23247 comments found.
Hi, Filters arent working in Desktop mode, Works fine in Mobile view.. Can you help?
Hello, @scubeedutech,
I have just tested it at my end on my test site and it is working perfectly fine, you can also check it on my test site as well here: https://hubdatasolutions.com/pearl/porto/wpbakerydemo-for-aizaz/shop/ and your site is on Maintainance Mode, so I am not able to check it and also it must be the cache or any third party plugin confliction issue on your site, please deactivate all the third-party plugins and check back your site after removing the server, site and browser cache, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
Hello, how can I remove the block in the lower right corner with a notification that the item has been added to the cart?
Hello, @max_z1,
You can change the type of the add to cart notification from Porto >> Theme Options >> WooCommerce >> Product Archives as per your requirements.
Regards, P-THEMES.
But how to completely remove this notification?
Hello, @max_z1,
Sorry to say that but you can not completely remove it, as there is no such option in our Theme for this, so this requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting our customization team at or hire a developer.
Regards, P-THEMES.
Okay, in that case, is it possible to at least somehow edit this text?
Hello, @max_z1,
Yes, you can translate the Text easily using Theme language files, please contact us via our support system with your site WP-Admin Login details so that we will check and provide you the best possible solution for it.
Regards, P-THEMES.
Hi, I asked before about pw-woocommerce-gift-cards that it didn’t work right and you told me it’s a third part issue . but when I change the product page from custom layout to one of the available layout the plugin works right so the problem not with the plugin but with the custom layout in the theme so please help me to solve this issue
Hello, @samann_h_mikhael,
The Custom Product Layout built with your own specification and design and that is why it is known as Custom Product Layout, and the Pre Built Layout of the Product used hooks of the WooCommerce and that is the reason it works with some plugins, so if you want to use the plugin then go with pre built layouts and if you want to use the Custom Product Layout then you have to Customize the Core files.
Regards, P-THEMES.
Hi
Contact form 7, after submitting the contact form, when I try to submit the same form again, the form does not work.
Hello, @DijitalVarliklar,
Form does not work? means, Can you please share the screenshot of your issue for my better understanding and explain it a bit more clearly, so that I’ll check and help you out in solving your issue.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 13/06/2019. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
...
After the “This field is required” warning appears. The warning “This field is required” keeps appearing even though I have entered the values. Also, when I click the “Submit Form” button, it doesn’t work. And I can’t submit the form.
Although I have entered a value in the form, the “This field is required” warning still appears as you can see from the screenshot in the link below.
https://prnt.sc/139nnnxThis issue was not present in previous versions of the theme. I have this problem in the latest version of the theme 6.1.0.
Hello, @DijitalVarliklar,
This seems to be the contact form 7 plugin latest version issue, can you please downgrade the version of the contact form 7 plugin and check back the result? If the issue will not there with the old version of the plugin then it means the issue is with contact form 7 latest version and you have to wait till they will fix the plugin issue.
Regards, P-THEMES.
In business-consulting3, how do I remove the mouse effect?
Hello, @neyona,
Which mouse effect you are talking about? Can you please share the screenshot so that I’ll check and help you out in solving your issue.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 28/12/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello! sir i’m using /shop8 unfortunately i delete the html code https://prnt.sc/138itoq please provide me the code thank you!
Best Regards!
Hello, @kashfulecommerce,
Please find the requested code listed below:
<div class="background-color-dark text-center text-color-light position-relative py-3 d-none"><div class="container">Get Up to <b>40% OFF</b> New Furniture Deals <small>* Limited time only.</small></div></div>
Regards, P-THEMES.
Hello! sir after updated the theme then it’s not working on my theme but i don’t understand where is the problem. i purged all the cash but don’t work. https://prnt.sc/139tm72
then i try to deactivate the code and again try to active now my purchase code is not activate it’s showing ” Error Connecting To Envato API, Please try again latter”
Hello, @kashfulecommerce,
1. For that we have to debug it on your site and you have to contact us via our support system with your site WP Admin Login details but after purchasing your support extension because your 6 months of support period is expired from 20/02/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
2. For License activation issue: Please go to Porto >> Theme License and try to activate the Theme again from there, if it will still not work for you then please try the below-listed solutions one by one.
It’s because your local environment can not access to our servers https://portotheme.com & sw-themes.com
Please try to ping our servers and let us know if it works? If the above addresses are blocked by your hosting provider and your site does not ale to request these addresses then you have to ask your hosting provider to remove the restrictions and solve this for you.
OR
Please enable curl extension from the server this will fix your issue. This extension is required for the registration process.
OR
The issue mostly occurs when the server has any kind of restriction and do not allow you to communicate your server with our internal server for activation, so please ask your hosting provider to remove all sorts/kinds of restrictions from your account and deactivate the firewalls for some time until you activate the theme.
I hope that helps.
Regards, P-THEMES.
Problem number 2 is solved according to your suggestion thank you so much… but 1st problem is hurt me
Hello, @kashfulecommerce,
As I told you, For that we have to debug it on your site and you have to contact us via our support system with your site WP Admin Login details but after purchasing your support extension because your 6 months of support period is expired from 20/02/2020. According to Envato support policy, renewing support is required for further support.
Regards, P-THEMES.
Hello. How are you?
Hello please remove my old domain from purchase code. Now I have other domain. Can you help me out?
Thanks.
Hello, @haegger,
I have reset your purchase code, now you can use the same purchase code for the registration of your theme.
Regards, P-THEMES.
Hi,
Your ip address is blocked as spam.
I have a problem updating the template. “Error: Your ip address is blocked as spam!!! ”
Thanks for fixing the problem.
Hello, @Mickael13,
I am sorry I am not able to locate your IP in our Database, Please go to Porto >> Dashboard and deactivate the Theme from there and then again try to activate the Theme with the same purchase code and if finds the same issue then please share your site WP-Admin Login details and purchase code PDF file with us via our email newsmartwave@gmail.com so that our experts will check and solve this issue for you on your site.
Regards, P-THEMES.
Hello,
I wrote to you 3 days ago because my IP address is indicated as SPAM in my dashboard. I deactivated, reactivated. It still doesn’t work, I sent an email 3 days ago. No return. Please, can you help me out. Thank you.
Hello, @Mickael13,
I have found and whitelisted your IP, Please try again now, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
Hi, i have build a header in templates and put condition on all pages but it doesn’t show. I’m using Elementor page builder.
link https://super-cabin.comHello, @Jassim93,
Please make sure that you have set the Header as “Header Builder in Porto Template Builder” from Porto >> Theme Options >> Header >> Header Type, and if yes then please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
i have used same method to create header but still issue is not fixed.
how i send you a login credentials then you can see and fix the issue. its MOST URGENT*
i have sent login credentials to support. please solve my issue ASAP.
Hello, @Jassim93,
Ok, Now, please be patience, once your support ticket will be resolved you will get the reply to your support ticket.
Regards, P-THEMES.
Hi, i´m having issues with the demo content. I follow all the steps but at the end it doesnt look like the demo you show on your site. I need support with it. I choose the demo Shop 21.
I decided to unistall it
Hello, @Blizk,
This is your site SSL certificate issue, please read and follow the instructions written in our Theme Documentation here:
https://www.portotheme.com/wordpress/porto/documentation/faq/site-distort-because-of-mixed-content-ssl-certificate-issue/
Regards, P-THEMES.
Hello, @crusty450,
This is because whenever you will save setting from Theme Options, it will override the particular file with new changes and it appears on your site, this is how it works, please read this article:
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
Regards, P-THEMES.
Thank you.
You’re Most Welcome!!
Hello – I purchased this theme a while ago and activated it on a Wordpress installation. We decided to go another direction and that Wordpress server was shut down before we ever went “live”. Now, we’d like to move forward with using this theme for the same site, but it’s giving me a “code was already used” error. Any way to release the code (domain is one27.co) so I can properly use the purchased theme again? Thanks!
Hello, @neatlee,
I have reset your purchase code, now you can use the same purchase code for the registration of your theme.
Regards, P-THEMES.
Thank you so much for the quick response and assistance. Ya’ll rock, looking forward to finally using the theme!
You’re Most Welcome!! 
Hi, I am running 5.4.6 version of Porto theme on my WordPress website. Due to some design changes of the new theme I don’t want to update my theme but today I received an update for “Porto Functionality” plugin which I did and after that the Porto Blocks have been disappeared. Can you please guide me how can I bring the blocks back without updating the theme? I am a developer myself so a brief guide would be enough for me to bring it back. Looking forward to hearing from you.
Thanks
Hello, @isa_aydin,
Please delete the Porto Functionality plugin from your site, and then extract the old version of the Theme you are using on your site onto your computer, and go to porto/inc/plugins and you will find porto-functionality.zip file there, you have to install that plugin on your site manually from WP-Dashboard >> Plugins and it will work for you and do not update the plugin before updating the Theme.
Regards, P-THEMES.
Because I cant update Porto Functionality, I deactivate the theme. but i can’t activate it again because it’s says my ip is blocked as spam. I will send you my login. Regards!
it’s my website www.bakerindo.id.
Please help soon. Because the website is running to public
Hello, @vaskodagama54,
I have found and whitelisted your IP, Please try again now, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
Hi, When I update Porto Functionality, The system said Your ip address is blocked as spam!!!
Please help for solving the problem.
Hello, @vaskodagama54,
I have found and whitelisted your IP, Please try again now, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
Hello with the new video feature on product video thumbnail I would like to know if it is possible to insert videos via external links instead of uploading videos to my site. For the rest congratulations for the work this theme is fantastic
Hello, @dragonfra,
No, Sorry to say that but this is not possible, you have to upload the video to your site, and then you have to add/insert the URL into the product for video thumbnail, this is how it works.
Regards, P-THEMES.
PORTO Theme – Deprecated: Elementor\Scheme_Typography is deprecated since version 2.8.0!
Getting error message in header when running PORTO + Elementor. Help!
Hello, @labradorpierce1,
This seems to be the Elementor issue, Please read this thread from Elementor Support Forum: https://elementorforum.com/threads/deprecated-elementor-scheme_typography.6016/
Regards, P-THEMES.
Hi, I use portfolio masonry layout but the images appears without horizontal padding .the image take left 580px instead of 600px so the left image cover part of right could you please help me .
Hello, @samann_h_mikhael,
We have to check it on your site, please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and provide you the best possible solution for it.
Regards, P-THEMES.
Hi!! Where can I change h1 that there is set up with the logo: h1 class=”logo logo-transition”... Thanks!!
Hello, @molismedia,
Please read and follow the instructions written in the below given article:
https://smartwave.freshdesk.com/support/solutions/articles/12000067271--42-how-to-change-logo-h1-tag-in-porto-wordpress-
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 16/12/2020. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
Since the automatic update my website is not working anymore. How can I downgrade to the version? And any idea how I can turn off the automatic update?
Hello, @Giftedagency,
There is no automatic update of our Theme, and also you have to contact your hosting provider and ask to run the backup of your site before the update, there is no other way.
Regards, P-THEMES.
