23247 comments found.
I am infinitely disappointed. You have a new ticket system and you are super late with the answers. What is happening to you? Why did you lower the level so much? 2 weeks ago your topic was great, after the last update the site breaks, some port logos are added to the topic, do you have explanations for these things or do I have to wait 72 hours to get an answer from you?
Hello, @radoslavcarev,
Really sorry for the inconvenience but this is not true at all, till now you have generated 2 support requests and both are yesterday night, and as you know Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST and I have just confirmed from the support department and they said that they already replied to your support tickets as well, please check this screenshot they shared with me: https://postimg.cc/DWR4zxSk so there is no wait or delay of 72 hours.
Regards, P-THEMES.
Hello !.. After Install Theme Admin Site Not Perfect Work.. Please Check Screen Short http://prntscr.com/17zq68b
Hello, @poojathakar,
This is because you have Imported the Demo with Visual Composer page builder and now you are editing it with Elementor Page Builder, Please note that you can only Import the one page builder demo on single site and you can only use the single page builder on single site for avoiding any inconviniance, So please reset your site, and then Import the Demo again with the particular page builder which you want to use… I am sure you will not finds this issue.
Like If you want to use Elementor Page Builder then you have to Import the Elementor version of the Demo and same as for other page builders as well.
Regards, P-THEMES.
Bugs when I hit updating theme, the website refreshes and only shows “Briefly unavailable for scheduled maintenance. Check back in a minute.” Can not even reach the backend anymore. Had to make a hardcore backup reload of everything to old state. Please don’t make this theme worse with every update. Its getting crazy…
Hello, @lensbreak,
We are sorry for the inconviniance but there is no such issue with our latest update of the Theme, this issue is only on your site.
Here is the recommended way of Automatic update from us:
1. Take the complete backup of your site before updating the Theme for avoiding any inconvenience.
2. Deactivate all the third-party plugins before updating the Theme.
3. Take a Backup of your Custom Code and remove it from the site before an update of the Theme.
4. If you are using a Child Theme then Activate the Parent-Theme before updating the Theme.
5. Remove all the cache from your server, site and finally check back your site after removing the browser cache and check deeply what are the changes that occur on your site after that...
6. After that go to Appearance >> Themes and update the Theme One-Click automatically from there.
7. After that go to Appearance >> Install Plugins and update the Theme required/recommended plugins from there one by one.
8. After that check back your site after removing the browser cache and check deeply what are changes occur on your site after that and if all goes well then.
9. You have to again Activate the Child Theme.
10. Again activate all the third-party plugins one by one.Finally, check back your site after removing the browser cache.
OR
You can go with Manual update as well: https://ptheme.zendesk.com/hc/en-us/articles/360020667197--24-Update-Porto-Theme-Manually-without-Loosing-any-Data-
Regards, P-THEMES.
I wanted some custom customizations in the theme, the biggest one of them is to change the post type from woocommerce product to either a custom post type or to wordpress posts by removing the pricing features but having the exact same layout, Would this be possible?
I want the custom post type eg /games or posts to look exactly the same as products with the pricing features removed.
Hello, @adilkakarkhan,
That requires extra customization, If you want that extra Customization you can contact our Customization team at ptheme.customize@gmail.com for paid Customization services.
And with default Theme Options Options, we have Member, and Portfolio Custom Post Types and you can change the name as well, and also it is not exactly the same as Product layout but a little nearer to that, you can check the layouts on our Demo sites listed below:
https://www.portotheme.com/wordpress/porto/shortcodes/portfolios/
https://www.portotheme.com/wordpress/porto/shortcodes/members/
Regards, P-THEMES.
I would like to have the exact same layout on custom post, i can pay for the extra work i have already emailed on that address 4 days ago but no reply 
my email was worldofpcgames4@gmail.com
Hello, @adilkakarkhan,
Thanks for your interest, Please email to the same email again as Reminder, they have a lot of work and bit bzy, so when they will check your email they will surely reply to your email.
Regards, P-THEMES.
Done
Now please be patience, thanks for your understanding.
Hi sorry for commenting here once again, but i kinda need the custom work done on an urgent basis, i know you guys are under alot of queries, but if i could get skype or any faster way of communication that would be great.
Hello, @adilkakarkhan,
We are sorry but we also have the same email to contact with the Customization department, so there is no other way, as I told you before as well, If you are in a real hurry then you can go with any third-party developer as well.
Regards, P-THEMES.
Hello, when I try to load the WPBakery update page I have this message ” Your account has been suspended and the customer portal will not be accessible. Please contact your account administrator.”
What is the new way to be able to download the WPBakery new version ?
Best Regards Nexus
Hello, @NexusFred,
Please go to Porto >> Theme License and deactivate the Theme from there and then again activate the Theme with the same purchase code and then go to Appearance >> Install Plugins and update the plugin from there.
And also please read this notice: https://themeforest.net/comments/26698886
Please try to create a new support account on our new support system.
Regards, P-THEMES.
Thanks for the information.
You’re Most Welcome!!!
I am very satisfied with your service. Thank you so much. Today please let me know…. How to resize home page thumbnail image in domo 22?
Hello, @sinin,
The Images settings of the products are coming from WooCommerce, Please read the below-given articles:
https://ptheme.zendesk.com/hc/en-us/articles/360020798938--30-Woo-Image-Sizes-Changing
https://ptheme.zendesk.com/hc/en-us/articles/360020798998--31-Woo-Images-Looks-Blurry-and-not-change-from-Low-to-High
This is the default functionality of the WooCommerce new version as it does not provide the option to set height for the product image. it automatically resizes the image based on the width you set.
And some of the product layouts are default Theme layouts with huge sizes of images, those will only be altered via Customization, You can change the default layout setting using the WooCommerce setting.
Regards, P-THEMES.
Lots of Bugs on elementor page builder
Screenvideo: https://we.tl/t-caErv3YpOE
Hello, @Snapshot00,
Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
“Your IP address is blocked as spam” seems like many people experience this issue lately. I’m about to update all my client websites. Can you please make sure that all my license keys in this account (lensbreak) are whitelisted so I will not run into any issues when updating all the websites? Thanks in advance.
Hello, @lensbreak,
If you faced this issue while updating the Theme, please go to Porto >> Theme License and deactivate the Theme from there and then again activate the Theme with same purchase code and I am sure you will not finds this issue, and if yes, you can contact us via our support system we will be happy to help you out in solving your issue.
Regards, P-THEMES.
on shop10 theme if you disable the woocommerce code discount option (from woocommerce > settings) the button update cart dissapairs.
Hello, @gLeW10,
I have just tested it at my end and it is working perfectly fine for me, It must be some other issue on your site, please follow the below listed debugging processes one by one, I am sure it will help you in finding the cause of the issue.
I. Make sure you have everything up to date (Theme, Plugins, Translations files)
II. Remember to reset ALL cache etc after a plugin or theme update.
III. Disable all plugins except WooCommerce and recheck if the issue persists
IV. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing it
VI. If you have setup the Porto Speed Optimization Wizard, then please reset it and set all the options to default, uncheck all the options and save changes/compile and check back your site after removing the cache of the browser.
VII. Can you please check once by activating the WP default Theme Twenty Twenty, If the issue will still persist with the default WP Theme then it will make clear that the issue is not from Porto WordPress Theme and then you have to contact the WP and WooCommerce support for fixing it with the default WP Theme and once it will fix with the default WP Theme, It will automatically work with Porto WordPress Theme as well.And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 18/06/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, i have install this themes to my old website (it doens’t active today), and i want to install your themes into my new website.
my question is, how install with the old purchase code ?
Hello, @hean1203,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hello again my friends. I need your help please. Let me try to explain you… I want to display the menu in a mobile devices no just touching on the small arrow next to the page name which work really good, but also when you touch directly on the page name of the menu to display it down because some people can’t see the small arrow (specifically on “Talleres Unidelafe” menu) . Here are some pictures.
https://postimg.cc/gallery/KvnZWc2It works good in Pc and laptops, but I want just for mobile devices, thanks in advance.
Hello, @Tradingxtore,
This is the default functionality of the Theme.
Sorry to say that but this is not possible, because the Parent Menu Item is also linked with any page, So when you click/tap on the Parent Menu Item it will take you to the particular page with which it is linked, So you can not set it as for open the Child Menu/Sub Menu Items or open all the menu items by default when clicked on a mobile hamburger, This requires Customization and if you want our paid Customization services you can contact our Customization team as well.
Regards, P-THEMES.
Your ip address is blocked as spam!!!
I have a problem. “Error: Your ip address is blocked as spam!!! ”
The domain is https://www.ybooy.com
Hello, @nanocr,
I am sorry I am not able to locate your IP in our Database, Please go to Porto >> Dashboard and deactivate the Theme from there and then again try to activate the Theme with the same purchase code and if finds the same issue then please share your site WP-Admin Login details and purchase code PDF file with us via our email newsmartwave@gmail.com so that our experts will check and solve this issue for you on your site.
Regards, P-THEMES.
Hi! Why i have this problem in your ticket system? Your account has been suspended and the customer portal will not be accessible. Please contact your account administrator.
Hello, @radoslavcarev,
We have already announced it here around a month ago: https://themeforest.net/comments/26698886 now please click the below given support forum button and create your new support account and if you will face any difficulty then please share your Theme purchase code PDF file with us via our email newsmartwave@gmail.com so that we will check/verify and create the support account for you.
Regards, P-THEMES.
Hi,
I am getting error ‘Your ip address is blocked as spam!!!’. I manually uploaded latest theme… but when beginning Porto Functionality update, it fails with this same error. I have dropped an email as well. But no response yet. Kindly help, my site is broken and down.
Hello, @pratikshah,
I have just confirmed from the support department and they said that they already replied to your email: prateek.shah@hotmail.com so please check back your email reply now and reply to the email properly.
Regards, P-THEMES.
Your ip address is blocked as spam!!!
I have a problem. “Error: Your ip address is blocked as spam!!! ”
The domain is https://www.tteknikyapi.com
Hello, @seyfiyalcin.
I am sorry I am not able to locate your IP in our Database, Please go to Porto >> Dashboard and deactivate the Theme from there and then again try to activate the Theme with the same purchase code and if finds the same issue then please share your site WP-Admin Login details via our support system so that our experts will check and solve this issue for you on your site.
Regards, P-THEMES.
Hi,
while updating the theme getting error “Your ip address is blocked as spam!!!”
I sent you the messages via the profile message box I am using cloudflare.
Thanks
Hello, @mwasifseo,
I am sorry I am not able to locate your IP in our Database, Please go to Porto >> Dashboard and deactivate the Theme from there and then again try to activate the Theme with the same purchase code and if finds the same issue then please share your site WP-Admin Login details and purchase code PDF file with us via our email newsmartwave@gmail.com so that our experts will check and solve this issue for you on your site.
Regards, P-THEMES.
Hola, actualmente tengo el tema activo para otro tema, este theme lo podria pasar a mi nuevo dominio sin que afecte mi SEO y posicionamiento web? https://saulromanjimenez.com/
Hello, @saulromanjimenez,
Yes, you have to follow the best migration process or you can go with any migration third-party plugin like duplicater or service…
And take the complete backup of your site before migrating your site so that if any inconvenience will occur during the process then you will have the backup of your site to run.
Regards, P-THEMES.
Hello,
This is the 3rd time I’m contacting you because of this error:
“Your ip address is blocked as spam!!!”
Can you please fix this so I can do the updates?
Thank you!
Hello, @Demjei,
I am sorry I am not able to locate your IP in our Database, Please go to Porto >> Dashboard and deactivate the Theme from there and then again try to activate the Theme with the same purchase code and if finds the same issue then please share your site WP-Admin Login details and purchase code PDF file with us via our email newsmartwave@gmail.com so that our experts will check and solve this issue for you on your site.
Regards, P-THEMES.
Dear author, Please reset my license I want to use in a new domain. Alimedia.pl is currently using it. I deactivated but I’m not able to use else where Licensee: Golden Star Boutique / Item Title: Porto | Multipurpose & WooCommerce Theme Item URL: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399 Item ID: 9207399
Hello, @Halloween1992,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hello. How are you?
Please, can you reset my two licenses?
Thank you.
Hello, @haegger,
I have reset your both purchase codes, now you can use the same purchase code for the registration of your theme.
Regards, P-THEMES.
