39376 comments found.
Dear, with the new registry changes that AVADA implemented, I cannot register more than 1 domain … from which link I must activate the option to have more than one installation?
Hi,
One license is required for each live/production website that you use Avada on. This has always been the same. So e.g. if you need to use Avada on a second website than an additional license is required.
For more info on licensing, please see our post here.
For more info, please see the FAQs here: https://bit.ly/31L0Ebb
Thank you. – Abbas
Hi. After updating, the layout carousel portfolio does not appear in Google Chrome. See below at: https://izing.welp.sk/portfolio-items/vyrobna-hala-cnc-prievidza/ Thank you.
Hi,
Your current comment is flagged due to an external link. Please do find a screenshot of your comment here
For now, kindly check for if flushing your cache plugin/browser cache helps. Also test without 3rd party plugins and child theme.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hello, since the last update of Avada I have problems with the images, in particular if I use the image as the background of a container it is not cut as it used to, but it comes in full. Can you solve?
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Is there a way to revoke the license and stop someone from using it?
Hi,
For your own licenses, yes, you can unregister a purchase code from any of your sites to free it up and use it on a new website.
For that, you can navigate to the Account -> Register Purchase code tab here:
https://theme-fusion.com/support/account/
For more info, please see the FAQs here: https://bit.ly/31L0Ebb
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Thanks, yes may need to do that for a website we built
Hi
We are happy we could help with the info
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi,
I bought 21 Avada’s license. Can I have an discount or boundle for the next purchase?
Best regards
Hi,
We appreciate your continued business.
- In terms of bulk discounts, individual discounts, charitable discounts, and as much as we would love to be able to do that, the Envato marketplace does not give us the ability to discount individual purchases or provide coupons. To be alerted as to when we have our next sale event please do sign up for our newsletter -> http://eepurl.com/baszhX - The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU - You will also receive free theme updates for life - You will gain access to all of the Avada demos -> https://avada.theme-fusion.com - Avada Quick Start Guide -> https://theme-fusion.com/documentation/avada/knowledgebase/quick-start
Thank you. – Abbas
Hello @k_htechnologies.
We have marked your comment as it contained external link that is not allowed, here is your original comment please => https://share.getcloudapp.com/mXurBw0P. As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
REDACTED
Hello @steelcastletheme
Appears to be an issue with the cache, can you please check your caching plugin once, if the issue persists please send us a support ticket following the instructions below.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
REDACTED
Hi,
We’d need to take a look at your setup for this. For now, please disable all 3rd party plugins/child theme to see if the issue is caused by one of those.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
On a separate note, can you guys make it where custom fonts can be added via child theme stylesheet if we choose? I’m too lazy to add each instance in the Options. I could work faster doing it the “old way” lol … Think about it. Thanks.
Hi @tcses,
We’re constantly adding new features to the theme based on user feedback such as yours.
Please post your feature request here so it can be logged properly: https://theme-fusion.com/faq-items/can-i-send-you-a-feature-request/
You can also vote on highly requested features/items on this page: https://theme-fusion.com/feature-voting/
Thank you. – Abbas
Cool! Thanks!
You’re most welcome 
I need to use this theme. I do not have any other websites that are live, I need to install this and use the license key, but message is saying code is in use, and it is not. I need to use code and do not want to pay $42 to have this resolved
Hi,
For that, please send us a ticket at support@theme-fusion.com along with your issue description and we’ll get back to you shortly.
Thank you. – Abbas
Hi, i have 3 Avada bought with this account years ago but upadated to the latest version and another 2 Avada bought with another account recently. Even if they are on the same version, I noticed that some features are missing in the 3 older. For example when I go to the tab “Design” of a container, on the recently bought I see the icons to switch on mobile, desktop and tablet and assign values for each. If i go to the same place with the 3 older, I don’t see these features. What do I have to do to have the same builder options on the older Avada? Thank you and sorry for my english. Marco
Hi,
You must be using the new flex mode in the Container to see those responsive icons. They won’t show on the old legacy mode like seen here.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hey Avada! Everything is going good. My only request is that if you all are going to launch an update, please give your customers a heads up or make it where the whole site doesn’t break, just maybe a back end PHP error log will appear. I have several sites running Avada and they were all broken this morning. All fixed once the theme, core and builder plugins were updated.
Hi @tcses,
We regret any inconvenience caused.
We extensively test our code on different configurations before release and ensure every update rollout is as smooth as possible.
However, its hard to account for every single configuration. In this case, I’d recommend running the updates on a staging / dev server.
If you still see issues anywhere, as this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Thanks Abbas. You’re right and we do, but in this instance no one updated the site. Not sure what happened, but they all looked like tabloid view when using Chrome developer tool. It only showed the header with a message saying There has been a critical error on this website. We do not use auto update, but we’ll keep an eye in the future. Thanks so much.
Hi @tcses,
Without looking at the site, it’s hard to say what might’ve gone wrong on your installation but I’d recommend checking your hosting/WordPress settings to see updates are not set to auto-install. If you see problems, we’ll happily investigate this for you if you send in a ticket.
With the latest version, other than a conflict with Polylang plugin (which has been promptly resolved), we haven’t heard any reports of such issues.
Thank you. – Abbas
hi, do you already have a site customization for an insurance agency? thank you antonio
Hi
We do not have demo specific to insurance but we do have the Law, finance and accountant demo that can be used in a similar scenario
https://avada.theme-fusion.com/accountant/https://avada.theme-fusion.com/finance/
https://avada.theme-fusion.com/accountant/
However, any of our demo’s content can be changed as per your needs
We thank you for your interest and would be delighted to have you as a part of our growing community!
Thank you, Shaminder
or are you providing product subscription, means users can subscribe products on weekly, monthly.
Hello @vootapp
We do not have any specific built in theme functionality for ecommerce and we use WooCommerce for all the ecommerce functionality so we suggest you to please check for any plugin that provides the features you are looking for.
We will be happy for you to be a part of this Amazing Community
Thanks
-Ammar
My purchase code has stopped working. I wanted to switch it to another domain and it keeps saying that code is already registered with another domain even though I have removed it from my avada panel…
Hello @ex501
Please send us your purchase code to support@theme-fusion.com so we can check this issue and assist you further.
Thanks
-Ammar
after updating to the new avada, the search engine in the admin panel stopped working (e.g. search pages)
Hello @ventio-pl
A patch has already been released for that, please go to Avada > Patcher and make sure that you have both the patches applied.
Thanks
-Ammar
I only see the patch # 419219, is it possible that the second patch has not appeared in my case yet?
Hello @ventio-pl
Please check again now after doing a refresh and you should be seeing all the patches
Thanks
-Ammar
works, thank you
Hi
We are happy to help
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
i want to registration for support on themefusion but is says invalid purchase code again and again
Hello @Khondakerz
Please send us an email to support@theme-fusion.com with your purchase code and our team will check this further.
Thanks
-Ammar
Hi, After the last update to 7.4 we get an Uncaught Error: Call to undefined function is_plugin_active() in /home/public_html/wp-content/themes/Avada/includes/bootstrap.php:596 Stack trace: #0 /home/public_html/wp-content/themes/Avada/functions.php(51): require_once() #1 /home/public_html/wp-settings.php(528): include(’/home/...’) #2 /home/public_html/wp-config.php(77): require_once(’/home/...’) #3 /home/public_html/wp-load.php(37): require_once(’/home/...’) #4 /home/public_html/wp-admin/admin.php(34): require_once(’/home/...’) #5 {main} thrown
Hello @ISTODATA
We are not able to replicate this issue on our end, can you please send us a support ticket as I can not find your account, please send us an email to support@theme-fusion.com so we can check this further for you.
Thanks
-Ammar
I think we found the problem… There is a common function in new Avada helpers and in the old version of fusion builder. To make it work we deactivated all the plugins and changed active theme to default. We updated fusion core and builder and then we reactivated Avada. Finally we reactivated all other plugins one by one. This way everything was fine, until we reactivated Polylang, which ended in a new fatal error.
Hello @ISTODATA
Glad to hear that you have worked this out, regarding the polylang please make sure its updated but if its still causing any issues please do send us an email as mentioned above
Thanks
-Ammar
After updating the builder whole website is crashed, i need it fix ASAP, i’m loosing customers because of that.
Hello @gautchakraborty
We have no such reports of website being crashed on the update, if you are seeing any issue, please try to remove the update and do a manual update again once after downloading fresh theme files from your ThemeForest account making sure that all the files are transferred, in case the issue persists please send us a support ticket with your WP Admin + FTP details and our team will check this further for you.
Click Here To Create An Account & Get Avada Support
-Ammar
Yesterday I updated to v7.4. Filebird is also installed. Now I cannot access subfolders. When I click on a subfolder, it always show me all files.. I worked fine before update.
Hello @Petkusholding
We will need to further check this compatibility issue in details, we suggest you to please open a support ticket with our team and our representatives will assist you further.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Sorry I was wrong. It works like before, but only in thumbnail view. In list-view, it always shows all files regardless what folder I select. This maybe a common issue.
Hi,
Please send s a ticket as linked above so we can check this for you. We aren’t able to troubleshoot here as this is not a support platform.
Thank you. – Abbas
My license keys (2 keys purchase Dec 5/2020) do not work anymore. I have tried sending support tickets but no luck. Kindly look into this. Thanks
Note. I do not need to purchase support to have my keys work?
Hello @Dajaiye
Your purchase licenses should still work and should be able to get you updated to 7.4 without any issues, you can not send a support ticket as your support is expired but that is not required for the purchase code to work, please send us an email to support@theme-fusion.com with your purchase codes so we can check those.
Thanks
-Ammar
It works now, Thanks
Glad to hear that.
Thank you. – Abbas
