23248 comments found.
Friends, I’m having a hard time changing the color of the phone’s menu. I made the changes through the Mobile Menu, but it hasn’t changed. Can you send me a CSS code to put in the CSS customization? Wait.
Hello, @bellaflex,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
#nav-panel .accordion-menu>li.menu-item>a, #nav-panel .accordion-menu>li.menu-item>.arrow {
color: #fff !important;
}
#nav-panel .accordion-menu .sub-menu li:not(.active):hover>a {
background: #000 !important;
}
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 30/05/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
thank you
You’re Most Welcome!!
When updating the theme the message appears: ”Your ip address is blocked as spam!!!”
The domain is https://www.vapeosur.cl
Please could you help?
Thank you
Replied your duplicate comment here: https://themeforest.net/comments/26707187
I have a problem. “Your ip address is blocked as spam!!! ”
The domain is https://www.vapeosur.cl
Please help me for fixing this problem. Thank you.
Hello, @vapeosur,
I am sorry I am not able to locate your IP in our Database, Please go to Porto >> Dashboard and deactivate the Theme from there and then again try to activate the Theme with the same purchase code and if finds the same issue then please share your site WP-Admin Login details and purchase code PDF file with us via our email newsmartwave@gmail.com so that our experts will check and solve this issue for you on your site.
Regards, P-THEMES.
hello, I just bought a new lisence and failed to activate the theme, and it said: Your ip address is blocked as spam!!!
Hello, @gennie2000,
I am sorry I am not able to locate your IP in our Database, Please go to Porto >> Dashboard and deactivate the Theme from there and then again try to activate the Theme with the same purchase code and if finds the same issue then please share your site WP-Admin Login details via our support system so that our experts will check and solve this issue for you on your site.
Regards, P-THEMES.
Hi folks! I have a problem with the typography settings. Space Grotesk is a Google Font but I can’t find it in the font family dropdown menu
Hello, @lccst,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for the Porto WordPress theme.
Regards, P-THEMES.
Hi, on my site, the Porto product/category widgets in WPBakery don’t generate pagination. They just display the first 12 products, but no page controls. Is this how it’s supposed to be?
Hello, @cipango,
Yes, this is the default layout of the element, and there is no such option in the element for pagination, so this is how it works.
Regards, P-THEMES.
When updating the theme the message appears: “Your ip address is blocked as spam!!!”
The domain is https://albumen-gallery.com/
Please could you help?
Thank you
Hello, @sarah789,
I am sorry I am not able to locate your IP in our Database, Please go to Porto >> Dashboard and deactivate the Theme from there and then again try to activate the Theme with the same purchase code and if finds the same issue then please share your site WP-Admin Login details and purchase code PDF file with us via our email newsmartwave@gmail.com so that our experts will check and solve this issue for you on your site.
Regards, P-THEMES.
Hi , How to enable login with social media ?
Hello, @samann_h_mikhael,
Please use this plugin for social login: https://wordpress.org/plugins/nextend-facebook-connect/ on your site, follow the plugin doc and setup it as per your requirements.
Regards, P-THEMES.
Hi, The latest update 6.1.0 is changing the theme options, the colors are reset, layout becomes different. Something you should seriously look in to it. Also the Import & Export options are not working. I am able to export but unable to import it. I will wait for the next update. Please make a fix quickly.
Hello, @poorapp,
All you wrote, all are working perfectly fine at my end on my test site and on all the other customers sites, this issue is only on your site, please contact your hosting provider and run the backup of your site, after that please follow the instructions written in this article to update the Theme manually on your site: https://ptheme.zendesk.com/hc/en-us/articles/360020667197 and then go to Porto >> Dashboard and deactivate the Theme from there and then again activate the Theme with same purchase code and then go to Appearance >> Install Plugins and update the Porto Functionality and all the plugins from there one by one, after that check back your site after removing the browser cache.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 25/05/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
suport has expired but i wont to transfer license too another site how i can do?
Hello, @FIORESHOPSRL,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
I have a problem. “Your ip address is blocked as spam!!! ”
The domain is https://luckymai.net
Please help me for fixing this problem. Thank you.
Hello, @cachnhietphuongnam,
I have found and whitelisted your IP, Please try again now, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
Hello, I have used this template and WCFM Marketplace.
On Shop page, where is products. The paginations does not show. I have try many things but does not show…
what happaned? can anyone help me?
Hello, @chedmuse1,
Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and provide you the best possible solution for it.
Regards, P-THEMES.
hi there, Does Porto support adding one click to purchase the product on the product page
Hello, @fastblog,
First of all, thanks for showing your interest in Porto WordPress 
What do you mean by one click purchase? We already have the Add to Cart button for purchasing the procut on Shop and Single Product Page as well.
Regards, P-THEMES.
I want to use my license on my new website, but it says, that it’s already in use on another site. This other site is my old WP site, which I already deleted. How can I register the theme on my new site?
Hello, @Reyaan,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hey, I updated the theme and it broke my website, Things like the menu, etc. I had to use the back up to restore my website to its previous state, I need help, Not sure what goes wrong when updating. Thanks
Hello, @charles1976,
Please take the complete backup of your site and then contact us via our support system with your site WP Admin and CPanel Login details so that our experts will check and update the Theme for you on your site.
Regards, P-THEMES.
There is a box on top of add new product that has 2 buttons attach video and remove video with a text box and “ex. [video src=”url.mp4” poster=”image.jpg”]” This is even above the screen option. It pushes the whole page down and this is on top of the page. When viewing page source this is the code that has been plugged into the source. I have tried changing from the child theme and still has no effect. Emptied all cache and I do not use any custom css. This is not here when I go into edit a product only when adding a new product.
Video from Library
<input value=”” type=”hidden” name=”porto_product_video_thumbnails” id=”porto_product_video_thumbnails” size=”50%” /><input class=”button_attach_video button” data-id=”porto_product_video_thumbnails” type=”button” value=”Attach Video” /> <input class=”button_remove_video button” data-id=”porto_product_video_thumbnails” type=”button” value=”Remove Video” /> <label> </label>
Video Shortcode
<textarea id=”porto_product_video_thumbnail_shortcode” name=”porto_product_video_thumbnail_shortcode”></textarea> <label for=”porto_product_video_thumbnail_shortcode”> ex. [video src=”url.mp4” poster=”image.jpg”] </label>Hello, @nierc001,
I have just tested it at my end on my test site with the very latest version of the Theme and Plugins and it is working perfectly fine for me, here is the screenshot you can check: https://postimg.cc/Z9c744DJ so it must be some issue on your site only, please follow the belos listed debugging processes one by one, I am sure it will help you in finding the cause of the issue.
|. Make sure you have everything up to date (Theme, Plugins, Translations files)
||. Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce/Porto Functionality/Page Builder and recheck if the issue persists
|V. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing itAnd also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 23/09/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
The screen shot looks like its on edit product which it does not have it on the edit screen only the add new product.
Hello, @nierc001,
Please watch this video of my test site, which I have created for you: https://streamable.com/11s9yz it is working perfectly fine…
Regards, P-THEMES.
hi, great theme, just purchased it, but i have problem installing Porto functionality plugin, i keep getting install failed, i have the latest wordpress version. edit: figured it out, everything is working.
Hello, @RD_designs,
Sound’s Good!!, that you have figured it out by yourself
You are the best…
Regards, P-THEMES.
Hello, I already purchased this licensed for my domain hjayaperdana.com but this year i’ve issued with my old domain, and need to buy another domain so my last domain cant be renew. Can i transfer this template into new domain, my previous installation already deleted? thanks
Hello, @alexistdev,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
awesome, thanks.
You’re Most Welcome!!
Hello, in the element of Porto Product Category Setting, how can I make it to be 2 rows in Slider View mode? Or in grid View mode to have arrow icon in left and right side? Because I need to show 2 rows products and can click the arrow icon to show more. Thanks
Hello, @gennie2000,
No, sorry to say that but this is not possible, The Slider Mode can only work in a single Row and the Grid Mode does not have an option to set it as a slider, so this is not possible and this requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting our customization team or hire a developer.
Regards, P-THEMES.
How can I contact your customization team? Pls make a quote
Hello, @gennie2000,
You can directly contact them via ptheme.customize@gmail.com and ask anything related to customization from them.
Regards, P-THEMES.
Hi, it seems like the theme sytles are not working on my website https://xn--bserkater-07a.de/ There is an synatx error in the console.
Can you please help me?
Hello, @Mosqk,
I have just checked your site now and it is working perfectly fine at my end, please see this screenshot: https://postimg.cc/mtVfM7M8
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 15/02/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
