Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

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28306 comments found.

Hi, is there any compatibility issues while using Flatsome and Dokan together ?

Hi,

Many Flatsome users use Dokan without any problem. You can join our official Facebook Community and get the opinions of our users about that. Please don’t forget to accept the group rules of the Facebook Community if you decide to join.

can unique sidebar be customized for any unique pages?

Hi,

It can only be done via a 3rd party plugin.

How to Set up Related Products . By Category in Post page

Hi,

Related products are automatically generated by WooCommerce, not Flatsome.

mini-cart.php in childtheme needs to be updated, how do I do that?

Hi,

Child themes are empty pre-themes for user customizations. If you have template files in your child theme, please contact the person who created it to update.

Hi can we update to woocommerce 5.4.1 Thank you

Hi,

Yes, you can :)

The top dropdown arrow icons and the mobile hamburger menu icons do not show up and are now just boxes. I do have a cache plugin which I hear can cause the conflict, but not sure if that is the reason. Is there a fix for this? If not a fix, is there a way to manually add these in because I can’t for the life of me get these to display anymore. Any help would be great. Thanks!

Hi,

Can you submit a support ticket here?

I find a request 11 months before, about wishlist. When i add something to wishlist, heart icon is same like when the product is not added. Is it possible to set it always visible after adde to the list? Which update contain this update?

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

tried to submit a support ticket and got back an automated message saying that my email address was not associated with a known purchase.

Thanks guys – thats great support.

Hi,

Your current account doesn’t seem a valid Flatsome user. Please just switch to the account you purchased Flatsome and submit a new ticket, so our system can verify your support status.

I don t have another account

So, where did you buy your Flatsome license?

How to contact support. Plz tell the support link.

Hi,

You can submit a support ticket here.

Our support team will be happy to assist.

Your support is awesome. You are great.

Hi,

I have Yith Wishlist plugin activated, and i see that besides i am changing the options for the button location, it is keep appearing on the image as icon on hover.

How can i place it as heart icon next to add to cart button?

You can see what i mean here http://netinfoweb.net/test/product/woo-album-4/

Thank you

Hi,

Can you submit a support ticket here?

UX Builder is not loading after the wp update for me.

Hi,

Can you submit a support ticket here?

hi, is it possible to exclude certain pages or posts from the site search option?

Hi,

It’s not possible without custom coding for now.

Hi, how do I add icons to the footer menu (social networks)? At the moment my links are displayed as words and on hover they show an incorrect social network.

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Hi,

unikoogroup.com

There is a major problem with my main page slider. For the first and third banners, it is showing up beautifully in editor mode, but once I go to the live site, the format is out of place. For some reason the image on the first banner suddenly turned blurry despite having uploaded many times. On the mobile version of the site, it is a mess. I am unable to do a simple slide to show the next page front and cent. the moment my finger touches the screen the whole slider disappears and reappears in a weird position when I let go of my finger. I don’t ever want to land on the middle between two banners. Can you please help me fix this issue? The mobile version on my editor looks perfectly fine!

Hi,

Please submit a support ticket here from the account where you purchased Flatsome.

Is there any option to add Buy Now Button beside the Add To Cart Button
Actually this feature is too much important & I don’t want to use any 3rd party plugin for this feature. Thank you :)

Hi,

There is no built-in Buy Now button feature. You need to custom code it by using WooCommerce hooks.

Why don’t you add this feature?
Kindly include this in your next update

You can vote on an existing feature request or submit a request here for a new feature you want to see on Flatsome.

Top rated features will be included in our developer’s to-do list.

Hi, How can download the clean theme if I ha e only purchase code and dont have acces in the account?

Hi,

Licenses and accounts are controlled by Envato Market. Can you submit a ticket here?

Hey, we’re using the German version of Flatsome.

Now to my question: Below the posts there is something like “10 comments on the post” unfortunately there is always a singular term in German, even if there are several comments and accordingly a plural term would have to be there. How can I adjust that? I hope my question is understandable, if not, just let me know.

Hi,

Please submit a support ticket here from the account where you purchased Flatsome.

Hello, I would like to remove the padding between the images of the products from the pages of the product category and store, so that they cover as much of the screen as possible on mobile, as much as leave space between products as much as 1px, how could I to be made? Thank you so much

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Hello,

I purchased flatsome theme today and import on wordpress.

However, when i am accessing my website, I am getting error 404 on the first section of the home page “Oops! That page can’t be found. It looks like nothing was found at this location. Maybe try one of the links below or a search?”

Check : https://stardeal.mu

Please help.

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

It has been more than 2 days and still no reply even though i created a ticket. Please help since i’m unable to use the template

Hi,

I see that our help desk answered your tickets #136583, 136593, and 136595 two days ago. Please check your inbox and also the spam folder.

at the sidebar , how to display the related recent post based on tag or category in the post content?

Hi,

You can use a 3rd party recent posts advanced/extended widget plugin for that.

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