461 comments found.
Hello, is it suitable to use WMPL plugin for translation?
WPML
Hi kasen667,
Yes, GoStore is compatible with WPML.
Best regards,
Shop by categories menu gets stuck and moves with the user while scrolling
Hi bluspiel,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Thank you, I have sent through my ticket.
Hi bluspiel,
I have replied your ticket. Please check it again.
Best regards,
I purchased the gostore theme, How do I access theme homepage, ELECTRONIC 07.
Hi Gerchen,
You go to Settings > Reading and set Homepage to Electronic 07 https://docs.theme-sky.com/gostore/#home-pages
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
When i make any change on Theme Options and save it, its not saving and redirect me to a page that show not Found
Hi SkSabbirBD,
I have replied your ticket. Please check it again.
Best regards,
Thinking about replacing my current Martfury theme. Question….can this theme create a header layout like amazon header?. Also, is it possible to disable the mobile bottom menu and add those to a hamburger style menu?. Does the mobile version needs a separate cache for mobile?. Can the login be redirect to a custom login?
Hi Fabekid,
1) We only create the header layout which you can see on our demo – https://demo.theme-sky.com/gostore/
2) + 4) Please open a ticket https://skygroup.ticksy.com/ and give us your website information. We will help you check it.
3) You only clear caches on the mobile browser.
Best regards,
This way, but the sliders don’t load as in the demo. My menus got mixed up and the 3rd world war broke out. There is no such thing as a slider. This is the case, it is obvious that a menu of mine went out of the drop-down menu and made its own way. What did I do, what did I do. I even got support with a fee, even that guy couldn’t solve it. HELP !
Hi Dansele55,
We don’t require any fee for supporting the theme. Where did you contact us? We only support on themeforest comment and our support system https://skygroup.ticksy.com/. If you opened a ticket on our support system, please give me your ticket ID. If you didn’t yet open any ticket, please open a ticket https://skygroup.ticksy.com/ and give us your website information. We will help you check it.
Best regards,
hi i cant translate admin panel text to arabic
Hi mortezaghasemkhani,
You try going to Settings > General > Site Language > select the language is Arabic.
If it does not work, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
hi how can i translate this theme to another language such as arabic i use po file but cant translate theme
Hi mortezaghasemkhani,
You can use the Loco Translate plugin. Please watch our tutorial video https://youtu.be/X7IzOLqfneI
If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
hi i can translate theme but cant translate admin panel options with logo please help
Hi mortezaghasemkhani,
You try going to Settings > General > Site Language > select the language is Arabic.
If it does not work, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
hello. i need install your theme on wordpress but can’t whay?
Hi gio94,
To install the Gostore theme, you read the document at the link https://docs.theme-sky.com/gostore/#installation so information.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hi,
I bought this layout and I have a question. I’m for some reason unable to change the go store electronics on the top, can you tell me how to change it? And do you maby have a in-dept tutorial video or whatever to see/read?
Best regards, Dennis
Hi denniskneten,
If you want to change the logo, you go to Appearance > Theme Options > General > Logo – Favicon > change your logo.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
dasd
Hi denniskneten,
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
How can i change the color of the “add to cart” button on the product page? It’s not in Theme Options. Should I just make a custom CSS rule?
Hi thatbulgarianguy,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
i am trying to change single product page tab name description to specification if i choose tab layout its work but when i chose single description not change the name
Hi minewebs,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hi, does demo come with all the images? thanks
Hi 2schaa,
Please read our documentation https://docs.theme-sky.com/gostore/#demo-content
Best regards,
how to remove wishlist+compare button
Hi armegaddon,
You deactivate/delete the YITH WooCommerce Wishlist and YITH WooCommerce Compare plugins.
If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/ . Our support team is always ready to help you.
Have a nice day!
thank you!
Hi, your template is really good and i want to buy it, but i have an issue in this page on the mobile version, the left menu (SHOP BY CATEGORIES) doesn’t show up, under width 768px
Thanks
Hi elraiss78,
Thank you for your compliment! 
You click the menu icon. You will see it. Please see my screenshot https://prnt.sc/16x9lcv
Best regards,
Hi elraiss78,
Because you resize window. Please check it on a real mobile device.
Best regards,
ok, thank you for your fast replies, great support.
You’re welcome!
how to remove the “senior discount” in the header?
Asking on behalf of my costumer, who use this theme, i edtit his homepages
Hi krallemalle,
Please open a ticket here https://skygroup.ticksy.com/ , give us your purchase code, website information and more details. Our support team will help you.
Best regards,
Hi all, i just want to give my honest feedack and compliments to the team for the excellent customer support. As my project requires multi-language support, hence, I bought a multii-language plugin from https://codecanyon.net/item/ajax-translator-revolution-dropdown-wp-plugin/3400269 which I hope can achieve my objective as the plugin is cheaper and has many positive reviews. Of course, ended up the plug in dont work at all as it is not compatible but Skygroup team went all way help and did their best support and make the plugin work. We spent many days together trying to resolve the issues and after all the hassle, I totally regretted not heeding their advice right from the beginning which is just to buy the WPML plugin.
Here, I just want you all to know that there is an excellent team in skygroup supporting every one of us and you can buy their products with confidence. I am very thankful to the team for the support rendered to me and probably I will just ditch that buggy plugin from SurStudio and pay more for WPML.
Hi ken21,
Thank you for your compliments!
If you need more help, please feel free to open a ticket https://skygroup.ticksy.com/. Our support team is always ready to help you.
Have a nice day!
Hey we bought the gostore theme and we installed it but we are facing some font mismatch. we are unable to change the font in this theme. If we change the font also its not reflecting in front end. Kindly reply us as soon as possible.
Hi wholesalewebb,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Hi,
brillian theme. I love it! I have identified some small bugs that I would like to let you guys know of. Where can I log them?
Thanks again for the awesome work!
Regards, Sebastian
Hi seb87,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Hi, I have logged a support ticket. Thank you
Hi seb87,
I have replied your ticket. Please check it again.
Best regards,
Hi, The Elementor is not working at all ! I have this message after crash of it :
Warning: Attempt to read property “ID” on null in /home/clients/7efc7c380130c7e3881d8f6836bc5cfd/sites/lejuif.ch/wp-content/themes/gostore/framework/theme_control.php on line
2) How do you add flash deals on the main page ?
3) where can i translate the flash deals text ?
thx for reply
Adam
Hi edadoz,
1) + 3) Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
2) You see the video at the link https://www.youtube.com/watch?v=YF52sy_f03Q&list=PLbyF_EROfxJRsI60FJB936aJlMOaJx4fI&index=10 so information.
Best regards,
