380 comments found.
IM trying to download demo content and none of the choices works. Template doesn´t work correctly. i want my money back
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
i already did more than 10 times and there is always the same mistake: Failed to copy: /homepages/32/d635450748/htdocs/clickandbuilds/PintorJuanLuis/wp-content/uploads/fw-backup/tmp/database.json.txt
Hi.,
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you (free).
Hello there.
On gallery load more, when you press load more, the filters do not take into consideration the new loaded items and they are keep sorting only the items that were loaded from the start. This happens also in your DEMO so its a template problem. Can you please fix it and provide us a solution?
Hi.,
Can you please send a video reference of your issues. We will help you.
Regards., DesignThemes Support.
Ok, So as you can see in the image below, when you press load more, it dos not add tin the new elements, the appropriate sort filters. Thats why this problem exists. Remember that this image below is even from your own demo. This of course happens everywhere and load more causes it.
https://ibb.co/RP04zBJCan you provide a solution please? It is a php issue
Hi.,
Sorry, this is our theme bug. We will fix this and update our theme ASAP thanks for the notification.
Regards., DesignThemes Support.
Hello, I am sorry, but I don’t know where I should define videos and galleries so I could see them in archive page, instead of thumbnail image, like in your demo. I changed post format, but I don’t know what to do next… Thank you
I install the demo on another website (I don’t have the demo content anymore on my main website), and I see there is a post format options bloc, but I do not see it on Gutemberg editor.
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
You can install the Classic Editor plugin to disable Gutenberg and see if the issues go away.
Hi, I have a problem with my revolutionary slider and WPML. Easy said…not all background images of each slide is being shown on each language. If you open my site the first time all slides with all baclground pictures are shown correctly. But if you then change to a different language through the language switcher the slides show the correct translation but only a default background image for all slides. The only way to “circumvent” this is to click into any menu and then refresh the site…”only” then the correct background pictures are being shown in the chosen language. If I change the language again…the same starts from the beginning…I see only a default picture for each slide. Can that be fixed somehow ? I followed the WPML doc to translate the revolutionary slider and the WPML support told me already that it’s not the fault of WPML. Thanks for help.
Hi.,
Create slider for both languages and refer this video – http://recordit.co/XQrwxKztpU
Regards., DesignThemes Support.
Hi, thx for that. I followed your video but I can’t choose a header in my “home” page. I only have a “slider option” at the end of my page where I can choose different sliders. I have duplicated my main slider into _en and _es and tried to add them to my translations but if I edit the _en or _es “home” translation it only shows me the “texts” it is not a full site like the main “home”. So in fact I was not able to change it. Could you tell me how to solve it ? As said already I followed the WPML doc on how to translate the revolutionary slider and I did 1:1. Wrote you also an email with my credentials to the page if you could have a look. thx. Regards
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
I am using red-art demo. its so much lagging. specially in portfolio section. In phone this lag problem is much bigger than laptop.
Hi.,
Thank you for contacting us.
Please be more specific about your query with some screenshot along with the page link , so that we will help you better.
Thank you, we look forward to helping you!
i have been facing with this issue. Maximum execution time of 29 seconds exceeded in /var/www/wp-includes/class-wp-image-editor-imagick.php on line 373 . i have already talked with my hosting provider they have assured me that form their end its all good. they have extended the max execution time. please solve my problem
Hi.,
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/buddhathemes So that, We import demo data for you (free installtion).
We would be happy to help out here support@wedesignthemes.com.
Thanks. problem solved
Hi.,
Hope your issues are solved.
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end 
hello … i want to request a demo, but why my email never receive your feed back
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Please send your request to support@wedesignthemes.com.
We create a user login and get back to you
oke sirr already send access logins thanks
Hi!.,
You forgot to send the domain name. Send the domain name as well.
Hello friends… I’m having some serious troubles to put this theme on in a website for my client. Could you help me? I’ve already watch some videos on youtube, but, I couldn’t find answers. The theme was bought in 2016, but, since them, my client have problems to figure it out how it works. Obviously, the support has expired and my client doesn’t want to renew. I’m traying to make things works, but honestely, it doesn’t working. I have troubles with portfolio and carousel sections in home page. And I have problems with minatures in slideshow. I couldn’t find where disable this function. Also, i’d like to disable the borders in gallery elements. Please, give me some help with this.
Hi.,
Please be more specific about your issues with some screenshots/videos so that we can check and let you know asap.
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
Ok, I’ll do that! So, where can I insert those screenshots?
Hi.,
We replied to your mail ID. Please check it out.
Regards., DesignThemes Support.
Hello, I contacted you by email as requested. I have not yet had an adequate answer on the problem we are having with the configuration of the theme. Could you give me a position on the situation and the progress of the case.
Hi.,
Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Note : It seems that your support has expired., Please renew the support if you need any more help from us. Please follow the instructions in the below knowledge base link for extending the theme support.
Please refer : https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Hi, I have a problem with the product page. I can change the layout style even if I change in appareance>red-art options>woocommerce nothing change. Do you have a solution please ?
Thanks
I can’t
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end…
Regards., DesignThemes Support.
Hi,
I really love the theme but i would like to know if can remove the magnifying glass and link icon ont the portfolio section and add the link to the image when clicking on it.
Thanks
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
Hi, I have an issue with slider revolution. Everything works fine, i keep the demo style and just change the backgrounds but I cannot find a way to change the small images on the right corner at the bottom. Can you please help me with that Thanks
Hi.,
Thank you for contacting us.
Please refer : https://www.sliderrevolution.com/documentation/slide-background/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes
So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
Thank you, we look forward to help you!!.. Regards., DesignThemes Support.
solved thanks
Hi.,
THANKS!!
RATINGS!!
Please don’t forget to place your worthy ratings Your 5 stars has a crucial part in our overall rating!!! Please visit below video link for how to rate our theme:
Refer : http://recordit.co/YqdTBuEJRm
Waiting to see your 5 stars rating. Thanks in advance
Regards., DesignThemes Support.
Hello, i cannot import the demo in the red art theme. The importer option in the Buddha Panel does not exist. I install the Design Themes Core features plugin and activate it but it does not work, I can’t see an importer option in the buddha panel. Can You help me? Thanks!
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Hello, before purchasing your Red Art template for photography, I would like to know if we have to apply a frame to each art/pictures or if it’s possible to leave it blank/no frame?
Thank you
Hi.,
Yes., it’s Possible., Please check our demo : http://redart.themessupport.com/request-demo/
Thank you, we look forward to helping you!!..
I did try, but I’m not receiving the activation email…
Please send your request to support@wedesignthemes.com. We create a user login and get back to you
Hello, I’ve bought the theme but I’ve problem through importing the demo, I tried a lot of solutions but there is no results, Also I can’t find the reason for failing with import.
Can you help please ?
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Thank you for helping and installing Demo.. Everything is working perfectly.
I have another question please. I want to sell my portfolio projects directly ( considering every portfolio element as a Wocommerce product) is that possible ?
If it’s not is there any way to but some reference button or link from portfolio to Wocoomerce product ?
Thank you for your help.
Hi.,
Sorry, we do not have this feature. You can try some third-party plugins for this.
Regards., DesignThemes Support.
Hi!
Is it possible to display more than 9 items (on the main page, portfolio section) from the portfolio? If I add 10 or 11 items, the oldest 1 or 2 are not displayed on the main page anymore (so only 9 stay there).
Regards
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Also, send the page link of your issues.
Regards., DesignThemes Support.
Now it works fine! Thanks a lot! Five stars!
Hi.,
Thank you very much for such valuable feedback with the 5-star rating and appreciation. This kind of good appreciation helps and motivates us to perform well and deliver better service to customers forever.
Best regards!
DesignThemes Support.
Hi, i’m very interested in this template, but, i only need css/js/html files to use in my develop. It’s possible?
Hi.,
Thanks for the interest!!
Sorry, this is not possible. Let us know any other queries.
Regards., DesignThemes Support.
Hi guys! Maybe its a common issue. When you add “Portfolio” with different tags or categories created before. When on the user view you review the funcionality, dont works. Only show well the last category on wich you created portfolios. And you have much more portfolios with other categories and content. Can you help us? The URL is http://neweb.davidrodriguezcaballero.com/
Hi.,
Are you asking about this one – https://prnt.sc/11ama35
Let us know we will help you.
Regards., DesignThemes Support.
Exactly, there are content but not showing
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
You have an email about this. In other hand … Its posible to choose another background (not the wood black backgound of the demo content) in the portfolio section or block?? thx
Hi.,
You have set the portfolio count to be 6 and that is the problem. So the latest 6 was only showing. We have now increased the post count and the portfolio filter issue has been resolved. Please have a look.
Yes, I can see, now its working. Its possible to delete the categoy “ALL”. For my dont have sense it. Only the concrete categories. thx
Hi.,
DONE as per your needs – http://neweb.davidrodriguezcaballero.com/ please check it out.
RATINGS!!
Please don’t forget to place your worthy ratings Your 5 stars has a crucial part in our overall rating!!! Please visit below video link for how to rate our theme:
Refer : http://recordit.co/YqdTBuEJRm
Waiting to see your 5 stars rating. Thanks in advance
Regards., DesignThemes Support.
Yes, I will rate now Thanks. But I have an issue there, If we delete “ALL”, we dont need to see ALL content first. We need to see the first category content available, I mean… “Aluminium” in this concrete issue. Now we dont have the ALL category, but yes the content, and that has no sense. Thank you very much.
Hi.,
Thanks for the Ratings!!
Your issue has been resolved. Please check it out – https://prnt.sc/125364k
Regards., DesignThemes Support.
Hi, Is not solved I see! If you visit the website, the first WORKS that you see is ALL, not category ALUMINIUM. Thx
Now YESS, thanks. Can you show me, where I can change the background (Wood style now) of this portfolio section? Thx
Hi.,
Get into Admin Panel > Appearance > Customize > Additional CSS > Pasted the below css code inside the text area > Save All.
.dt-sc-portfolio-container { background-image: url(your image url) !important; }
Note: You can change the image URL as per you need.
If you still have any issues, kindly send us some screenshot/video where you have the issue. So that we will check the issue.
Regards., DesignThemes Support.
Thanks it works perfectly. There is another issue in the “Photo Filter” section. Note that if you change the text, int he frontend editor or in the back, you save it, but … never it changes. Whats its happening there? Thanks
Hi.,
Can you please send the page link of your issues? As well, Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
Hello, after a fresh install i cant change any settings inside the buddha panel, if i click on safe i get follwing error. ” Error: Options page dttheme not found in the allowed options list”
Hi..,
Please check whether you are using our updated version. If not, Please update our theme and check it out.
Kindly refer this link for how to update the theme
http://support.wedesignthemes.com/knowledge-base/steps-to-update-the-theme/Regards., DesignThemes Support.
Hi, I bought the theme yesterday, installed it as per your guideline, but unfortunately I am not seeing the ‘importer’ on your Buddha Panel. as well as this following link for documentation is not working: 1. Help Documentation
http://wedesignthemes.com/help/redart/Please provide me a proper demonstration guide. I am expecting your kind help.
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Theme Documentation : http://docs.wedesignthemes.com/red-art-artist/
Hello, how can I order portfolio items?
Hi.,
Please refer the video : https://youtu.be/2cEp0QHt2G8
If the issue persists, please more details about your issue, help us have a better understanding of it by getting back with any Screenshot / Video like references to our support team and we will gladly assist you.
