3203 comments found.
Did the variation features seen in the theme come from the theme itself or with paid plugins? So are we going to need the paid plugins?
Hello,
Thank you for your question.
This functionality comes with the theme and you don’t have to install or purchase any extra plugins for this.
Kind Regards
How to turn-on short description on product listing page?
Hello,
Sorry, but there is no such ability in our theme by default. It might require additional code customization that is out of our theme support scope.
Kind Regards
hi in your theme there is no “x” close for the mobile nav menu (off canvas) how can this be added?
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
watch it at your theme preview. open the hamburger from your phone or from chrome devtools mobile view and see that you dont have a close option for the menu like for the cart and my account side menus
You need to close on the black overlay or swipe it to close the mobile menu https://gyazo.com/6d19c1712e81a7417cf77a0e14a46298
its not good how i can add edit the menu what is the php file in the theme editor
It could be possible only with additional code customization. Sorry, but we don’t have an instruction for this and it is out of our theme support scope.
Kind Regards
ok i dont need you give me the code i need the file to add by myself
You can find the code for the mobile navigation in the file “inc/template-tags.php”
thanks i saw it. i will handle from here
You are welcome!
Hello, the hamburger menu on mobile device stop working. When clicking on the icon nothing happen. I didn’t change anything on the website, it just stop working for no reason. https://www.wines-cloud.com/product/chateau-haute-courtiade/
Thank you in advance.
Hello,
Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?
Thank you in advance
Thank you for the fast reply, how can i give you the those access privately please?
Yes, you can send it using the contact form on our profile page.
Done, thank you in advance
Try to switch to the parent theme and test how it works.
Hello, thank you it does work! i realized that it was a line of code that was the issue. Thank you for your help!
Great, you are welcome!
What are the options for displaying product images on (single product page) in the mobile browser? https://imgur.com/00ZjHtA You could display the pictures like the attached picture Figure 1 and Figure 2? In a mobile browser
Hello,
Sorry, but there are no such options for single product page images in our theme.
Kind Regards
Thank you for your time man
Hello,
Please read the following article for further help about the how to edit promo popup window: https://xtemos.com/docs/basel/faq-guides-2/edit-promo-popup-window/Best Regards
Hello, we’re using Basel since 3 years about. During last months we saw decrease a lot our rating on Google Insight and considering that now it influences the SEO work, it became a problem. The LCP value is the main problem, due to the structure of the theme. We really need an indication from you about what you will do in the future, because we are not receiving an update since 6 months. Our expectation now is to receive a professional answer that will consent us to make a forecast about our future. Thanks!
Hello,
At this time we working on the performance update for the Basel.
Regards.
We’re glad to know it. How many weeks to launch it? Approximately.
We hope to release the update in 4 – 6 weeks.
Kind Regards
Thanks for this information. Can we also have a spoiler about what you will introduce with? Will we can count on something like already seen on WoodMart?
We optimize our CSS and JS something like already seen on WoodMart.
Regards.
Thank you.
You are welcome.
Thanks a lot for the update. It helped us a lot to reduce the CSS sizes. Next step could be do something like this with JS, because at now the DOM is still very important. Anyway, this time we’d like to ask you if last version of Basel is compatible with Wordpress 5.8. Thank you!
Thank you for your feedback. We will do our best to improve the performance even more. By the way, read our tutorial about how to optimize your website https://space.xtemos.com/wordpress-performance-optimization-the-ultimate-guide-in-2021 It is based on our WoodMart theme but should be useful for Basel as well.
We already read it. Thanks a lot! About this, congratulation for this new project. A deserved success! Anyway, is last version of Basel compatible with Wordpress 5.8?
Sorry, forgot to answer this question.. Yes, it is compatible with WordPress 5.8.
And thank you the congratulations 
Great, see you
I hope to receive an answer from you or a solution to my problem
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/
Regards
I sent the problem to the e-mail, but I cannot find a solution to my problem. I do not know where the forum is. Please find with me a solution. I want to delete the newsletter form that appears when the visitor enters the site
Hello,
We answered your question on the e-mail.
Kind Regards
Hi, On our website (jortour.com) when I have a product added in the cart, If I change the currency, does not update the price amount.
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
Hello. Will be this theme updated to be compatible with Woocommerce 5.3? Thanks in advance.
Hello,
Thank you for contacting us. Our theme is fully compatible with the latest version of the WooCommerce plugin – 5.3.
Kind Regards
Hey, how do I delete the newsletter form that appears when I enter my site from another browser. It looks like Jasim Basel, and even though I deleted the mailchimp extension, this form still appears when a visitor wants to enter my store.
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
Hi team! I really need some help with the header_banner.(shop) in Basel theme. I would like to change height in header_banner, because mi HTML is large than 200px. I really thanks for your help!
Eric.
Hi,
Please, describe to us your problems in a bit more details. Attach some screenshots and provide us with a list of steps on how to reproduce them on your website.
Thank you in advance.
hello i am not able to activate. XTEMOS Post Types plugin. because of this i am not able to import demo data. can you please help in fixing the issue?
waiting for your response
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/
Regards
Hi, any update comming soon?
Hello,
We are working on the update and hope to release it in a few months.
Kind Regards
you have bug in your theme:in woocommerce shop page, or any category the woocommerce thumbnail srcset load the big image in mobile view i have tested it with google pagespeed insight and in my browser i saw the issue too. how to fix it?
Hello,
Srcset is generated by the WooCommerce plugin and our theme has no influence on that. Check how it works with a default WordPress theme on your website.
Kind Regards
In the main navigation, how do I highlight the page you are on in the navigation? For example, if I was on the “Story” page, I’d like the text on the menu to be a different color from others in the navigation. Is there a CSS code that I can add to the theme? See image, all texts on menu is white: https://imgur.com/a/jVpkKDM
Hello,
Please, send us a link to your website so we can prepare a custom CSS for this.
Kind Regards
I just sent it to you from your themeforest profile. Please let me know if you didnt receive it. Thanks
Try to use the following CSS code for this
.color-scheme-light .main-nav .menu>li.current-menu-item>a {
color: #f0da71;
}
Awesome thanks
Hi, I just sent you guys a message with some help I needed on my website. Could you please take a look. Thanks
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
hi
i am interested to buy your theme but when i checked your wine demo https://demo.xtemos.com/basel/home-wine/ at google page speed and GTMetrix the performance and loading time is very low.
please let me know how you would help to improve it.
Hello,
Google page speed mostly depends on the content and its optimization. We haven’t optimized this demo page much. This demo also uses Slider Revolution and it is a heavy plugin. Note that you can’t get more than 40-50 points on mobile devices with Slider Revolution. But you would be able to replace it with our built-in slider and get 70-80 points on mobile and 90+ on desktop with Google Page Speed.
Kind Regards
Hi, widget shopping cart (dropdon or hidden panel) only work in shop pages, in normal pages doesn’t contain products in the cart.
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
Is it possible to add quantity + add to cart button to the shop / category view? Currently, I need to go into each product to select variation & quantity to add products to cart but I want to be able to add products from shop/category view.
Hi,
Sorry, but there is no such option in our theme and WooCommerce by default. It may require additional code customization or extra plugin but we don’t have an instruction for this. It is out of our theme support scope.
Regards
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