3196 comments found.
Will you update/support theme after version “09-12-2020 – 5.4.2”? its been seven months since latest update. i want to buy this theme but i need to know if you will further support it,
Hello,
Yes, we are working on the new update that will mainly be focused on performance optimization and released later this month.
Kind Regards
Hi. I installed your theme a while ago and when I try to use Google Recaptcha, it is not working (not showing in my Gravity Form). I change the theme to Twenty Twenty and it shows perfectly, so it is something with the theme. Any idea why it fails and how to solve it? I am using a child theme of the Basel theme version 5.2.0. Thanks.
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
Hi, my support has expired. Do I have the buy the license again in order to be able to create a topic? Or I can extend just my support license?
As we can see, you don’t have valid licenses yet. In this case, you need to purchase our regular license and use the purchase code to create a topic on our support forum.
I am the developer for a new client who seems to have a valid license (she doesn’t know where). But if she cannot find ti, I’ll do this. Thanks.
OK, great. Let us know if you have any further questions.
how to hide add to cart button in mobile version, it’s covering the item image. thank you.
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/
Regards
Is this theme supported on the latest version of Wordpress (5.7.x) and Woocommerce (5.4.x)? Your compatible version listed are a fair way behind this? Are you still maintaining this theme?
Hello,
Our theme is fully compatible with the latest version of WordPress and WooCommerce. Of course, we maintain our theme and if you have any problems let us know and we will fix them. We are also working on our new update that will be released next month.
Kind Regards
Hi team,
https://demo.xtemos.com/basel/button-with-popup/I have issue to setup the pop up button which I would like to achieve as what shown on the page above especially the pop up for “Send a Message”.
I could not find the demo page content in the theme which I think is not included hence I tried to test by insert the HTML block id as the “ID” in the “Pop up” widget, but it shows nothing but just a “X” close button.
please let me know how can I achieve this?
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/
Regards
How to update WPBakery Page Builder and Slider Revolution ??! I thought you provide us the latest versions..? but no updates in half year..
Hello,
You can always update them to the latest versions via Appearance -> Install plugins.
Kind Regards
No you can’t because it says automatic update is not available for this plugin. To receive automatic updates license activation is required.
Try to uninstall the plugin completely and install the latest version via Appearance -> Install plugins. If it doesn’t help, send us your admin access so we can check what is wrong.
I like this theme and it seems very fast but the following security concerns were found by WebPageTest.org:
“JavaScript Libraries with vulnerabilities ❌ The following list of JavaScript libraries were found to contain known and public security vulnerabilities. We highly encourage you to upgrade to fixed versions as soon as possible.
VULNERABLE LIBRARY.VULNERABLE VERSION DETECTED: M jquery 2.1.1 L underscore 1.8.2 L moment 2.5.1 M moment 2.5.1
New vulnerabilities are continuously found for jQuery, lodash, Angular and other libraries. Monitor these libraries to protect your web application.”
Will you upgrade the vulnerable libraries above? Do you recommend us to do it? If we upgrade, are there any issues we should look out for? Thanks
Hello,
The moment.js library has been removed from our theme entirely. Other libraries come with WordPress core and not related to our theme.
Kind Regards
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
Please, disable all external plugins as well as the maintenance mode so we can check what is wrong.
Unfortunately it’s a live site, and something is going wrong with all the site so we can’t remove the maintenance mode now.
In this case, you need to create a staging development copy of your website. There, you will be able to do such kind of experiments without any harm to your production website.
Kind Regards
hello, i hv question 1. how to sort the project category 2. how to show Categories page title in product detail page 3. how to disable project portfolio link, i want show image & name only thx a lot
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/
Regards
i am having trouble with the ajax add to curt functionalities since last update of woocommerce. i get an ajax adding to cart error. Even after disabling all other plugins i keep getting this error until i disable the theme. is this familiar with you?
- rectifaction: it seems the snapchat pixel plugin is interrupting the add to cart ajax function in the basel theme. is this something you can fix?
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
you can check it on dev.sneakeressentials.nl
We don’t see the add to cart button there. Could you please send us a screenshot?
you obviously have to navigate to a product: https://dev.sneakeressentials.nl/product/crep-protect-ultimate-shoe-care-kit/
try it there. the sidebar widget won’t appear and it will keep on spinning
I see the following page when visit your link https://gyazo.com/233c89574c24f44f6a25fd90467996b1
Hello,
wanted to know are the pictures included in the demo import?
Hello,
Thank you for contacting us.
Most of the images are not included and replaced with gray or blurred placeholders.
Kind Regards
hi need help where is php file that make the image of the thumbnail and of the hover img. i need it for echo a div before the img
https://paste.pics/f6976bf6a42fc7052c5beccb63d2d757thanks
Hi,
You can find the following PHP functions in the file “basel/inc/woocommerce.php”
function basel_get_product_thumbnail
function basel_hover_image
Kind Regads
I would like to buy your theme because I like it very much! Good job! But first I would like to know when the update will be available? thanks and good job
Hello,
Thank you for contacting us.
We are going to release a new update in a few months.
Kind Regards
Did the variation features seen in the theme come from the theme itself or with paid plugins? So are we going to need the paid plugins?
Hello,
Thank you for your question.
This functionality comes with the theme and you don’t have to install or purchase any extra plugins for this.
Kind Regards
How to turn-on short description on product listing page?
Hello,
Sorry, but there is no such ability in our theme by default. It might require additional code customization that is out of our theme support scope.
Kind Regards
hi in your theme there is no “x” close for the mobile nav menu (off canvas) how can this be added?
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
watch it at your theme preview. open the hamburger from your phone or from chrome devtools mobile view and see that you dont have a close option for the menu like for the cart and my account side menus
You need to close on the black overlay or swipe it to close the mobile menu https://gyazo.com/6d19c1712e81a7417cf77a0e14a46298
its not good how i can add edit the menu what is the php file in the theme editor
It could be possible only with additional code customization. Sorry, but we don’t have an instruction for this and it is out of our theme support scope.
Kind Regards
ok i dont need you give me the code i need the file to add by myself
You can find the code for the mobile navigation in the file “inc/template-tags.php”
thanks i saw it. i will handle from here
You are welcome!
Hello, the hamburger menu on mobile device stop working. When clicking on the icon nothing happen. I didn’t change anything on the website, it just stop working for no reason. https://www.wines-cloud.com/product/chateau-haute-courtiade/
Thank you in advance.
Hello,
Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?
Thank you in advance
Thank you for the fast reply, how can i give you the those access privately please?
Yes, you can send it using the contact form on our profile page.
Done, thank you in advance
Try to switch to the parent theme and test how it works.
Hello, thank you it does work! i realized that it was a line of code that was the issue. Thank you for your help!
Great, you are welcome!
What are the options for displaying product images on (single product page) in the mobile browser? https://imgur.com/00ZjHtA You could display the pictures like the attached picture Figure 1 and Figure 2? In a mobile browser
Hello,
Sorry, but there are no such options for single product page images in our theme.
Kind Regards
Thank you for your time man
Hello,
Please read the following article for further help about the how to edit promo popup window: https://xtemos.com/docs/basel/faq-guides-2/edit-promo-popup-window/Best Regards
Hello, we’re using Basel since 3 years about. During last months we saw decrease a lot our rating on Google Insight and considering that now it influences the SEO work, it became a problem. The LCP value is the main problem, due to the structure of the theme. We really need an indication from you about what you will do in the future, because we are not receiving an update since 6 months. Our expectation now is to receive a professional answer that will consent us to make a forecast about our future. Thanks!
Hello,
At this time we working on the performance update for the Basel.
Regards.
We’re glad to know it. How many weeks to launch it? Approximately.
We hope to release the update in 4 – 6 weeks.
Kind Regards
Thanks for this information. Can we also have a spoiler about what you will introduce with? Will we can count on something like already seen on WoodMart?
We optimize our CSS and JS something like already seen on WoodMart.
Regards.
Thank you.
You are welcome.
Thanks a lot for the update. It helped us a lot to reduce the CSS sizes. Next step could be do something like this with JS, because at now the DOM is still very important. Anyway, this time we’d like to ask you if last version of Basel is compatible with Wordpress 5.8. Thank you!
Thank you for your feedback. We will do our best to improve the performance even more. By the way, read our tutorial about how to optimize your website https://space.xtemos.com/wordpress-performance-optimization-the-ultimate-guide-in-2021 It is based on our WoodMart theme but should be useful for Basel as well.
We already read it. Thanks a lot! About this, congratulation for this new project. A deserved success! Anyway, is last version of Basel compatible with Wordpress 5.8?
Sorry, forgot to answer this question.. Yes, it is compatible with WordPress 5.8.
And thank you the congratulations 
Great, see you
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