23248 comments found.
Hi, how can I change the breadcrumbs? Now it is like this: Home > Webshop (homepage) > category > productname
i want it with subcategory like this: Home > Webshop (homepage) > category > subcategory> productname
How can I do this?
Hello, @dennygoosensen,
All the possible options of the breadcrumbs are under Porto >> Theme Options >> Breadcrumbs, and there is no such possible option as you want, so you have to try with any third party plugin which better meets your requirements.
Regards, P-THEMES.
Please reset my purchase code I want to use it for new website my old website isn’t active won’t use it. So please reset my purchase code
Hello, @AKAMATHI,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
In Product Page, should be able to click the thumbnail and the image should be opened in a new tab with zoom option. How to achieve that? Also would like to change the colour and size of ”+” symbol available in the product image/thumnail. How to do that? Thanks in advance.
Hello, @scubeedutech,
1. No this is not possible to open the zoon image in a new tab, there is no such option in our Theme for this, so this requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting our customization team or hire a developer.
&
Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and change the values in the given code as per your requirements.
.product-images .zoom i {
font-size: 40px !important;
}
.product-images .zoom {
bottom: 15px !important;
color: red !important;
right: 25px !important;
}
Regards, P-THEMES.
Thanks for your response, the custom css worked great. thank you. WRT first point, i think i miscommunicated. When i click the “” symbol, the image opens as ajax and i have the option to right click and see the image in new tab, instead how to change the function of “” symbol to open the image in new tab? Thats all. Hope it will be possible. Thanks in advance
Hello, @scubeedutech,
No, sorry to say that but this is not possible as there is no such option in our Theme for it, so this requires Customization.
Regards, P-THEMES.
I would like to buy this theme for my site. My current theme uses WPBakery and I’ve built customized layouts for most of my pages. If I activate this theme, will my current templates remain in place or will I have to recreate all of my pages using the new theme builder?
Hello, @tbarb13,
First of all, thanks for showing your interest in Porto WordPress 
Yes, our Theme is based on 4 page builders, and WP Bakery, Visual Composer, Elementor and Gutenberg and you can use any one page builder at a time, and yes if you use WP Bakery page builder then it will remain all your templates at place.
Regards, P-THEMES.
Hi I purchased the Porto theme for a website that had to be taken offline due to legal reasons, they were selling surgical equipment and there were legal complications. The website was spotlightortho.co.uk and was deleted ages ago. All they have is a holding page but their business is finished. Would I be able to use that purchased theme for a new customer instead, please?
Hello, @gfriend70,
I have reset your purchase code, now you can use the same purchase code for the registration of your theme.
Regards, P-THEMES.
Thank you so much, I really do appreciate you doing this for me.
You’re Most Welcome!!
Hi, email is sent. Please check.
Hello, @ekkljs,
Can you please share your email with which you have sent an email so that I’ll ask from the support team about its status and notify you.
Regards, P-THEMES.
Hello, @ekkljs,
I have just confirmed from the support department and they said that they already replied to your email with a proper solution so please check back your email now and reply to your email properly.
Regards, P-THEMES.
Hi, when this issue will be resolved? If you look our conversation this issue isn’t resolved almost a week. Hope it can be resolved real soon.
Hello, @ekkljs,
Your provided WP-Admin Login details are not correct/working, please check back your email reply now and reply to your email accordingly.
Regards, P-THEMES.
Hello, How to Fix the ‘Preview Could Not Be Loaded’ Error, with Elementor, I’d want to change the shop page of shop demo 29, is it possible? thanks
Sorry I have another problem… I don’t remember how I can change the written Get 10% OFF at the Porto Kitchen Selection – Shop Now!” in the header….. thanks
Hello, @bato60,
Can you please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site and provide you the best possible solution for it.
Regards, P-THEMES.
Hi there. We continue to have problems accessing our support with your system. Quick question: why would our ‘Update theme’ not be working, or even showing that an update is available, when the License Code shows as valid, on two websites?
Hello, @79design,
I have just confirmed from the support department and they said that they already solved your 2 support tickets on our support forum here: https://ptheme.zendesk.com/agent/tickets/386 & https://ptheme.zendesk.com/agent/tickets/197 so are you able to access the support forum now?
Regards, P-THEMES.
Absolutely yes. But yet again, when I go to login, it fails. Doesn’t even show an error message now. Just flickers. On three browsers.
Hello, @79design,
Please share your Theme purchase code via our email newsmartwave@gmail.com with this comment URL so that we will check and reset the support account for you.
Regards, P-THEMES.
Hi, I did the theme update and now it’s unable to add items to shopping cart. Error message on screen ” Please choose product options ”.
I read the comments and I try to check the stock option in inventory and put 100 in quantity and did work!
But we dont have stock control so how can we solve this?
The update actived the stock option in woocommerce. Solved!
Thank You!
Hello, @hteixeira,
Sound’s Good!! that you have managed to solve your issue by yourself…
You are the best
Thanks for contacting us. Have a nice day…
Regards, P-THEMES.
We are trying to use the vc element porto product categories, but either if we have selected to show featured products, there are no images displayed! Just to mention, that we have checked that there are featured images assigned (wp 5.7.2, wc 5.3, porto 6.0.7)
Hello, @perizitito,
First of all, please update your Theme to the very latest version and then update the Theme required/recommended plugins as well: https://ptheme.zendesk.com/hc/en-us/articles/360020667197--24-Update-Porto-Theme-Manually-without-Loosing-any-Data- and after that check back your site after removing the browser cache.
OR
Please follow the below listed debugging processes one by one, I am sure it will help you in finding the cause of the issue:
I. Make sure you have everything up to date (Theme, Plugins, Translations files)
II. Remember to reset ALL cache etc after a plugin or theme update.
III. Disable all plugins except WooCommerce and recheck if the issue persists
IV. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing it
VI. If you have set up the Porto Speed Optimization Wizard, then please reset it and set all the options to default, uncheck all the options and save changes/compile and check back your site after removing the cache of the browser.Otherwise please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
Hi,
We have version porto 6.0.7 … did you change anything regarding porto product categories vc element?
Also, when the page is loading, I can see 2 errors:
- api-fetch.min.js?ver=a783d1f442d2abefc7d6dbd156a44561:2 GET https://www.domain.com/wp-json/contact-form-7/v1/contact-forms/18017/refill?_locale=user 403 (Forbidden)
- index.js?ver=5.4:1 {code: “rest_access_disabled”, message: “RESTful API is disabled”, data: {…}}
Hello, @perizitito,
You can check the changelog of the Theme here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs update Theme is necessary to maintain the compatibility of the Theme and Plugins and WP.
Regards, P-THEMES.
ok… that is your plugin and you asked from us to check your changelog? so, you are saying that you do not know what are you changing? also, your theme has a lot of compatibility issues with the top 5 product filters plugins and we did a lot of work to success working with one of them and FYI some days ago we asked for support from you and you said that it is not your responsibility for third party plugins! So, what is your support for?
we opened also and a support ticket and send you login etc … why you do not proceed for troubleshooting?
Hello, @perizitito,
Yes, that is our plugin, and yes the element is our plugin element, and as I told you that we update the Theme for making it compatible with the plugins and WP, so it might possible that the old Theme files not working with the latest plugin or maybe any conflicton from latest WP, and regarding third-party plugins confliction issues, so those are not included in the Theme support package and you can confirm it from Envato as well.
And if you already generated the support ticket, then please be patience, once your support ticket will be resolved you will get a reply of your support ticket.
Regards, P-THEMES.
Hi, In Mega Menu, Would like to have sub menus in multiple columns instead of a lengthy single column. But if i keep a heading with #URL in custom link to make multiple columns, in mobile view, each #URL heading is shown as a different sub menu which i dont want. Can u advise?
Hello, @scubeedutech,
I am sorry but there is no other way, it works the same as you described, so you have to try with any third-party plugin which better meets your requirements at your own risk, otherwise, this requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting our customization team at or hire a developer.
Regards, P-THEMES.
Ok, But if i choose narrow or a single column, then the list is so big that i am unable to view all options. How to include scrollbar in menu? One more doubt is in mega menu, if there are multiple columns with multiple sub menus, then menus are in black colour with proper spacing, but if no multiple sub menus, then menus are in blue colour like links with improper spacing. How to correct it?
Hello, @scubeedutech,
Yes, you can achieve it using Custom CSS, Please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and provide you the best possible solution for it.
Regards, P-THEMES.
Theme bug feedback
Changing the footer background color: http://prntscr.com/13nm9w4 the footer( built with Templates Builder: http://prntscr.com/13nm5h6) does not change accordingly, sometimes, it changes, but most times it does not
I have two licenses, tested many times on two websites on different hostings. Please check
Thanks
Hello, @jefferyzheng,
This is not the bug but the cache issue only, please read and follow the instructions written in this article: https://ptheme.zendesk.com/hc/en-us/articles/360020799098--35-Unable-to-change-color-settings-or-Setting-from-Theme-Options-Cache-Problem I am sure it will help you in solving your issue, otherwise, please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
#footer {
background-color: #d33 !important;
}
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 28/12/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello Team,
Recently purchased your theme but unable to install main plugins, we try performed your procedure but cannot install the plugins:
...............................
Hi,
We have removed the premium plugins from the Theme Package because the Theme was heavy and now the plugins are on our internal server and can be Install/updated directly from our internal server, And you can check the Theme size and speed now it is super fast now, So this is the demand of the situation as we have to make Porto Super Fast so you have to try to update/install the Theme on Live test server then you will be able to Install/Update the Plugins.
If you are already on Live server and unable to Install/update the Plugins then Can you please try once deactivating the Theme from Porto >> Setup Wizard >> Activate and then after removing the browser cache again activate the Theme with the same Purchase code and then try to Install/Activate/Update the plugins hope you will not find an issue.
You can easily Install and Activate those and all Plugins from Porto >> Setup Wizard >> Install Plugins.
But remember that you are able to Install and Activate the Plugins after activating the Theme License code.
Thanks.
...............................
In order to discar the FTP problem, I installed the Yoast SEO Pluging in the machine and working properly.
………………………….
The server version is:
WordPress 5.7.2 running Porto theme.
PHP 8.0.5
Apache2
.......................
On the other hand I do not see the Shop Demo 38 (Medical Shop) in the package, I purchase your theme for this Demo but cannot see in the package.
Thanks in advance and I hope your reply as soon as possible.
Best Regards!
Robinson.
Hello, @ecerobca,
Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and provide you the best possible solution for it.
Regards, P-THEMES.
I have already opened a support ticket, indicating all the details of the problem of your theme, but I have not received any reply yet, the assigned account of your team is support+id480@ptheme.zendesk.com, please contact me as soon as possible. I have lost more than 4 days of work due to this problem. BR
Hello, @ecerobca,
Ok, Now please be patience, once your support ticket will be resolved you will get the reply of your support ticket accordingly.
Regards, P-THEMES.
Hi,
In order to discard some problem in the unstallation of the machine, I have installed another virtual machine with PHP 7.0, WP 5.6 and apache and the same problem continues, the plugins of your theme cannot be installed in any way.
Please a little more seriously and pay attention to the support ticket that I have created, because the problem is unrelated to the installation of the machine. Please reply my ticket soon. BR
Hello, @ecerobca,
I have just confirmed from the support department and they said that they already replied to your support ticket #480, so please check your support ticket reply and reply to your support ticket accordingly, and please do not panic here for the support tickets, our support system works on a queue system, so once the tickets are in the queue above your ticket solved then your support ticket turns will come and once your support ticket will be resolved, you will always get the reply of your support ticket, so always please be patience.
Thanks for your understanding.
Regards, P-THEMES.
Hello,
There is no patience when the expectations of a product are not met, assuming that the purchased product is of quality as well as the support
Regarding the support ticket, they have reply to me but saying that my server had no connection with your servers. That is false, I do not have firewall restrictions on the server, I use Google Cloud VM where the configuration of the machine depends 100% on me. I have not configured any firewall on the server. I ping the two URLs of your servers and there are 0% lost packets
Please make a real root analysis of the the problem, I don’t have more time. I’m seriously thinking about installing another theme that really makes my job easier. I await your reply soon.
Hello, @ecerobca,
I have just confirmed from the support department and they said that they debugged your issue deeply and finds the root cause of the issue and replied to your support ticket properly, please check back your support ticket reply now and reply to your support ticket accordingly and please communicate in your ticket now for avoiding any inconvenience.
Regards, P-THEMES.
Hello … im trying to “update” my theme .. it says “Code already used” ! how? i bought it and im using it in 1 hosting only .. how can i reset it?
Hello, @Rubywell,
I have reset your purchase code, now you can use the same purchase code for the registration of your theme.
Regards, P-THEMES.
After the last update of the porto functionality plugin, there is no way to save changes in the section. The rows are saved, but the section settings are not changed. i am test on different browsers – chrome and firefox
Hello, @Dalimir,
I have just tested it at my end on my test site and do not finds such an issue, it means the issue is only on your site and we have to debug it on your site for finding the cause of the issue. please follow the below listed debugging processes one by one, I am sure it will help you, otherwise, please contact us via our support system with your site WP-Admin Login details so that we will check and help you out.
I. Make sure you have everything up to date (Theme, Plugins, Translations files)
II. Remember to reset ALL cache etc after a plugin or theme update.
III. Disable all plugins except WooCommerce and recheck if the issue persists
IV. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing it
VI. If you have set up the Porto Speed Optimization Wizard, then please reset it and set all the options to default, uncheck all the options and save changes/compile and check back your site after removing the cache of the browser.Regards, P-THEMES.
Support confirmed a bug in the topic. THankU
Hello, @Dalimir,
Yes, it was the issue in 6.0.1 version and we have already fixed this issue in our Theme with 6.1.1 version, please check the changelog: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs and update your Theme and Plugins.
Regards, P-THEMES.
Hi, i think there is a bug when using the “review” element of elementor in a porto block. I integrated the block in the “content bottom” area of a wocommerce category:
https://ibb.co/hmQtpjQCould you fix it please? You can also check the website:
https://xn--bserkater-07a.de/produkt-kategorie/gin/Best regards, Adrian
Hello, @Mosqk,
I have just tested it at my end on my test site and do not finds such an issue, it means the issue is only on your site and we have to debug it on your site for finding the cause of the issue. please follow the below listed debugging processes one by one, I am sure it will help you.
I. Make sure you have everything up to date (Theme, Plugins, Translations files)
II. Remember to reset ALL cache etc after a plugin or theme update.
III. Disable all plugins except WooCommerce and recheck if the issue persists
IV. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing it
VI. If you have set up the Porto Speed Optimization Wizard, then please reset it and set all the options to default, uncheck all the options and save changes/compile and check back your site after removing the cache of the browser.And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 15/02/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
please can your reset my license, i want to use at another website
no need, i already fixed
Sound’s Good!!, that you have already solved your issue by yourself
You are the best
hi sir, i want to install the theme one then 2 sub domain for demo ,is this possible
Hello, @izharhaider,
No, Sorry to say that but this is not possible, one single license for one single Site/Domain/IP only, this is Envato policy and you may wish to confirm from them as well.
Regards, P-THEMES.
Hello, I want to change my license domain name. What should I do for it. Thanks!
Hello, @fatihemregunes,
I have reset your purchase code, now you can use the same purchase code for the registration of your theme.
Regards, P-THEMES.
Hello. I installed Porto v 6.1.0. When I make changes in Theme Options they are not seen immediately, they take a long time to appear. Mainly in the Header, colors, paddings, etc. What could it be? I’d appreciate your help.
Hello, @bohemio2010,
That is nothing but the cache issue only, please read and follow the instructions written in the below-given article:
https://ptheme.zendesk.com/hc/en-us/articles/360020799098--35-Unable-to-change-color-settings-or-Setting-from-Theme-Options-Cache-Problem
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 15/03/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
