39376 comments found.
hello, i have purchased the adava theme and tried uploading it to my word press with siteground. It doesnt upload and says its the file is either too big or the site cant be reached. Siteground thinks the file might be corrupted. Can you please help me? thanks
Hi
I do see you have valid support. As the ThemeForest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
The purchase code is already being used on another domain.
It mean now we cant use avada for multi site?
Hi
I would request you to please reach us on our email here. Whether or not it can be applied to a multisite is quite subjective and it will depend on the nature of the content in the sub sites
We look forward to helping you!
Thank you, Shaminder
Hi,
I have site setup English and French languages. I am using WPML plugin for translation. Language code is set to “fr_CA”. Works fine except few things, I cannot figure out how to translate. I read every possible documentation from Avada but cannot find it anywhere.
- Search results: “Search results for”, “You searched for”, “Need a new search”, “If you didn’t find what you were looking for, try a new search!”, Search, “Next” “Previous” on search results page
- Global Search field Placeholder “Search…”
- Go to… on mobile menu
I downloaded “fr_CA” translation .po and .mo files for Avada and Fusion Builder, all these terms seem to be already translated in there, some in Avata translation file and some in Fusion Builder translation file. I FTPed the language files theme and fusion builder language folders but it doesnt seem to work.
I read says on WPML i can import .po files using String Translation, but i am not sure what to choose when importing for “Select what the strings are for:”. Available options are on this attached screenshot below. Don’t see Fusion Builder option. Btw when i search for the string i am trying to translate in WPML string translation tab, they are not in there.
I would really appreciate the help please!
I noticed the screenshot did not show up for available option. Here is the list:
- admin_texts_fusion_options
- admin_texts_wpseo_titles
- page-builder-shortcode-strings-133
- page-builder-shortcode-strings-143
- page-builder-shortcode-strings-145
- page-builder-shortcode-strings-147
- page-builder-shortcode-strings-149
- page-builder-shortcode-strings-151
- page-builder-shortcode-strings-153
- page-builder-shortcode-strings-155
- page-builder-shortcode-strings-159
- page-builder-shortcode-strings-17
- page-builder-shortcode-strings-19
- page-builder-shortcode-strings-21
- page-builder-shortcode-strings-23
- page-builder-shortcode-strings-25
- page-builder-shortcode-strings-76
- page-builder-shortcode-strings-91
- Widgets
- WordPress
- WP
- WPML
Hello There
You will need to make sure of two things.
1. That your translation files are properly translated. 2. The files are placed inside wp-content / languages / themes and then plugins folder.
If however the issue persists, please open a support ticket and our team will assist you further. As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Thanks for the quick response Ammar, much appreciated!
I did download .po and .mo files Avada and Fusion Builder from your Github and uploaded them into theme and plugin folders. But it still does not see it. I am using WPML maybe that is why? I need to click somewhere to sync it?
I spent over an hour yesterday trying to read through your support documentation on your website but there is no clear direction. It talks about String Translation and import of .po files but which option should i choose when i import for Avada and which option should i choose when i import Fusion Builder .po files? See the list above pls, i don’t see these options.
I tried to create a support ticket but it wants me to pay $42 to extend my support for 6 months. I am not asking for any custom change or some kind of modification. I am using Avada and WPML plugin which is recommended by you. I feel like this should be free support since i am just trying to figure out how to use your product.
Thanks again!
Hi there
We have reached out to you, so please check your email inbox and reply back there.
Thank you, MB
Hello,
After theme update, it’s changed how modals work so every modal on our website is stop working!
After hours of research and code review, we concluded that library fusion-modal.js and bootstrap.modal.js are no longer included in every page, instead they are included only on pages where we put modal by page designer.
We don’t use designers, we insert code by custom plugins, including modals, so when you removed modal libraries, all modals are stop working. Can you PLEASE don’t make breaking changes, not everyone uses designers.
So now we must find way to include that libraries to be global again and that is another hours of wasted time.
Greetings, Dissatisfied user
Hello @SaleCar
We have not made any changes to how the Modals work in general and updates should not be breaking the Modal for sure, they should still be working unless you have some customisation done that is breaking on updates, with this being the case can you please open a support ticket with our team if the Modals are not working still and our team will take a closer look at this for you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
solved
Glad to hear that. 
Thank you. – Abbas
hi, i’m trying to activate my license and it shows me an error: This purchase code has been locked, as it was used in a manner that violates our license terms. Please contact ThemeFusion to resolve. How can I contact you if my support has expired? thank you
Hello @norgoth
Please send us an email with your purchase code to support@theme-fusion.com so we can further check and direct you.
Thanks
-Ammar
We purchased This Avada | Website Builder For WordPress theme for our website https://www.thenesavu.com long back. while we were using wordpress platform. it has a good look and feel and very easy to use. We recommend this Thanks.
Hello @thenesavu
We are happy to hear that you like our theme
Have a good day!
-Ammar
Hello, good afternoon, I write you because I have problems with the upload of icons that I have collected in Google and of my own design (in SVG), in the template.
I have followed to the letter, the suggestions and indications that you explain in your tutorials, for the icon configurations through the iconmoon application, but despite more than 10 attempts, the Avada application never accepts them, the message is “The indicated file does not meet the upload requirements.”
I will appreciate if you can help me. Thank you. Michael
Hi,
Some web hosting plans disable uploads of certain file types like SVG / ICO etc. You can check with your hosting company on how to allow uploads of those file formats OR use an upload permissions plugin that lets you add more formats to allowed list of formats like the “WP add Mime types” plugins.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
I did the support extension for another six months from the 9th of this month but the system won’t let me create tickets saying that my support has expired.
Hi,
Please log out of our support area and then log back in and you should be able to create a ticket.
If there are still issues creating a ticking, please send us a ticket at support@theme-fusion.com along with your issue description and we’ll get back to you shortly.
Thank you. – Abbas
Hi,
I developed the site in a development environment by importing a construction theme, with version 7.2.
Now that I’ve upgraded to 7.4 I’ve lost the widgets.
How I can get back the lost widgets?
Is it possible to import only the widgets, without lossing content?
I also don’t know what resolution the logo should be
Hello @sasa1007
You can individually import the widgets again once if the checkmark was not ticked, however in any case if the issue persists please open a support ticket and our team will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hello,
After updating to the latest version from Avada 7.3 I got this error on the console:
That is related with the revolution slider :
Uncaught DOMException: Failed to execute ‘drawImage’ on ‘CanvasRenderingContext2D’: The image argument is a canvas element with a width or height of 0.
rs6.min.js?ver=6.4.11:39.
Is there a solution for that?
Best Regards
Hello @supp0rt
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hello and thank you for the answer,
My support has ended. So is there any other way to communicate you the problem? As the link does not have the option to add a Question.
So let me know what i can do.
Best Regards
Hi,
Please check without child theme and with all 3rd party plugins disabled to see if problem is coming from one of those modules.
If there are still issues, please send us a ticket at support@theme-fusion.com along with your issue description and we’ll get back to you shortly.
Thank you. – Abbas
Hi:
I’ve translated (Loco Translate) the string “Skills Needed” on Avada Core but in Frontend still persist. All caches cleaned of course. All other tanslated strings are showing ok.
What am i missing?
Thanks, Danny
Hello @DunkyDesigns
Please make sure that you have also translated the same string from all the theme and builder files, also please check if loco translate is saving the language file with right extension and if the issue persists please send us a support ticket and our team will check this further for you right away.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Thanks for your reply Ammar.
There is no similar string on other theme files (at least as i’m aware of) and i believe Loco Translate is saving the right extension as other string are being correctly translated.
Unfortunately, although i have two Avada licenses, the support expired for both.
Hello @DunkyDesigns
You can send us an email to support@theme-fusion.com regarding this so we can check for you further.
Thanks
-Ammar
there are not files Avada-es_ES.mo in my folder when i unzipped the file
Hi,
If you see just the .PO file, you can edit the file in the free PO Edit application and save once to get the .MO file.
If needed, you can download the files from our repo here as well.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
thank you, I did it already (Y)
You’re most welcome, we will get back to you as soon as possible.
Thanks
-Ammar
Hi TFS.
What hosts should we buy for Avada theme? What are the technical features of these hosts to load the site at high speed?
We decide to use the avada food demo based on your suggestion.
Please advise what hosts are great for this demo?
Best Regards.
Hi,
We suggest WP Engine and Bluehost as both have pretty good WordPress Hosting options that work well for our users. In general, any good WordPress Hosting plan will work.
For detailed requirements please see: https://theme-fusion.com/documentation/avada/getting-started/requirements-for-avada/
Thank you. – Abbas
One of my websites has a message saying Avada Product Registration Needs To Be Updated and the registration code is not in there anymore. I don’t remember it as I have bought around 10 licenses. What should I do.
Hello @Complete-Array
We will gladly assist you with this query, however since you have a valid support and we will be needing the purchase code in order to look into this issue, please do send us a support ticket bellow.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Good morning and sorry for my English.
How can I import Avada pages like the official ones?
Example: https://avada.theme-fusion.com/design-elements/content-boxes-element/Thanks.
Hello @tonicor
Those pages are actually not meant for import, those are only to showcase the different features of theme, however the same page can be rebuilt easily using our Avada builder, if you need assistance in this regard, please open a support ticket and our team will gladly assist you further.
Thanks
-Ammar
Hi, I can’t edit the footer, I edit it, update it, but it doesn’t change. What can it be ? Another thing, my reviews that I’ve been receiving since 2015, about 6 years ago, all are gone. I remember that the only thing I did on the site was update wordpress. What could have made it disappear? How to restore my ratings?
Hi,
Please update to latest Avada 7.4.1 version and see if it helps (also test without child theme and other 3rd party plugins to see if it shows).
If you still see issues, as this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
I have deregistered a purchase code on my small website and i want to use it on my big website but i still see that The purchase code is already being used on another domain. What can i do?
Hi
I would request you to please add in a support ticket and allow our team to check this. Please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Thank you. It is now working perfectly. Be blessed
Thank you for letting us know.
Hi. We, as an agency, have been using Avada for years now. All of a sudden, I can only verify the theme on ONE website (we have previously had it running on many) and can’t get updates or anything. This is quite a shock considering that is not how it worked before and seems to have just been introduced without any communication
Also, I purchased support, and when I log in to raise a ticket or ask a question, it says it has expired
Really not happy – when I previously was
Hi there
I can confirm that your support is active. Please log out of your support account and then log back in to refresh the status.
If you are referring to the new registration method and licensing, only the way that you register the theme (not how it is licensed) was changed as of Avada version 7.3, and this was communicated well in advance of the release, here and elsewhere https://bit.ly/3ciCKIO
If you need further assistance or have any other questions, please create a support ticket using the link below, and our support team will gladly assist you.
Click Here To Get Avada Support
Thank you, MB
Hello there, I’m an Envato author. I want to create themes with avada n sell here can I do this? Can I include your plugin for my customers?
HI there
Unfortunately, you cannot resell Avada.
Thank you, MB
So I can only sell themes?
Hi
This query is quite broad in term of what you do mean here as a theme. It would be best if you can get in touch with Envato as this query more relates to the Envato Marketplace, https://help.market.envato.com/hc/en-us
As for the Avada theme, I am afraid there is no reseller program
Thank you
