262 comments found.
Is the latest version 1.11 compatible with Wordpress 6?
Hi there,
Thanks for writing in! Since there have not been any significant changes from WP 5.8. to WP 6.0 you can update your WordPress version without any issue.
If you need any further assistance, we would appreciate if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Please can you tell me how to update the colour of ? I don’t want it set as the main theme colour – I want to be able to specify a unique colour. None of the options in the theme settings appear to work for it.
Hi there,
As we do not have enough information in order to help you, and since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
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Sorry, I pasted in code and it was stripped out of my comment. I want to update the (class) ‘menu_line’.
Resolved. After saving many times it just started working.
Hi there,
Great!
We are glad that you managed to solved!
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Please can you confirm the Default Layout Grid Breakpoints for Rev Slider for this theme? The slider in the demo import isn’t responsive in the same way your demo is, and I think these figures are off. I’d appreciate it if you could confirm these.
Hi there,
Thanks for writing in! Here you can see the Default Layout Grid Breakpoints.
We hope this helped!
Support
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Thank you very much! I also wondered whether it was possible to set the breakpoint for the mobile header to 1200px? As just above this with there is a strange duplication and movement of the menu, even through there aren’t that many menu items on my site.
Hi there,
Could you please provide us with your website URL so we can check this.
Thanks.
Support
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It’s under maintenance. I can email you the details. To where should I send them?
Hi there,
You can send us a mail providing your purchase code in it and our team will help you with this.
Possible this article can help you as well.
Support
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Hi, the preview for this theme is not available, is it just a hosting issue?
Hello,
Thank you for reaching us!
There were some minor interruptions which have been resolved in the meantime so please try to access demo once again.
Do let us know if you have any additional questions.
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Hello,
since recently I have the problem that the appointment overview appears disjointed. Depending on how many appointments are online, normally three appointments are displayed per line. At the moment there are five appointments online. The first line also shows three appointments. But in line two and three only one appointment each. This looks totally disjointed and my customer has already complained about this.
At first I thought this problem would be solved with an update of the WordPress version, the theme and the plugins, but unfortunately it is not so. The appointment overview still looks torn.
About a tip how I can solve this problem, I would be very very grateful.
Thank you very much and best regards, Wiebke
Hi there,
As we do not have enough information in order to help you, and since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
Mikado Portfolio part of
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Hey, I bought the theme and I have a question regarding the Mikado Working Hours Element. I want to translate the days (Monday- Friday, Saturday, Sunday) to another language. What is the easiest way to do this? Thanks
Hello,
Thank you for choosing our theme!
To translate/change any label inside the theme or bundled plugin please try following instructions from this article – How To Use The Loco Translate Localization Plugin. If you cannot locate some label inside the theme please try adding translation for Mikado Core plugin or other bundled plugins and search for label there.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
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Thank you so much. It helped a lot…
Support
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Is there a chance to refund if the theme does not meet my expectations after using it for 5 days?
Hi there,
Since our themes are sold exclusively on ThemeForest we do follow official Envato Market refund policy which you can check in this link.
You should know that you can always turn to our support team and you are more than welcome to submit a request at our Help Center and our support team will be happy to help regarding any theme related question. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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I’ve never had to drop a comment on themeforest but this theme has been a nightmare to work with. The site is forever having issues, too many bugs and my client is always pissed off about this.
Too bad I cannot change this theme as it would require a whole site rebuild. I am sadly stuck with this theme and it’s causing me sleepless nights.
In my timezone it’s 4am right now and I am busy fixing bugs trying to keep an angry client 
Hello there,
We are sorry that you’ve got this impression. The theme is working correctly on our local installation and as we do not have enough information in order to help you, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
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Hi,
Since updating the theme, woocommerce and wordpress, my site is giving me problems; mails wont go out for new orders and clients, also there are some outdated page templates for woocommerce and most theme widgets lost for all the page.
Any way I can get from you guys the last fully stable versions of the theme, wordpress and woocommcerce.
Best Regards.
B.
Hi,
See how widgets page changed into blocks: https://pasteboard.co/KegQvq0.png and also gives this warning: “being affected by errors”.
Most visible problems seems to be at footer (widgets) the cart icon (widget) etc.
Any ideas?
Best Regards
B.
Hi there,
Thank you for reaching us!
Please check if you’ve updated theme to the latest version (please see change log). To update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins.
Regarding widgets, this is happening because of the new WordPress update. We are aware of this issue and our dev team working hard to make a fix for all our themes (you will be notified via email when the new update is online on theme forest so you can apply this fix).
In meantime, you can change a WordPress version to the previous one (find more info here), or use another plugin that is changing widgets back to classic https://wordpress.org/plugins/classic-widgets/
Support
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Hi,
Thanks for the reply!
I’ve updated the theme to the lastest version, also updated the woocommerce and wordpress too.
Since the theme update to 1.10 my site widgets broke so I reverted both woocommerce and wordpress to older versions but still since updating the theme the widgets broke.
Right now I can’t revert back the theme to an older version.
Can you guys share a previous version of the theme, maybe the 1.9 so I can test it this works fine for widgets.
Best Regards.
B.
My Specs:
Anahata Theme: 1.10 Wordpress: 5.8 Woocommerce: 5.3.0
The editor for the widgets changed from classic to blocks, it’s not working properly so all the mikado widgets and shortcodes are not being rendered in frontend.
Hi,
Have you tried installing this plugin https://wordpress.org/plugins/classic-widgets/ ?
Please contact us through this email, include your purchase code and url of your site in the email, and our support agents will check this and assist you.
Support
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The theme is not compatible with the latest version of woocommerce. I get this error on my products page when I activated woocommerce “There has been a critical error on this website.” The url is http://subodhgyan.com/courses/
Hi there,
Please contact us through this email, and include your purchase code in the email, so our support agents can check this and assist you further.
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Good afternoon. Please can you tell me if: 1. Anahata is compatible with the new woocommerce version (5.5.0) 2. I installed states, cities and places for woocoomerce plug in but It doesn’t work properly. I select state, then city. When I select city the field state disappears and it is not possible to continue to the payment. How can I fix this? Or there is any other plug in that you recommend to include states and countries. ( we are located in Colombia) Thank you very much!
Hi there,
Our Anahata theme last stated Woocommerce plugin compatibility was with 5.3.0 version but you probably won’t experience any issues with 5.5.0 version. Feel free to update your plugin. In case you do experience certain issues you can always revert your Woocommerce plugin to it’s previous version and wait for the next theme update which will include compatibility with the latest Woocommerce version.
When it comes to 3rd party plugins as cities and places for Woocoomerce plugin, you have to understand that we didn’t and couldn’t test all plugins out there with our themes. The official plugins we provided bundled inside our theme are the ones that are tested several times before the theme was launched and we guarantee their functionality. If you’re having issues with any other plugin you downloaded yourself, please refer to the author of the plugin or the team behind it.
Thanks.
Support
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Good night, please can you tell me if this theme is comptible with This plugin: https://es-co.wordpress.org/plugins/departamentos-y-ciudades-de-colombia-para-woocommerce/ thank you very much
Hi there,
The theme is fully compatible with WooCommerce version 5.3.0 but please note that when it comes to 3rd party plugins, you have to understand that we didn’t and couldn’t test all plugins out there with our themes.
The official plugins we provided bundled inside our theme are the ones that are tested several times before the theme was launched and we guarantee their functionality.
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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Good afternoon. Please Can you help me with these issue? How can I update the anahata theme? This is the wordpress message: “Update your theme to the latest version. If there is no update available, contact the author of your theme to ask about compatibility with the current version of WooCommerce. If you have copied over a template file to change something, then you will have to copy the new version of the template and apply your changes again.” Thank you Very much.
Hello there,
Thank you for reaching us!
To update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.
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Good night, please can you tell where can I find the place-select.js file? Thank you very much!!
Hi,
We are not sure which file are you referring to. Please contact us through this email, include your purchase code in the email, and our support agents will check this and assist you further.
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Dear Sir Madam,
I have purchased your theme a while back and never had any issues with it, Now I am trying to build a new website with it and for some reason I have no front-end capabilities. I have tried to disable the code as suggested by you in one of the comments but the then the website goes into a halt and gives me a Fatal Error Screen and there is no more access to the website.
Please advise how to solve this issue?
Regards, Harry
Hi there,
Alright, please send us a mail and include your purchase code and one of our agents will assist you.
Support
Mikado Portfolio part of
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Woo Commerce is to be updated. Can you update the theme and release the latest version? thank you.
Hello there,
Thank you for reaching us!
Our dev team is working hard at the moment on updating all our themes. We don’t have any ETA when this update will come out, however, we can say that the theme is compatible with the latest version of WooCommerce.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.
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Hello, I’ve a problem with Event Calendar, only with the main page for viewing all events. This is if I use the latest version of the theme you can see here: https://www.jennifereangelo.it/eventi/ Can you help me?
The single event is seen correctly.
Greets Silvia
Hello there,
We see that you are running the latest theme version ( 1.9 ) but your Mikado Core plugin is not up to date – please navigate to Appearance -> Install Plugins, hit ‘Update’ under the Mikado Core and wait a bit. The latest version is 1.0.6.
In case you need further assistance please contact us through this email, include your purchase code in the email, and our support team will check this and help you.
Support
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Does this theme support elementor pro
Hi there,
Thanks for writing in! The theme comes with the WPBakery plugin which is more than enough to achieve anything you do see on our demo website. It is unfortunately not Elementor supported.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
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Hello. Empty space don’t work on mobile https://prnt.sc/11eosyk
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Yes, I did. And I’m waiting for an answer from you. My answer # 110334
Hi there,
Thanks, we do see that an agent has been assigned and you will for sure get an answer as soon as possible.
Thank you for your patience.
Support
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Hi guys can we update to last version of WP 5.7 ?
Hi there,
Yes, see this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360012629137-Issues-With-The-New-WordPress-5-5-5-6-and-5-7-Updates-And-How-To-Solve-Them If there’s anything else, please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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Edited: problem resolved.
Hi there,
Glad to hear this!
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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