39376 comments found.
I realize my support has run out, but it is extremely odd to me I can not even change the logo through Theme options. I replaced every single logo file, but it simply will not change. I cleared my cache, both client and server side. It doesn’t change.
Hello @GuyDroog
This can not happen, changing the logo is as easy as changing it from Global Options, please make sure that you are not using a multilingual plugin, if that is the case you may need to make sure that you are adding the logo in right language global options, also please disable all your 3rd party plugin(s) and then make the change again once.
Thanks
-Ammar
Congrats on 700,000 sales. you guys deserve it!
Hello @Hoey
Not there yet but will be soon! Thanks for being a part of Avada 
Have a good day!
-Ammar
I hav a issue with my theme…but I cant open ticket becoz I cant create account on ur site…says Purchase codes already used…..how to solve this???
Hello There
Please send us an email to support@theme-fusion.com with your purchase code so we can assist you with this issue further.
Thanks
-Ammar
I have several Avada installs on multiple servers. On one of those servers, every install has the same problem – page and post edits and new creations will not work. Any idea what kind of conflict there could be with a server setting?
Hi,
Please see that you’ve all the patches applied under Avada -> Patcher menu and also test without child theme and disable all 3rd party plugins to see if one of those is causing the issue.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, we’d need to login and check. For that, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi, I have noticed that my animations when viewed on my mobile phone are now really quick and not smooth at all. They used to work fine and would slowly side in as you scrolled down the page. Since the latest update this is no longer the case. They still work fine on the desktop. What fixes do you have for this?
Hi,
We don’t have any reports of such an issue after the update so it might be specific to your setup that we’d need to login and check.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi, my woocommerce theme is totally messed up. Is there a way to use the standard woocommerce theme instead of the avada theme? Or is there a way to fully customize it?
Hi,
If you’re referring to our custom layout builder for WooCommerce pages – you can customize the layouts there freely so the designs will depend on how you set them up. If you wish, you can delete your custom WooCommerce layouts under Avada -> Layouts page to have the pages use the stock layouts.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
I just updated to v7.4 but most of the Woocommerce new elements are missing – Woo Cart Table, Woo Checkout billing etc… Woo Notices & Crosssales are the only new ones that show. I REALLY want to use then to build a new cart page but they do not exist on my install as they do in your Doc’s and Videos… Help??
Nevermind!!! I found under Performance > Elements that all the new items were NOT checked. Why? not sure, should be automatically checked upon install right? Anyway – Resolved.
Hi,
By default those items should be checked. Glad to hear its resolved.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
I need help regarding avada slider and Faqs .. they both keeps loading first time visiting a page from fresh (uncached) browser. Sliders and FAQs loads after refreshing the page or opening the same page 2nd time. Please see the links below where problem occurs. homepage slider | https://d-pharmacy.com/ shop page slider | https://d-pharmacy.com/online-shop/ FAQs content and slider | https://d-pharmacy.com/faqs/
Please help
Hello @aun4some1
External links are not allowed in comments so we have flagged your comment above, here is your original comment without links => https://share.getcloudapp.com/Z4uKyeGl
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Unfortunately, i am unable to open a ticket at your support system because it says my support has been expired and i don’t have $50 spare to renew the support for a small but old bug.
Hello @Aun4some1
Please send us an email to support@theme-fusion.com regarding the issue you are facing in this case so we can check this further.
Thanks
-Ammar
Hi! can this booking form https://avada.theme-fusion.com/taxi/book-online/ be integrated with woocommerce? Or is it available any other solution for online booking in Avada? Thanks!
Hi,
That is an Avada Form there. While you can save entires from it to the database, or have them emailed to you – it cannot be integrated into WooCommerce without some level of customization. You can use one of the many 3rd party WooCommerce adding if you need to add a form to your products/checkout etc.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Im using Avada my old site. i want update theme version but i need to support Explorer on my website. May i get as lastest as possible to supported old version?
Hello @hufm2017
The support for IE11 and below versions has been dropped in our latest version so that will not be possible I am afraid.
Thanks
-Ammar
If so can i buy older version Avada?
Hi,
Themeforest only offers the latest version for security/performance reasons. We cannot provide support for older versions. At this point, I’d recommend talking to your client to consider using modern browsers as its not possible to support IE while also integrating newer web technologies that users expect and other browsers provide.
Thank you. – Abbas
We’re trying to make and save the changes but they are not getting saved when we publish in the editor.
Hello @gosensing100
Please make sure that none of your 3rd party plugin(s) are causing this issue, if the issue persists please open a support ticket with our team and we will gladly assist you further.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hi, how can I change the text menu colours belonging to the header ? Thank you in advance
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Done !!! Waiting for an answer from yesterday. Thank you
You’re most welcome, our team will get back to you as soon as possible.
Thanks
-Ammar
Still the issue…..
Hi,
We’ll respond to your ticket shortly. As this is not a support area, lets discuss the conversation in your ticket.
Thank you. – Abbas
Good evening, I am using Avada for the first time and in general it is a very complete template, the license that I have purchased I am using for the website: “https://hersal.com.pe/web” which is under development.
In the extensive documentation they have you will find the necessary information to consult and work without problems, but when creating image galleries or tabs, the navigation buttons take me to this address by default: https://themeforest.net/item/avada-responsive-multipurpose-theme/2833226?irgwc=1&clickid=yi-UzqWMoxyLUwrwUx0Mo3IjUkBwMqVOpUjOwM0&iradid=275988&irpid=1292887&iradtype=ONLINE_TRACKING_LINK&irmptype=mediapartner&mp_value1=&utm_campaign=af_impact_radius_1292887&utm_medium=affiliate&utm_source=impact_radius
Screenshots:
Link1: http://imgfz.com/i/tW41gKf.jpeg Link2: http://imgfz.com/i/1tpaHcK.jpeg
What is the reason, what should I change? the link is the AVADA ad on ThemeForest.
I have not installed third-party plugins, I would appreciate if you could tell me what it might be due to and if any user has had a similar mishap, you can tell me the possible causes.
Greetings.
Sorry, for “in a hurry”, I wrote without realizing that I had already solved the problem, between copying and pasting some links, I accidentally pasted in the LINK of a column, the URL of Avada in ThemeForest and that “inherited” the address to the rest of navigation elements.
All done.
Greetings.
Hi
Thank you for your update. If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Dear & Respected Sir
I have purchased 2 avada licenses . using one license on one site only. I reset my wp (stcmalaysia.com) database, and after that Avada asked to re enter purchase token, When I apply my purchase token, It gives error as if I HAVE REGISTERED TOO MANY TIMES…. If I uninstall and re installed on the same registered site, there should be no objection.
Please Guide me
Regards
Hello @frbuttpk
In order to unregister a code from a site, you need to log into your support account at https://theme-fusion.com/support/account/ Once you are logged in, please click on the “Register purchase code” tab, Screenshot here → https://tinyurl.com/yeq5h2tv Here you will see an option to unregister any purchase code added to a site, Screenshot here → https://tinyurl.com/yfboy8r6 Once unregistered, the purchase code can be used once again
If you need further assistance with this, please open a support ticket and our team will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Thank you dear Ammar. I have done asper your kind guidance…
Stay safe and blessed
Regards
Hi
We are happy to help
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hello, I am interested in this theme. Can you combined pages from different demos? or do you have libraries with predesigned section that i could import into the page? thanks
Hello @jasmdesign
We are glad to hear that you like our theme, regarding the query above, yes you can definitely import pages from different demos (prebuilt websites) and you can read all about how this happens here in our document post => https://bit.ly/2Sr8zcr
We will be happy for you to be a part of this Amazing Community
Thanks
-Ammar
Good Morning,
I have a problem with the CODE of my client’s site. Now we get a sign that says that the code is being used on another website. I do not know why. How can I solve it?
www.josemariapalomares.com
The User of the license is josemariapalomares
Hello @josemariapalomares
I can not find any account associated with this code or website so can not check the issue, in order to assist you with this, we will be needing you to please send us your purchase code via a support ticket following the instructions below.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Can I use a single license to build more than one site, or do I have to buy a license for each site?
Hi
A single license is valid for a single site. Additional sites will need new licenses (per site one license)
We thank you for your interest and would be delighted to have you as a part of our growing community!
Thank you, Shaminder
just upgraded to Avada 7.4 and now my site is missing a lot of stuff I’m getting jQuery(...).fusion_set_bg_img_dims is not a function and a jQuery(...).fusion_calculate_empty_column_height is not a function is there any way to revert back to the older version or is there any quick fix for this?
Ok, so after some more investigating I found the following: The jQuery(...).fusion_set_bg_img_dims is not a function and a jQuery(...).fusion_calculate_empty_column_height error is because the fusion-column-bg-image.js file is only included in the back end so I added it back in and the errors are gone, but still a lot of the page was missing. Looking at the missing blocks I found out that where all blocks that had an animation on it, after switching off all animations in the builder elements all blocks re-appeared.
Has this version been beta-tested before it was released?
Hi
We are not able to replicate a similar error at our end. I do see that you have valid support. It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Hi,
I’m afraid we don’t have an automatic method for that.
You could manually assign a link inside each content box if needed though.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you have further usage queries, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hey Avada… Guess what! Counter boxes only work in Chrome. Any quick fixes? Thanks
Hi @tcses,
Please test with 3rd party plugins disabled to see if one of those is causing the issue. We haven’t received any reports of such an issue in recent versions.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
