23248 comments found.
Hello,
How do we enable quantities to product page?
We only have a button “Add to cart” but no feature to add more of the same product. Is there a ”+/- box” with a number you can type in to add an X amount to the cart?
Hello, @carlcron,
Please make sure that you have unchecked the option “Sold individually” from products as showing below:
&
For Shop/Categories pages, you have to select the layout as showing below, from Porto >> Theme Options >> WooCommerce >> Product Archives.
Regards, P-THEMES.
Hello,
The “Sold individually” option is unchecked and we’ve selected the product layout you highlighted but there’s still no quantity input option for our variable product.
Regards
Hello, @carlcron,
Ok, Please follow the below listed debugging processes one by one, I am sure it will help you in finding the cause of the issue, and if not then please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site.
I. Make sure you have everything up to date (Theme, Plugins, Translations files)
II. Remember to reset ALL cache etc after a plugin or theme update.
III. Disable all plugins except WooCommerce and recheck if the issue persists
IV. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing it
VI. If you have set up the Porto Speed Optimization Wizard, then please reset it and set all the options to default, uncheck all the options and save changes/compile and check back your site after removing the cache of the browser.
VII. Can you please check once by activating the WP default Theme Twenty Twenty, If the issue will still presist with the default WP Theme then it will make clear that the issue is not from Porto WordPress Theme and then you have to contact the WP and WooCommerce support for fixing it with the default WP Theme and once it will fix with the default WP Theme, It will automatically work with Porto WordPress Theme as well.Regards, P-THEMES.
Hi 
I want to buy your theme for a WooCommerce client website. Just a question before buying: my client needs a b2b and b2c functionality. So I need different user groups which are showing different prices and taxes. Is your theme compatible with multiple user groups? Thanks in advance for your feedback! Best regards.
Hello, @asored,
First of all, thanks for showing your interest in Porto WordPress
Sorry to say that but there is no such option in our Theme for it, you have to try with any third-party plugin which better meets your requirements, at your own risk.
Regards, P-THEMES.
Hi. My company has 12 websites. When I buy the theme can I use it on all or is it just for one website?
Hello, @akin234,
First of all, thanks for showing your interest in Porto WordPress
You can only use the single license of the Theme on single site/domain/IP, this is Envato policy and you may wish to confirm from them as well.
Regards, P-THEMES.
When i click the “” symbol in a product image, the image opens as ajax and i have the option to right click and see the image in new tab, instead how to change the function of “” symbol to open the image in new tab directly? Thats all. Hope it will be possible. Thanks in advance
Hello, @scubeedutech,
No, sorry to say that but this is not possible as there is no such option in our Theme for it, this requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting our customization team or hire a developer.
Regards, P-THEMES.
After installing the demo data, I found that part of the homepage appeared in the wrong place why is that?
check pic on this url https://imgpp.com/image/JAL8jHello, @Flyingshit,
I have just checked your site and the Theme is not installed on it: https://postimg.cc/PPKjmYTW can you please share the site on which that issue is appearing with us via our support system with your site WP-Admin Login details so that we will check it for you on your site and provide you the best possible solution for it.
Regards, P-THEMES.
Your ‘IT Services’ demo is just a flat web site. Is it possible to also include Woocommerce in this?
I would like to create a Dokan-based multivendor site, for IT freelancers, so this is the right style, but I need the e-commerce functionality in there too.
Hello, @mcevoyn,
First of all, thanks for showing your interest in Porto WordPress
Yes, you can go with that Demo, and you have to Install the WooCommerce and Dokan plugin from Appearance >> Install Pugins, but you have to setup your shop and multivendor store from scratch using the plugins doc.
Regards, P-THEMES.
I have a Porto theme registered on a website that is no longer in use. I need to register Porto for a website I’m trying to use the theme on. How can I remove the registration?
Hello, @ydnic,
I have reset your purchase code, now you can use the same purchase code for the registration of your theme.
Regards, P-THEMES.
Hello,
How do I turn the E* header on the My Account page into an E-mail?
https://ibb.co/RTWBmRTPlease check the attachment.
https://www.kasebastir.com/hesabim/hesabi-duzenle/Hello, @matuyamakina,
You have to translate it into the Theme language files as per your requirements like:
Regards, P-THEMES.
when adding a section I get an error in my console, after this I can not click on the save button anymore… I run all of the latest updates
[Error] TypeError: null is not an object (evaluating ‘master_value.length’) hookDependent (backend.min.js:10:92719) hookDependent (anonieme functie) (backend.min.js:10:92045) (anonieme functie) (underscore.min.js:2:635) (anonieme functie) (underscore.min.js:2:1747) initDependency (backend.min.js:10:91995) init (backend.min.js:10:89945) buildParamsContent (backend.min.js:10:89182) c (load-scripts.php:2:28300) fireWith (load-scripts.php:2:29041) l (load-scripts.php:2:79812) (anonieme functie) (load-scripts.php:2:82256)
Hello, @dennygoosensen,
Please follow the below listed debugging processes one by one, I am sure it will help you in finding the cause of the issue.
I. Make sure you have everything up to date (Theme, Plugins, Translations files)
II. Remember to reset ALL cache etc after a plugin or theme update.
III. Disable all plugins except WooCommerce and recheck if the issue persists
IV. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing it
VI. If you have set up the Porto Speed Optimization Wizard, then please reset it and set all the options to default, uncheck all the options and save changes/compile and check back your site after removing the cache of the browser.
VII. Can you please check once by activating the WP default Theme Twenty Twenty, If the issue will still persist with the default WP Theme then it will make clear that the issue is not from Porto WordPress Theme and then you have to contact the WP and WooCommerce support for fixing it with the default WP Theme and once it will fix with the default WP Theme, It will automatically work with Porto WordPress Theme as well.Regards, P-THEMES.
I try! Nothing worked!
Hello, @dennygoosensen,
Ok, Please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site and provide you the best possible solution for it.
Regards, P-THEMES.
Done
Hello, @dennygoosensen,
Great!!! Now please be patience, once the support ticket will be resolved, you will get the reply to your support ticket.
Regards, P-THEMES.
Hi, on the portfolios part of the site I want to have 2 columns centered in the middle. I don’t know how to change that, the content now appears on the left.
Hello, @fghdsj,
You can change the layout of the portfolio from Porto >> Theme Options >> Portfolio >> Portfolio Archives as per your requirements.
Regards, P-THEMES.
Hi, Is it possible to hide submenus(sub categories) with zero products from my menu?
Hello, @scubeedutech,
This is only possible manually, but not automatically… you have to log in into your site backend and remove the menu items from Appearance >> Menu as per your requirements. There is no other way for automatically…
Regards, P-THEMES.
Hello, I have just purchased this theme. However, when I try to install Porto functionality plugin it fails. Please help.
Hello, @prash555,
Please go to Porto >> Dashboard, deactivate the Theme from there and then again activate the Theme with same purchase code and then go to Appearance >> Install Plugins and try to Install the plugins from there one by one, I am sure you will not finds this issue anymore, otherwise, please contact us via our support system with your site WP Admin Login details so that we will check and solve it for you on your site.
Regards, P-THEMES.
Nice theme. I’m trying to remove the Newsletter Popup that is on the front page of Shop 4, but when I do that, the index page greys out like it is expecting the popup to appear, or as if the popup IS still there but of course since deleted the form it is not there, but the page is greyed out.. So I put the newsletter form back in the page for now. But my question is, how do I remove the popup PLUS make the Homepage not look for it or expect it?
Hello, @PugetSoundWeb,
Please read and follow the instructions written in the below given articles:
https://www.portotheme.com/wordpress/porto/documentation/faq/home-newsletter-pop-up-modal-box-background-image-and-text-changing-or-removing-the-pop-up-modal-box-using-wpbakery-page-builder/
https://www.portotheme.com/wordpress/porto/documentation/faq/home-page-newsletter-pop-up-modal-box-background-image-and-text-changing-or-removing-the-pop-up-modal-box-using-elementor-page-builder/
https://www.portotheme.com/wordpress/porto/documentation/faq/home-page-newsletter-pop-up-modal-box-background-image-and-text-changing-or-removing-the-pop-up-modal-box-using-visual-composer-page-builder/
Regards, P-THEMES.
I appreciate your quick reply. I’m afraid that didn’t work however. I read the instructions for /using-wpbakery-page-builder and I deleted the Modal Box section from the home page and I deleted (put in trash) the Newsletter popup from the templates builder folder. However it still shows a transparent dark bg on the home page with a broken image x as if the newsletter is being called. How do I get rid of all references for newsletter popup?
Hello, @PugetSoundWeb,
Ok, Then please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site and solve it for you.
Regards, P-THEMES.
Is it possible to change the layout of product pages with demo 10? It seems stuck on default and won’t change my site to any other layout
Hello, @equicentral,
You can change the layout of the single product page from Porto >> Theme Options >> WooCommerce >> Single Product with any demo as per your requirements.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 09/07/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
is support multi language ( arabic and english )
Hello, @ahmedarafa2016,
First of all, thanks for showing your interest in Porto WordPress
Yes, Porto WordPress if fully supported multilingual, and you can go with WPML plugin, it is fully compaitable with our Theme.
Regards, P-THEMES.
Hello! Sir,
Hope everything is well! sir, i faced a problem which is 1. https://postimg.cc/9zJDN9Lt and another is 2. https://postimg.cc/GHGZmF6v Number 1 is showing bigger but number 2 is perfectly showing. Now what we do now?
Hello, @kashfulecommerce,
I have just checked your site now and it is working perfectly fine at my end, please see this screenshot: https://postimg.cc/4YwrRT67 it must be the cache issue at your end nothing else.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 20/02/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, congratulations on the theme! I have read that isn’t possible customize the icons in the menu. I see that it is a service that you can do apart. Can you tell me the cost of any customizations? Thank you in advance
Hello, @Durbans,
First of all, thanks for showing your interest in Porto WordPress
You can easily change the icon of the Menu with the given Icons here on our site: https://www.portotheme.com/wordpress/porto/shortcodes/icons/ and if you want to know about the Customization cost, you can contact our Customization team at ptheme.customize@gmail.com
Regards, P-THEMES.
Can I just get a purchase code? We are unable to update to the latest version because we cannot contact the website creator.
Hello, @hyunsoo1,
No, sorry to say that but there is no such policy, you have to purchase the new license or contact Envato for it.
Regards, P-THEMES.
how can i change the shop page view? so i can show more info per product… setting up a PC store and would like to show spec of each pc there
Hello, @DarrylBain,
You can set the Shop/Category page view from Porto >> Theme Options >> WooCommerce >> Product Archives as per your requirements, you can show the product categories, descriptions, wishlist, quick view as per your requirements.
Regards, P-THEMES.
Hi, I was looking through the list features , however I wanted to click to see the list of e-commerce demos, but the button link does not work….can you please send me the URL for e-commerce demos ? Also, can we add any color schemes that we want? Thanks!
Hello, @pts123,
First of all, thanks for showing your interest in Porto WordPress
You can check all our Demos here: https://www.portotheme.com/wordpress/porto_landing/ and if that link will not work for you then try it on the proxy.
And yes you can easily and simply use any color scheme as you want.
Regards, P-THEMES.
