28306 comments found.
Hi Guys! We’re the CSS Hero team here. Is there a way to stop the ID’s changing every time the page is loaded?
Thanks for your collaboration
Hi,
It’s included in v3.14.0 and currently in beta testing.
Cool, could you give access to your beta version to inspect possible conflicts with your theme? Thanks
Please join our beta testing group.
Hello. I like your topic. But I started to optimize the site and ran into slow performance on mobile devices. my site’s speed indicator in GoogLe is not more than 50. As I found out, your demo sites also show low speeds in this test. Why do you have different metrics in the topic description?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
I use Accordian Tabs and when I click on the reviews tab or any custom tab it scrolls to the bottom of the page and I need to scroll back up. How can I fix this?
Hi,
Can you submit a support ticket here?
Hi there!
I have a issue with the custom 404 page option in flatsome.
The custom 404 block in flatsome is responding with a 200 response instead of a 404 response as it should.
This has a negative impact on SEO.
The last time i wrote you guys about this issue, you asked me to open a ticket.
I did, and you guys never responded.
I do not want to pay for support because of this issue. This should be considered as a bug, and not a support request.
Is it anything you guys can do to help me out?
Kind regards.
Hi,
It’s not a Flatsome bug. Please check your SEO and caching plugin 404 status code behavior settings.
Does this theme have badge setting for woocoomerce where show discount ? i dont have bug but it is general question. Can you answer yes or no please because on document, i couldnt find any about it or maybe i missed.
Hi,
You can display the discount percentage in a badge.
ok thank you, i saw our default badge but do we have any other or only 1 style? i couldn’t find any on document about it.
You can display one style at a time.
Is there a way to remove the primary color as background color from the slider. I have a red primary color, but don’t want to be visible as slider background color while the slider is loading. I can overwrite the background color in custom CSS, but it still loads the primary color first and it’s visible as background color of the slider, when the page is loaded.
Hi,
Did you try to set a custom background color for the slider in Slider element options?
Yes, I did. it’s an almost white. The primary color is set to a red. When the page loads, it still shows the red first, and then disappears when the full slider loads. The only way I was able to fix it was additional CSS .banner{background:#f7f7f7 !important;}
that had an impact to other banner items, but I just changed their color on those.
You’re talking about banner background color. The color option of the banner element overwrites the default (primary) color. Did you try to set a background color for the banner element?
Hello, how to align the text with the checkbox? it comes out on 2 different lines and it doesn’t look good. Thanks . Please check this capture https://www.screencast.com/t/RIXb90ctlT
Hi,
Can you submit a support ticket here?
When do you expect Flatsome to be compatible with the newest Woocommerce? I always wait to update Woocommerce until your changelog says it’s compatible, but you haven’t written anything since woocommerce 4.8?
Hi,
The latest version of Flatsome (v3.13.3) is compatible with the latest version of WooCommerce (v5.4.1).
Hi, do you know when there will be a fix for the bug where the nav menu drop down is showing behind the slider in Safari browser? This has happened before and was quickly resolved. It’s on Flatsome 3.13.3 and I noticed a few others asking the same. Please keep me posted. Thank you!
Hi,
If you think there is a bug, please report it by submitting a support ticket here. Ignore the auto-reply. All tickets are reviewed and the bug reports are forwarded to the developer team to check.
Hi, I face a problem On my UX Builder. problem is, when i edit any page or content, after that i press apply and update button, but it is not working. that means page data is not update. How can i solv it ? without solving this problem, theme is valuless. i can not work into this theme…
Hi, I face a problem On my UX Builder. problem is, when i edit any page or update any content, after that i press apply and update button, but it is not working. that means page data is not update. How can i solve it ? without solving this problem, theme is valueless. i can not work into this theme…
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
When using the Product Categories element on a page, I can’t sorting them using Order By > Name. It does not change the order of the product categories.
Order By > Date and Menu Order both work, but not Order By > Name.
Is there a way to fix this?
Hi,
If you think there is a bug, please report it by submitting a support ticket here. Ignore the auto-reply. All tickets are reviewed and the bug reports are forwarded to the developer team to check.
You’ve got mail!
The header image on the top full setting on single blog post is very dark. Is there a way to lighten it so more of the image’s colour comes through?
Hi,
Can you share the page URL?
Does this support Dokan Multivendor Plugin?
Hi,
It’s not officially supported but many Flatsome users use Dokan with Flatsome without any problem. You can join our official Facebook Community and get the opinions of those users about that. Please don’t forget to accept the group rules of the Facebook Community if you decide to join.
Hello! Why does the “leave a review” section not show? It has something to do with Flatsome, I have double checked this with the WooCommerce support.
Hi,
Can you submit a support ticket here?
Hello!
Is there a way to set an automatic “order by” for the out of stock products in category page. I would like to have the buyable product at the beginnig of the page.
Thank you flatsome is awesome!
Hi,
Please try this snippet:
add_filter( 'woocommerce_get_catalog_ordering_args', function( $args ) {
$args['orderby'] = 'meta_value';
$args['order'] = 'ASC';
$args['meta_key'] = '_stock_status';
return $args;
}, 9999 );
I can’t upload my picture.
I received a error message “this.activateMode is not a function”.
Please see screenshot. https://prnt.sc/15cm1jz
I try to build the demo for my website, but I can’t.
Please help me.
Ken
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
can I have the ccs code for THEME HEADER . I was adding a goole tag and I cut some of the header ccs out
<!DOCTYPE html>
<!-[if IE 9 ]> <html <?php language_attributes(); ?> class=”ie9 <?php flatsome_html_classes(); ?>”> <![endif]->
<!-[if IE 8 ]> <html <?php language_attributes(); ?> class=”ie8 <?php flatsome_html_classes(); ?>”> <![endif]->
<!-[if (gte IE 9)|-><html <?php language_attributes(); ?> class=”<?php flatsome_html_classes(); ?>”> <[endif]—>
<head>
<!- Global site tag (gtag.js) – Google Analytics ->
<script async src=”https://www.googletagmanager.com/gtag/js?id=UA-199363-1”></script>
<script>
window.dataLayer = window.dataLayer || [];
function gtag(){dataLayer.push(arguments);}
gtag(‘js’, new Date());
</script>
</head>
gtag('config', 'UA-1993683-1');<body <?php body_class(); ?>>
<?php do_action( ‘flatsome_after_body_open’ ); ?> <?php wp_body_open(); ?>
<?php esc_html_e( ‘Skip to content’, ‘flatsome’ ); ?>
<?php do_action( ‘flatsome_before_header’ ); ?> <header id=”header” class=”header <?php flatsome_header_classes(); ?>”> <?php get_template_part( ‘template-parts/header/header’, ‘wrapper’ ); ?> </header> <?php do_action( ‘flatsome_after_header’ ); ?> <main id=”main” class=”<?php flatsome_main_classes(); ?>”>DOES THIS SEEM RIGHT?
Disregard. fixed
Hi,
Thanks for letting us know you’ve found the solution 
How can the Buy Now button be styled? Why does the Button block not work for this aspect?
Hi,
Can you submit a support ticket here?
Hi, is there any update for ipad pro viewport?
Hi,
If you think there is a bug, please report it by submitting a support ticket here. Ignore the auto-reply. All tickets are reviewed and the bug reports are forwarded to the developer team to check.
can i use the license to build site on development server , then move to live domain?
Hi,
Yes, you can.
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