23247 comments found.
Major issue with Contact Form 7 noticed in the latest version of the theme update.
All “Contact Form 7” (CF7) forms no longer submit if the form values are not all correct, i.e. if any one field is *required and the user does not supply this on the initial form filling process and clicks submit, the validation warning shows and flags the field as a required field correctly but the form can no longer be submitted again after the validation issue has been resolved????
The same applies to all of the CF7 form events.
wpcf7invalid wpcf7spam wpcf7mailsent wpcf7mailfailed wpcf7submit
This is a high priority issue as you will understand CF7 is heavily used by the industry.
This is a fundamental flaw in the Porto theme (the product) latest releases and not a support request and needs rectifying swiftly.
I hope this saves others the afternoon it has cost me to track the issue down.
Hello, @ASUKEnvato,
Thanks for your time in investigating and notifying the issue to us, we really appreciate it, and I am forwarding this to our development department for testing it in deep and if founds the same issue then try to solve it with the upcoming updates of the Theme, please be patience for now and thanks for your understanding.
Regards, P-THEMES.
Thanks, looks like lines 6205 through to 6214 need removing in: /wp-content/themes/porto/js/theme.js?ver=6.1.2
Hello, @ASUKEnvato,
Yes, you are right, these are the correct ones and we already notified this to some of our customers as well.
Regards, P-THEMES.
Hi Guys, How do i remove the side navigation on the projects page – i just want 2 columns – main project text and the project details sidebar.
I currently have a 3 column page
[LEFT] Navigation sidebar [MIDDLE] Main content [RIGHT] Project Details
Note – i can see layout and sidebar options but switching this off leaves a massive blank space instead of adjusting the content to fit
Thanks in advance
Simon
Hello, @frontupdesign,
Can you please share the screenshot of that navigation sidebar and also share the page URL of the project as well so that I’ll check and help you out.
Regards, P-THEMES.
Your ip address is blocked as spam!!! Why I am getting this issue ?
Hello, @tajtech,
I am sorry I am not able to locate your IP in our Database, Please go to Porto >> Dashboard and deactivate the Theme from there and then again try to activate the Theme with the same purchase code and if finds the same issue then please share your site WP-Admin Login details and purchase code PDF file with us via our email newsmartwave@gmail.com so that our experts will check and solve this issue for you on your site.
Regards, P-THEMES.
Hi. How could i use my theme with my new domain?
Hello, @recepsatilmis,
I have reset your purchase code, now you can use the same purchase code for the registration of your theme.
Regards, P-THEMES.
blocked for my licensed theme caused? I will be glad if you help I wish you good work
Your ip address is blocked as spam!!!
Hello, @tugceilhan,
I am sorry I am not able to locate your IP in our Database, Please go to Porto >> Dashboard and deactivate the Theme from there and then again try to activate the Theme with the same purchase code and if finds the same issue then please share your site WP-Admin Login details and purchase code PDF file with us via our email newsmartwave@gmail.com so that our experts will check and solve this issue for you on your site.
Regards, P-THEMES.
I had a subscription on your support site It’s canceled too! I can’t login to your support area even with my license code. It won’t accept my license code. Why would I buy a license again when I have a license code? The same problem persists… It neither accepts my license code in the theme nor does it accept it on your support site…
Hello, @tugceilhan,
I have just confirmed from the support department and they said that they already replied to your email so please check back your email now and reply to your email accordingly.
And Regarding the subscription, Have you already created the support account on our new support forum: https://themeforest.net/comments/26698886
Regards, P-THEMES.
Hi! Is there a way to take off that white space under product main description title? See image https://ibb.co/XpxBkHJ and link https://jettools.fi/tuote/wilton-koneruuvipenkki-125mm/
Hello, @Jettools,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
.single-product .woocommerce-tabs .tab-content#tab-description {
padding-top: 0 !important;
}
Regards, P-THEMES.
Hello how do I reset the theme validation code? I cant use theme in new Domain thanks
Hello, @tajtech,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
when I want to activate the porto theme Your ip address is blocked as spam!!! I’m getting the error. What’s the problem? Can you help me?
Hello, @ikarus46,
I am sorry I am not able to locate your IP in our Database, Please go to Porto >> Dashboard and deactivate the Theme from there and then again try to activate the Theme with the same purchase code and if finds the same issue then please share your site WP-Admin Login details via our support system so that our experts will check and solve this issue for you on your site.
Regards, P-THEMES.
When I install the old version, the code is active, but when I download and install the latest version, the code is not active.
Hello, @ikarus46,
Please contact us via our support system with your site WP-Admin Login details so that we will check and solve it for you on your site.
Regards, P-THEMES.
when I try and import the demo Architecture 2 nothing happens when I select it… Confused. is there another way I can import that demo ? thanks!
Hello, @SarahRKcom,
Please make sure that you have followed the same instructions showing in these videos: https://www.portotheme.com/wordpress/porto/documentation/installation-video/ and also please make sure that you have tried with Alternative Mode as well…
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 14/06/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Re purchased Support! I finally got the demo to import BUT it looks all messed up. please help asap: #2576
Hello, @SarahRKcom,
I have just confirmed from the support department and they said that they already replied to your support ticket #2576, so please check your support ticket reply and reply to your support ticket accordingly, and please do not panic here for the support tickets, our support system works on a queue system, so once the tickets are in the queue above your ticket solved then your support ticket turns will come and once your support ticket will be resolved, you will always get the reply of your support ticket, so always please be patience.
Thanks for your understanding.
Regards, P-THEMES.
Hello, how is everything? I would like the blog page (post page) to display posts from specific categories. how do I do?
Hello, @sambali,
This is not possible on the default Blog page, but you can create a new page and use “Porto Blog” element and set the category id or slug in it as per your requirements, it will work for you as you want.
Regards, P-THEMES.
I’m not using the WPbakery page builder. I use the element. I can create a page and select it as categories with the element, but when it goes into appearance, configure and define a page as a posts page, it goes back to pulling all the categories. So I would like to know how to set a page as the post page but displaying only as categories I select.
I’m not using wpbakery page builder. I use the element. I can create the page for specific category display. however, when I set it to posts page in the appearance menu, it reverts to showing all posts. And after I also set it as a posts page, and try to configure it with the element, I get the error: “preview cannot be loaded, sorry, something went wrong, Click learn more and follow each step to solve the problem quickly. Click here to preview the debug”. How to solve this?
Hello, @sambali,
If you select any of your site pages as a Blog page then it will show all the categories of the posts and that is the default functionality of WordPress.
Our theme provides the functionality to show the specific category of the Blog on any of your pages with Porto Blog element and you can use the same element with Elementor page builder as well but as soon as you will set that page as a Blog page it will again automatically pick all the categories and as I told above this is the default functionality of the WordPress and our Theme does not have any influence on it.
And Regarding your error: That is the Elementor page builder known issue, please read and follow the instructions written in the below-given articles:
https://elementor.com/help/how-to-fix-the-preview-could-not-be-loaded-error/#:~:text=Edit%20in%20incognito%20mode%20with%20your%20browser.&text=In%20Chrome%2C%20at%20the%20top,see%20if%20the%20error%20persists.
https://wordpress.org/support/topic/preview-could-not-be-loaded-error-4/
Regards, P-THEMES.
Hello! I have a problem with the theme. I cannot contact you through the ticket system. Is there any problem?
Hello, @radoslavcarev,
Please share your Theme purchase code PDF file with us via our email newsmartwave@gmail.com so that our support team will check/verify and create the support account for you.
Regards, P-THEMES.
Shop by Category don’t show Sub-category in demo 22. When cursor on the “Fashion & Lifestyle” it does not show sub category under it. I want to show it sub category like demo 36, in demo 36 when cursor on the “Fashion” then show its sub category. how to do it. Please help
Hello, @ininsinin,
In shop demo 22 we have set the Menu as a single item menu, that is the reason it is not showing like the shop demo 36 and in-shop demo 36 we have set the menu as mega menu and that is the reason it is showing as sub-menu items when hovering over the parent menu items, so you have to set your Menu as Mega Menu and set it as per your requirements.
Please watch this video: https://jmp.sh/Zm1MlS7 and this one as well: https://jmp.sh/x954ft8
Regards, P-THEMES.
My product key is not working, it is blocked by your system, can you release it back?
Hello, @nageshaddagalla,
I am sorry I am not able to locate your IP in our Database, Please go to Porto >> Dashboard and deactivate the Theme from there and then again try to activate the Theme with the same purchase code and if finds the same issue then please share your site WP-Admin Login details and purchase code PDF file with us via our email newsmartwave@gmail.com so that our experts will check and solve this issue for you on your site.
Regards, P-THEMES.
I have send emails, but no response from your team.
Hello, @nageshaddagalla,
Can you please share the email with which you have sent the email to our email so that it will help us to locate your email, your email might be in the SPAM folder
Regards, P-THEMES.
Hello, @nageshaddagalla,
I have just confirmed from the support department and they said that they already replied to your email so please check back your email reply now and reply to the email properly.
Regards, P-THEMES.
I want to turn the site into an ecommerce
https://preventivo-siti-web.comcan i buy and install your theme?
Hello, @Romaweblab,
Yes, you can, you can simply create the ecommerce site using our Theme…
Regards, P-THEMES.
Hello, @Romaweblab,
Yes, you can, you can simply create the ecommerce site using our Theme…
Regards, P-THEMES.
I want to turn the site into an ecommerce
https://idraulico-roma-pronto-intervento.it can i buy and install your theme?Hello, @Romaweblab,
Yes, you can, you can simply create the ecommerce site using our Theme…
Regards, P-THEMES.
Hello, I need your help please. I want to align o center the event page on mobile because it looks bad on mobile devices. So i want to remove the white space and I think we have to change the date position. Any help, thanks a lot.
It looks like this: https://i.postimg.cc/tJf6p3Bw/IMG-8809.jpg
This is the link for you ca see it on the mobile: https://www.unidelafe.com/eventos/informaciontaller1/
Hello, @Tradingxtore,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
@media(max-width: 767px){
.custom-post-event .post-event-date {
position: inherit !important;
}
.custom-margin-1 {
margin-left: 0 !important;
}
}
Regards, P-THEMES.
Hi Team,
When I am scrolling down, the header menu background color becomes blue,. I want to change that color. Please help me. I am attaching screenshot for your reference. Thank you
Website Url: https://theaecassociates.com/aec2021
Screenshot: https://i2.paste.pics/086712e3573d89fd0ec76f3e328a4b9c.png
Hello, @yatin,
I have just checked your site now and it is working perfectly fine at my end, please see this screenshot: https://postimg.cc/bZHKP06h it must be the cache issue at your end nothing else.
Regards, P-THEMES.
I would just like to let you know there is a problem in shop demo 36 and probably in other demos as well. Product with 2 or more attribute variations have a problem on iPhone devices (5,6,7,8,X) When you select the first attribute and then the second one the first is not selected and because of that the user can’t order product. Can you please check and update this?
Hello, @gorecwp,
Can you please share the small video clip of the issue and also please share the Demo product URL with which you are facing that issue so that I’ll check and help you out.
Regards, P-THEMES.
Demo product url: https://www.vseinsevec.si/nogavice/zenske-nogavice/nogavice-iz-bambusa-zenske-nogavice/nogavice-bambus-fms-6310/. Sorry I can’t send you video because this problem is only visible on iPhone and I currently don’t have one to show this. If you have one you can try. When you select the color attribute the next step is to select the size attribute. But on iPhone when you select the first and then when you select the second the first one get’s unselected and you can’t buy product. This is only visible on device itself. The browser inspect tool doesn’t have this problem?
Hello, @gorecwp,
I have tested it on our demo shop 36 as you mentioned, and I do not find any of the product on our demo which has multiple attributes, so that issue is not on our Demo and also I have tested it on my test site as well and do not finds the issue. This is your provided URL video which has the issue: https://streamable.com/ne08eu
So it means the issue is only on your site, please follow the below listed debugging processes one by one, I am sure it will help you in finding the cause of the issue, otherwise, please take the complete backup of your site and remain all the third-party plugins deactivated on your site and share your site WP-Admin Login details with us via our support system so that we will further debug it for you on your site and help you out.
I. Make sure you have everything up to date (Theme, Plugins, Translations files)
II. Remember to reset ALL cache etc after a plugin or theme update.
III. Disable all plugins except WooCommerce and recheck if the issue persists
IV. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing it
VI. If you have setup the Porto Speed Optimization Wizard, then please reset it and set all the options to default, uncheck all the options and save changes/compile and check back your site after removing the cache of the browser.
VII. Can you please check once by activating the WP default Theme Twenty Twenty, If the issue will still persist with the default WP Theme then it will make clear that the issue is not from Porto WordPress Theme and then you have to contact the WP and WooCommerce support for fixing it with the default WP Theme and once it will fix with the default WP Theme, It will automatically work with Porto WordPress Theme as well.Regards, P-THEMES.
Theme update solved the problem. Thank you.
You’re Most Welcome!! 
Hi, does anyone in Porto support see my ticket #2363 I created through your new support, please?
Hello, @jonovak,
I have just confirmed from the support department and they said that they already replied to your support ticket, so please check back your support ticket reply now and reply to your support ticket accordingly.
Regards, P-THEMES.
