28307 comments found.
Presales Question… Is it possible to show the variations as options on the shop page? So that customers dont have to open the product and pick the variations, just see all the products and keep adding to cart as fast as possible. For example: https://snipboard.io/fotgKr.jpg
Hi,
You need a 3rd party WooCommerce plugin. Flatsome is compatible with all official WooCommerce extensions.
how can i fontawesome disable?
Hi,
Fontawesome is not included in Flatsome.
How to change the background color
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hello, i bought the Flatsome template without opening an account first. Now i have the .rar file but no license number. Now, i created an account but the purchase does not show (of course!). How can fix this?
Hi,
Licenses and purchases are controlled by Envato Market. Can you submit a ticket here?
Hi,
Thumbnails are diplayed below the main product image on mobile devices.
BUG REPORT: too may product images are creating thumbnail display overflow onto the rest of the page. Can you please look into this? This is not a customization or support issue but the bug with the theme as standard woo commerce doesn’t do this
https://www.theomshoppe.com/product/harmonic-art-handpan/Hi,
If you think there is a bug, please report it by submitting a support ticket here. Ignore the auto-reply. All tickets are reviewed and the bug reports are forwarded to the developer team to check.
Здравствуйте, если обновить родительскую тему, ничего не сломается ?
Hi,
If you use a child theme and keep your changes in it, parent theme updates don’t break your site.
“Equalize Items” doesn’t work with ajax filtering after choosing a condition. Any solution?
Hi,
If you think there is a bug, please report it by submitting a support ticket here. Ignore the auto-reply. All tickets are reviewed and the bug reports are forwarded to the developer team to check.
Hi,
Prices are generated and displayed by WooCommerce. Flatsome is just a theme. You need to custom code it or use a 3rd party plugin.
Hi,
The sidebar off-canvas cart-dropdown is not showing after clicking on the add to cart button. How can i fix this?
Now i get only the success message.
Is it possible to trigger the cart-dropdown?
The option “Open Cart dropdown when product is added to cart” is checked.
It works only on desktop NOT on mobile.
Hi,
Please submit a support ticket here from the account where you purchased Flatsome.
Hello. Simple Product Page Or the product has a variable type Can thumbnails be deleted on a single product page?
Like attached picture https://imgur.com/5SW6ZqTNavigate to the other image with the arrow. Or by moving the image left and right
Hi,
There is no option to remove the thumbnails. But you can hide them via custom CSS.
What are the options for displaying images on a single product page? In a mobile browser?
Can I have my logo in the middle top, and the menu below my logo? as I have a large logo in box form, I want it to stand out.
Hi,
Yes, you can. Please take a look at this demo page.
Last weekend we changed to flatsome theme .. and now vendors cannot able to login through mobile devices including tabs. While clicking the login menu there is no login popup appears in mobile devices. In desktop it is working fine .. however here the logout is going to 404 error. Please help.
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Thanx!
Hi,
Can you submit a support ticket here?
I’m having an activation issue with this theme in WordPress. It shows for me as purchased here but when I try to activate it says I haven’t. Do I need to rebuy the theme???
Hi,
No, you don’t. Please, submit a support ticket here. Ignore the auto-reply tells that your support was expired.
how upgrade the new version ( min is 3.120)
Hi,
Please submit a support ticket here from the account where you purchased Flatsome.
How do I achieve same column heights. I see that you have EQUAL ALIGNED ROW in your demo but I can’t find where I can do it? https://flatsome3.uxthemes.com/elements/rows-columns/
Hi,
You can find that option under “Align Vertical” title among the settings of the Row element of UX Builder.
is there a significant difference , especially in terms of security, between versions 3.6 and 3.13?
Hi,
To maintain compatibility and keep your website secure, you should always use the latest versions of WordPress, WooCommerce, Flatsome, and other plugins.
How I can change the style of sidebar
Hi,
Can you submit a support ticket here?
Is it multi vendor?
Hi,
You can add multi-vendor feature with a 3rd party plugin like Dokan, WooCommerce Product Vendors, and WCFM Marketplace.
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