668 comments found.
I am thinking about buying this template but, is there a way to use it without using Elementor or WPbakery? Is there any working build of this template without any link to these scripts? I don’t mind tweaking the hard way by coding. I just need to keep the player working and the way the albums work so well with the player. Thank you!
Hi! Well, I think what you attempt to do is very very hard… nothing is impossible if coding comes in place, and you can do it for sure, but it would require reverse-engineering our functions to use the output manually.
Not impossible, but sincerely speaking a lot of work, that I as a coder would never choose…. From Elementor you have simply so many options…
Hi, I purchased the support but for some reason it says my purchase code for my site isn’t valid. I made topics in the support system before but i dont know why its not working anymore. Can you help?
Hello and thanks for getting in touch. I see you’re subscribed twice in the helpdesk but I can’t find any theme activation or purchase code linked with your username.
let’s do like this:
1) Please send an email to support@qantumthemes.com.
2) Include in the email your purchase code.
3) Please include your website link, wordpress username and password.
I will make sure your helpdesk account is properly reactivated and that your site is correctly configured.
Thanks
I just wanted to publicly say thank you to the developer of this theme. I am new to wordpress and have had quite a few questions whilst setting up my theme. The developer has always answered quickly and with in-depth explanations. I am very grateful for the time they take to explain things to me!
Thanks for your kind words, very appreciated!
How can I change the fields of the contact form that comes by default on the artist page
Hi! I’m sorry sir, this form is meant to be a quick integration with no options. If you don’t want to use it, you can simply disable this feature, and instead use Contact Form 7 which is compatible with the theme, make a custom form and add the custom form to the website. This will allow to add any field you want.
For further support, please make sure to contact our suport, best regards
HOW THE HELL DO I SUBMIT A TICKET THIS IS SO COMPLICATED ITS STRESSING ME OUT
Hello, did you register into our helpdesk? There is a big button that says register
It’s blue, big and says register, that’s the first step to do
https://www.qantumthemes.com/helpdesk/Once done, copy your purchase code in your profile and you’re good to open a ticket.
Hello everyone,
Has anyone had an issue when you were using a video background (Youtube in my case) and then decided to take it away and leave that in blank just the image as background? well for me having that in blank I’m still looking the video in the background, I checked with different browsers and even deleted cookies, but not sure what else I can check 
Hi, you may have caching plugins installed, so you’re seeing cached contents. If you need support, please contact our helpdesk, so we can login and make a full troubleshooting.
https://qantumthemes.xyz/manuals/kentha/knowledge-base/support/please note that you need an active support license for the helpdesk, you can renew it anytime. https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Best regards
when completing the test site in the mobile version, we noticed that the links that open on the same page are not working.
When clicking they are in the same place, but when the page refreshes it already opens on the link that was clicked previously, strange!
If the link is configured to open in another window/tab it works but if it is to open in the same page it keeps it in the same place and only opens the link if it refreshes the page.
can you help me?
Hello, I’m sorry but I don’t think I understand the issue correctly. Please open a ticket on our helpdesk, and make sure to explain the steps to replicate the issue so we can check it directly.
Thanks
Hi Despite doing everything paying extra for cloudflare site remains very slow
Hello, please open a ticket on our helpdesk, making sure to include your website URL, we will perform a check on your website to provide insightful reports on the possible improvements and causes of slow speed.
If you want in the helpdesk ticket you can also include your wordpress admin access so we can fetch additional information about your setup. (make a backup first)
And please don’t forget to include detailed information on your current hosting provider and hosting package. Thanks!
Hello. I´ve updated Kentha 3.2.4. My license is active. And I see this message at Kentha Plugins: “Sorry, you are not allowed to access this page” . WP Backery is ompossible to update! and the entire theme is not working properly. Not running playlist and blackout screen when clicking to any element. Help please!
QT Swipebox Photo And Video version 2.0 is not working …. is other version?
And as seen here https://gyazo.com/66295d44a394408f50b6609b5dcdcf69 is a repeated red error message in my Widgets section saying: The “kentha_widgets_archives_widget” block was affected by errors and may not function properly. Check the developer tools for more details.
Hello, it looks like you have outdated plugins and the procedure you’re using is not correct.
Please find here more information about the error you see and possible solutions https://qantumthemes.xyz/manuals/kentha/knowledge-base/1-6-plugins-update-v-1-7/From our logs it seems it could be an activation issue: there is no license linked to that domain. If you can provide the 10 last digits of your purchase code, I can provide more information.
Best regars
Hello.Thank you for your fast assistance. Here is my last 10 digit purchase code 9164b87d1c and here you can see my license is active on the website https://gyazo.com/76596ef9b5e3d1b9e7585fdedb49c04e
while your license is activated on the domain
purzynth.com
So is normal that you can’t update the plugins on the site purzynthekrecords.com
Which is the correct domain? You can’t use the license and update the plugins on 2 domains with the same code
OMG yes!, We bought that domain purzynthrekords as we extended the name purzynth into that one everywhere. Then updated it on the website. So purzynthrekords.com is now the correct domain. As I´ve seen I´ll need to remove the Kentha activation and reinstall. Will I loose all settings? Already have a back up of the website.
Oook then please do like this: 1. In the new site go to the theme License activation page. Click the link to remove the code as that’s not linked correctly. Click again for confirmation, then add the P. Code again
2. Now from the same page, make sure to click the big link to plugin updates, install the missing plugins and update the ones that require so
Now all should work fine 
Thanks! I´ve followed all steps and despite all was apparently working fine, full screen stil turnrs black when clicking on any element while editing pages, as seen here: https://gyazo.com/7c1f708c3476fbb0fa013a52b0b46dd9 What am I missing?
Hi! You didn’t update plugins following the manual
Strange! I followed the steps provided here. I´ll look into the Manual anyway.
the issue is caused by an outdated plugin. Optionally, you can delete any plugin and reinstall them with the automatic installer, so you’re sure nothing is outdated.
Hello! I deleted all QT /Kentha Plugings and reinstalled all, but the issue still remains. when clicking on elements, full screen becomes blackout! https://gyazo.com/6b8ac84a0a0e40900e49f1aade3fc7a3
Oh, and the music player doesn´t play any of my playlists https://gyazo.com/a3a7b64828221facdc4d14ed06b12047
Hello and thanks for the feedback. It looks like your website is facing multiple configuration and update issues. To receive technical support, please open a ticket from our helpdesk here
https://www.qantumthemes.com/helpdesk/forums/forum/kentha/we will provide a full troubleshoot and adjust what is wrong for you. Thanks
Yes, indeed. Something´s not working properly. All right. Thank you.
Finl Question,,”checking on the link provided on How to update plugins” and considering I reinstalled Kentha in purzynthrekords.com instead purzynth.com, Did you already reset my code?
yes it’s been reset for reuse already, seen the old domain was in redirect to the new
Thank you!
Hello. I already renewed Support service, I´m logged in and Can´t see a button to open a New Ticket. https://gyazo.com/9b961499108cb537f0bad3fafb0f077c Can you assist me please.
Hello! Is your license ending in b59164b87d1c ?
I just refreshed your profile to fetch the support update, you can open this page: https://www.qantumthemes.com/helpdesk/forums/forum/kentha/
Yes I do now, Thanks. But looking again when sign in, is still not available a way to create a new ticket from here: https://www.qantumthemes.com/helpdesk/forums/users/omurguia/topics/
Thanks, it was already answered have a good evening!
hello, the template stopped working with elementor in the penultimate update of elementor, could you support me.
Hello, did you open a helpdesk request?
Does not allow me to create a ticket
Hey so I’m rebuilding my site and im having a problem where I don’t have the track details , audio preview section when editing a product. I can tell its from the QT Places plugin but i have it enabled what should I do, the version is also 1.8.2
wrong answer, was for another topic, sorry
Please email us at support@qantumthemes.com and provide your site url, along with an issue description, we will see what can be the problem in your site. If you want you can also add the wordpress login.
Thanks
Ok sent an email to you
Error: your purchase code is already in use on another website, contact our helpdesk to reissue the license.
Hello! your key was indeed linked to another site, where the theme was not in use anymore. I’ve just reissued it and can be used on the new domain.
Best regards
Trying it again but still have the Activation issue. And I can’t send the tickets to support about this issue too because my support plan expired, now I can’t use the theme
Hello! It seems you were now able to activate on the new site, if you still have any issue in the future, please let me know
Hello Team, I am planning to buy Kentha Theme, I would like to know if the license I purchase is switchable because I would be using this theme first on my Subdomain for development purposes and then move it to my main Domain once it’s ready to go live.
No problem, we have a form to switch site https://support.qantumthemes.com/dm/purchase-code-reset-request/
cheers!
I cannot update WPBakery, since I don’t have an official license, but I use your theme so I need it. I get constant emails informing me, that the update has failed. How can I update, or turn the notification off? When trying to update I get the error message: “An error occurred while updating WPBakery Page Builder: To receive automatic updates license activation is required. Please visit Settings to activate your WPBakery Page Builder. Got WPBakery Page Builder in theme?”
Hello, that’s not the right update method, please check the documentation for the correct procedure, from the theme page you click the plugins update button.
https://qantumthemes.xyz/manuals/kentha/knowledge-base/1-6-plugins-update-v-1-7/regards
Can I delete all or partial delete after playing multiple songs in the player list? And can I put it back into a playlist or change the order of the playlists?
As admininstrator or as visitor?
This is when the visitor plays music.
I see, there is no such feature sorry
Hello, I’m messing with the demo, and it’s really lagging my computer. Does it use a ton of computer resources? Other than that, it seems like a really nice theme. Do you have any recommendations?
Hello! Video backgrounds can be heavy, and 3D animations too, but they are just settings that you are free to turn off if your audience is expected to be using less demanding machines for the navigation.
Also I recommend making a plugin update to the player where it will automatically create previews for songs similar to beatport system, so us customers don’t have to make our own previews. it would save alot of time.
Again, this would require a media encoding server. Is not impossible but is something that requires your own servers and encoding systems. Not a 60 bucks wp theme… If your company wants to invest some hundred thousands in this, we can do that, no problem.
Hey so I found a major issue, if users are using chrome extensions for video/audio downloaders all they have to do is visit the site play an audio and can steal audio n o problem, My advice is to make a security feature for this.
Hi, audio can ALWAYS be stolen. You. don’t need plugin, and you can do it from any website. This is why on websites like iTunes or beatport you can access only to cropped lo fi samples. Once you play anything on the interner, may it be a video, a song, a picture or anything else, it is always downloaded in your computer.
Any site you visit, you can open the debugger to see the list of assets and get them from your cache or from the original URL of the server.
This is not a hack, nor is a flaw of the theme, is simply misusage if you upload full quality full lenght tracks, and instead you may want to use samples.
Some websites to avoid this, use encoded and encrypted samples, this requires your own media encryption server, and is not something you do in wordpress.
An example for this is Netflix, but you need, as said, your own software and servers, unless you have this, and some hundred thousand € to make your media encryption software, you can simply upload samples, like beatport or itunes.
Hi,i have kentha theme and player plugin .
i just noticed that my Events are not showing anymore, after the update .
the last time in support ticket you didn’t reply to my last answer. And now all my tickets are closed . please help me,
Hello, please make sure what your settings are in the customizer for events. If events are passed and your event date is in the past, they are hidden
thank you for the reply. i am sure, the event is set to be on 30 of July
I see, then please let’s understand properly what is happening: you need to kindly get in touch with the tech department via helpdesk, open a ticket and provide your website URL. Possibly, also username and password (in your helpdesk ticket, not here) so we can login and check.
The info to access our helpdesk are available here https://qantumthemes.xyz/manuals/kentha/knowledge-base/support/ Direct link to Kentha support desk is here: https://www.qantumthemes.com/helpdesk/forums/forum/kentha/Thanks for your kind collaboration and have a nice day
Thanks a lot, have a nice day, Btw the theme is super
Thanks, the tickets will be answered within a couple hours max, regards
Hi there, I haven’t been able to update the wp bakery plugin since I bought this theme..they are wanting me to purchase a license for it for $58. When I inquired about this previously I was assured that it was included in when I purchased the theme. I cannot use the site builder correctly, can you please assist me with resolving this?!
Hello and good morning, thanks for getting in touch. You don’t need to purchase a license since we have an extended license along with the theme. To update the plugins, please find the correct procedure at this page
https://qantumthemes.xyz/manuals/kentha/knowledge-base/1-6-plugins-update-v-1-7/If you still have any issue, please provide your site URL and the last 10 digits of your purchase code.
Thanks
