23247 comments found.
Is Porto support down? Trying since yesterday but in vain.
Hello, @unitedthree,
Really sorry for the inconvenience, yes it was some issue with the server yesterday and we have fixed it now, please check again after removing your browser cache, it is working fine now: http://portotheme.com/support
Regards, P-THEMES.
why I get this error message when I create the child theme *Sorry, you are not allowed to access this page. and this error message pops up *Porto Child The parent theme is missing. Please install the “Porto” parent theme.
Hello, @suhailnowfer,
Please reset your WordPress and Install the Theme again by following this video: https://www.portotheme.com/wordpress/porto/documentation/installation-video/ and then go to Porto >> Dashboard and activate the Theme again with same purchase code and then try to create the Child Theme, I am sure it will help you in solving your issue and if not then please contact us via our support system with your site WP Admin Login details so that we will check and solve it for you on your site.
Regards, P-THEMES.
Hello, since I installed the template we noticed that the site titel could not be changed, the change was simply not saved
Hello, @inagraphix,
Can you please share the screenshots of your issue and your site live URL as well and also please elaborate your issue more clearly for my better understanding so that I’ll check and help you out in solving your issue.
Regards, P-THEMES.
Hello Support Team, I see Porto Documentation is not working. Why and when this will be available?
Hello, @erssbehera,
Really sorry for the inconvenience, yes it was some issue with the server yesterday and we have fixed it now, please check again after removing your browser cache, it is working fine now: https://www.portotheme.com/wordpress/porto/documentation/
Regards, P-THEMES.
I have a similar issue to this comment: https://themeforest.net/comments/26417826
When trying to edit an article I get this error: Failed to load plugin url: http://mydomain.com/wp-content/plugins/porto-functionality/shortcodes/assets/tinymce/shortcodes_4.js
Hello, @ravokit,
Please make sure that you are using the very latest version of the Theme and Plugins, and you have updated the Theme and plugins properly as well, if yes, then please follow the below listed debugging processes one by one, I am sure it will help you in finding the cause of the issue.
|. Make sure you have everything up to date (Theme, Plugins, Translations files)
||. Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce, Porto Functionality and Page Builder plugin and recheck if the issue persists
|V. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing itAnd also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 20/03/2018. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
Why pop-up theme template is missing on my documents? please advise. Is there any license key for WPBAKERY?
Hello, @althikapackagingllc,
Please make sure that you have updated the Theme and Theme required plugins as well as Porto Functionality. If yes then please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site.
&
You can always get the latest updates of the Premium plugins with the Theme update in Theme Package OR You can download the latest plugin from here:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And there is no need to activate or purchase the new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.
So no need to activate it, just ignore the message and feel free to use it.
You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.
Regards, P-THEMES.
hi, im trying to force my website from http to https. but when i change the ssl, now all the layout seem not right. the font also not right.. please let me know what should i do?
Hello, @blank81,
Please read and follow the instructions written in our Theme Documentation here: https://www.portotheme.com/wordpress/porto/documentation/faq/site-distort-because-of-mixed-content-ssl-certificate-issue/
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 18/09/2019. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
Hello, if the contact form has a verification error on the first submission, I ran into this issue in version 5.4.1 of contact form 7 when resubmitting the form.
Removing this code from Porto> theme.js file, the form works.
$ (’. wpcf7form .wpcf7submit’). on (‘click’, function (e) (if ($ (this) .closest (‘form’). hasClass (‘processing’)) (e.preventDefault (); return false;} $ (this) .closest (‘form’). addClass (“processing”);});
$ (document) .ajaxComplete (function (t, e, i) ( $ (’. wpcf7-form.processing’). removeClass (‘processing’); });
This code prevents the contact form from being submitted if there are verification problems on the first delivery attempt.
Is there a security issue when we remove this code from the Porto> theme.js file? Or will the corresponding Porto update come?
Hello, @DijitalVarliklar,
If removing the above code solved your issue then you can go with it, and also for you I’ll forward it to our development departement for testing it in deep and if finds the issue then try to solve it with the upcoming update of the Theme. Thanks for your understanding.
Regards, P-THEMES.
Hi there, Since I updated the theme to 6.1.0 the mini cart is breaking, specially the off canvas one no longer working! help!
Hello, @YSALI,
This is not our Theme issue, if you check your site console you will find the cause of the error: https://postimg.cc/RWvLJ8ps and that is the reason for your site break, please deactivate all the third-party plugins including the cache breeze plugin as well and if you are using the Child Theme then activate the Parent-Theme and finally check back your site after removing the browser cache.
Regards, P-THEMES.
Where do I find Google ReCaptcha settings within the plugin or do I need to setup the plugin separately?
Hello, @shaffiahmed,
Sorry to say that but there is no such functionality provided by the Theme, you have to try with any third party plugin which better meets your requirements.
Regards, P-THEMES.
Guys.. the documentation does not work. I get a 404 error. What’s wrong and where do I find it.
Hello, @shaffiahmed,
We are sorry for the inconvenience, we have some issues with our server from the service provider and we are working with them to get it fixed as soon as possible, so please be patience and we will notify here on the comments section once this issue will get resolved.
Regards, P-THEMES.
But it’s all of them ( all pages)
Hello, @yaronelh,
We are sorry for the inconvenience, we have some issues with our server from the service provider and we are working with them to get it fixed as soon as possible, so please be patience and we will notify here on the comments section once this issue will get resolved.
Regards, P-THEMES.
any other way to access documentation, I need to know how to create wave at the top of an element
Hello, @yaronelh,
The issue has been resolved and the documentation is working fine now 
, Please check it after removing your browser cache: https://www.portotheme.com/wordpress/porto/documentation/
Regards, P-THEMES.
what happened to the themes it does not look like in the preview
Hello, @suhailnowfer,
This is not our Theme issue, but this is your site SSL certificate issue, please see this screenshot: https://postimg.cc/VJ7LBr4y so please login to your WordPress site backend, and go to Settings >> General and make sure to set the site URL as HTTPS from there, save changes and check back your site after removing the browser cache.
Regards, P-THEMES.
I can not update porto functionality at all. my website is www.safedrivesolutions.ca
Hello, @abdelgrosso,
Please go to Porto >> Dashboard and deactivate the Theme from there and then again activate the Theme with the same purchase code and then after that you have to go to Appearance >> Install Plugins and update/install the plugin from there, I am sure you will not finds this issue anymore and if yes then please contact us via our support system with your site WP Admin Login details so that we will check and solve it for you on your site.
Regards, P-THEMES.
Hello, I’m trying to access the support page, but a 404 error appears. I have a problem with the theme port. there is a spacing on the sides of the top banner that I cannot remove. I would like to know how to make the image fill the entire column space without side spaces
Hello, @sambali,
We are sorry for the inconvenience, we have some issues with the support forum from Freshdesk and we are working with them to get it fixed as soon as possible, so please be patience and we will notify here on the comments section once this support system issue will get resolved.
And please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
@media (min-width: 1200px){
.home-slider .porto-ibanner img {
width: 100% !important;
}
}
Regards, P-THEMES.
Support is not working! The link does not exist
Hello, @Laurentziu2,
We are sorry for the inconvenience, we have some issues with the support forum from Freshdesk and we are working with them to get it fixed as soon as possible, so please be patience and we will notify here on the comments section once this support system issue will get resolved.
Regards, P-THEMES.
Hello, Porto functionality plugin is not work saying ```The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature``` what does that mean? and what do i need to do pls?
Hello, @biormarcus,
Please go to Porto >> Dashboard and deactivate the Theme from there and then again activate the Theme with same purchase code and then after that you have to go to Appearance >> Install Plugins and update/install the plugin from there, I am sure you will not finds this issue anymore and if yes then please contact us via our support system with your site WP Admin Login details so that we will check and solve it for you on your site.
Regards, P-THEMES.
On every WooCommerce install I have running Porto as the theme, there is now an extra text box above the page when you try to add a new product. It even pushes the Wordpress left side menu down. This occured after the latest update. There is a note below the field ” ex. [video src=”url.mp4” poster=”image.jpg”]”. Once the product is added, it goes away.
After some troubleshooting I’m confident that it’s the new Porto Video Thumbnail that was added. The HTML is:
Video Shortcode
<textarea id=”porto_product_video_thumbnail_shortcode” name=”porto_product_video_thumbnail_shortcode” spellcheck=”false”></textarea> <label for=”porto_product_video_thumbnail_shortcode”>ex. [video src=”url.mp4” poster=”image.jpg”]</label>This box appears above the screen options/help dropdowns. When will this be fixed?
Hello, @bhoudek,
I have tested it at my end on my test site and do not finds such issue and nor any of the other customer reported such issue, so it means the issue is only on your site, please first follow the below listed debugging processes one by one, I am sure it will help you in finding the cause of the issue and if not then we have to debug it on your site and for that you have to contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site.
|. Make sure you have everything up to date (Theme, Plugins, Translations files)
||. Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and Theme required plugins recheck if the issue persists
|V. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing it
VI. If you are using the Child Theme then activate the Parent-Theme and check back.Regards, P-THEMES.
I purchased another license so I could test this on a clean install. All I have installed on this is Porto and WooCommerce. Same issue. Contact me for login details and you can see for yourself. This started after the latest update. I own 75 licenses and have WooCommerce on numerous installs. The issue is happening on every single one of them.
Hello, @bhoudek,
Ok, then please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
The header on my woocommerce categories does not match the header on the homepage or any pages I created myself .. It looks broken how do I fix that? please help me thank you.
Hello, @moshalawa,
I have just checked your site now and it is working perfectly fine on categories pages as well, please see the below-given screenshots, it must be the cache issue at your end nothing else.
https://postimg.cc/t746WRY0
https://postimg.cc/dL7TNW24
https://postimg.cc/ppg5wDkx
https://postimg.cc/YvYLMhyF
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 01/03/2020. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
Hi, I have 5 filters(with AND condition) in the woo category sidebar, In Mobile and Tablet view, every time an option is choosen in a filter, the navigation bar goes off and results are shown, once again i need to click filter icon to choose the second filter option and so on. How to stay in the filter page till i finish filtering?
Hello, @scubeedutech,
Sorry to say that but this is not possible, On Mobile and Tablet view, when you click on the filter it will run the AJAX and show the result accordingly and will close the sidebar automatically for showing the result on screen, this is how it works and this is the default functionality of the Theme, you can not change it except core customization.
Regards, P-THEMES.
