta tellus, ut feugiat nibh adipiscing sit amet. In eu justo a felis faucibus ornare vel id metus. Vestibulum ante ipsum primis in faucibus orci luctus et ultrices posuere cubilia Curae; In eu libero ligula. Fusce eget metus lorem, ac viverra leo. Nullam convallis, arcu vel pellentesque sodales, nisi est varius diam, ac ultrices sem ante quis sem. Proin ultricies volutpat sapien, nec scelerisque ligula mollis lobortis.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Curabitur pellentesque neque eget diam posuere porta. Quisque ut nulla at nunc <a href="#">vehicula</a> lacinia. Proin adipiscing porta tellus, ut feugiat nibh adipiscing sit amet. In eu justo a felis faucibus ornare vel id metus. Vestibulum ante ipsum primis in faucibus orci luctus et ultrices posuere cubilia Curae; In eu libero ligula. Fusce eget metus lorem, ac viverra leo. Nullam convallis, arcu vel pellentesque sodales, nisi est varius diam, ac ultrices sem ante quis sem. Proin ultricies volutpat sapien, nec scelerisque ligula mollis lobortis.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Curabitur pellentesque neque eget diam posuere porta. Quisque ut nulla at nunc <a href="#">vehicula</a> lacinia. Proin adipiscing porta tellus, ut feugiat nibh adipiscing sit amet. In eu justo a felis faucibus ornare vel id metus. Vestibulum ante ipsum primis in faucibus orci luctus et ultrices posuere cubilia Curae; In eu libero ligula. Fusce eget metus lorem, ac viverra leo. Nullam convallis, arcu vel pellentesque sodales, nisi est varius diam, ac ultrices sem ante quis sem. Proin ultricies volutpat sapien, nec scelerisque ligula mollis lobortis.[/vc_column_text][/vc_column][/vc_row][vc_row wrap_container="yes" el_id="third" el_class="mb-4"][vc_column][vc_column_text]
<h2 class="mb-2"><strong class="font-weight-extra-bold">Third</strong> <span class="font-weight-normal">Section</span></h2>
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Curabitur pellentesque neque eget diam posuere porta. Quisque ut nulla at nunc <a href="#">vehicula</a> lacinia. Proin adipiscing porta tellus, ut feugiat nibh adipiscing sit amet. In eu justo a felis faucibus ornare vel id metus. Vestibulum ante ipsum primis in faucibus orci luctus et ultrices posuere cubilia Curae; In eu libero ligula. Fusce eget metus lorem, ac viverra leo. Nullam convallis, arcu vel pellentesque sodales, nisi est varius diam, ac ultrices sem ante quis sem. Proin ultricies volutpat sapien, nec scelerisque ligula mollis lobortis.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Curabitur pellentesque neque eget diam posuere porta. Quisque ut nulla at nunc <a href="#">vehicula</a> lacinia. Proin adipiscing porta tellus, ut feugiat nibh adipiscing sit amet. In eu justo a felis faucibus ornare vel id metus. Vestibulum ante ipsum primis in faucibus orci luctus et ultrices posuere cubilia Curae; In eu libero ligula. Fusce eget metus lorem, ac viverra leo. Nullam convallis, arcu vel pellentesque sodales, nisi est varius diam, ac ultrices sem ante quis sem. Proin ultricies volutpat sapien, nec scelerisque ligula mollis lobortis.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Curabitur pellentesque neque eget diam posuere porta. Quisque ut nulla at nunc <a href="#">vehicula</a> lacinia. Proin adipiscing porta tellus, ut feugiat nibh adipiscing sit amet. In eu justo a felis faucibus ornare vel id metus. Vestibulum ante ipsum primis in faucibus orci luctus et ultrices posuere cubilia Curae; In eu libero ligula. Fusce eget metus lorem, ac viverra leo. Nullam convallis, arcu vel pellentesque sodales, nisi est varius diam, ac ultrices sem ante quis sem. Proin ultricies volutpat sapien, nec scelerisque ligula mollis lobortis.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Curabitur pellentesque neque eget diam posuere porta. Quisque ut nulla at nunc <a href="#">vehicula</a> lacinia. Proin adipiscing porta tellus, ut feugiat nibh adipiscing sit amet. In eu justo a felis faucibus ornare vel id metus. Vestibulum ante ipsum primis in faucibus orci luctus et ultrices posuere cubilia Curae; In eu libero ligula. Fusce eget metus lorem, ac viverra leo. Nullam convallis, arcu vel pellentesque sodales, nisi est varius diam, ac ultrices sem ante quis sem. Proin ultricies volutpat sapien, nec scelerisque ligula mollis lobortis.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Curabitur pellentesque neque eget diam posuere porta. Quisque ut nulla at nunc <a href="#">vehicula</a> lacinia. Proin adipiscing porta tellus, ut feugiat nibh adipiscing sit amet. In eu justo a felis faucibus ornare vel id metus. Vestibulum ante ipsum primis in faucibus orci luctus et ultrices posuere cubilia Curae; In eu libero ligula. Fusce eget metus lorem, ac viverra leo. Nullam convallis, arcu vel pellentesque sodales, nisi est varius diam, ac ultrices sem ante quis sem. Proin ultricies volutpat sapien, nec scelerisque ligula mollis lobortis.[/vc_column_text][/vc_column][/vc_row]

Regards, P-THEMES.


Thanks for the response

You’re Most Welcome!! :)

Hi, the latest theme update doesn’t work with a Multisite setup. It causes a critical error and the site won’t load and can’t access the admin. I had to downgrade the theme back to 6.0.7 to get the website back online.

Hello, @questmarketingltd,

I am sorry but this is not our Theme issue as I am also running the multisite for testing purpose and it is working perfectly fine for me, please follow the below-listed article to update the Theme on your site, and also after that do not forget to update the Theme required and recommended plugins as well.

https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-

And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 16/12/2020. According to Envato’s support policy, renewing support is required for further support.

Thanks for your understand.

Hi Porto I´ve downloaded the package 6.1 But did not find porto-functionality plugin… Is it still included?

Hello, @unoserver,

Please read the Theme changelog carefully: https://postimg.cc/m1H3BBC2 that is the reason it is showing the following plugin needs to be updated to its latest version to ensure maximum compatibility with this theme: Porto Functionality.“ without updating the theme.

So you can not directly update it from Appearance >> Install Plugins.

And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 19/02/2021. According to Envato’s support policy, renewing support is required for further support.

Thanks for your understand.

Hello, since today I got info „The following plugin needs to be updated to its latest version to ensure maximum compatibility with this theme: Porto Functionality.“ without updating theme (version 6.0.7) is installed.

Next I updated theme manually on my test server and tried to update „Porto Functionality“ but this failed. Every update brings new problems ☹️

Hello, @rene_scrubei,

Yes, Revolution Slider’s latest version has some issues, and we are working on it and soon once the testing will be completed from our end, we will update the plugin in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution and then you can download it from here.

And if still, you will have the issue then please purchase the support extension and contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site.

Regards, P-THEMES.

Hello, thanks again for your answer.

Regarding your hint about purchasing support extension. I really would do this if not nearly every (!) update causes problems from your side. I also read changelog what can be found here: https://www.portotheme.com/wordpress/porto/documentation/changelog/ There is no notice like “disable license before updating theme” or something like this.

I maintain different WordPress sites, but none of them cause problems like this when updating.

Kind regards René

Hello, @rene_scrubei,

This is necessary because we always update our internal server as well with the latest content whenever update the Theme and the license engine is also on our internal server for verification and that is the reason it’s good to reactivate when you are updating the Theme manually. Is this make sense now?

Regards, P-THEMES.

Where can I get a manual or tutorial how to use product video thumbnail well, I would like to see a demonstration I use it but the video image is last if I have several images the video is not seen until the last image

Hello, @lpestudiocreativo,

We are working on the manual and tutorial of this feature and soon you will find it, and for now as you are using this feature, it is working fine, this is how it works, if you will set the video, it will show at very last of the thumbnail image gallery.

Regards, P-THEMES.


ok, thank you very much, I have been looking for this functionality for a long time but now that it is native it is much better, I hope that in soon updates I will also place the mobile menu, at the bottom with the riode theme, congratulations are a great friend, and with the best themes for wordpress

Thank you kindly, @lpestudiocreativo!! We are thrilled to know you are enjoying your time with Porto! Those are incredibly kind words, That is exactly what Porto and this team are all about, we do our best to be the best, We hope you are enjoying the latest update and look forward to continuing to work together!!

And correction please, Riode is not our Theme :)

My IP is blocked as spam. Can you please whitelist it please?

Hello, @mehcantu22,

I have found and whitelisted your IP, Please try again now, I am sure you will not finds this issue anymore.

Regards, P-THEMES.

Hello. I have a problem with the activation of your theme.

Your ip address is blocked as spam!!!

Hello, @xsports81,

I have found and whitelisted your IP, Please try again now, I am sure you will not finds this issue anymore.

Regards, P-THEMES.


Why doesn’t live search work when searching for products? Everything is updated. Search is enabled in the live settings. Looks for pages, but does not want products.

Hello, @NaumKo,

Please read and follow the instructions written in the below-given article, I am sure it will help you.

https://smartwave.freshdesk.com/support/solutions/articles/12000059604--29-what-is-the-difference-between-live-search-and-normal-search-and-how-to-use-both-

And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 25/12/2020. According to Envato’s support policy, renewing support is required for further support.

Thanks for your understand.

Thanks. I’m not using the plugin you mentioned. The fact is that the goods in the search are not displayed at all. At the same time, all content search is enabled in the settings.

Hello, @NaumKo,

I have tested it at my end and it is working perfectly fine for me, please once follow the below listed debugging processes one by one, and I am sure it will help you in finding the cause of the issue.

|.   Make sure you have everything up to date (Theme, Plugins, Translations files)
||.  Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and recheck if the issue persists
|V.  Check the browser dev console on errors (F12, on most if not all browsers)
V.   Double-check your own Custom CSS, or Custom Snippets in function.php is causing it

And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 25/12/2020. According to Envato’s support policy, renewing support is required for further support.

Thanks for your understand.

Is there an easy method to change the Blog sort order by Title as opposed to latest first?

Hello, @SQLGuru,

No, sorry to say that but there is no such option in our Theme for it, you can try with the Simple Custom Post Order plugin: https://wordpress.org/plugins/simple-custom-post-order/ it might help you.

Regards, P-THEMES.


There is a way to use MegaMenu in order display long main meniu on 3 columns?

Hello, @bithunt,

Please watch and follow the instructions showing in the below-given video I have created for you.

https://jmp.sh/x954ft8

Regards, P-THEMES.


Hi, I have two questions first why the cart and checkout page take header 8 for the breadcrumb not the same as the style I choose in theme options? second question why not every titles in checkout process translated also the breadcrumb in cart , checkout, order complete are not translated

Hello, @samann_h_mikhael,

Can you please try it on proxy? or on any other computer with some different internet? As I have checked it now and the support system is working fine.

Regards, P-THEMES.


Thanks it works and I send ticket to support

Sound’s Good!!
Now please be patience, once the support ticket will be resolved, you will get the reply of your support ticket.

How to use “sales notification functionality” from todays update. Could not see anything in document. What is this notification and where we can enable it ?

Hello, @tjain91,

That is the small popup notification when someone purchased the product… and you can turn this ON/OFF from Porto >> Theme Options >> WooCommerce as per your requirements.

1

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 05/03/2017. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

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