23247 comments found.
Hi,
In the post ‘Image Carousel’ is there anyway to automatically have the images inside the carousel crop to the same sizes? Currently when adding images in of different sizes they don’t adhere to any sort of ratio.
Thanks
Hello, @BreakoutUK,
No, Sorry to say that but this is not possible, as there is no such option for it, you have to upload and set the same size of the images and then it will work for you fine.
Regards, P-THEMES.
Hi, In Mobile view, the filters appear below the results, How to make them appear above products/results? I dont want toggle and side navigation menu option.
Hello, @scubeedutech,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
@media(max-width: 991px){
.main-content.col-lg-9 {
order: 1 !important;
}
.col-lg-3.sidebar.porto-woo-category-sidebar.left-sidebar {
order: 0 !important;
}
}
Regards, P-THEMES.
I bought this item but i see this message.
Your ip address is blocked as spam!!!
Hello, @selmand,
I am sorry I am not able to locate your IP in our Database, Please go to Porto >> Dashboard and deactivate the Theme from there and then again try to activate the Theme with the same purchase code and if finds the same issue then please share your site WP-Admin Login details and purchase code PDF file with us via our email newsmartwave@gmail.com so that our experts will check and solve this issue for you on your site.
Regards, P-THEMES.
Hello to @all P-Themes Customers…
We have an announcement, we are shifting our support forum to zendex now, and from today all the Customers are transferring to zendex, the support system URL is: http://www.portotheme.com/support/ we have already sent the activation account email to all of our customers, but if any of the Customer did not get the activation email then the customer has to try with the old login credentials and if the old login credentials are not working for any of the customers then the customer has to create a new account on the new support forum, and if still face some issue then please write us via our email newsmartwave@gmail.com with the purchase code PDF file for the verification so that we will check/verify and create the new account for our Customers…
Our first priority is to provide our best services to our Customers, Stay Blessed and Take Care…
Thanks to @all for your understanding.
Hi, my credentials (email and password) for sing in to open support ticket don’t work anymore. Why? I have still 3 months of support remaining and I didn’t change neither email nor password. Thank fo help.
Hello, @yanito7,
Please read our new announcement just below your comment: https://themeforest.net/comments/26698886
Regards, P-THEMES.
The “Woocommerce” plugin creates duplicates in the drop-down list during the live search. Tell me, do you know why this happens? Thanks.
The issue is resolved.
Sound’s Good!! 
beginning to be sorry for buying this theme,, what’s with all the bugs?
first there was the activation issue, then the documentation went down, now that the documentation works I can see it’s full of misspellings and its short nature makes it pretty useless to get any valuable information from.
- In any way this new BUG is that there is no Shape dividers in the drop down
how do I fix this? Screenshot—> https://i.imgur.com/GwFuEvR.png
update… neither the top shape divider, nor the bottom shape divider section work at all
Not even with custom code, they cannot even be saved
please advise
Hello, @yaronelh,
Sorry for the inconvenience but this is not true at all, we have the detailed documentation with some video guides as well, and the issue you are facing is not the Theme bug but this might be the setting issue, and I am not able to check your screenshot, it’s not working for me, so please contact us via our support system with your site WP-Admin Login details so that we will check it for you and help you out in solving your issue.
Regards, P-THEMES.
please check the link again it does work, what type of setting could cause an entire section to stop working, and still appear in the interface
It will be interesting to know
Hello, @yaronelh,
It was some issue with the hosting company with our documentation and it has been fixed now… if that kind of issue will appear again then please always be patience and try to contact me here…
And regarding your other issues, please contact us via our support system with your site WP Admin Login details so that we will check it for you and provide you the actual cause.
Regards, P-THEMES.
With the latest update the home page has totally changed, I would like to kindly advise you on how to recover it
Hello, @WebColly,
I have just checked your site home page and it is working perfectly fine at my end, please see this screenshot: https://postimg.cc/QK848z4D it must be the cache issue at your end nothing else.
Regards, P-THEMES.
Hi there,
I’m planning to design a WooCommerce website with more than 700 products by using Porto theme. Do you recommend to use WordPress + WooCommerce for this kind of large website?
Thank you!
Hello, @ThilinaSampath,
Yes, Porto WordPress is super fast ecommerce theme and it has all the functionalities needed for the grand store, so you can go with it and it will work for you smoothly
Regards, P-THEMES.
I have a single site license. Can i use the same license for my sub domain also?
Hello, @xshaaaan,
No, This is not possible for one single license for one single site/domain/IP, this is Envato policy and you may wish to confirm from them as well.
Regards, P-THEMES.
Porto theme New update add some new function which is make our site more professional and more speed. Among them “Sales Popup Content” it’s very useful for everyone. And we want in future we’ll get more functionality
Awesome! We love hearing this, @kashfulecommerce!!! We count it a great honor that you are using Porto Theme and look forward to continuing to work together and surely there are many exciting days and features ahead Cheers!
documentation link is not working. I got 404 error for all pages.
Hello, @jeffly509,
Really sorry for the inconvenience, yes it was some issue with the server yesterday and we have fixed it now, please check again after removing your browser cache, it is working fine now: https://www.portotheme.com/wordpress/porto/documentation/
Regards, P-THEMES.
Hi Team,
Can you please tell me how to change the project name background color and link background color on project of a project portfolio.
https://i2.paste.pics/fec672b62765777191a5494df2426415.pngThank You
Hello, @yatin,
1. Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache and you can change the color in the given code as well.
span.word-rotator-items.has-bg {
background-color: red !important;
}
2. Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache and you can change the color in the given code as well.
html .thumb-info .thumb-info-action-icon-dark, html .thumb-info .thumb-info-action-icon-dark:hover {
background-color: red !important;
}
Regards, P-THEMES.
Hello, @yatin,
Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache and you can change the color in the given code as well.
.portfolio-item .thumb-info:hover .thumb-info-title {
background: #14568a !important;
}
Regards, P-THEMES.
I want to buy this theme but there is no “Buy Now” button on shop page. There is only Add To Cart. Can I add “Buy Now” on sop page?
Hello, @sinin,
First of all, thanks for showing your interest in Porto WordPress
No, sorry to say that but there is no such option in our Theme for adding Buy Now button, so you can try with any third-party plugin which better meets your requirements.
Regards, P-THEMES.
Thanks
You’re Most Welcome!!
The theme is overloaded the php memory, even I have set it php memory of 1gbs, it still making it run out of memory,
and when I switch back to twenty twenty, it become normal again
Hello, @gsw85,
This is not our Theme issue but this seems to be your site any third party plugin issue or from your WP core, please deactivate all the third party plugins and check back your site after removing the browser cache, If the issue will still presist then please contact us via our support system with your site WP Admin Login details and CPanel Login details so that we will check it for you on your site.
Regards, P-THEMES.
404 error.
Hello, @AdriaanCo,
First of all, thanks for showing your interest in Porto WordPress
Really sorry for the inconvenience, yes it was some issue with the server yesterday and we have fixed it now, please check again after removing your browser cache, it is working fine now: https://www.portotheme.com/wordpress/porto/documentation/
Regards, P-THEMES.
Hi, my website is Multilanguage , in login page the link of lost password is not right in the Arabic language I don’t use plugin for login could you please help me
Hello, @samann_h_mikhael,
Please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and provide you the best possible solution for it.
Regards, P-THEMES.
Hi, I want to ask about the CSS skeleton loading which show the page structure until finish loading I’m using custom product page but the skeleton appears is the default one can I know why ?
Hello, @samann_h_mikhael,
Yes, the custom page have customly built all the things, and that is the reason the default Theme Options does not work with it, If you want to use that option then you have to go with the default layout of the product.
Regards, P-THEMES.
Hi, I want to ask about color filter used in the theme , is it part of theme ?
Hello, @samann_h_mikhael,
Yes, it is the part of our Theme, please watch this video I have created for you: https://jmp.sh/Fd7K6ti
Regards, P-THEMES.
thank you so much , but I also want to know how to add the color filter widget in sidebar
Hello, @samann_h_mikhael,
First of all, you have to create attributes as color and set color for those attributes from WP-Dashboard >> Products >> Attributes, after that you have to assign that color attributes to your site products and then you have to go to Appearance >> Widgets >> Woo Category Sidebar and set/insert the Filter Product By Attribute widget under it, save changes and check back your site after removing the browser cache.
For further info, please contact us via our support system so that our experts will help you.
Regards, P-THEMES.
Porto Documentation is not working!
Hello, @unitedthree,
Really sorry for the inconvenience, yes it was some issue with the server yesterday and we have fixed it now, please check again after removing your browser cache, it is working fine now: https://www.portotheme.com/wordpress/porto/documentation/
Regards, P-THEMES.
