28319 comments found.
When do you expect Flatsome to be compatible with the newest Woocommerce? I always wait to update Woocommerce until your changelog says it’s compatible, but you haven’t written anything since woocommerce 4.8?
Hi,
The latest version of Flatsome (v3.13.3) is compatible with the latest version of WooCommerce (v5.4.1).
Hi, do you know when there will be a fix for the bug where the nav menu drop down is showing behind the slider in Safari browser? This has happened before and was quickly resolved. It’s on Flatsome 3.13.3 and I noticed a few others asking the same. Please keep me posted. Thank you!
Hi,
If you think there is a bug, please report it by submitting a support ticket here. Ignore the auto-reply. All tickets are reviewed and the bug reports are forwarded to the developer team to check.
Hi, I face a problem On my UX Builder. problem is, when i edit any page or content, after that i press apply and update button, but it is not working. that means page data is not update. How can i solv it ? without solving this problem, theme is valuless. i can not work into this theme…
Hi, I face a problem On my UX Builder. problem is, when i edit any page or update any content, after that i press apply and update button, but it is not working. that means page data is not update. How can i solve it ? without solving this problem, theme is valueless. i can not work into this theme…
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
When using the Product Categories element on a page, I can’t sorting them using Order By > Name. It does not change the order of the product categories.
Order By > Date and Menu Order both work, but not Order By > Name.
Is there a way to fix this?
Hi,
If you think there is a bug, please report it by submitting a support ticket here. Ignore the auto-reply. All tickets are reviewed and the bug reports are forwarded to the developer team to check.
You’ve got mail!
The header image on the top full setting on single blog post is very dark. Is there a way to lighten it so more of the image’s colour comes through?
Hi,
Can you share the page URL?
Does this support Dokan Multivendor Plugin?
Hi,
It’s not officially supported but many Flatsome users use Dokan with Flatsome without any problem. You can join our official Facebook Community and get the opinions of those users about that. Please don’t forget to accept the group rules of the Facebook Community if you decide to join.
Hello! Why does the “leave a review” section not show? It has something to do with Flatsome, I have double checked this with the WooCommerce support.
Hi,
Can you submit a support ticket here?
Hello!
Is there a way to set an automatic “order by” for the out of stock products in category page. I would like to have the buyable product at the beginnig of the page.
Thank you flatsome is awesome!
Hi,
Please try this snippet:
add_filter( 'woocommerce_get_catalog_ordering_args', function( $args ) {
$args['orderby'] = 'meta_value';
$args['order'] = 'ASC';
$args['meta_key'] = '_stock_status';
return $args;
}, 9999 );
I can’t upload my picture.
I received a error message “this.activateMode is not a function”.
Please see screenshot. https://prnt.sc/15cm1jz
I try to build the demo for my website, but I can’t.
Please help me.
Ken
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
can I have the ccs code for THEME HEADER . I was adding a goole tag and I cut some of the header ccs out
<!DOCTYPE html>
<!-[if IE 9 ]> <html <?php language_attributes(); ?> class=”ie9 <?php flatsome_html_classes(); ?>”> <![endif]->
<!-[if IE 8 ]> <html <?php language_attributes(); ?> class=”ie8 <?php flatsome_html_classes(); ?>”> <![endif]->
<!-[if (gte IE 9)|-><html <?php language_attributes(); ?> class=”<?php flatsome_html_classes(); ?>”> <[endif]—>
<head>
<!- Global site tag (gtag.js) – Google Analytics ->
<script async src=”https://www.googletagmanager.com/gtag/js?id=UA-199363-1”></script>
<script>
window.dataLayer = window.dataLayer || [];
function gtag(){dataLayer.push(arguments);}
gtag(‘js’, new Date());
</script>
</head>
gtag('config', 'UA-1993683-1');<body <?php body_class(); ?>>
<?php do_action( ‘flatsome_after_body_open’ ); ?> <?php wp_body_open(); ?>
<?php esc_html_e( ‘Skip to content’, ‘flatsome’ ); ?>
<?php do_action( ‘flatsome_before_header’ ); ?> <header id=”header” class=”header <?php flatsome_header_classes(); ?>”> <?php get_template_part( ‘template-parts/header/header’, ‘wrapper’ ); ?> </header> <?php do_action( ‘flatsome_after_header’ ); ?> <main id=”main” class=”<?php flatsome_main_classes(); ?>”>DOES THIS SEEM RIGHT?
Disregard. fixed
Hi,
Thanks for letting us know you’ve found the solution 
How can the Buy Now button be styled? Why does the Button block not work for this aspect?
Hi,
Can you submit a support ticket here?
Hi, is there any update for ipad pro viewport?
Hi,
If you think there is a bug, please report it by submitting a support ticket here. Ignore the auto-reply. All tickets are reviewed and the bug reports are forwarded to the developer team to check.
can i use the license to build site on development server , then move to live domain?
Hi,
Yes, you can.
Is there any chance to hide the Cart Icon in Menu when its empty? Do I have to write something in the functions.php?
Hi,
Can you submit a support ticket here?
Without support ?
hi
i like your theme but i notice all product picture size is almost same, what if i want a bigger picture like in this website https://www.hana.com.pk/. Is is possible to do with your theme?
Hi,
Image sizes depend on the source image sizes, WooCommerce image size settings, and page layout. You can use big images if you set the settings correctly.
okay thnak you., I hope your support will help me on this?
Hi,
That’s not a Flatsome issue. Please try it with a default WordPress theme or the official WooCommerce theme “Storefront”. On the web console, I see a response contains a message in HTML format: “site under maintenance” which should be content in JSON format. Please contact your hosting provider to check the problem. It may be caused by aggressive caching.
Thank you so much. It works!!!
@media (max-width: 600px) {
mobile-menu .col-inner {
overflow-x: scroll;
overflow-y: hidden;
display: flex;
white-space: nowrap;
flex-wrap: nowrap;
width: 100vw;
}
}
Hi,
Can you submit a support ticket here?
Hello,
We’ve created a 404 page but the menu is still showing, is there a way to disable it? Using “No Header/Footer” template on the page doesn’t work.
Regards.
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
I am interested in this theme but the main demos look really old. Are you planning to update them? i see the templates in flatsome studio nicer. Thanks
Hi,
You can find the latest layouts in Flatsome Studio.
ey there strange behaviour with the dropdown menu for variable product. Sometimes the menu apear empty, i go to the backend of the product and click update. Then the menu works again. But just for few days. I deactivate all the plugin so i think is a theme bug. Could you please help me? (woocommerce and flatsome are updated to the last version)
Hi,
Can you submit a support ticket here?
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