74 comments found.
Its a Pre Sales Question. I am mostly interested in Flight Ticketing and Hotel Booking but i cant see anything related to flights in your demo.
Hi.,
Thanks for your interest!.,
Sorry for the inconvenience, we don’t have flights demo’s as of now.
You can achieve through the 3rd plugins.
Regards., DesignThemes Support.
Hi , great theme presales questions pls…
1. In tours, can we have time? because some tours are for example 10am – 5pm. Is it possible?
2. Also some tours are specific days of the week, is it possible?
3. Can i set other price for children and other price for adults?
4. Can i use Woocommerce payments?
5. Is WPML Compatible?
6. Can i add custom fields in Tours, Activities or Hotel?
7. In Accommodation, can i have different prices per period and differnt price per number of quests?
Pls respond one by one
Many Thanks
Hi.,
Thanks for the interest!!
1),3), 6) & 7) – Sorry we do not have these features.
2) https://prnt.sc/1zn8p8c – These are the available options
4) We are using “WP Hotel Booking” plugin so please check it here – https://wordpress.org/plugins/wp-hotel-booking/#how%20many%20payment%20gateways%20does%20this%20hotel%20booking%20plugin%20offer%3Fhttps://prnt.sc/1zn9f3c
5) Yes, Our theme is compatible with the WPML plugin
Regards., DesignThemes Support.
before i purchase this theme, can you please answer the following inquiries for me? 1- Does the theme support woocommerce payment methods ? 2- Can individual people sign up and create trips or hotels on the website ? 3- I have two hotels, so can this theme show the hotel and then show the available rooms in each hotel ? (Cos in the theme when i search for hotels it says that we have twin room, and when you click on twin room no where it says in which hotel is the room located, and even in the permalink it changes from /Hotels/ to /Rooms/ 4- Does this theme support social login buttons ? 6- why taking too much time for loding time 1st time.
Hi.,
Thanks for the interest!!
Sorry, we do not have these features.
Regards., DesignThemes Support.
It is hard to get the proper support for the theme. Although it is a beautiful Theme the backend is a nightmare. I have been at this for days trying to get this to theme to work. First I was not able to upload the demo images so I pay the $50 and hire support, he wasnt able to get them loaded either. ( Need a refund) I decided to just forget the demo data and start from scratch with my own images. Then I noticed that I am getting a PHP error message. The header menu did not copy over properly with the install either so I have had to spend time trying to get this in place but its still not fixed and does not look the same as the demo. The worst of all is the horrible backend CMS for the Trip form. There is no easy way to add anything. For example I have been trying to create trip costs and dates by they just will not stay in place. After you make the changes there is not even a save button for the changes. The only support is a form. The documentation also is not helpful because it does not give you step by step instructions. I am really upset as I wanted to get this site up and running today but I am held up by the main part of the site and that is the actual Trip content itself. Could someone please reach out to me so that I can get this resolved ASAP.
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Also, please send some screenshots / videos of your issues. We will help you.
Regards., DesignThemes Support.
I have sent over the information requested
Hi.,
We replied to your mail ID. Please check it.
Regards., DesignThemes Support.
I have replied as well. Will it be fixed today we are going on a week now.
Hi.,
We will fix this and update our template within two weeks. Please wait.
Regards., DesignThemes Support.
Sir I have to get this theme working now. I dont have two weeks to wait for a Theme update as it is affecting my business now.
You have asked for my credentials to my WordPress site and they were provided. Please correct the Main Header so that it is displaying correctly. Please also show me how to edit the price badge on the Trip package. I have a destinations page created that displays all of the destinations for the site but when I select a destination it does not link back to the package that I have created How do I link my packages to the destination page and how do I get the destinations to display under the correct area at the top of the homepage? It will only show demo content and not the pages that I want. In addition, on the homepage Popular Packages only show the demo packages. How do I edit this section to show the packages that I have created and would like to show? The map plugin also cannot be updated because the PHP is out of date.
Hi.,
Please check your mail. We replied
Regards., DesignThemes Support.
Still waiting for support. You send one email per day. I answer the question and you dont reply until the next day. This is crazy.
Hi.,
Your FTP details are not working. Please check it out. Without login details we can not fix your issues.
Regards., DesignThemes Support.
Can you be more clear on what exactly can you not fix? What changes do you need to make?
Hi.,
Please check your mail we replied.
Regards., DesignThemes Support.
So is it fixed or not?
The main thing right now is to get my navigation bar to look like the one I paid for in your theme. You have access to my site why cant you fix it? http://preview.themeforest.net/item/ora-travel-hotel-wp-theme/full_screen_preview/23901231?_ga=2.218479769.1494716437.1624364148-1264726215.1621955977 Yes there are other issues but this is an eye sore. If you cant fix it than how do you expect customers fix it?
Hi.,
Please check your mail.
Regards., DesignThemes Support.
Hi, pre-purchase question Can we add videos to the banner area? banner area not showing on mobile? What’s your score on speed? Can the mobile menu be moved to the left? Instagram link possible? thanks
Hi.,
1) Yes., It’s Possible.,
2) Most of it depends on page content which compromises of images. If images are properly optimized and you’re using a cache plugin on a good fast host, the speed issue shouldn’t happen on any theme.
3) Yes., It’s Possible.,
4) Yes., It’s Possible.,
Regards., DesignThemes Support.
i tried to register support account. but i have not received any password on my email. its taking to much time? how can i get support?
Hi.,
Sorry for the inconvenience,
Please do ensure you have checked your spam mail too. If there is no email still then can you please email us support@wedesignthemes.com. Kindly mention your purchase details and our team would certainly check this further for you We look forward to helping you!
Pre Sale Question. Planning to have a Tour purchasing site for Sub-Agents. Sun-Agents can purchase tour packages from us for their clients (passenger). I would like to know is there any way to change the tour price according to the Passenger’s resident country. (during checkout)
Note : Passenger won’t register with us. Sub-agent will fill the passenger details (can be 1 or more passengers and different countries in a single booking & it may different from Sub-Agent’s country) in checkout form and price have to be updated according to the country fields in the checkout time. Waiting for the positive reply from your end. Thank you.
Hi.,
Thanks for the interest!!
Sorry, we do not have these features.
Regards., DesignThemes Support.
I’ve a problem with demo installation. Maximum execution time of 29 seconds exceeded in /var/www/vhosts/xxxxxxxxxxx.it/httpdocs/wp-includes/wp-db.php on line 2491
Hi.,
Thank you for contacting us.
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
OK, Thank you!
Hi.,
We have installed the theme and import the dummy data . Please have a look.
Thank you, we look forward to helping you!
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end 
Hi, is activities section covered with this theme as per this website https://www.raynatours.com/ if i search a destination it will share me activities list and then i can book multiple activities by making online payment
Hi.,
Sorry, we do not have this feature.
Regards., DesignThemes Support.
Hi recently after updating the theme my tours are not loading properly.
Hi.,
Please be more specific on your query with some screenshots / videos. So that we can get a clear view and help you ASAP.
Regards., DesignThemes Support.
this is a tour page. Picture ansd everything is shifted to bottom.
I tried disabling all the plugins but didn’t helped.
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
Hi, the above issue has occurred again after updating the theme. Can you please have a look. Client is getting very angry on me.
Hi.,
Your issue has been resolved. Please check it out – https://prnt.sc/w3t96z
Regards., DesignThemes Support.
Thank you but still have some issues… I have emailed you. The issue occurred after the recent updates.
We received your details. Our support team is processing your request. We will update you as soon as possible.
Hi, i have a pre-purchase question..
Is it possible instead of showing results on the search bar, i can collect the information entered into email through the Search on the slider?
Thanks.
Hi Daniel.,
Sorry but we do not have that option in our theme.
Regards., DesignThemes Support.
Hi, I have access to this item from my Elements.envato subscription. I have been trying to install it to test it out before recommending it to my peers and have been facing an issue. Whenever I try installing the demo content by using unyson and the demo content install plugin, I am receiving an error. Link: http://prntscr.com/ufy59e . I am using a litespeed server and have done the steps mentioned in the documentation to no avail.
Hi.,
Thank you for contacting us.
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
Deactivate the LiteSpeed https://docs.litespeedtech.com/cp/cpanel/cpanel-plugin/
Refer : http://manual.unyson.io/en/latest/extension/backups/index.html#litespeed-webserverNote : We do not provide support for Envato element subscription users.
If you need support from us, then you need to buy the theme from ThemeForest, else you can refer our theme documentation to fix your query.
Hi, how to place the sidebar, like in this link? “price from”
https://dtora.wpengine.com/trip/a-trip-to-villa-de-cosa-7-days-6-nights/Hi.,
Thank you for contacting us.
We cannot verify your purchase code since you don’t have a buyer badge for your comment. Kindly, confirm the purchase code via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can move forward.
Regards., DesignThemes Support.
before i purchase this theme, can you please answer the following inquiries for me? 1- Does the theme support woocommerce payment methods ? 2- Can individual people sign up and create trips or hotels on the website ? 3- I have two hotels, so can this theme show the hotel and then show the available rooms in each hotel ? (Cos in the theme when i search for hotels it says that we have twin room, and when you click on twin room no where it says in which hotel is the room located, and even in the permalink it changes from /Hotels/ to /Rooms/ 4- Does this theme support social login buttons ? I’m currently using Homey theme and i really love the options here and would like to change to yours. 5- Does the theme support iCal for availability or maybe even better an XML connection method ?
Hi Saro.,
1) Our theme support woocommerce payments only for the products added via woocommerce plugin and not for the hotel booking.
2) No only the admin can create trips and hotels.
3) We will check into this issue and let you know.
4) Sorry we do not have social login option. We will try to update it in future.
5) Sorry we do not have that option in our theme. We will try to update it in future.
Regards., DesignThemes Support.
Hi there,
I need to create travel agency site with option to buy online flight tickets.
Is your theme have option for real-time booking of flight tickets via some api or plugin ?
Hi.,
Thanks for the interest!!
Sorry, We don’t have this feature. Let us know any other queries.
Regards., DesignThemes Support.
Hello, the “WP Hotel Booking” plugin cannot be installed.
It seems that it have not been available in wordpress for a few days.
Is there an alternative to install it? Or is there any other plugin that makes this theme work?
Hi villalobos.,
Thank you for the interest in our theme. We are checking for the alternatives of hotel booking plugin and we will release an update asap.
Regards., DesignThemes Support.
Hi,
We are facing a problem with the [wte_trip_search] code, it does not display any results on the trip search result page (it is just written the code). WP Travel Engine plug in is installed and activated, can you please help us fix this issue as this is quite problematic?
Thanks
Hi.,
Have you installed and activated required and recommended plugins. Let us confirm.
Regards., DesignThemes Support.
Hi,
Yes, everything is installed and activated… What can we do?
Thanks
Hi Ecodyssey.,
Kindly, mail us your site credentials (WordPress admin login (Domain Name, Admin username, and Admin password) & FTP access login details ( FTP Host, FTP Username, FTP Password)) immediately via the right bottom form located @ https://themeforest.net/user/designthemes?#contact So that, we can check and fix the issue.
Regards., DesignThemes Support. Hi, I just have a small pre-sale question and that is, 1. I just want to build a group hotels website with this theme and is it possible? 2. Can I integrate WooCommerce to enable payments?
Thanks for the answer in advance!
Hi.,
Thanks for contacting us, But sorry the above features are not available in our theme.
Regards., DesignThemes Support.
Hi, can you help me fix this issue?
i want to create a blog post & pages but it’s keep say “Publishing failed. Error message: The response is not a valid JSON response.”
And all of my pages was 404, i try to reimport theme but it didn’t work very well. please help us.
my web: https://pesona-indonesia.info
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
I have installed this theme as in the demo, how do I edit this theme, please give me a hint document, thanks
Hi.,
By using “Visual Composer” editor, you can easy to edit content. Refer this – https://prnt.sc/qw0a6r Let us know any other queries.
Regards., DesignThemes Support.
