1295 comments found.
Hi, how do you set the ask a question email? Mine aren’t coming through
there is bug in kalles,when I Enable Currency conversion and Enable Customer Geolocation(by the4),then I test visit shop from UK ip, the shop show GBP then back to USD auto Immediately,please help
Hi, can you please open a ticket at https://support.the4.co/ so we can check it immediately?
Thanks
I open the ticket, and no reply till now
What is your ticket ID? Thanks
my ticket id #75359
can you fix the issue for me ??
We already answered your ticket
Love the theme, I use it as my framework for all my clients Shopify stores.
Some suggestions for improvements.
1. Global Button Background Color, Border Color, Font Weight, Font Size, Padding, Min Height in Styles & Colors. You don’t have this and I have to hard code it every time.
2. Image with Text needs to use Order 1 and Order 2 for Desktop & Mobile Resolutions. Add a “Mobile Image Location” > Left, Right -- images need to be consistent on mobile, above the text or below, for good design. I hardcoded Order-1 And Order-2 for different resolutions. Easy fix.
3. Add Background Color option on “Image with Text” section, I always hardcode this as well.
Thanks!!
Hi, thank you so much for your recommend 1- For each section have button, we have some preset for button like rectangle or round. You can use our preset or add custom CSS, we will consider to update a framework to control button.
2- Noted
3- Noted
Thank you so much again
Hello, can you join a separate login and registration page.
Yess, it’s possible
Hi, Is there by any chance I can try this theme before purchase? I’m interested in purchasing the theme but would like to try. Can you help me with that?
Hi, unfortunately currently we do not support trial version 
Thank you
When I uploaded Shopify template, “zip does not contain a valid theme: missing template “layout/theme. Liquid” “
Hi, please extract download package and upload theme file inside Thanks
Which is the theme file
I hope you can read our document first, everything already write in https://kalles-docs.the4.co/installation/upload-theme
Thanks
Hello, how can I reset my license? I have a new domain
Hi, thank you for buying our products, can you please help me open a ticket at http://support.the4.co/ so my team can check it soonest 
Thanks
My support has been expired. And I don’t need support, just need to reset my license
Hi, pre purchase question, Please send preview for Arabic language
Hi, currently we only have RTL demo https://kalles-demo.myshopify.com/?preview_theme_id=97588674699 We will update Arabic language soon Thanks
Hi, I checked the demo, it is interesting but I can’t find a switch between English and Arabic. Also Please send me any Arabic website who use your template , Thanks
Hi, we will set this demo soon and update for you Thanks
Hi, please check this link https://kalles-demo.myshopify.com/ar
Thanks
I purchased it, Thanks for your response.
Nice, thanks
Hello. Is it possible to change ADD To CART button to PRE-ORDER if I tag product “Pre-Order”? As I dont want to sell if inventory is 0 to negative side and with incoming stock feature customers still are able to buy more then are comming in so this tag would save a lot. Thank you.
Hi, For pre-order, you can set this option for your products https://shot.the4.co/iyYXn8 so when quantity = 0, it will show Pre-order button instead add to cart
Can you check if it’s ok??
Thanks
Hello The 4 team
you have a bug in the new barber theme. See screenshot https://prntscr.com/14jtys7 from your own example. The text is not visible. Not in the cart, not in the menu, nowhere. Please check the code.
Greetings Fritz
Scrreenshot: https://prntscr.com/14jtys7
Hi, may I know which browser you are using? this is how it show on my side https://shot.the4.co/SuswLL . Thank you so much for your helpful feedback
Thank you
Hello, you’re right under Chrome version 91.0.4472.77 (Official Build) Win 10 everything is okay.
The problem only occurs on computers that are still running Win 7 (64-bit) under Chrome, Mozilla 89.0, Vivaldi 3.4.2066.106 (32-bit). All have the Chrome core
It is probably due to Windows 7 (64-bit).
See the screenshot on the left for the CSS commands. With theme.css the font value for black is crossed out (overwritten / deleted)
https://prntscr.com/14ovge0Greetings Fritz
Hi, any chance we can use Teamview to see the issue from your site? please email us to the4studio.net@gmail.com
Thanks
It doesn’t matter – Win 7 is a thing of the past.
Let’s not waste our time.
Greetings Fritz
The problem here is that we don’t have Win 7 (64-bit) under Chrome, Mozilla 89.0, Vivaldi 3.4.2066.106 (32-bit). That why I request ask for check on your site.
Nice theme and nice service!
Thank youuu
Theme is really one of the best, just sadly homepage has really low possibily for customization and do something different. I tested all demos and all of them have same feeling of something is missing. It is just simple slider, collection, one product section and promotion that even dont have collection selection to update it automaticaly. I think there should be some new widgets and styles how you can present your products and make your website more unique. Hope someone will read and pass this sugesstion. Apart homepage this theme have everything you can ask for.
Hi, thank you for these honest reviews. Regarding the issue of the section being too simple and less customizable, can you email the4studio.net@gmail.com and explain better? We are confident Kalles is the most flexible custom theme on the market. Every section can easily customize everything and I think there is a misunderstanding here. If you could throw me an email explaining the above I would be really grateful.
Thank you and best regard
I want to make a custom collection page where i can add different theme sections like featured collections etc. How can i do that ???
Hi, currently Shopify only allow use section on home page so wit your requirement, you have to customize our theme to have your own layout. We also offer the customization work, you can email us to the4studio.net@gmail.com
Thanks
in the ella theme its supports, here is the example of custom page—https://www.wrapcart.com/pages/mobile-skins
the thing is if ella being the cheap theme than kalles can support this , why can’t kalles. its the most basis thing to be able to add sections of our choice anywhere?
Please check this docs https://kalles-docs.the4.co/sections-on-blog#4-step-4-add-sections . It’s allow you use section on page/blog, some sections support this feature. Thanks
Hi, is it possible to hide the play button icon in hero video section while preloading?
Hi, thank you for buying our products, can you please help me open a ticket at http://support.the4.co/ so my team can check it soonest
Thanks
Dear Sir,
I want to use same theme for my other domain it is possible or how we can increases licence for this theme.
Hi, thank you for buying our products, can you please help me open a ticket at http://support.the4.co/ so my team can check it soonest
Thanks
Hi
I added Kalles 2.6 and I can’t ‘Edit Language’ of the theme. It says:
There’s no page at this address
Translations for requested language and shop don’t exist.
Check the URL and try again, or use the search bar to find what you need.
I could translate the older versions.
Can’t change language, only English there is
Hi, Please open a ticket here http://support.the4.co/ I’ll check it Best regards
Hi, I see your support has expired so I can help quickly here. The reason for the problem is that your language is not supported by Shopify, so you created it manually in the past. After updating the theme, you must migrate this language file by creating a new file here https://tppr.me/tqo8Y and copying all the data from your old language file.
Let’s try it
Thanks
Thank you very much!
Good day, is there any plans to add more homepage sections to display collections and products in different layouts?
Would be nice if there would be option to mane categories and banners on home screen with rounded corners automaticly same as style 8 but without any text, just picture. Then it will fit more to all rounded design.
Hi, thank you for buying our products, can you please help me open a ticket at http://support.the4.co/ so my team can check it soonest
Thanks
Hi, I have a furniture shop, so I want to show my projects to my customers, Is there any option for a gallery page ?
Hi, we will discuss with my team about this feature
Thank you
Please use this section https://tppr.me/lFzdU and setup your showcase and copy shortcode > paste to page content https://tppr.me/ro3n2
Thanks
Thank you so much
Sorry, its still working on new version but we also have to dislpay the gallery on homepage to show on other pages.
Hi, can you please help me open a ticket at http://support.the4.co/ so my team can check it soonest
Thanks
Hello Sir, can you please help me here because I can’t get access the support because I didn’t use the support before and now it is expired.
Sir, the problem is, I can’t display my projects gallery on other page, because it needs to display first on homepage and then it shows on other page where I pasted the codes, If I just hide it from homepage then It also effects on other page and hide it from there.
I can also share you screenshots by email if you want..
Thanks in advance
Hi, from section you can hide it on home page, the shortcode after paste to Page will display normally
Thanks
Yes Sir I did, but when I hide it from the section and save it, It also hide from the other page where I pasted the shortcode.
Oh ok, please email me to the4studio.net@gmail.com so we can discuss more Thanks
Ok Sir, Thank you so much
Excuse me, kalles, the price of 99 dollars is for permanent use? After the purchase, there is a fixed period of use. If it expires, it needs to be renewed, right?
Hi, 99$ is one time payment with lifetime update + 6 months support, after expired, you have to renew support or if you understand Kalles, you don’t need renew.
Thanks
