23247 comments found.
Hi on the shop 37 theme the wishlist icon is linked to an image https://www.shootallot.co.za/wp-content/uploads/2020/11/shop37_sale_label.png how do I fix that?
Hello, @MacrocosmGroup,
Can you please share the screenshot of the wishlist icon you are talking about? so that I’ll check and help you out, here is the Demo link: https://www.portotheme.com/wordpress/porto/shop37/
Regards, P-THEMES.
Please visit https://www.shootallot.co.za/ and click on the wishlist, it is the Porto element in the custom template designer we used
Hello, @MacrocosmGroup,
This is a really strange issue, can you please try once with deactivating all the third-party plugins and activating the Parent-Theme if you are using the Child Theme? If this will resolve your issue then again you have to activate all the third-party plugins one by one and check which one is creating an issue on your site, otherwise, please contact us via our support system with your site WP-Admin Login details so that we will check and help you out in solving your issue.
Regards, P-THEMES.
Hi,
Your ip address is blocked as spam!!!
I have a problem. “Error: Your ip address is blocked as spam!!! ”
Can you please fix
Thanks
Hello, @mehar_junaid,
I am sorry I am not able to locate your IP in our Database, Please go to Porto >> Dashboard and deactivate the Theme from there and then again try to activate the Theme with the same purchase code and if finds the same issue then please share your site WP-Admin Login details and purchase code PDF file with us via our email newsmartwave@gmail.com so that our experts will check and solve this issue for you on your site.
Regards, P-THEMES.
I already tried but issue is still same. I will send you an email
Hello, @mehar_junaid,
Ok, Sure please send us the email.
Regards, P-THEMES.
Hi, Is it possible to have the same behavior in header customizer like header type 1? Meaning, in full size header the menu is under the left column logo and in sticky there are in the same line?
Hello, @perizitito,
You can achieve it using our latest feature in the 6.1.0 release: ”+ Added: an option to make a row or section to the sticky header in header builder”
You have to use Template Builder for creating your own Custom Header and use that feature to set the desired row to sticky as per your requirements.
Regards, P-THEMES.
Hi, is there anyway to hide product-category from single product URL? for example www.xxxxx.com/product-category/music/ I would like to have it like, www.xxxxx.com/music/
also, by doing it like that, would it affect the site SEO?
Thank you
Hello, @lovetack,
You can set the permalinks from WP-Dashboard >> Settings >> Permalinks as per your requirements like:
Regards, P-THEMES.
Hi,
I would like to align the image thumbnail from right like this screenshot.
https://imgur.com/ZyjzYimMy url: https://thdigi.com/sp/may-in-pet-chuyen-nhiet-dingin-k805/
Thank you so much Long
Hello, @zoho_media,
I have just checked your site now and the image thumbnails are already on the right side, here is the screenshot: https://postimg.cc/1n9xmtyX it looks likes you have already figured it out by yourself.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 26/01/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I sorry, I requested the incorrect problem.
I would love the product thumbnail in right side. Please take a look at this screenshot
https://imgur.com/uknx4O6My url: https://thdigi.com/sp/may-in-pet-chuyen-nhiet-dingin-k806/
Thank you so much Porto Team
Long
Hello, @zoho_media,
Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
.single-product .product-layout-centered_vertical_zoom .product-thumbnails {
order: 3 !important;
}
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 26/01/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thank you
Please advise to load thumbnail image from bottom like screenshot below
https://imgur.com/DFVAhrumy url: https://thdigi.com/sp/may-in-pet-chuyen-nhiet-dingin-k806/
Thank you so much for amazing support
Hello, @zoho_media,
It is showing this: https://postimg.cc/7bKL4yLG and please first purchase a support extension to get further support? Your 6 months of support period is expired from 26/01/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understanding.
Hi,
url is now working. please support
https://thdigi.com/sp/may-in-pet-chuyen-nhiet-dingin-k806/Thank you
Hello, @zoho_media,
Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
.single-product .product-layout-centered_vertical_zoom .product-thumbnails {
position: relative !important;
}
.single-product .product-layout-centered_vertical_zoom .product-thumbnails .product-thumbnails-inner {
position: absolute;
bottom: 0;
}
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 26/01/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understanding.
Hello, after updating the theme wheneve i use porto speed optimize everything would work fine except Optimize WPBakery & Shortcodes whenever i press compile i get this error msg “There has been a critical error on this website. Please check your site admin email inbox for instructions.” any recommendation?
Hello, @AHalawa,
Please follow the below listed debugging processes one by one, I am sure it will help you in finding the cause of the issue.
I. Make sure you have everything up to date (Theme, Plugins, Translations files)
II. Remember to reset ALL cache etc after a plugin or theme update.
III. Disable all plugins except WooCommerce and recheck if the issue persists
IV. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing it
VI. If you have setup the Porto Speed Optimization Wizard, then please reset it and set all the options to default, uncheck all the options and save changes/compile and check back your site after removing the cache of the browser.Regards, P-THEMES.
Estou com problema com o editor wpbakery
Hello, @adilsongditecnologia,
Can you please explain your issue more clearly if possible with the help of screenshot, so that I’ll check and help you out in solving your issue.
Regards, P-THEMES.
Não estou conseguindo retirar o botão topo, já utilizei #topcontrol { display: none !important; } porém o botão permanece
Hello, @livrariaJesus,
Which top button are you talking about? Can you please share the screenshot of that button and also the live site URL as well on which that button exist so that I’ll check and help you out in solving your issue.
Regards, P-THEMES.
Hi, I tried to update to version 6.1.1 but the porto functionality plugin fails to update, please help as my site is all broken right now.
Hello, @marufmiah130,
If you have already updated the Theme to the very latest version 6.1.1 then please go to Porto >> Dashboard and deactivate the Theme from there and then again activate the Theme with the same purchase code and then go to Appearance >> Install Plugins and update the Porto Functionality plugin from there, I am sure it will solve your issue and if not then please contact us via our support system with your site WP Admin Login details so that we will check and solve it for you on your site.
Regards, P-THEMES.
The Menu goes beyond the screen size, can you help me align it? the site is https://1840redonblack.digital/
Hello, @scubeedutech,
You have to go to Appearance >> Menu and edit the Menu, change the popup position as Justify (only wide) and save changes and check back your site after removing the browser cache.
Regards, P-THEMES.
Hi, Yes thats the issue, it appears so, despite the popup position as justify.
Hello, @scubeedutech,
Try to set it as Center or Full-Width, and check back and if it will behave the same, then deactivate all the third-party plugins and check back your site after removing the browser cache, otherwise, remain all the third-party plugins deactivated and share your site WP-Admin Login details with us via our support system so that we will check it for you on your site.
Regards, P-THEMES.
Hello, I have a problem. “Your ip address is blocked as spam!!! ”
Please help me for fixing this problem. Thank you.
Hello, @cachnhietphuongnam,
I have found and whitelisted your IP, Please try again now, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
Thank you!!
You’re Most Welcome!!
Hi,
I cannot find the Blocks in the admin panel. Did the position change? How can i add/edit/delete Blocks please?
Thank you
Hello, @georgenet,
Please read and follow the instructions written in our Theme Documentation here: https://www.portotheme.com/wordpress/porto/documentation/faq/6-0-migration-guide/
Regards, P-THEMES.
After new update, Global tab is not working. We have added block slug in global tab with priority 60, which was working fine but suddenly from last updates we are unable to see content on global tab. While if we click on the link of block content appears, but on product page there is no content inside global tab title.
Hello, @tjain91,
I have just tested it at my end on my test site and it is working perfectly fine at my end, it must be some sort of issue on your site only, please follow the below listed debugging processes one by one, I am sure it will help you in finding the cause of the issue.
I. Make sure you have everything up to date (Theme, Plugins, Translations files)
II. Remember to reset ALL cache etc after a plugin or theme update.
III. Disable all plugins except WooCommerce and recheck if the issue persists
IV. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing it
VI. If you have setup the Porto Speed Optimization Wizard, then please reset it and set all the options to default, uncheck all the options and save changes/compile and check back your site after removing the cache of the browser.And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 05/03/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Dear team,
we are trying to install theme in our new website. but it says, This code was already used in roy*el.com
But all website which are preciously use this theme are not in live currently.
Please reset my License. & also provide option to reset the same.
Hello, @LokeshKatagani,
I have reset your purchase code, now you can use the same purchase code for the registration of your theme.
Regards, P-THEMES.
Hello, I am using this theme https://www.portotheme.com/wordpress/porto/cleaning-services/ I am wondering if i can change the colour to the animation on the banner that highlight the CLEANING SERVICES.
Hello, @parisalex,
Can you please share the screenshot of the animation you are talking about, so that I’ll check and provide you the best possible solution for it, you can use this platform to share your screenshots: https://postimages.org/
Regards, P-THEMES.
Hello, @parisalex,
Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache and you can change the color in the given code as per your requirements.
@media (min-width: 992px){
.intro-title strong:after {
background-color: red !important;
}
}
Regards, P-THEMES.
Thank you!
Hello, @parisalex,
Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache and you can change the color in the given code as per your requirements.
.custom-svg-fill-color-tertiary {
fill: red !important;
}
Regards, P-THEMES.
perfect thank you
You’re Most Welcome!! 
nice.
I am proud to say if you like this theme and think it’s good for your business, I would recommend it for several reasons but I have to say their support and help is top notch. They obviously pride themselves on this because it seems well organized and executed. A few things in the theme were done a little bit differently than what I’m used to to doing, but they helped figure it all out. A+
Thank you so much for being our customer @PugetSoundWeb! Glad to provide the support for such a grateful buyer That is very important to know that we are moving in the right direction.
Does your theme provide any Forms such as Quote Form or Request Form with built in fields? Please advise, thank you.
Hello, @PugetSoundWeb,
Our theme provides a contact form 7 plugin, and you can create your form easily by following the articles listed below:
https://contactform7.com/styling-contact-form/
https://www.wpbeginner.com/wp-tutorials/how-to-style-contact-form-7-in-wordpress/
Regards, P-THEMES.
Hi, can you reset my Purchase Code to use it on a different domain please, Thank you
Hello, @lovetack,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Every time I try to update to the latest version of your theme it removes all my custom theme options; my logo, favicon, my header, custom css and other features. I do have the child theme enabled any ideas what could be the issue?
Thanks in advanced. Tiffany
Hello, @allcore,
Please run the backup of your site before the update, and then activate the Parent-Theme and deactivate all the third-party plugins and check back your site after removing the browser cache, and then after that please follow the instructions written in this article to update the Theme on your site: https://ptheme.zendesk.com/hc/en-us/articles/360020667197--24-Update-Porto-Theme-Manually-without-Loosing-any-Data- after that you have to go to Porto >> Dashboard and deactivate the Theme from there and then again activate it with same purchase code, after that you have to go to Appearance >> Install Plugins and update the plugins from there one by one, finally check back your site after removing the browser cache, if all will go well, then again activate the Child Theme and third-party plugins one by one on your site.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 20/03/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
