284 comments found.
Hi! I cant update any plugin. I need update, visual composer, slider revolution and plazart installation… How I can do it?
Hi, Please email support@templaza.com. I will help you out.
Where is the documentation??? I downloaded the theme with documentation… it doesn`t work.. i clicked on the home page of the product where it says documentation.. same problem..
After updating the theme from the WP admin panel, then i went to Install PLazart Plugins , but it says Not Found… it tried to download the backage from:
https://github.com/templaza/plazart-installation/releases/latest/download/plazart-installation.zip…but it couldnt…
Hi, Please send me an email to support@templaza.com I would like to have a look at your WordPress admin.
When you go to The Plugins > there is a link to install Plazart Installation and required plugins. Moreover, Plazart installation plugin is also included in the theme package, you can extract the package > Plugin folder. You can also upload it manually.
Thanks a lot i did it manualy. 
Ok
If you need further assistance, please create a ticket or contact me via support email: support@templaza.com.
Best regards, Bao
Hello, I just sent an e-mail about another problem I`ve encountered
hello, I sent another e-mail.
Ok, I’ll check it out.
I`ve sent another e-mail
Hi, I believe I missed your email. What’s your email address? I will check it out. Or please email me again support@templaza.com. Thanks.
I replied to your email. Please check it out.
Hello, just sent you an e-mail.
Hello there,
I am getting “SyntaxError: Unexpected token ‘I’, “Import dat”... is not valid JSON: Import data could not be read. Please try a different file.” while importing the demo content of any design you have. Can you please suggest the possible solution.
Tx.
Hi, because your license support expired, you couldn’t import the demo content with 1-click which is only possible during the valid support time.
I just download the theme but arent able to change the logo or menu style , the page show me an error. Some elemente arent available to change by wpbackery, also I tried to register me at your help center but the email to confirm isnt arrived.. my account is antonio90. Someone can help me? I wish to be to refund.
Hi Antoni, I’m sorry for my late reply. I missed your comment here. Could you please send me your site to our support email support@templaza.com, I will help you check the issue immediately today. I’m looking forward to hearing from you.
No, I want to be refunded.
It’s not possible not to see my comment, not respond to the support request, have the help center not working. I had the misfortune of purchasing your theme which doesn’t work on June 11th and you are only replying to me now, 6 days later: your behavior is not businesslike but amateurish. Please give me my money back, I had to purchase and set up another theme for my site while you were wasting my time. Business is not for you. Give me my money back.
After support Expires can i change domains? or i just lose the theme unless i buy it again?
You can change domain during the valid support duration, unless the license support expires. After the support expires, you can use and update the theme without buying it again. (only can’t change domain)
Hi, can you please help me with the max execution time and other php configuration required to run this theme and install its demos and other system requirements?
Hi, your hosting provider is able to help you with max execution time and other php configurations. Or please provide us with hosting account, we’re willing to help you.
thanks for your response, it will be helpful if you kindly let me know the system requirements to run this theme.
Sorry for the late reply. You should meet these PHP values: max_execution_time: 300, max_input_time: 360, max_input_vars: 2000, PHP Memory Limit: 4GB. You can set these values temporarily, after importing the demo content, you can set them back to the initial values.
Hi. I don’t see a setting for opening the social media links in the header bar, in a new tab. The footer has this option, but not the header. How can we achieve this?
Hi, I’m sorry, at the moment there is no option available to open social links on a new tab yet. We will add an option in the next version. Plz stay tuned for it.
Hello There, it seems as though your theme and or the plugins associated with it are causing errors on the site, causing it to either crash and or malfunction..possible malware. Right now our server is showing issues/malware:
wp-content/themes/interiart/functions.php wp-content/themes/interiart-child/functions.php
Does the theme need to updated? Have you received any other alerts regarding this?
Hi, are the theme and plugins updated to the latest version yet? If the issue is happening with the latest ones, please create a ticket or send us an email to spport@templaza.com. Our technical staff will help you figure it out.
I have a big problem with menu. it don’t work. I can’t dropdown menu. You can see here: https://www.mdminteriorismo.es/ I put off all plugins and clear cache. All is new, but your menu don’t work. Can you help me?
Now I installed Max Menu but I need theme menu
Hi, please send me an email to support@templaza.com and provide me with login details, I will help you figure it out.
How to Import on One Click Demo of “InteriArt – Furniture & Interior WordPress Theme” Version 3.0.0?
Hello sir
I have install latest version theme You said 1 click install https://prnt.sc/QzJzBc2rIjG_ But I see every Layout for individual click for import https://prnt.sc/75Q5ib5mEVMr https://prnt.sc/QS6lgTvq9LLn https://prnt.sc/dE1iqVm1fbio etc… Where is proper steps in your documentation?
I have Buy this theme on 23-Feb-2022
How can I Import demo in my WordPress on Signal click. Please GIVE me proper documentation or steps.
Thank You.
Hi, please go to Plazart installation > Demo import > Choose the home page version you want > Click “Install Demo Data” button Select All Plugins > Click install and activate all required plugins. Then Import the data. You can just click to import 1 home page, others will be imported at once. If you have any problem with Import process, Kindly let me know. I’m willing to help you. Best regards,
Could you please check as there is serious bug in your plugin “Tz Interiart” which is prevent generating xml sitemaps via RankMath or YoastSEO.
Error is becouse your plugin is generating whitespace in xml “XML declaration allowed only at the start of the document”
require_once $tz_templates_dir . ’/partner/theme-partner-item.php’; require_once $tz_templates_dir . ’/partner/vc-theme-partner-item.php’;
require_once $tz_templates_dir . ’/banner/tz_banner.php’; require_once $tz_templates_dir . ’/banner/tz_banner_extend.php’;
Something in this files is producing an error.
Hello Friend, Thanks for your comment, please wait. We will check TZ Interiart Plugin and inform you as soon as possible.
Best Regards,
Hi, we did check TZ Interiart plugin and it still generates XML sitemaps with RankMath. Please create a ticket and send us your site and admin account, we will help you check the issue on our site.
Cant view any previews, they all seem to be down.
Hi, thanks for your interest! At the moment, the demo is under maintenance. It’ll be available in a short time.
Best regards,
Hello,
Thank you for your attention! We upgraded to new server which more powerful than old one. Now the migration is completed. You can check our theme demo again.
Please let me know if you found any issue in new demo server.
Thanks & Best Regards, Sonny
Hello -
I need support on a theme I purchased. For some reason, I get the following error message – Download failed. cURL error 28: Connection timed out after 10000 milliseconds TGMPA v2.6.1
Wordpress won’t accept the plugin for some reason and I’ve already sent an email to you ( support@templaza.com ) and haven’t heard back yet.
Hi, thanks for using our theme! I replied your email. Please check it out. Kindly let me know what did you do before the error happened?
Hi! I changed the domain address where the product is installed, but I cannot use this license in the new domain. please help me !!!
Hi, your support has expired for a long time. Please extend support first, then you’ll be able to change the domain.
Best regards,
Revolution Slider asking the activation key, please advise.
Hi, the theme is only included with copies of commercial plugins. You’re not allowed to get their license keys in this case. Hope you understand!
Best regards,
The site is located on a subdomain – https://example.baccabg.com/ of the main domain. When are made all settings i will transfer the site to the primary domain. The site on a subdomain now use your theme but is not activated. Does it will are visualize the main menu with TZ Header after the theme is activated ? Does the problem come from the fact that your theme is not activated?
Hello Friend,
When you change domain please go to dashboard/Plazart installation/Dashboard click delete button and active again your site.
Hello! I have a problem with your theme. With the visualization of the header with TZ Header. The menu hides half of the site. An error occurs:
Uncaught TypeError: f.attr(...) is undefined getHash https://......../wp-content/plugins/tz-interiart/assets/js/nav.js:47 getPositions https://example.baccabg.com/wp-content/plugins/tz-interiart/assets/js/nav.js:55 jQuery 2 getPositions https://......../wp-content/plugins/tz-interiart/assets/js/nav.js:54 init https://........./wp-content/plugins/tz-interiart/assets/js/nav.js:21 onePageNav https://........../wp-content/plugins/tz-interiart/assets/js/nav.js:116 jQuery 2 onePageNav https://.........../wp-content/plugins/tz-interiart/assets/js/nav.js:115 <anonymous> https://.........../wp-content/plugins/tz-interiart/assets/js/one_page.js:6 jQuery 4
My site is :https://example.baccabg.com/, All updates have been made
Hello Tedito,
Please create a ticket here https://www.templaza.com/forums.html and send me your admin account, i will help you check it.
Thanks & Best Regards,
The site is located on a subdomain – https://example.baccabg.com/ of the main domain. When are made all settings i will transfer the site to the primary domain. The site on a subdomain now use your theme but is not activated. Does it will are visualize the main menu with TZ Header after the theme is activated ? Does the problem come from the fact that your theme is not activated?
Hello Friend, When you change domain please go to dashboard/Plazart installation/Dashboard click delete button and active again your site.
Hello! I activated the theme but receive the same error and the menu does not work correctly: https://baccabg.com Uncaught TypeError: f.attr(...) is undefined getHash https://......../wp-content/plugins/tz-interiart.
Hello Friend,
Please read post https://document.templaza.com/how-to-submit-a-support-ticket/ and submit your ticket with your website account, i will help you check it.
Thanks.
Worst support ever! I have dozens of jobs with envato assets and I can assure you: this is the worst support I have ever encountered. If you like the work, go ahead, like me, I bought this twice, but I warn you that you will have difficulties dealing with support. If not, see: 8 days ago I warned of 3 problems occurring on my home. I’m about to deliver the work to a client and I’m in a hurry for a solution. 2 days later support responds with a question: “are you working with the latest version?”. At the same time I say “yes, I am, because the theme was purchased days before”. 2 days later support responds saying you don’t have the new version. I checked it out, and in fact it didn’t, as the new version had been released 1 day before the response and 4 days after my first help request. That is, they say it can take 2 days to respond. That way, in 1 week they answered me twice (both demanding an update that didn’t even exist). And they didn’t solve the case. In closing, I updated to the latest version from last week (do you have another one?) and the problems continue. This is all sad because the theme is beautiful.
Hello,
We are so sorry for the inconvenience you’ve had when using our theme. Regarding the update, we need to make sure that every plugins and theme in your website are the latest versions, so that we can determine if the problems were caused by the outdated theme version or not. Hope you understand.
We will check your 3 problems and inform you as soon as possible.
Thanks so much for your patience.
Best Regards,
Hi,
How can we edit how the post layout looks? As you can see in the screenshots the footer is ‘broken’ and the menu is not displayed in the header section. Also how can we remove the sidebar?
https://www.screencast.com/t/DeCN0AfXfjiHello,
Please send us the website and login information to our email (support@gmail.com)
We will help you check it.
Best Regards,
please send a different address, emails don’t go through to that one
oh so sorry this is my mistake. Please send it to: support@templaza.com
Thanks so much.
Best Regards,
I’ve sent it twice, please have a look, thanks
Yes, we got it. Thanks,