551 comments found.
Hi, Sorry to post here but even if I’ve never used it, my support time is expired.
As user “ryanasm” here had, I’m having an issue on mobile. The website is loading on my phone but as soon as you interact with it, everything is going nuts ie, icons dispear, fonts change color, etc… I do have installed the Jguery migrate plugin without success.
If that’s helping ryanasm linked his support ticket (https://helpcenter.qodeinteractive.com/hc/requests/93901).
From his comments, I understand I need new default.js and default.min.js files to fix it ?
If that’s right, can you send me the files ?
Thanks a lot Regards
Hi there,
Please send us a mail and include your purchase code and one of our agents will assist you.
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Elated Portfolio part of
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Thanks for your quick answer !
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Hi, I have the same problem nothing work well in phone or ipad, I install the plugin you recommend and nothing change. This is a bad image for clients, please fix the problem.
Hi there,
Alright, please send us a mail and include your purchase code and one of our agents will assist you.
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Hi there… do you have CSS for me to reduce padding above and below the logo in my header? thanks
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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Hi. When will be update to WP 5.7? and when it will without jQuery Migrate? no I can’t change image in menu / header…
Hi there,
We can’t tell exactly when it is going to be released, but our developers are working hard on preparing updates for all our themes, and we will release them one by one. We hope that update will be available soon.
If you are experiencing issues with your theme, please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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I cannot change all color in my website and where can I change copyright text? please help
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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Hi, I cannot change the color orange, I did in alll places in elements, but continues some thins like arrows in orange, the theme doesn´t update de color. Since I bougth the theme I always have the same problem.
Need Help!
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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Hi, my support has expired para this is a problem has the theme, so please help me, thank you
Hi again,
Alright, please send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will assist you.
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After updating last month to the latest version the website on any mobile device is not working correctly. it appears on touch action a lot of the formatting is lost with text disappearing etc. the link below was give by someone who is having exactly the same problem and he said that you provided updated default.js helpcenter.qodeinteractive.com/hc/requests/93901
I have already tried removing all plugins, clearing cache, removing all custom css, used the jquery migrate plugin but nothing works. The website is https://www.applebyassociates.com/appleby-articles/ I have tried to do some workarounds but most pages show some formatting issues on touch. The link I send has some examples of the text on read more disappearing and the date format changing on touch.
My support is expired but I need a fix to the update or will need to look for another theme.
Kind regards.
Hello there,
Thank you for reaching us!
Please try the suggestion from this article here. After you install the plugin, go to Tools and select jQuery Migrate in your left-side WordPress dashboard menu. It will open the jQuery Migrate settings. Here in jQuery Version option just change to Legacy jQuery version and click save settings button.
Also, please try deactivating your cache plugin and check once more.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hello, I am hoping you can provide some direction. We purchased the theme I believe in 2017 for www.blueravensolar.com but since then we do not have the same themeforest/envato account. As a result the theme has not been updated since version 1.1.1 and we are running into some issues. We want to update the theme but we do not have the original account. Is there a way to recover that or do we have to repurchase the theme and someone redownload it on our wordpress account?
Thank you.
Marcela
Hi there,
Well, you can contact Envato on this matter on recovering your old account. Also if this is not possible, and since the only way to be able to access your latest theme files is through an active Envato account from which the theme has been purchased, we can suggest you to repurchase the theme in order to get access to the files.
Thanks for understanding.
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THIS THEME IS BROKEN IN MOBILE. I’m having the same issues as @inicolo, @archange_13 and @OL3_Studio. I have not seen a fix on any of their comment boards.
What is happening is when you touchMove your mobile screen, it injects inline styles on and <h> tags throughout the site. It happens on Android and iOS and with any browser on mobile.
My theory is that it’s something with the demo import. An outdated file or a presetting that is injecting the inline styles. I’ve looked high and low in JS files in CSS file, in functions.php, in WPBakery page settings, in the customize theme CSS area. I can’t find it anywhere.
I too have tried the referenced JQuery Migrate plugin, I tried deactivating all the plugins except the essential 3 that come with the theme LayerSlider, WPBakery, and Elated CPT, I tried going down in WP Versions also. Nothing has worked.
I’ve been back and forth with the theme support for a week. It’s a beautiful theme but it doesn’t work, and my client is getting pissed. It doesn’t feel like this author is taking this issue seriously based on the other comments and my own experience. When he/she does. I’ll post the fix here for you to see. Otherwise, please don’t waste your time with this theme.
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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Aaaand the fix finally arrives. The issue was in the default.js and the default.min.js. Support sent me new files to replace the old. If anyone else encounters this issue ask to reference helpcenter.qodeinteractive.com/hc/requests/93901 and save you the back and forth.
Hi there,
We are glad to hear that this has been resolved! If you need any further assistance please continue the conversation with our support team.
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Hi Team, Can you please help on this page ” https://www.infometry.net/blog/ ” why the summary text not shows?
Hi there,
Thanks for writing in! Please read more about it here.
We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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hi , i m planning to but theme , can i use this theme multiple sites
Hi there,
Thanks for taking an interest! Please note that once you purchase the theme you can only use it on one domain as per regular license.
Do let us know if you have any additional questions.
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Hi, hope you are well,
After the last website updated in December using your last version of the theme (November 3rd) my website is NOT WORKING ON MOBILE. Everything is break
Wordpress is also updated in the last version.
How I should to fix it? It is any information I should know to fix that problem? That is affecting my website and I would like to know how and when it is going to be resolved this issue.
Is very important and urgent get an answer with a solution.
Thank you Best Regards
Hi there,
Possibly this can help, so please read this article about it here also you should know that in order to investigate this further more if you still encounter issues we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Same issue with @bwieczorek, please help~!!!!
Hi there,
Possibly this can help, so please read this article about it here also you should know that in order to investigate this further more if you still encounter issues we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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I’m experiencing the exact same issue as @inicolo, @archange_13 and @OL3_Studio. The mobile version loads fine, but the CSS instantly breaks when interacted with. This is happening for all pages on our sites. We use Moose for two sites and both mobile/responsive versions are broken.
I’ve tried WP 5.4, WP 5.5 and WP 5.6, all with Moose 3.4 (child 1.1). JQuery Migrate does nothing to solve this issue. I opened a ticket with your support forum: #93802. Please get us a more permanent resolution soon!
Hi there,
We have located your request and can see that it has been responded to, so for any further assistance please continue the conversation with our support team.
Thanks.
Support
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Nikola was able to solve this for us with updated JS files. Hopefully, they make it into the next theme update for other purchasers.Thanks!!
Hi there,
Glad to hear this
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Is the theme compatible with php 8.x.x?
Hi there,
Please read our PHP recommendations for the moment and the compatibility for PHP 8 will for sure be added in the future theme update.
Thanks.
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So the theme isn’t compatible with php 8.x.x currently. THX
Hi there,
At the moment we suggest you to wait, however the compatibility will be added within the future theme update.
Thanks.
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We have bought the theme and are very happy, but we have a problem with wpbakery as we do not see the FronEnd editor option. it’s off? Do I need the license or buy the plugin to activate it? Thank you
Hi there,
See this article about enabling the frontend editor: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002330658-How-To-Enable-WPBakery-Frontend-EditorIf there’s anything else, please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
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I’m having a problem with the Elated CTP plugin: it adds javascript code before anything elese in my site, causing some malfunctions as hovering the text from the menu to the body, for instance. I deactivated all the plugins when I detected the problem, that was exactly whenn I updated from 3.3 to 3.4. That’s when I discovered the problem was with Elated CTP. I reuploaded all the theme files again (with the rest of the plugins deactivated) and nothing, it kiips failing. Any ideas what to do? I guess I cannot deactivate and delete this plugin, right?
Hi there,
Please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
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Is the theme compatible with the latest wordpress update? I have been having the issue with the lastest update in which the pages become uneditable in the backend (instead of showing the block elements it’s just one big html code) I keep having to revert back to old versions of Wordpress. Will there be an update soon that will rectify this?
Hi there,
Please read this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360012629137-Issues-With-The-New-WordPress-5-5-and-5-6-Updates-And-How-To-Solve-ThemIf you need further assistance, please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
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Hi, I downloaded that javascript and nothing changed. Are theme developers working on a permanent solution or is there something else that could be done?
Hi there,
Please try to navigate to Tools > jQuery Migrate and set the jQuery version to Legacy.
And it will for sure be updated within the next theme update.
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I tried to reach support but the support page is not elated themes. . My question is with the Moose Theme is there a way to download the demo data for only the shop theme? when import the import file for the shop theme it imports the entire theme and all variations . I just want to import shop only
Hi there,
Thank you for reaching us! Once you import the demo content you will get access to all the pages, then you can simply the once you do not need.
If you need any further assistance and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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Thanks for your reply. I left my question here because your help center requires for me to create an account . I hate creating accounts , giving my email . If you would just make it to where we can login using the envato login like most others do it wouldn’t be an issue. So next time I ask a question , please stick to the topic . Thanks
Hi there,
You can not import only one page, rather you will have access to all the pages from the demo, so after the demo has been imported you can always remove the pages you do not need. We have answered your questions and we just want to point you out so you will know for the future that you can always submit a request at our help center and our support team will be happy to help, since author’s dashboard is meant for general inquiries and pre-sale questions,
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Hi there, i’m having fatal error when try to activate another theme (the basic twenty twenty one) and now my website is down.. how can i solve? thanks
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
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