216 comments found.
hi i have some error load more is not working
This is general query comment section. Can you please open a support ticket here with site url and temporary admin access : https://support.themewinter.com/support-center/ It will be easy to monitor the support request.
Regards.
I tried to upload the update ” Version: 1.1.8 (23 August 2021) ” from Add Themes -> Upload theme but it return with error “Missing a temporary folder.” that happen with instive latest version only also we tested it to install it as a new template on another wp but same issue.
Hi risecompany,
We check the issue on our side didn’t find any issue like this. For update the theme please follow the article.
https://support.xpeedstudio.com/knowledgebase/get-notify-and-update-theme-automatically/Further assistance please use our support desk:
https://support.themewinter.com/support-center/
It will be easy to monitor the support request.
Regards.
Thanks, the issue was from hosting server, It’s OK now.
“Missing a temporary folder.” Issue with latest update version while uploading it.
Sorry can you please clear it more. What is the folder name, we didn’t remove any folder from the previous version of the theme.
Regards.
Thanks, the issue was from hosting server, It’s OK now.
Hello, I’m having a hard time locating where you’d change the logo when someone is looking at the menu in mobile view. It still says “Instive” instead of the logo in the header. Where do I change this?
Please, use Header Logo Settings from Header Builder : http://demo.themewinter.com/wp/docs/instive/#e-header-l
For further assistance please use our support desk: : https://support.themewinter.com/support-center/
It will be easy to monitor the support request.
Regards.
Hello, I’m looking at all options for Insurance templates and saw yours. I will probably propose it to my client to choose among others but I wanted to know if you have an admin demo? There’s a section with READY TO START SAVING MONEY? and a form at the left for HOME ONE demo, I just wanted to know how it’s working on the backend and if things can be removed such as the option “Already member? sign in”, changed in terms items present in the form and added in terms of for example phone number, etc.
Sorry we are not providing any access to check the demo.
Please, follow the doc to get some idea : http://demo.themewinter.com/wp/docs/instive/#e-header-l
Yes, you can easily modify the form as you want. The form build with Contact Form 7.
Regards.
Dear sir, I installed theme but after that i can not install the extension “Backup & Demo Content” . It error “Failed to access Github repository “ThemeFuse/Unyson-Backups-Extension” releases. (cURL error 60: SSL certificate problem: certificate has expired)
Failed to access Github repository “ThemeFuse/Unyson-Backups-Extension” releases. (cURL error 60: SSL certificate problem: certificate has expired)
Please help me
Can you please make sure php CURL enable on your server.
Also, Please, Open a support ticket here with site url and temporary admin access : https://support.themewinter.com/support-center/
Our support team can help you to install demo data, in this situation.
Regards.
Hi, I have updated the theme to 1.1.7, Elementor to 3.2.5, and Instive Essentials to 1.7 and my site still breaks some pages and won’t load Elementor when Instive Essentials is activated, but won’t show other pages and content when Instive Essentials is deactivated.
Please, hard refresh your browser and clear all cache.
If you are checking with Google Chrome, please check with Firefox. Chrome Cache issue is horrible.
Let us know the result. Regards.
can we change theme colors, i mean the blue color areas of theme shown in preview.
Yes, Also please note that From theme option you can change most of the color.
But in this days as we are using Elementor Builder So, for some color you need to change Manually like : Section Color, Sub Heading etc.
With that you can change all color of this theme. Best Regards.
Hi There do you have any service for installation?
Thanks for your query. Installation is free.
After purchase just open a support ticket here : https://support.themewinter.com/support-center/
Regards.
Hello, great theme!! I imported the demo content and for the homepage it says “woops, no slides found”. How do I import the main slider for the homepage so it shows here? The one from the main demo. Thanks!
The slider should be on installation time. Can you please make sure Revolution Slider active on Plugin area.
If not work Please, Open a support ticket here with site url and temporary admin access : https://support.themewinter.com/support-center/
Our support team will check the issue.
Regards.
Hi there, I wanted to make some changes to my website and can’t get Elementor to work 
It tells me it’s loading but then nothing happens. What could be the issue? Kind Regards Alex
Please, make sure all plugins are up to date. Like : Elementor, our theme all.
Elementor loading issue can be fix various way.
1st : Make sure your memory limit 512M 2nd : Follow the below doc : https://elementor.com/help/cant-edit-with-elementor/
Let me know the update. Regards.
Ok, so I have done all of this and checked and it’s still not working. If I disable plugins then it works but the website is scrambled afterwards. What do I do?
Please, Open a support ticket here with site url and temporary admin access : https://support.themewinter.com/support-center/
Our support team will check the issue.
Regards.
The problem is my support has expired and I don’t want to buy the license again for an Elementor Problem. Od should I ask Elementor Team if they can help?
Mail me your site url and admin access here : themewinter@gmail.com
Hello Support, How do we edit the Header offcanvas? I can’t find its template and tried searching here, can’t find the info either.
Site is at http://lifeco.mbuna-inc.com
Please, check the doc : http://demo.themewinter.com/wp/docs/instive/#line3_2_1
For further assistance please open a support ticket here : https://support.themewinter.com/support-center/
It will be easy to monitor the support request.
Regards.
Hi, when we purchase & install, do we get all the images and graphics installed that are in the demo? Or do we have to buy the graphics separately?
Yes, you will get all images look like demo. You don’t need to purchase any graphics.
Regards.
hi, i’m trying to create a mega menu for the theme but it doesn’t seem to reflect on the menu area.
Please, Open a support ticket here with site url and admin access : https://support.themewinter.com/support-center/ Our support team will check the issue.
Regards.
hello,, great theme. I’m trying to edit the slider revolution for mobile but the changes do not reflect on the mobile browser. how do i get it to work?
Please, check their documentation : https://www.sliderrevolution.com/manual/checking-to-ensure-modified-content-is-still-responsive/
and search responsive on video tutorials : https://www.sliderrevolution.com/video-tutorials/
Hope it will help. Regards.
Hi, is this price of 35$ monthly based or?
Update and Download lifetime.
But support is 6 months with $35
Olá, boa noite, O suporte de vocês para abrir um ticket, está com erro na abertura. Mas de qualquer forma estou abrindo uma mensagem aqui, no meu elementor não está funcionando devido ao ElementsKit Lite. Como proceder com este caso? Já limpei o chache e atualizei a versão do tema, mas continua com problema.
Sorry, we can’t understand your language.
Please, Open a support ticket here with site url and admin access : https://support.themewinter.com/support-center/ Our support team will check the issue.
Regards.
Hello, good evening, Your support for opening a ticket, has an error opening. But anyway I am opening a message here, in my elementor it is not working due to ElementsKit Lite. How to proceed with this case? I already cleaned the chache and updated the version of the theme, but it still has a problem.
Hello, good evening, Your support for opening a ticket, has an error opening. But anyway I am opening a message here, in my elementor it is not working due to ElementsKit Lite. How to proceed with this case? I already cleaned the chache and updated the version of the theme, but it still has a problem.
mail me your site url and admin access here : themewinter@gmail.com
Hello. I want to buy this theme. Is it compatible with Woocommerce?
Sorry yet we didn’t add WooCommerce compatibility. Thanks for you notice. We will do it in this week.
Regards.
Hi , I just downloaded the theme update . Is it 1.1.1 still ?Theme not working with elementor plugin update. Current version is Version 3.0.14. I tried to update to version 3.1.4 and it is not working already . Is it because of theme or is it bug with elementor ?
Thanks
Please, check item description page for changelog : https://themeforest.net/item/instive-insurance-wordpress-theme/24690633
Current version 1.1.6.
