Hi there,

Sorry about the delayed response.

We checked twice to make sure but couldn’t replicate the issue. https://tppr.me/8yr38 The plugin is included in the ZIP file. Could you please check again?

Cheers, TeamLiquid

Hey, Yes i found it. But it is not available on the dashboard. how can i fix that?

Hi there,

Glad to hear that!

You don’t need the dashboard to install the plugin. Only required plugins are available on the dashboard. Because too many plugin installations might slow down your website.

Hope this makes it clear.

Cheers, TeamLiquid

Hi there,

Thanks for your message.

I believe they are already replied on the support portal. Please let us know if there is anything else we can help you with.

Cheers, TeamLiquid

Hi there,

Thanks for your message.

Slider Revolution is bundled with Ave. However, some features (auto-update, pre-built slider templates) might require a single license from Slider Revolution. This rule applies to all themes on the market. Here is a useful article from Envato: https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins

Hope this makes it clear.

Cheers, TeamLiquid

Hi there,

Sorry about the late reply here.

I believe the ticket is already replied on the support portal.

Cheers, TeamLiquid

Hi there,

Thanks for your message.

It was a temporary issue. It should be fine now.

Cheers, TeamLiquid

yes thanks,now I need the saas demo xml (only this page). my email: onceiwas1990@gmail.com

hi,I’ve been waiting for two days…

Hi there,

I believe it is already replied. Please let us know if there is anything else we can help you with.

Cheers, TeamLiquid

Hey there,

Unfortunately Envato temporarily disabled Hub without any prior notification due to the banner guidelines on the product page.

We made the changes and are waiting for the Hub to be back. In the meantime, we’re chasing them to speed up the process & we’ll continue to provide support.

Thanks for your patience and understanding!

Cheers, TeamLiquid

Hey there,

Thanks for your message!

I believe the ticket is already replied. Please let us know if there is anything else we can help you with.

Cheers, TeamLiquid

Hi there,

Of course!

You can use Ave Collection to import any section from any demo.

Cheers, TeamLiquid

Hey there,

Glad to hear that!

Feel free to reach our support if you need anything else

Cheers, TeamLiquid

Do you know why visual composer doesnt work with your demo and contact form 7 ?

Thx

Hi there,

Thanks for your message!

Could you please submit a ticket with your login details? We’d be happy to help you.

Cheers, TeamLiquid

*agency theme

Hi there,

Thanks for your message!

Could you please provide more information? We’d appreciate a screenshot for a better understanding.

By the way, if you are referring to the row borders, they can be easily removed.

Cheers, TeamLiquid

Hi there,

Thanks for your message.

It might be a private video. Could you please submit a ticket with your login credentials? We’d be happy to check it closer.

Cheers, TeamLiquid

No, it’s not a private video, we used the same theme on a different website. I did the same settings but just uploading the video. It can’t display any video when you set the row to be the background video. But the video can be played when I add it through other plugins (such as slider rev). I can’t send the login information from here. Where do I send it if I have to?

Hi there,

You can submit a private ticket here: https://liquidthemes.freshdesk.com/support/tickets/new

Looking forward to hearing from you.

Cheers, TeamLiquid

Hi there,

Thanks for your feedback!

Could you please try again? It should be fine now.

Cheers, TeamLiquid

Hi there,

Thanks for your feedback!

Could you please try again? It should be fine now.

Cheers, TeamLiquid

Hi there,

Thanks for your message.

You can refer to this article to update WP Bakery Page Builder. https://docs.liquid-themes.com/article/148-how-to-update-wp-bakery-page-builder

Hope this helps.

Cheers, TeamLiquid

Hi there,

Thanks for your message!

We couldn’t replicate this issue on our servers. Could you please submit a ticket with your login details? We’d be happy to check this closer.

Cheers, TeamLiquid

Hi there,

Thanks for your message!

Could you please submit a ticket? We’d be happy to assist you.

Cheers, TeamLiquid

Hi there,

Thanks for your message!

Could you please check the Mailchimp plugin? Please let us know if you still need help.

Cheers, TeamLiquid

No, I can´t find these strings in Mailchimp plugin, it´s built on the WP Bakery Theme version. Please, help

Hi there,

Thanks for your message.

Could you please submit a ticket with your login details? We’d be happy to check these issues closer.

Cheers, TeamLiquid

Hi there,

Thanks for your message!

Unfortunately, this requires theme customization. Feel free to submit an e-mail to info@liquid-themes.com if you need the customization service.

Cheers, TeamLiquid

Hello. It does not fail to surprise me that my ticket was closed without you replying or fixing the issues raised. Anyways, I have opened another ticket (#8343) and I pray you will be kind enough to reply and fix them this time. Thanks

Hi there,

Thanks for message.

I believe it is already replied on the support portal. Please let us know if there is anything else we can help you with.

Cheers, TeamLiquid