23248 comments found.
I found a bug: the product featured images do NOT show up on the category pages. check the screenshot here: http://prntscr.com/13gle85
Hello, @jefferyzheng,
This is not our Theme bug, but this might be the cache issue on your site, please deactivate all the cache plugins on your site and check back after removing the browser cache.
OR
This is not an issue but the Lazy Load issue, Please turn it OFF/Un-Check from Porto >> Speed Optimization Wizard >> Lazy Load and click on compile button and finally check your site after removing the server, site, and browser cache, I am sure you will not finds this issue anymore, and it is clearly written in Lazy Load section that:
Disable this option if you have any compatibility problems.
So, your site has compatibility problems with Lazy Load please do not use it.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 28/12/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
awesome support, always, thanks
You’re Most Welcome!! 
Hello, something is wrong on my products archive page.
I cant make the product grid/list go one line below the ORDER BY select and GRID VIEW icons.
Please see the image: https://ibb.co/X8rrc45
How can i fix that?
I believe that the .shop-loop-before class is missing some css code 
Nevermind.. the problem solved automatically when i logout from admin.
Sound’s Good!!!
That your issue is resolved.
Thanks for contacting us.
In your most recent update, the ‘Blocks’ in the side menu does not show. It has disappeared. The only way I can access a block is by going onto the page and clicking ‘Edit Block’. What’s going on?
Hello, @CAISafety01,
We have changed the position of the blocks under Porto >> Template Builder into our 6.0 version of the Theme, please check this article: https://www.portotheme.com/wordpress/porto/documentation/faq/6-0-migration-guide/
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 23/02/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Found it. ok Will do. Thank you much!
You’re Most Welcome!!
Can you reset my purchase code? It was used on a dev site and the site is now migrated to live, and unable to be activated.
Hello, @boostedgts,
I have reset your purchase code, now you can use the same purchase code for the registration of your theme.
Regards, P-THEMES.
Thank you!
You’re Most Welcome!!
¿CÓmo puedo activar el “Template Builder” para el pie de página? Ya tengo el diseño en el Template Builder > Footer, pero quiero asignarlo como funciona con el Header > Type
Hello, @jhonamweb,
No, you do not need to assign it as like Header, but you have to go to Porto >> Template Builder >> Footer and edit the particular Custom Footer that you have made, and then set the condition as per your requirements.
Regards, P-THEMES.
There is a favicon problem, only appear on admin site, when go on public just Porto favicon instead the correct one.
Hello, @navi4all,
Please try to set the FavIcon on your site from Appearance >> Customize >> Site Identity as showing below and recheck your site after removing the browser cache.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 19/09/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Its already done like this but only appear in admin not in live, To extend support well, if i see it worth will do, but if just this small thing cannto solve i need to think it, For sure you can understand
Hello, @navi4all,
I have tested it at my end on my test site and it is working perfectly fine for me with the very latest version of the Theme and Plugins: https://hubdatasolutions.com/pearl/porto/wpbakerydemo-for-aizaz/ and with the same settings, it means there is some issue on your site only not in our Theme, and it might be the cache issue, so remove your server, site and browser cache, deactivate all the third-party plugins and check back, if the issue will still persist then you have to purchase the support extension and then contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
Hello; How are you?
Can you reset my license, please?I made a mistake and I installed in a wrong site. Sorry once again.
Thank you.
Leandro Passos
Hello, @haegger,
I have reset your purchase code, now you can use the same purchase code for the registration of your theme.
Regards, P-THEMES.
Hello there,
if you agree this is not server or plugin issue: 2021-05-26T14:05:45+00:00 CRITICAL Uncaught TypeError: preg_match(): Argument #2 ($subject) must be of type string, array given in /var/www/html/XXXX/wp-includes/formatting.php:1586.
Still have backend admin issue. Just loading and do not want to save changes.
I know for support, thank you.
Hello, @kelecz,
This is not our Theme issue, but this is your WP core issue, you have to contact your hosting provider on this, I have personally tested the latest Theme at my end and all the other Customers as well but did not finds such an issue, this issue is only on your site.
Regards, P-THEMES.
Hello, thank you. It is not important who made mistake. You can just tell me: reinstall WP core and its done. Regards.
Hello, @kelecz,
Sound’s Good!!, If the reinstall WP core solved your issue, you can go with it and start from scratch…
Regards, P-THEMES.
Well update is a nightmare, it says that our ip is blocked. So I did a manual update, but shortcodes are not working anymore. How can I update Porto Functionality, by ftp?
Even better can you de-block my ip address: 51.178.240….
The latest Porto theme update does not have Porto_Functionality.zip. So there is no way to update my client site. Looks like it needs a download from your site in order to work, not sure if thats even allowed by Envato. But besides that, your server has blocked our ip address. So can you please come up with a solution?
Hello, @themedutch,
I have found and whitelisted your IP, Please try again now, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
Thanks that worked out
You’re Most Welcome!!
You guys really need to up your game on updates – Firstly there are a few new bugs, secondly the update leaves our site stuck in maintenance mode. Cannot find the maintenance.php file to delete. Every update there is bound to be a problem when my site was working just fine?
Hello, @matod,
Sorry to say that but there is no such issue with our last update of the Theme, as I have tested it personally many times and also many of the Customers updated the Theme smoothly, some times, the Customization Code or third party plugins conflict with the new update of the Theme.
Please contact your hosting provider and ask to run the old backup of your site before the update of the Theme, and then deactivate all the third-party plugins and activate the Parent-Theme, remove server, site, and browser cache and check back your site after removing the cache carefully…
After that remain all the third-party plugins deactivated and share your site WP Admin and CPanel Login details with us via our support system so that we will check and update the Theme for you on your site.
Regards, P-THEMES.
1- The last update stopped the site and everything when it came to the products says that there is a problem – so I used the update to restore the previous situation
2- After using the update, I found 30% of the products had no pictures on them, and when I uploaded the pictures again, I found that some products appear differently in the album than the image inside the product.
3- Slider refuses to update from within the Porto icon
4- Mail poat does not work and fails despite the site settings set about a month ago, the failed poet mail site is still confirming my account
Hello, @husseinessam,
Please contact your hosting provider and ask to run the old backup of your site before update of the Theme, and then deactivate all the third party plugins and activate the Parent Theme, remove server, site and browser cache and check back your site after removing the cache carefully…
After that remain all the third party plugins deactivated and share your site WP Admin and CPanel Login details with us via our support system so that we will check and update the Theme for you on your site.
Regards, P-THEMES.
Hi folks! I have a problem with the typography settings. Space Grotesk is a Google Font but I can’t find it in the font family dropdown menu
Hello, @papasmurf17,
Then please download the complete zip format file of the font from Google and upload that zip format file of the font from Porto >> Theme Options >> FontControl , save changes and then you will be able to use the font from Appearance >> Typography as per your requirements.
Regards, P-THEMES.
Hi there. Any known reason why two logins to the Support site won’t work? It says the logins are unrecognised. I also tried forgotten password, and while it stated the username doesn’t exist, it sent me reset links, that simply went back to the login screen. Help please.
Hello, @79design,
Please share your Theme purchase code PDF file and the email with which you have registered on our support system with us via our email newsmartwave@gmail.com so that we will check and create a new support account for you.
Regards, P-THEMES.
According to my acconton theme forest, I still haeve 5 months remaining. I will email that account from our gmail. thanks.
Hello, @79design,
Sure and then please also share your email here as well with which you will send the email to our email newsmartwave@gmail.com so that it will help us to look for it asap.
Regards, P-THEMES.
Hi there. I’ve done this, awaiting reply. I tried the login on three browsers, including Incognoto and cannot get in. Now got TWO issues to be raised.
Hello, @79design,
I have just confirmed from the support department and they said that they already replied to your email so please check back your email reply now and reply to the particular email accordingly.
Regards, P-THEMES.
Hi, in porto short code product categories what is the parameters to hide category image
Hello, @samann_h_mikhael,
There is no such parameters, you have to hide the product images with Custom CSS, please assign the Custom Class to the particular element, and then set it on your site and share the URL of that page and screenshot of the section with me, so that I’ll check and provide you the Custom CSS fix for it.
Regards, P-THEMES.
Thanks , I can do it but I thought there is a parameter can be passed to hide the image
Hello, @samann_h_mikhael,
No, Sorry to say that but there is no such parameter for it.
Regards, P-THEMES.
is there any product landing page ? i cannot see any fast loading product landing page for campaigns
Hello, @tjain91,
Yes, we have the landing page for the product, you can check it here: https://www.portotheme.com/wordpress/porto/shop28/
Regards, P-THEMES.
I have this message : An error occurred while updating Porto: Your ip address is blocked as spam!!!
Hello, @Bmaksy,
I have found and whitelisted your IP, Please try again now, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
i tried again and I still have this message: An error occurred while updating Porto: Your ip address is blocked as spam!!!
Hello, @Bmaksy,
I have again found and whitelisted your IP, Please try again now, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
Hi,
I installed the PORTO Theme and a shop using the Builder Template. Unfortunately, the store will not be open until the end of the year.
Question: Can we deactivate the store (without losing the products) and only leave the blog accessible? Do you have another solution to deactivate the store?
Thank you !
Paul
PS : it would be nice to help me even if my support has expired
Hello, @Paul_Dubois,
No, this is not possible, with Theme Options, but you can try with some third party plugin, and take the backup of the store and then reset the WordPress and Install the Theme again from scratch and then upload the store back up to the site again, Otherwise, there is no such option…
Regards, P-THEMES.
I have a problem. “Your ip address is blocked as spam!!! ”
The domain is https://lutonplumbingheating.co.uk/
Please help me for fixing this problem. Thank you.
Hello, @jnexdat,
I am sorry I am not able to locate your IP in our Database, Please go to Porto >> Dashboard and deactivate the Theme from there and then again try to activate the Theme with the same purchase code and if finds the same issue then please share your site WP-Admin Login details via our support system so that our experts will check and solve this issue for you on your site.
Regards, P-THEMES.
My two question, please answer 1. Can I add Dokan on every shop demo for making a multi-vendor e-commerce site? 2. Can I add Buy Now button with any third-party plugin?
Hello, @sinin,
First of all, thanks for showing your interest in Porto WordPress
1. Yes, you can use and configure Dokan plugin with any of the Shop Demo as per your requirements.
2. Yes, you can try with any third party plugin which better meets your requirements.
Regards, P-THEMES.
Thanks. I will buy Porto within few days
You’re Most Welcome!!!
Hi. Colours in attributes default colour boxes do not represent actual colours. The hex values of the colours are not correct. Red, blue, black are all faded shades and not actual representation of these colours. Could you please rectify and release an update with proper colours.That would be quite helpful. Thank You.
Hello, @aurbi,
No color is faded and you can easily set the required color, from Products >> Attributed >> Color >> Configure terms and then edit the particular color:
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 16/05/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, @aurbi,
Thanks for your time for notifying us of this, but as I told above this is not the issue but we have set the colors on our demo with some shade, so if you want to change the color, you have to follow the above solution and you will be able to change every color as per your requirements.
Regards, P-THEMES.
